Now that we’ve covered Enterprise’s services and rates, here are a few things you should know before renting a moving truck from the company:
Cargo coverage is a type of moving coverage that protects your personal belongings while they’re in your rental truck. Unlike basically every other moving truck rental company except Home Depot, Enterprise doesn’t offer this coverage.
Exact inclusions and limitations vary depending on which company you rent from, but cargo coverage typically covers the repair or replacement costs for furniture and household goods if you get in an accident or run into a natural disaster while your stuff is in the truck.
Cargo coverage is always optional, and it costs extra, so you can save money by moving without it. If you weren’t planning on buying protection for your household goods, this isn’t really a mark against Enterprise for your situation.
However, if you want to make sure your belongings are as safe as possible during your move, get a truck from a company with cargo coverage like Budget or Penske.
While Enterprise has enough locations to service most major US cities, it’s outclassed by most of its competitors in terms of availability.
Not all Enterprise Car Rental locations offer moving truck rentals. Only locations operated by the Enterprise Truck Rental department rent out moving trucks. If you’re planning to rent from Enterprise, but you haven’t booked your truck yet, double-check to make sure your local location rents moving trucks.
If you have an Enterprise Truck Rental location near you, this limited availability isn’t really a problem. However, moving with Enterprise might not even be an option depending on where you live.
Despite the small shortcomings we’ve listed, Enterprise’s online reviews are some of the highest in the industry, so customers clearly still love renting from the company.
Enterprise’s superior customer service is one of the most common themes in these reviews, and customers often say that the company outperforms its biggest competitor, U-Haul, in this regard. In fact, many customers end up renting from Enterprise at the last minute because U-Haul drops the ball on many reservations.
There are, of course, negative reviews in the bunch as well. Several customers lodge complaints for typical truck rental problems like malfunctioning trucks and inconvenient billing.
However, the overall consensus is that Enterprise offers a much better customer experience than most competitors. Additionally, customer experiences can differ from one location to the other, so if your nearest Enterprise Truck Rental location gets a lot of negative reviews, see if there’s another location nearby that typically treats customers better.