2019 U-Pack Review

Bottom line: ABF U-Pack offers long-distance container moves with flexible, transparent pricing for those who don’t mind packing and loading their own belongings.

Overall rating

4.1 / 5

ABF U-Pack pairs budget-friendly container moves with the convenience of professional drivers, making it a winning solution for anyone looking to pay less and skip a cross-country trip in a rental truck.

Whether you’re moving for work, the military, or just for fun, U-Pack’s ReloCubes and moving trailers are so simple to pack and load yourself you can practically do it in your sleep (well, you know what we mean). U-Pack’s drivers then transport your containers to your new home (or to temporary storage) in shared truck space to keep costs low.

And the best part? There’s no deposit, fees are all-inclusive, and you’ll be charged for only the cubes you use. Depending on how many household goods you’re moving, your final bill could be the same as your quote or lower. When a Move.org staffer used U-Pack, their final bill equaled their original quote.

See where U-Pack ranks on our Best Moving Container Companies list.

Pros

  • Payment for only the cubes you use
  • No deposit or hidden fees
  • Fast, accurate quotes
  • Optional temporary storage

Cons

  • No local moves
  • Container locks not included
  • Customer service not available 24/7
Megaphone

OUR MOVE WITH U-PACK

OUR MOVE WITH U-PACK

A food critic’s gotta taste the food before writing a review, right? Well, we shipped a Move.org staffer’s household 872 miles from Kent, WA, to Provo, UT—so we can give you the inside scoop on everything from U-Pack’s pricing transparency and timeliness to customer service and hidden fees.

U-Pack container on carrier truck

How much does U-Pack cost?

Despite U-Pack’s up-front pricing, it’s tough for us to nail down exactly what you’ll pay for your specific move (because rates vary from job to job). In general, though, you can expect to pay somewhere between the cost of a full-service move and a truck rental.

The number of ReloCubes or the amount of trailer space needed to stash your housewares is the biggest factor in pricing. Unlike with a full-service move, weight does not change the cost with U-Pack, so you can cram your containers to the brim.

U-Pack ReloCube and trailer costs depend on a number of factors:

  • Where you’re moving from
  • Where you’re moving to
  • Distance traveled
  • Time of year and day of the week
  • Container availability
  • Post-move storage needs

The best way to get accurate pricing—and the best deal—is to request a quote from U-Pack along with at least two other container companies.

(But if we were bettin’ folks, we’d put money on U-Pack offering the best rate for long-distance moves.)

Get money

WHICH IS CHEAPER?

WHICH IS CHEAPER?

If you’re moving a three-bedroom home or larger, you’ll get more space at a better rate with a U-Pack trailer. With this option, you rent just the portion of the trailer you fill up—which saves you from paying for the whole shebang. However, we recommend getting quotes for both a trailer and ReloCubes.

U-Pack pricing

When you request a quote from U-Pack, you’ll choose between ReloCubes and trailer space. We recommend getting quotes for both to find the best rate.

For moves that require three ReloCubes or more, you’ll likely save money by going with the trailer option instead. For smaller moves, ReloCubes are generally more cost-effective.

ReloCubes work well on crowded streets and small spaces because they fit in a parking spot. You’ll need more room for a trailer.

U-Pack ReloCube and trailer costs

Quote #1Quote #2
LocationDenver, CO–Atlanta, GASalt Lake City, UT–San Francisco, CA
Home size3-bedroom house1-bedroom house
Trailer space cost$2,287 for 17 ft. $955 for 7 ft.
ReloCube cost$3,611 for 3 $847 for 1
Location
Home size
Trailer space cost
ReloCube cost
Quote #1 Quote #2
Denver, CO–Atlanta, GA Salt Lake City, UT–San Francisco, CA
3-bedroom house 1-bedroom house
$2,287 for 17 ft. $955 for 7 ft.
$3,611 for 3 $847 for 1

Data as of 9/20/19. Offers and availability may vary by location and are subject to change.

When you’re ready to get your instant U-Pack quote, you’ll want the following information handy:

  • Current city
  • Destination city
  • When you plan to move
  • Home size
  • Email (if you want the quote sent to you)

You’ll see a final price instantly online—if your move is complex, you can also call a U-Pack agent to discuss your quote.

U-Pack will take your credit card information when you book, but the company won’t charge you until after it picks up your containers.

Bullhorn

HEADS UP!

HEADS UP!

When you schedule your containers to be dropped off, you’ll also need to schedule the pick up date. U-Pack charges for every business day you keep your container. Sadly, we learned this the hard way.

Pro tip: if you schedule your pickup date on a Monday, you’ll get two free days to load.

U-Pack cube being delivered.

U-Pack coverage options

DIY container moving companies generally offer liability coverage instead of full moving insurance. This is because you are responsible for packing, loading, and unloading, as well as any damage caused as a result.

U-Pack’s prices include two types of liability protection:

Catastrophic Liability: If your items are damaged en route or in storage due to fire, theft, or accident (such as an overturned trailer or a collision), this coverage protects the value of your belongings. This insurance covers $3.00 per pound per item up to $60,000 per trailer or $7,500 per ReloCube.

Carrier Negligence Liability: If your home goods are damaged due to U-Pack’s negligence after you’ve packed and loaded your container(s), this liability coverage protects them at $0.10 per pound per item.

U-Pack also offers increased carrier negligence coverage options at an additional charge.

U-Pack coverage plans

Coverage cost $75$125$175
Coverage details $1.00 per pound per item $2.00 per pound per item$3.00 per pound per item
Maximum payout (ReloCube)$2,500$5,000$7,500
Maximum payout (trailer)$20,000$40,000$60,000
Coverage cost
Coverage details
Maximum payout (ReloCube)
Maximum payout (trailer)
$75 $125 $175
$1.00 per pound per item $2.00 per pound per item $3.00 per pound per item
$2,500 $5,000 $7,500
$20,000 $40,000 $60,000

Data as of 9/20/19. Offers and availability may vary by location and are subject to change.

Looking to cut costs even further? Try these tips:

  • Share your status. Mention if you’re a member of the military or a student for extra savings.
  • Move off-peak. Get the biggest savings on mid-week, non-summer dates.
  • Ask for a discount. Call an agent to see if they can lower your rate.
  • Purge unwanted items. U-Pack charges for only the containers you use, so you’ll save by moving less.
  • Reserve online. An online reservation gets you $25 off your move.
Price tag

TRACK YOUR STUFF

TRACK YOUR STUFF

U-Pack doesn’t have live tracking, but you can track your container once it’s hit certain markers (once it’s been picked up, while it’s in transit, etc.).

U-Pack features and services

ABF U-Pack has helped over one million families move since 1997,1 which means the company has the experience needed to get your belongings to your new home safely.

U-Pack serves all 50 states, Puerto Rico, Mexico, and parts of Canada. (Expect extra costs for Hawaii, Alaska, and Puerto Rico since your belongings will travel by ship.)

This means you can move your belongings from sea to shining sea, across amber waves of grain, or just a few hours away. U-Pack specializes in long-distance moves—so while we were able to get quotes for shorter, intrastate trips, you’ll get more bang for your buck the further you go.

For local moves, U-Pack refers customers to Budget Truck Rental.

U-Pack is owned by ABF, a large national shipping company, meaning it’s an expert in shipping your home goods wherever they need to go.

U-Pack dropping off cube.

U-Pack container options

Container type ReloCubeMoving trailer
External dimensions 6’3” x 7’ x 8’4”28’ x 8’ x 9’
Internal dimensions5’10” x 6’10” x 7’9”6’3” x 7’ x 8’4”
Capacity (rooms of furniture)14+
Maximum weight (lbs.)2,50022,500
Interior space (cu. ft.)3051,944
Get a QuoteGet a Quote
Container type
External dimensions
Internal dimensions
Capacity (rooms of furniture)
Maximum weight (lbs.)
Interior space (cu. ft.)
ReloCube Moving trailer
6’3” x 7’ x 8’4” 28’ x 8’ x 9’
5’10” x 6’10” x 7’9” 6’3” x 7’ x 8’4”
1 4+
2,500 22,500
305 1,944
Get a Quote Get a Quote

Some moving container companies offer cubes in various sizes, but U-Pack keeps it simple with its ReloCube, which comes in a single size. You can reserve multiple cubes—or, for larger moves, you can rent space in one of ABF’s moving trailers.

Here’s the difference between the two:

ReloCube features

  • Fits a single room of furniture and boxes
  • Is made of weatherproof metal
  • Sits low to the ground for easy loading
  • Fits in a standard parking space

Trailer features

  • Fits 5–6 rooms of furniture or a 3–4 bedroom home
  • Is made of weatherproof metal
  • Sits 48 inches off the ground
  • Includes loading ramp
  • Must be parked on pavement or hard-packed gravel
  • May require a permit due to its large size

With both options, you have three days to load up your belongings before U-Pack picks up your containers for transport. When we moved, we felt this was ample time to pack up.

Delivery to your home takes two to five days. Once U-Pack drops off your ReloCube or trailer at your new pad, you have three days to unload.

Other container companies charge from the time your container is dropped off to when it’s picked up, so this free loading and unloading time can help you save big.

Price tag

Get yo’self a key!

Get yo’self a key!

U-Pack doesn’t provide locks and keys for its containers so you’ll have to buy your own—which is kind of a drag. (Luckily, you’ll know you’re the only person who can access your stuff).

Pro tip: if you schedule your pickup date on a Monday, you’ll get two free days to load.

Why we recommend U-Pack

U-Pack offers a pay-for-what-you-use policy

With U-Pack, you have the flexibility to order as many ReloCubes as you think you’ll need and pay only for what you fill up.

U-Pack’s moving trailers come with the same flexible packing and pricing policies. If you receive a quote for 18 feet of trailer space and you use only 10 feet, U-Pack will charge for only 10 feet when it picks up your trailer.

Of course, this can go the other way: if you have more to pack than you expected, you can buy additional trailer space based on the cost per linear foot in your original quote.

And since you pay upon pickup of your loaded cubes or trailer, you won’t need to be refunded if you requested too many containers. U-Pack just won’t charge you for them in the first place. Easy peasy.

U-Pack cube packed up.
Bullhorn

PRO TIP

PRO TIP

You might find moving supplies cheaper elsewhere, but you’ll score a 10% discount on moving kits at the U-Pack Box Store when you rent a U-Pack container.

U-Pack has zero hidden fees

U-Pack is best known for what it doesn’t have: extra fees. There are no fuel fees, driver fees, or any other surprise costs added to your final bill (assuming you complete all required paperwork and return all equipment on time and in good condition).

Unless you end up using less or more space than you anticipated, the number you see on your quote is what you can expect to pay. Of course, if you opt for add-ons like guaranteed delivery and extended storage, those will raise your bill.

But for the most part, U-Pack’s pricing is straightforward.

Plus, U-Pack doesn’t charge an up-front deposit at the time of booking. You’ll be charged only after your shipment is loaded, and pricing is based on how much space you actually use. (Basically, you won’t need to deal with reimbursement if you use only two out of the three containers you ordered.)

Megaphone

PSSST

PSSST

U-Pack claims that its containers are allowed only on concrete or asphalt, but that doesn’t mean the delivery crew won’t leave them on your front lawn. When we moved with U-Pack, our rep told us that we could place the containers on our grass as long as the doors had enough room to open.

U-Pack has optional temporary storage

Many container companies include 30 days of storage in your estimate, which is great if you need it—and a waste of money if you’re immediately moving into your new home. With U-Pack, storage beyond your three unloading days is always optional.

If you need temporary storage, there’s no need to unload your ReloCube. The whole thing is safely locked and stashed until you’re ready for delivery. Once your container arrives, you’ll have the standard three days to unload it.

Pricing for storage at U-Pack’s secure facilities is per container per 30-day period. A ballpark estimate for storage of two to three ReloCubes (which fit a two-bedroom home) after a move from Denver to Atlanta is $105 per cube per month.

Fun Fact Badge

DID YOU KNOW?

DID YOU KNOW?

From apples to alcohol, not everything in your home is fit to ship in a U-Pack trailer or ReloCube. Check U-Pack’s Do Not Ship list before loading your containers.

Our recommendation

If you’re moving from one state to another and are willing to pack and load your own boxes of dishes and piles of furniture, U-Pack’s container service is an affordable option. Its deposit-free rentals and “pay for what you use” policy can help you save big—and it takes a lot of stress out of your move.

Plus, U-Pack’s availability (did someone say all 50 states?) and professional drivers mean you can skip the road trip and the hassle of hauling a giant moving truck on your own.

Eager to get a quote?
Whether you’re looking to get your hands on a ReloCube or moving trailer, head over to U-Pack’s website to see how the numbers shake out.

Get a Quote

Other moving and storage container picks

PODS: PODS gives you a full 30 days to load your moving container, so you won’t need to rush through the packing and loading process. Plus, PODS offers three different container sizes, so you have options to fit your load.

1-800-PACK-RAT: If you know your new home isn’t going to be move-in ready by delivery day, 1-800-PACK-RAT includes 30 days of storage with every move. What’s even better? 1-800-PACK-RAT uses ultra-strong, steel-constructed containers, so you can be sure your belongings are secure while they’re sitting in storage.

SMARTBOX: If you’re on a budget, look no further than SMARTBOX. SMARTBOX has tons of discounts, a price-matching guarantee, and no fuel surcharges.

Sources

1. U-Pack, “About U-Pack

Julia Campbell contributed to this report.

About Jenny Willden

Jenny Willden
Jenny’s been writing stories since she first picked up a pencil and is lucky to call it her profession. She’s lived in five U.S. states (and counting) and uses her mishaps to help you master your next move.
  • Amanda Jaylene

    This is spot on! I weighed out several options to move my entire one-bedroom from PHX to SLC and I ended up settling on U-Pack. Everything was super easy and as far as moving pods, U-Pack offered the best deal. And if you ask, they can probably offer you a slight discount in some way. I will say that if you’re moving cross-country in the winter time as I did, the pod route was also a much safer option than driving a big moving truck on swirly winter roads.

  • Will Liu

    Warning, think twice before using Upack. It is all good if you do not have any damage, if you do, you are out of luck, because, they do not pay out anything, with the saving using U pack compared full service, the saving may not be good if there are damages. We package all nicely and locked up, 2 trailers, 1 is on time and 2nd one as 3 days late, and with $2500 damage. No explanation, file claim, and come back stated we should check and sign off when it drop off the trailer. How can this be, the whole business model of U-pack is to drop off the pot or trailers, so people can unload and Upack pick it up later.
    bottomline, if you willing to risk without any “insurance” for your stuff, ok, but anything is damaged, they will say not Upack fault, because they did not pack it, and loaded.
    After our experiences with U pack, we will Never recommend anyone to use them, because the saving is not worth the risk to damage $$.

  • Steven Hopkins

    Do not use this company!!! They are awful. They give you a six hour window for drop off and can’t make it on time. Then they show up without the correct equipment to pick up the trailer. This causes it to be late leaving the pick up destination ( by a day ). Next it shows up to their yard and sits for three days until you call them. And now it’s unloaded and has been sitting in front of the house for four days waiting to be picked up. We have been given times for it to be removed and here it still sits. DO NOT USE THIS COMPANY!!!

  • Beau Branham

    They refuse to pay for any damage and blame everything on the shipper. Not worth the money to use Upack. Missed my delivery window by 10 days and all my belongings were trashed. Run away fast!

    • Michael Wenman

      funny how you say they blame everything on the shipper yet THEY are the shipper

  • Qanber Raza

    U-pack deceived me. They have hidden costs which they don’t mention when you are signing up with them. They charged me almost 1000$ to deliver 2 relocubes to Chicago and stored them for a month. When I asked them to deliver relocubes to my new house, they told me that they will charge me another 450$ which they never mentioned before. If you can, avoid them and go PODS or U-haul.

    • sf4t9rfan

      Isn’t U-Haul and U-Pack the same company?

      • Michael Wenman

        no they are not. U-Haul is U-Haul and U-Pack is ABF Freight (Arkansas Best Freight)

  • CantBePCAnymore

    I was very happy with UPack’s service except that one of the two trailers we used leaked and every box on the bottom front row was wet on the bottom. Fortunately, no damage from it. Other than that, service was great, price was great and the drivers were considerate and expert.

  • Andi

    Incredibly deceptive company. They are customer oriented until you make the reservation, at which point their 24/7 customer service is discontinued and replaced by 8-5 M-F. I was told I could cancel or change the reservation up to 24 hours before without a penalty. Once you serve, it’s seven days or there’s a charge. And don’t forget – they just cut your customer service availability dramatically. Suggestions, if you need to get through to them after you reserve and cannot, call from a different phone number. Miraculously, the 24/7 customer service will be restored if they don’t recognize the phone number.

  • Jaiden Lopez

    How about putting some images on this website, I’d like to know what Im trying to get.

  • Ron

    READ THE REVIEWS FIRST!

    WORST COMPANY EVER!!!!

    Wish I read the reviews before I used this company! Everyone on here is spot on. VERY deceptive company. Quotes one price then charges a different price!!!!

    BEWARE!!!!

  • Ron

    Buyer beware!!!!

    Exceptionally deceptive. Will not work with the customer at all.

    Terrible. Do not use!

  • Ron

    Worst company ever. Super deceitful! Do not trust them. They will tell you your 5 bedroom house will only take one small trailer and the charge you $96 per foot for the next trailer. I was quoted $5,500, and got a bill for $7,800!

    Do not trust these scammers.

  • Bec Kemp

    THIS COMPANY CHEATS PEOPLE!
    ABF U-Pack is
    THE WORST SERVICE TO USE FOR MOVING. THEY LIE TO YOU & I HAVE VISUAL PROOF. THEY TELL YOU THAT THEY LIFT LEVEL AND KEEP YOUR STUFF LEVEL AND THEN THEY TRIED TO DELIVER MY #Relocubes BY TILTING, SLIDING AND DROPPING MY STUFF (very unlike the way they picked up my stuff on the other end) ➡️YOU HAVE TO CATCH THEM👀. THIS COMPANY OPERATES LIKE A FLY BY NIGHT PODUNK BUSINESS. THEY HAVE NO PROTOCOL, PROCEDURES OR PRACTICES TO FOLLOW. THEY JUST WANT YOUR MONEY. DON’T BE FOOLED. I HAVE MOVED WITH PODS AND THEY ARE SUPERIOR TO ABF. PLEASE LEARN FROM MY MISTAKE! I HAD TO PITCH A FIT AND WAIT ADDITIONALLY FOR OVER 3 HOURS FOR THE BOBCAT TO COME UNLOAD MY STUFF IN THE WAY THAT I WAS TOLD THEY OPERATE (keeping cubes level) ALSO IT IS WHAT I HAD PAID FOR. THEY WERE TRYING TO SAVE THEMSELVES MONEY AND WILLING TO RISK DAMAGE TO MY BELONGINGS BUT THEY CHARGED ME FULL PRICE. THEY ALSO MAKE YOU WAIT IN A 12 HOUR TIME FRAME FOR YOUR STUFF, ABSURD! THEY HIRED A TOW TRUCK COMPANY TO DELIVER!
    #ABF #UPack #Hokey #ABFUpack #Relocube #LousyService #Liars #Dishonest #Cheated #BadCompany #arcbest #arcworst #BadBusiness #SorryDoesntCutIt❌ #AndrewSchweizer #OperationsFAIL💥 #ArcBest is #TheWorst https://uploads.disquscdn.com/images/ac08a88a443564b63cf399d76a6f4ee76111a80979df0bc48e1c6de131cf5d16.jpg

  • Pam Orr

    I agree. Wish I had seen this prior to hiring. They delivered 2 u pack cubes to move out location. Loaded them and the day before pick up let me know that it was too dangerous to block a road with a flat bed truck at the delivery location. Had to hire another moving company to move belongings from South Carolina to North Carolina. Apparently happens a lot in Asheville. Delivery driver refuses to go there. Refund they offered was 100$. It was 150 to guarantee delivery for certain date at my house!!!! Of course no mention that they had to use fork lift to get down pick up street. Delivery street is wide with a very wide side street!!! No offer to deliver to the abf location just 8 miles away. Or a storage facility nearby. The lady on phone said it’s hilly and steep in Asheville. Happens often I think they are decreasing their cost and keeping ur money for profit. Waited til loaded up to cancel delivery. Very very bad company. Would never recommend. Deceptive and won’t own up to bad decisions with any sort of refund Haven’t unloaded yet so not sure about damage

  • Soosain McSwiney

    Thank My poor experience had nothing to do with the staff at the abf site but everything to do with the customer service of u pack. When I first talked to schedule my appointment I told the guy how much stuff I had and he said it would fit in 1 pod to I believed that he knew what he was talking about. When I arrived to the abf site it was apparent that my stuff would absolutely not fit in the pod and I was forced to buy a second one. This was a huge inconvenience because I budgeted my money for a move so the cost was unexpected AND my stuff STILL didn’t fit in the 2 pods and cost me more money with the moving company because it took time to get that situation handled and the moving company charged per hour. Once again my poor experience had nothing to do with the abf staff but everything to do with customer service. I explained what occurred because I had an issue with the pricing since I was mislead in the first place and therefore denied the opportunity to shop around other places because I believed u pack was in my budget. I was treated as a liar and a scammer with the man who handled my call immediately placed blame on me without even investigating or taking my word for anything. After going back and listening to the original call it was explained how there was a miscommunication but he still had a terrible attitude and placed most of the blame on me. Even though I explained that this was not my first time using you guys and when I did use you guys in the past I was offered trailer space instead of a cube. So when asked how many containers I used I said 1 because 1 trailer would be one container. I understand how that would be a miscommunication HOWEVER that still doesn’t change the fact that I was told that my 2 bedroom apartment would fit in 1 cube, as I said I only had 1 bedroom worth of stuff the first move. I never should’ve been quoted that price in the first place and regardless of the miscommunication, the reasoning for the misquote was 100% not my fault. I asked to speak to the manager during the call because I felt like the person I spoke to was getting combative and after that he said he would give me a small refund but from his tone it sounded like he wasn’t giving me as high of a refund because I asked for the manager. All in all I will never use this company again because it made my move very stressful and I feel like I can not trust the judgement of your employees.

  • Cassandra L. Martinez

    I got a quote online then called to ask some questions and the guy was super nice but insisted I give my card to reserve our move since there was very limited availability. I told him I wasn’t positive on the details of our move so I didn’t want to reserve since I may have to cancel. He INSISTED that it was no problem and there would be no cancellation fee. My husband unknowing that I had already reserved with them got a quote online also exact same information for 500 less!! So I called and said WTF. they matched his price and I asked again about cancellation because we still didnt know what was going to happen for sure. This guy told me it would not be a problem. I made sure to not do it last min and give them several days notice. Called to cancel and the guy I talked to was SO RUDE. He said that he would wave the $50 cancellation fee and I said then all your previous people have been lying to me when they told me that there wasn’t one and he was SO rude to me about it. Very unprofessional.

  • Hank Marlow

    These guys are incompetent and unscrupulous. My daughter packed up her containers and had them stored for 5 months and then moved. When we opened the pods at her new apartment, everything was waterlogged. The containers had about 4 inches of water in them sometime during storage (as evident from the line of mud on the sides of the containers and her belongings). All her stuff was moldy. Everything made of wood was swollen and warped. Then these clowns offer her a few hundred bucks for her claim when she has thousands of dollars of damage. There has to be someone better than them.