How we review the best car shipping companies
When we first started researching car shipping companies, we noticed an alarming trend: every brand seemed to have irate customers warning others to never use them. Type any car shipping company into Google and you'll find people complaining about lapses in communication, no-show carriers, surprise price increases, and scratched vehicles.
Such widespread dissatisfaction seems to suggest that the problem isn't necessarily with the companies themselves, but with the car shipping industry as a whole. Brokers provide a popular service by streamlining the hiring process and allowing multiple carriers to bid on each job, which helps lower the final price. Some brokers offer additional perks like extra insurance coverage and quick access to a back-up plan when a carrier drops the ball, but the fact remains that they're middlemen and have little control over the carriers' schedules or communication skills.
Still, there are companies that successfully deliver cars and customer satisfaction more often than others. It's our job to figure out how they do it and who has the best track record.
1. Grading car shipping companies
We started by reading hundreds of customer reviews to identify common complaints. We determined people care most about the following four things:
- Accurate, transparent pricing with no surprise fees upon delivery.
- A reliable service with on-time pickup and delivery and responsive customer care.
- Carriers who communicate about schedule changes and take good care of the vehicle.
- Some kind of protection or guarantee, often in the form of gap coverage or a damage-free guarantee.
We developed a four-part grading system based on these criteria. Companies earn points in each category, and points equal grades on a scale from A+ to D. We'll adjust our grading criteria as we continue to gather more nuanced information and data, but here's what we currently consider:
- Price transparency: Online quote calculator functionality and privacy, easily accessible fee explanations, guaranteed quotes, price matching, customer satisfaction regarding the final price. 14 points possible.
- Reliability: Guaranteed pickup and/or delivery, customer satisfaction regarding timeliness, and customer satisfaction regarding broker's ability to quickly solve problems. 11 points possible.
- Carrier quality: Transparency regarding carrier vetting process, quality of carrier vetting process, and customer satisfaction with carriers. 6 points possible.
- Insurance coverage: Bare minimum vs. extra liability coverage, optional gap coverage, and extras like claim assistance, damage-free guarantees, and time to inspect for damage. 11 points possible.
2. Mystery shopping and analyzing customer reviews
To grade a company, we collect information by mystery shopping and analyzing customer reviews on third-party websites like the Better Business Bureau and Trustpilot.
Mystery shopping allows us to experience the brand's website, sales process, and customer service from the perspective of the buyer. For example, some brokers have easy-to-use online quote calculators, while others collect your information and provide a quote over the phone.
Customer reviews give us insight into real experiences, but we tread carefully here because reviews can often be faked. We look for trends that have occurred in the last 12 months and consider warnings from the Better Business Bureau. We calculate a weighted star rating based on all the reviews we can find online. This average customer rating is shared under each brand section but is distinct from the Move.org star rating, which is an editorial score we create to help readers understand the relative value and quality of each company.
3. Interviewing industry leaders
We've also conducted online and in-person interviews with company leaders to learn behind-the-scenes information that sets each one apart. We find these interviews especially helpful in understanding the carrier vetting process.
We've published our car shipping leadership interviews below:
4. Gathering sample quotes
To date, we've collected more than 800 quotes from more than 13 car shipping companies to find industry and company averages. The car shipping quotes include prices for a motorcycle, car, SUV, and pick up truck across multiple distances with both open and enclosed transport and running and non-running vehicles with a one-week lead time. We use the same criteria when gathering quotes so that we can easily compare prices across brands.
We've published many of our quotes on this page and in our individual brand reviews so you can get a sense of how much it might cost to ship your car without having to share your private information.
However, we take cost data with a grain of salt when ranking and reviewing companies that don't guarantee their quotes. Our research shows that the final car shipping price can increase by 25% when all is said and done.
Car shipping is a competitive industry, and companies make changes all the time. We repeat our review methodology at least once per year to ensure we publish up-to-date price averages, customer ratings, and proprietary grades.