2019 Best Cross Country Movers Review

Bottom line: Between transparent pricing and lots of free services, Best Cross Country Movers offers full-service moves at budget-friendly rates.

Overall rating

3.9 / 5

Best Cross Country Movers is new to the moving scene—but that doesn’t mean it’s not making waves.

With services like free storage and free furniture disassembly and reassembly—and a price-matching policy better than most five-star moving companies—BCCM is already offering things its competitors aren’t.

But since BCCM is newer, we haven’t been able to confirm its big talk. Although it’s owned by Purple Heart Moving Group, its website isn’t particularly helpful and its customer service is about as persistent as those fake “local” robocalls. But beyond that, it’s a waiting game.

Read on to see where we give BCCM praise—and where we think it could do better.

Pros

  • Discounts up to 70% on small loads
  • 30 days of free storage on every move
  • Price-matching policy
  • Free furniture disassembly and reassembly

Cons

  • Limited customer reviews
  • Uninformative website
  • Unfriendly customer service

Best Cross Country Movers’s features

Like we said, if you visit Best Cross Country Movers’s website, don’t expect to find much information. For example, BCCM advertises only about half of its features online.

And, since it’s such a new company, there aren’t many customer reviews to go off either.

We got your back, though: We poked around and got the lowdown on everything this nationwide company offers. As it turns out, the company offers a lot more than it shares up front.

Best Cross Country Movers’s standout features

  1. It offers discounts on small loads.
  2. It offers 30 days of free storage.
  3. It offers a price-matching policy.

Best Cross Country Movers’s services

  • Online quotes
  • Local moves
  • Long-distance moves
  • International moves
  • Government and military moves
  • Business moves
  • Auto shipping
  • Short-term storage (under one month)
  • Long-term storage (over one month)
  • Free tape and moving pad in every move (other supplies available for purchase)
  • Packing and unpacking services
  • Custom crating
  • Furniture assembly and disassembly
  • Basic liability coverage
  • Full-value replacement
  • Specialty item transport (e.g., piano, hot tub, etc.)
  • Specialty vehicle/boat transport
  • Shuttle services
  • Moving tips and resources

Best Cross Country Movers costs

This is where BCCM shines. For starters, the company is transparent with its prices—and it offers rates that aren’t so high that they bust your budget or so low they make you suspicious.

BCCM sends a bill of lading, which lists every cost that goes into your total price, with your quote so you know exactly where your money’s going. This level of transparency is uncommon for the moving industry, and it shows that BCCM isn’t interested in getting every last penny out of you.

Put simply, Best Cross Country Movers doesn’t seem to have anything to hide—and we certainly give it credit for that.

Getting a quote

To get an online quote from Best Cross Country Movers, you’ll fill out an itemized inventory, checking off items you have in your home as well as the number of items you’re moving.

BCCM didn’t offer an in-home estimate or even an over-the-phone estimate option for us, so we had to walk ourselves through our home without a representative’s help. This made it difficult to know if we were forgetting items—especially things like paintings and light fixtures, which are less obvious.

If you’re on the ball with budgeting and you want to know exactly how much your move will cost, or if you need help going through your belongings, we recommend doing one of two things:

  1. Ask BCCM if someone from the location closest to you can perform an in-home estimate or if it can offer an over-the-phone option.
  2. Get quotes from other moving companies that do in-home or over-the-phone estimates to compare with BCCM.

When you book your move with BCCM, two things will be due upfront: 60% of your deposit and your binding estimate fee—both of which should be spelled out in your quote. (You’ll be able to pay online or over the phone once you make your reservation.)

To see some numbers in action, we ran a quote for a two-bedroom apartment move from Salt Lake City, UT, to Berkeley, CA. Here’s what we found:

Best Cross Country Movers’s rates

Salt Lake City, UT, to Berkeley, CA
Base rate$2,733.00
Small load discount (58.14%)-$1,589.00
Fuel charge $102.96
Administrative fee* $617.23
Total estimate $1,864.19
Website Request a Moving Quote
Base rate
Small load discount (58.14%)
Fuel charge
Administrative fee*
Total estimate
Website
Salt Lake City, UT, to Berkeley, CA
$2,733.00
-$1,589.00
$102.96
$617.23
$1,864.19
Request a Moving Quote

*Includes taxes, labor fees, and insurance paperwork processing.

Based on our inventory checklist, we had 286 cubic feet of stuff totaling 2,002 pounds. In the end, we were quoted $4.00 per cubic foot—but this cubic foot cost will vary depending on the specifics of your move.

Since our move was relatively small, we also qualified for a “piggyback” discount, which saved us $1,589. (Don’t worry, we have a whole spiel about that down below.)

Get money

PRO TIP

PRO TIP

If you’re going for a full-service move, we recommend getting quotes from at least three companies. That way, you can compare costs and see where you could save (and where you might overpay).

Typically, the cheaper a company prices its services, the fewer services available. But BCCM still includes a fair number of services in spite of its reasonable prices.

Here’s a full list of the services BCCM includes in every move—and which are extra.

Included services

  • Packing tape and moving pads
  • Furniture wrapping with moving blankets
  • Disassembly and reassembly of all standard furniture
  • Waiver elevator fee
  • Date change 7 days before
  • Basic valuation coverage

Paid services

  • Packing services for fragile items (e.g., mirrors, art pieces)
  • Moving supplies (e.g., boxes, bubble wrap, etc.)
  • Special item moves (e.g., hot tub, piano)
  • Stair fee*
  • Long carry fee**
  • Shuttle service***
  • Full-value replacement coverage

*Includes first flight of stairs up to ten steps.
**Includes the first fifty feet from the truck to the front door.
***Shuttle service required if a truck can’t get close enough to your home to load/unload ($0.50 per cubic foot).

Best Cross Country Movers’s insurance options

Best Cross Country Movers includes basic valuation in every move—which isn’t anything special. This means that every item you have will be covered at $0.60 per pound (up to $10,000 total).

So, for instance, if one of the drawers in your 120-pound dresser breaks during your move, you’ll only be reimbursed $72.

If your immediate reaction to that is a hard no, you can pony up for full-value protection (FVP), which reimburses the full value of your items.

BCCM doesn’t offer FVP directly—you’ll have to go through a third-party insurance provider to get it.

(Pro tip: if you have homeowners insurance, some policies offer in-transit protection.)

If you have lots of pricey or valuable furniture (we see you, Pottery Barn lovers), we recommend going with FVP for good measure.

It offers a “piggyback” discount

Remember when we said we’d explain more about BCCM’s “piggyback” discount? We didn’t forget.

The “piggyback” discount can save customers with small loads up to 70% on the overall cost of their move. For our quote above, for example, we would have saved 58% on a two-bedroom apartment move.

Here’s how it works: if your load is small enough to share a truck with another customer’s stuff going to a location nearby, BCCM will hook you up with a discount.

You’ll share fuel, labor, and toll costs with another customer—meaning you save big. The share you pay depends on how much room your stuff takes up.

An apartment or house larger than three or four bedrooms will likely be too big to qualify for the discount, but we suggest you ask about it when you’re booking your reservation. You never know!

It offers 30 days of free storage

Best Cross Country Movers includes thirty days of free storage on every move, offering an added level of convenience on something lots of customers opt for anyway.

Moving is unpredictable—if your new home isn’t ready in time, or if you get held up and your truck beats you to your destination, storage is one solution for that oh-so-awkward buffer period.

Some moving companies offer thirty days of free storage only on long-distance moves, but based on our convo with BCCM, you’ll get it even if you’re just moving down the street.

Bullhorn

HEADS UP

HEADS UP

If on move day your queen bed and dressers take up less space than you estimated during the quote process, BCCM will refund you up to 30% of your original estimate.

It offers a price-matching policy

If you get a quote from a five-star moving company that’s lower than the estimate Best Cross Country Movers gave you, it will match the better price.

We like this for two reasons:

  1. It proves that BCCM isn’t interested in cheating you.
  2. It shows that the company is confident in its prices—so much so that one BCCM rep encouraged us to see if we could find a better deal.

This also reflects well on BCCM’s customer service. Its price-matching policy shows that it’s willing to put the customer first—and that it’s keeping your budget in mind.

Light Bulb icon

DID YOU KNOW?

DID YOU KNOW?

If BCCM fails to deliver your load on your scheduled delivery day, it will pay you $30.00 per day until your stuff arrives.

Our opinion

Best Cross Country Movers has transparent pricing, which is a good indication that it’s not interested in taking cheap shots at your wallet.

Here’s our only red flag: we don’t know as much as we’d like to about BCCM’s customer service or reputation simply because it hasn’t been in the game long enough to create a name for itself.

(Also, it hasn’t put much effort into creating a useful website for its customers.)

As new companies go, though, BCCM already has good things to offer, and we’ll keep a close eye on it as it grows. With services like furniture disassembly and reassembly, a price-matching policy, and thirty days of free storage, it looks promising.

Have you moved with Best Cross Country Movers? Tell us about your experience in the comments section below!

About Julia Campbell

Julia Campbell
Julia Campbell is a full-time writer who knows the tricks of the trade when it comes to planning a hassle-free move. Having moved seven times in the past five years, she draws from her own experience and industry expertise to help you avoid her biggest mistakes (like that time she thought she could get away with packing her dishes without wrapping them first).
  • Ben Friedman

    WARNING!!! DO NOT USE BEST INTERSTATE MOVING AND STORAGE.

    Here is the detailed email I sent to Best Interstate explaining my TERRIBLE experience with them and they did absolutely nothing to remedy the situation.

    Tequela,

    I don’t think there has been a full appreciation of how terrible my experience with your company has been and I feel my calm approach to all of the poor experiences I have had has jaded your view (and your companies view) of my situation. So I’m going to spell it out below (attached is a PDF version):

    1) Poor Communication: When I booked your service, you could only provide me with a 1-week window for when the movers were coming but told me you would proactively notify/call me then the dates for arrival were finalized. This never happened. I had to call you every day as the window for arrival narrowed until finally (from me having to call you), I was informed you would be coming the next day!

    2) Shady Business Practices: When the movers were moving out my things, they wanted me to sign blank contracts that were going to be filled in after the fact. There is no scenario on Earth where anyone should do this, and I refused. This led to the movers threating to walk out and not move my items. They actually physically exited my apartment and started to pack up the truck, all because I wouldn’t sign a BLANK CONTRACT!!!!! I eventually had to talk them back and gave into signing the contract because you gave me no other choice.

    3) Damaging my property: Upon moving my belongings, they broke a lamp outside my door and tried to hide/fix it using PAPER CLIPS! I can’t even make this stuff up. Below are pictures. The only reason I didn’t bring this up before is because the landlord of the building decided not to charge me. Your movers lucked out.

    4) Poor Communication: When my items were being transported to my end destination, I was told the movers were going to arrive on Tuesday, April 22nd. I had prepared my building manager for this date and made my own work preparations. But on Saturday, April 20th at 3pm, I get a call saying the movers will be arriving the next day, EASTER SUNDAY (April 21st). So instead of spending time with my family, I was waiting for the movers to come. And in true fashion, they were late for the time range they provided.

    5) Damage my property: Once my boxes were unloaded, the condition of the boxes were in rough shape to say the least. The boxes looked so bad, they probably would have arrived in better condition in the back of a broken down, open-aired, flatbed, pick-up truck. Additionally, the movers stained the back of my couch as well. See pictures below.

    6) Damage my property: Due to the truly terrible way my items were handled, my 42” LG Smart TV was broken. See pictures.

    7) Lost my items: And lastly, and worst of all, you lost my one-of-a-kind painting that I PAID YOU EXTRA to box up. You have treated this with a lackluster approach and presented me with a ridiculous “option” that doesn’t even cover the expenses already paid to move the item. WHICH YOU LOST!

    We are officially at the 20-day mark from my move. I have had to spend the time to reach out to you, instead of you reaching out to me. I have basically had to call you every other day (that’s 10 calls) to get any sort of update. Between the poor communication, shady business practices, miscoordination of times, condition of my furniture and items, and losing a very expensive item for which you have offered nothing, I have had it. I have let all of this slide because all I wanted was my painting back and I could have just moved on. But now you are slapping me in the face with what you are presenting and I feel personally offended. Above is a laundry list of egregious actions which if only one of these things happened a customer would be upset, and I have SEVEN.

  • Miranda Bertolini

    Best Cross Country Movers did an excellent job with my move. They arrived on time and were professional and nice the whole time. My husband and I were so satisfied with the move and the care they showed for our belongings and home. We will gladly use our services again. I highly recommend Best Cross Country.

  • Larissa Taylor

    This was great work! The movers were face and super friendly. Honestly they were always smiling and cracking jokes through the whole thing. They made me laugh and made moving feel like fun. They finished much faster than I expected which impressed me. I was so pleased both with the price and the quality of the work. They were so fast. I am very pleased and will be using them again.

  • Norah Sudduth

    I just used Best Cross Country Movers for the second time and I’m happy to say they live up to their name. They impressed me both times. They have excellent prices and their cost estimate was very straight forward. They are so much better than any moving company I have ever used! They are experienced and they use that experience to give their customers they best possible experience. I will definitely call on Best Cross Country Movers again the next time I need to relocate. They don’t disappoint.

  • John Lewis

    I loved these guys! I have moved so many times in the last few years but I have never had such incredible movers. We had some really heavy items on our second floor that I knew would be a headache but they handled it perfectly. We didn’t have a single nick or scratch on anything. There was no damage and they worked very fast. I’m very impressed with them and I highly recommend them. It was great, great service.

  • Bonnie Williams

    I had a fantastic move with best Cross Country Movers last month. The entire experience was exactly what I wanted and went so smoothly. Our call for a quote was immediate and their office staff is highly attentive. They made sure all the bases were covered and they had as much information about our needs as possible. They were on time and got us loaded up in the truck quickly. They even have me some useful pointers on the best way to back up a few of our remaining items. Very nice guys, would use again.

  • Gloria Scroggins

    Really amazing!! Cross Country Movers were the best!! It was such a good experience and they really helped me when a lot of other things about our love had become difficult. They were like a breath of fresh air. I am so grateful for their help. I will be using them again the next time I move because I honestly couldn’t imagine a better moving experience. Thank you, thank you, thank you!!