U-Pack 2020 Review: Pricing & Services

Bottom line: U-Pack is awesome. It has low prices, high customer reviews, and wide availability.

Overall rating

4.1 / 5

U-Pack is our pick for the best moving container company. You can’t find lower prices for long-distance moves, and the customer service is top-notch. U-Pack is also easy to find (it’s in all 50 states). The biggest drawback? U-Pack doesn’t do moves under 150 miles. Consider another top moving container company if you’re traveling only a short distance.

Pros

  • Low prices
  • Instant online quotes
  • Pay-for-what-you-use policy
  • Excellent customer reviews

Cons

  • Long-distance service only
  • Storage availability at off-site location only

How much does U-Pack cost?

U-PACK costs approximately $2,610 for the average move. The company provides long-distance services only (over 150 miles), but it has low rates. Costs range from as low as $740 for a one-room apartment to as much as $4,630 for a five-bedroom home. To put that in context, U-Pack is nearly $600 cheaper than the industry average for a long-distance move.

U-Pack ReloCube moving container pricing

Home size450 miles1,750 miles2,050 miles
1-room apartment$1,080$740$1,560
2-room home$1,620$1,480$2,730
3-room home$2,260$2,170$3,830
5-room home$2,700$3,310$4,630
Home size
1-room apartment
2-room home
3-room home
5-room home
450 miles 1,750 miles 2,050 miles
$1,080 $740 $1,560
$1,620 $1,480 $2,730
$2,260 $2,170 $3,830
$2,700 $3,310 $4,630

Data as of 8/10/2020. Offers and availability may vary and are subject to change. Average cost calculated by comparing moving costs for four home sizes across three distances.

We asked U-Pack for quotes that we could compare with other moving container companies. U-Pack provided us with 20 quotes covering four home sizes (one to five rooms) and five distances (450–2,050 miles).

U-Pack cost factors

U-Pack says several things affect your final cost:

  • Home size. The bigger your home, the more ReloCubes you need.
  • Number of ReloCubes. You pay for each ReloCube, so you can save money by downsizing before you move.
  • Move date. Prices go up and down according to demand (it’s most expensive during the summer).
  • Distance. The farther you travel, the more it costs. You can even save money by loading and unloading at a U-Pack service center instead of your home.
  • Online reservations. U-Pack gives $25 discounts for online reservations. It’s one of the few companies to offer instant online quotes.
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CAN SOMEONE DO THE HEAVY LIFTING FOR ME?

CAN SOMEONE DO THE HEAVY LIFTING FOR ME?

You can hire hourly moving labor services to load your moving containers—or skip the containers and pay for a professional mover to take care of everything from packing to final delivery.

U-Pack coverage options

U-Pack provides two types of insurance coverage for your move:

  1. Catastrophic liability. U-Pack has free liability coverage for your belongings worth up to $7,500 per ReloCube. The coverage applies only if your ReloCube catches fire—or someone steals it. If your stuff suffers water damage or gets caught up in a paintball war, you’re out of luck.
  2. Carrier negligence liability. U-Pack provides no-charge insurance of 10 cents per pound per item* to protect against negligence by the carrier transporting your ReloCubes. Let’s walk through how this works. If your 32-pound antique rocking chair breaks in transit due to carrier negligence, you can submit a claim. If you opted for the no-charge insurance, you’d get only $3.20 from U-Pack ($0.10 X 32 pounds). If you opted for the most expensive coverage, you could get $96 back for the broken rocking chair ($3 X 32 pounds). You can purchase additional coverage up to $3 per pound per item for a maximum value of $7,500 per ReloCube.

*Sample quotes generated from partner data and are for illustration purposes only. Actual quotes may vary. Data as of 10/5/2020.

U-Pack carrier negligence liability insurance options

Cost Coverage amount (per pound per item)Max coverage per ReloCube
No charge$0.10NA
$75$1.00$2,500
$125$2.00$5,000
$175$3.00$7,500
Cost
No charge
$75
$125
$175
Coverage amount (per pound per item) Max coverage per ReloCube
$0.10 NA
$1.00 $2,500
$2.00 $5,000
$3.00 $7,500

Data as of 10/5/2020.1 Individuals should review their rental contract—including addendums—for a complete description of the policy’s terms, conditions, and exclusions.

U-Pack is Move.org’s #1 moving container company.
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U-Pack features and services

Long-distance moving container services

U-Pack offers long-distance moving container services. Customers can use a moving container called a ReloCube or rent a moving trailer that’s three to four times bigger. Plus, U-Pack is available in all 50 states—so it’s a breeze finding a location near you.

U-Pack ReloCube

U-Pack’s ReloCube is a middle-of-the-road option that combines solid construction and low prices. The metal construction is less sturdy than the industry’s strongest steel containers but more robust than the plywood model used by lower-end companies. The ReloCube is relatively small (each cube fits about one room), but U-Pack also offers a larger moving trailer if you need more space.

U-Pack ReloCube and trailer dimensions

Container nameDimensionsWhat fits
U-Pack ReloCube6 ft. 3 in. x 7 ft. x 8 ft. 4 in.1 large room
U-Pack Trailer28 x 8 x 9 ft.3–4-room home
Container name
U-Pack ReloCube
U-Pack Trailer
Dimensions What fits
6 ft. 3 in. x 7 ft. x 8 ft. 4 in. 1 large room
28 x 8 x 9 ft. 3–4-room home

Data as of 10/6/2020.

Portable storage services

You can store your belongings in U-Pack ReloCubes for a monthly fee. Unlike most container companies that build a month of storage into your initial quote, U-Pack charges for storage only if you request it. Your initial quote includes three days of loading and unloading time at your home. Additional storage costs at a U-Pack warehouse costs a flat fee of $150 per month per container.

Note: U-Pack offers storage only at its warehouses. If you want to store a moving container at your home (on-site storage), U-Pack recommends contacting PODS—another one of our best moving container companies.

Why we recommend U-Pack

U-Pack is our top-rated moving container company

No moving container gets a higher rating from Move.org than U-Pack. We look at everything from prices and discounts to insurance coverage and customer reviews. In each case, U-Pack outshines the competition. It’s a big deal to take our top spot.

U-Pack has low prices

U-Pack wins where it matters most: low prices. While the moving company doesn’t do local moves (less than 150 miles), it has super low prices for longer distances: U-Pack is almost $600 cheaper than the average container company.

U-Pack long-distance moving container costs

Moving companyAverage costU-Pack savings
U-Pack$2,610NA
Nearest-priced competitor$3,060$450
Industry average$3,200$590
Most expensive competitor$3,560$950
Moving company
U-Pack
Nearest-priced competitor
Industry average
Most expensive competitor
Average cost U-Pack savings
$2,610 NA
$3,060 $450
$3,200 $590
$3,560 $950

Data as of 8/10/2020. Offers and availability may vary and are subject to change. Average cost calculated by comparing moving costs for four home sizes across five distances of more than 150 miles.

U-Pack has a pay-for-what-you-use policy

U-Pack doesn’t make you pay for containers you don’t use. Picking the right size can be tricky. If you don’t order enough containers, you might need to downsize or postpone your move. If you order too many, you’re stuck with the bill. With U-Pack, you pay only for the ReloCubes you use. It’s hard to beat low prices and a pay-for-what-you-use policy.

U-Pack has excellent customer reviews

U-Pack’s customer reviews are out of this world. Its average customer review of 3.8 out of 5 stars is a half star higher than the 3.3 average of our best moving container companies. Customers often praise the moving service’s low costs, on-time delivery, and professional customer service reps.

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IS U-PACK BETTER THAN PODS?

IS U-PACK BETTER THAN PODS?

See how U-Pack compares to PODS—one of the most well-known container companies.

U-Pack FAQ

What are U-Pack’s storage rates?

U-Pack’s storage rates are $150 per month. While most moving container companies build a month of storage into your quote, you pay U-Pack’s ReloCube storage costs only if you specifically ask for it.

Is there a U-Pack trailer?

Yes, there is a U-Pack trailer. It holds three to four rooms worth of belongings, while the U-Pack ReloCube fits only one room. A U-Pack moving consultant can help you choose between the U-Pack ReloCube and U-Pack trailer.

What is the difference between U-Pack and ABF Freight?

U-Pack sells moving containers, and ABF Freight (a carrier company) transports the containers on its trucks. The two companies have been partners for two decades. ABF hauls both the U-Pack ReloCube and the U-Pack trailer.

What are U-Pack moving reviews like?

U-Pack moving reviews are excellent. The moving company’s average customer review score of 3.8 out of 5 stars is a half star higher than other moving container companies. Positive reviews often mention U-Pack’s stellar customer service, low prices, and timely delivery.

Does U-Pack have a U-Box container?

No, U-Pack doesn’t have a U-Box container (it’s a U-Haul product). While the U-Box is cheap and widely available, the container’s plywood construction is low-quality, and the customer service is consistently poor. U-Pack’s ReloCube has metal construction, and the company provides excellent customer service.

Is a moving container cheaper than a moving truck?

A moving container is generally cheaper than a moving truck for cross-country trips because you don’t have to pay for food and lodging. A moving truck is typically less expensive for local moves, but you do the driving.

Is U-Pack a full-service moving company?

No, U-Pack is not a full-service moving company. U-Pack specializes in moving containers. The U-Pack ReloCube is one of the cheapest containers on the market, and customers routinely give the company positive reviews.

Can U-Pack deliver a ReloCube to my driveway or parking space?

Yes, U-Pack can deliver a ReloCube to your driveway or parking space. The company gives a three-day window to load and unload the storage container. If you need long-term storage, U-Pack charges $150 per container per month to keep the container at one of its warehouses (it doesn’t allow long-term storage at your home).

Our recommendation

U-Pack is the best moving container company out there. It has the lowest prices and the highest customer reviews, not to mention a pay-for-what-you-use policy that can save you even more money. The downside? The U-Pack ReloCube container quality is only so-so, and the company doesn’t offer local moves. If you want an extra-strength container or are going only across town, check with one of our other best moving container companies.

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Other moving container picks

Sources

1. U-Pack, “Liability Statement,” 2020. Accessed October 5, 2020.

About Kurt Manwaring

Kurt Manwaring
Kurt Manwaring brings nearly a decade’s worth of research experience as a business consultant to the Move.org team. He specializes in taking complicated issues (like moving) and presenting them in a way that everyone can understand. His writing has been featured in hundreds of publications, including USA Today, Country Living, Good Housekeeping, Heavy, Slate, and Yahoo! Lifestyle. He would love to hear about your moving experiences and questions at kurt@move.org.
  • Amanda Jaylene

    This is spot on! I weighed out several options to move my entire one-bedroom from PHX to SLC and I ended up settling on U-Pack. Everything was super easy and as far as moving pods, U-Pack offered the best deal. And if you ask, they can probably offer you a slight discount in some way. I will say that if you’re moving cross-country in the winter time as I did, the pod route was also a much safer option than driving a big moving truck on swirly winter roads.

  • Will Liu

    Warning, think twice before using Upack. It is all good if you do not have any damage, if you do, you are out of luck, because, they do not pay out anything, with the saving using U pack compared full service, the saving may not be good if there are damages. We package all nicely and locked up, 2 trailers, 1 is on time and 2nd one as 3 days late, and with $2500 damage. No explanation, file claim, and come back stated we should check and sign off when it drop off the trailer. How can this be, the whole business model of U-pack is to drop off the pot or trailers, so people can unload and Upack pick it up later.
    bottomline, if you willing to risk without any “insurance” for your stuff, ok, but anything is damaged, they will say not Upack fault, because they did not pack it, and loaded.
    After our experiences with U pack, we will Never recommend anyone to use them, because the saving is not worth the risk to damage $$.

  • Steven Hopkins

    Do not use this company!!! They are awful. They give you a six hour window for drop off and can’t make it on time. Then they show up without the correct equipment to pick up the trailer. This causes it to be late leaving the pick up destination ( by a day ). Next it shows up to their yard and sits for three days until you call them. And now it’s unloaded and has been sitting in front of the house for four days waiting to be picked up. We have been given times for it to be removed and here it still sits. DO NOT USE THIS COMPANY!!!

  • Beau Branham

    They refuse to pay for any damage and blame everything on the shipper. Not worth the money to use Upack. Missed my delivery window by 10 days and all my belongings were trashed. Run away fast!

    • Michael Wenman

      funny how you say they blame everything on the shipper yet THEY are the shipper

  • Qanber Raza

    U-pack deceived me. They have hidden costs which they don’t mention when you are signing up with them. They charged me almost 1000$ to deliver 2 relocubes to Chicago and stored them for a month. When I asked them to deliver relocubes to my new house, they told me that they will charge me another 450$ which they never mentioned before. If you can, avoid them and go PODS or U-haul.

    • sf4t9rfan

      Isn’t U-Haul and U-Pack the same company?

      • Michael Wenman

        no they are not. U-Haul is U-Haul and U-Pack is ABF Freight (Arkansas Best Freight)

  • CantBePCAnymore

    I was very happy with UPack’s service except that one of the two trailers we used leaked and every box on the bottom front row was wet on the bottom. Fortunately, no damage from it. Other than that, service was great, price was great and the drivers were considerate and expert.

  • Andi

    Incredibly deceptive company. They are customer oriented until you make the reservation, at which point their 24/7 customer service is discontinued and replaced by 8-5 M-F. I was told I could cancel or change the reservation up to 24 hours before without a penalty. Once you serve, it’s seven days or there’s a charge. And don’t forget – they just cut your customer service availability dramatically. Suggestions, if you need to get through to them after you reserve and cannot, call from a different phone number. Miraculously, the 24/7 customer service will be restored if they don’t recognize the phone number.

  • Jaiden Lopez

    How about putting some images on this website, I’d like to know what Im trying to get.

  • Ron

    READ THE REVIEWS FIRST!

    WORST COMPANY EVER!!!!

    Wish I read the reviews before I used this company! Everyone on here is spot on. VERY deceptive company. Quotes one price then charges a different price!!!!

    BEWARE!!!!

  • Ron

    Buyer beware!!!!

    Exceptionally deceptive. Will not work with the customer at all.

    Terrible. Do not use!

  • Ron

    Worst company ever. Super deceitful! Do not trust them. They will tell you your 5 bedroom house will only take one small trailer and the charge you $96 per foot for the next trailer. I was quoted $5,500, and got a bill for $7,800!

    Do not trust these scammers.

  • Bec Kemp

    THIS COMPANY CHEATS PEOPLE!
    ABF U-Pack is
    THE WORST SERVICE TO USE FOR MOVING. THEY LIE TO YOU & I HAVE VISUAL PROOF. THEY TELL YOU THAT THEY LIFT LEVEL AND KEEP YOUR STUFF LEVEL AND THEN THEY TRIED TO DELIVER MY #Relocubes BY TILTING, SLIDING AND DROPPING MY STUFF (very unlike the way they picked up my stuff on the other end) ➡️YOU HAVE TO CATCH THEM👀. THIS COMPANY OPERATES LIKE A FLY BY NIGHT PODUNK BUSINESS. THEY HAVE NO PROTOCOL, PROCEDURES OR PRACTICES TO FOLLOW. THEY JUST WANT YOUR MONEY. DON’T BE FOOLED. I HAVE MOVED WITH PODS AND THEY ARE SUPERIOR TO ABF. PLEASE LEARN FROM MY MISTAKE! I HAD TO PITCH A FIT AND WAIT ADDITIONALLY FOR OVER 3 HOURS FOR THE BOBCAT TO COME UNLOAD MY STUFF IN THE WAY THAT I WAS TOLD THEY OPERATE (keeping cubes level) ALSO IT IS WHAT I HAD PAID FOR. THEY WERE TRYING TO SAVE THEMSELVES MONEY AND WILLING TO RISK DAMAGE TO MY BELONGINGS BUT THEY CHARGED ME FULL PRICE. THEY ALSO MAKE YOU WAIT IN A 12 HOUR TIME FRAME FOR YOUR STUFF, ABSURD! THEY HIRED A TOW TRUCK COMPANY TO DELIVER!
    #ABF #UPack #Hokey #ABFUpack #Relocube #LousyService #Liars #Dishonest #Cheated #BadCompany #arcbest #arcworst #BadBusiness #SorryDoesntCutIt❌ #AndrewSchweizer #OperationsFAIL💥 #ArcBest is #TheWorst https://uploads.disquscdn.com/images/ac08a88a443564b63cf399d76a6f4ee76111a80979df0bc48e1c6de131cf5d16.jpg

  • Pam Orr

    I agree. Wish I had seen this prior to hiring. They delivered 2 u pack cubes to move out location. Loaded them and the day before pick up let me know that it was too dangerous to block a road with a flat bed truck at the delivery location. Had to hire another moving company to move belongings from South Carolina to North Carolina. Apparently happens a lot in Asheville. Delivery driver refuses to go there. Refund they offered was 100$. It was 150 to guarantee delivery for certain date at my house!!!! Of course no mention that they had to use fork lift to get down pick up street. Delivery street is wide with a very wide side street!!! No offer to deliver to the abf location just 8 miles away. Or a storage facility nearby. The lady on phone said it’s hilly and steep in Asheville. Happens often I think they are decreasing their cost and keeping ur money for profit. Waited til loaded up to cancel delivery. Very very bad company. Would never recommend. Deceptive and won’t own up to bad decisions with any sort of refund Haven’t unloaded yet so not sure about damage

  • Soosain McSwiney

    Thank My poor experience had nothing to do with the staff at the abf site but everything to do with the customer service of u pack. When I first talked to schedule my appointment I told the guy how much stuff I had and he said it would fit in 1 pod to I believed that he knew what he was talking about. When I arrived to the abf site it was apparent that my stuff would absolutely not fit in the pod and I was forced to buy a second one. This was a huge inconvenience because I budgeted my money for a move so the cost was unexpected AND my stuff STILL didn’t fit in the 2 pods and cost me more money with the moving company because it took time to get that situation handled and the moving company charged per hour. Once again my poor experience had nothing to do with the abf staff but everything to do with customer service. I explained what occurred because I had an issue with the pricing since I was mislead in the first place and therefore denied the opportunity to shop around other places because I believed u pack was in my budget. I was treated as a liar and a scammer with the man who handled my call immediately placed blame on me without even investigating or taking my word for anything. After going back and listening to the original call it was explained how there was a miscommunication but he still had a terrible attitude and placed most of the blame on me. Even though I explained that this was not my first time using you guys and when I did use you guys in the past I was offered trailer space instead of a cube. So when asked how many containers I used I said 1 because 1 trailer would be one container. I understand how that would be a miscommunication HOWEVER that still doesn’t change the fact that I was told that my 2 bedroom apartment would fit in 1 cube, as I said I only had 1 bedroom worth of stuff the first move. I never should’ve been quoted that price in the first place and regardless of the miscommunication, the reasoning for the misquote was 100% not my fault. I asked to speak to the manager during the call because I felt like the person I spoke to was getting combative and after that he said he would give me a small refund but from his tone it sounded like he wasn’t giving me as high of a refund because I asked for the manager. All in all I will never use this company again because it made my move very stressful and I feel like I can not trust the judgement of your employees.

  • Cassandra L. Martinez

    I got a quote online then called to ask some questions and the guy was super nice but insisted I give my card to reserve our move since there was very limited availability. I told him I wasn’t positive on the details of our move so I didn’t want to reserve since I may have to cancel. He INSISTED that it was no problem and there would be no cancellation fee. My husband unknowing that I had already reserved with them got a quote online also exact same information for 500 less!! So I called and said WTF. they matched his price and I asked again about cancellation because we still didnt know what was going to happen for sure. This guy told me it would not be a problem. I made sure to not do it last min and give them several days notice. Called to cancel and the guy I talked to was SO RUDE. He said that he would wave the $50 cancellation fee and I said then all your previous people have been lying to me when they told me that there wasn’t one and he was SO rude to me about it. Very unprofessional.

  • Hank Marlow

    These guys are incompetent and unscrupulous. My daughter packed up her containers and had them stored for 5 months and then moved. When we opened the pods at her new apartment, everything was waterlogged. The containers had about 4 inches of water in them sometime during storage (as evident from the line of mud on the sides of the containers and her belongings). All her stuff was moldy. Everything made of wood was swollen and warped. Then these clowns offer her a few hundred bucks for her claim when she has thousands of dollars of damage. There has to be someone better than them.

  • Drew D’Ambrosio

    For the price I was not particularly satisfied with the size of the cubes, they are a foot too tall and it makes that space kinda useless unless you’re loading just boxes.

    My cubes also arrived filthy so all my stuff was needing a substantial wipe down.

    The main reason I’m leaving a 1 star is due to the drop off service. They give you a time from from 8-12 when they will drop your cubes off. That is a fairly large window in my opinion to get something delivered.

    Being single I scheduled people to help me move to be there at my house at 12:30….. I received no calls on the tardiness of my cube or any form of communication other than when I called the dispatch told me ‘yes they are on the way and you’re next on the delivery’

    They did not show up until 2:58pm so I paid 2 movers for 3 hours of sitting around. The customer service is horrible. If they said ‘delivery before 5pm’ that would have been fine, but don’t be three hours late and not contact the person and then also lie to them several times.

    Terrible company, would recommend PODS or other services.

    The only good thing was their management heard me out in my frustrated state and were very professional.

    Also they bolted my cubes shut without my permission and thank god the construction crew across the street had a grinder to open them.

  • Kathleen Hughes

    Recently used U Pack for my move, the customer service person was very helpful and provided me with the appropriate information. The movers who loaded the truck were more interested in getting a tip than packing truck correctly. The stuff that I packed came intact with no issues of sliding or moving any boxes. There was no breakage to any of the items I packed on the Truck. When the movers arrived they just packed everything left and started to throw items, nothing was packed to the ceiling of the truck. I should have used about 18 feet of the truck when I used 22 feet. The truck driver was very helpful, also. The truck arrived at it destination ahead of schedule, and was kept in storage over the holiday weekend. When delivered, the driver would not place the truck where I asked, even though it was a private street and therefore, blocked my neighbor across the street. The crew that arrived could not have been more helpful and performed the task at hand in a friendly and professional manner. I was very pleased with them, they were here about three hours and had the truck completely unloaded. I called the morning the movers arrived to make sure the trailer would be picked up early, as I only have 48 hour window to have it removed and that timeframe is rapidly approaching. I understand that a driver needs to be available, but I am on a time crunch. My overall experience was good, with few exceptions: a mirror was broken, there were scratches on my bed frame, I was also told that the drawers had to be empty before loading the truck which the men who unloaded said did not have to happen, this held up putting furniture together as I needed the screws.