The 5 Best Long-Distance Moving Companies of 2022

Move.org analyzed more than 10,000 reviews to find the best long-distance movers in the United States.
Best long-distance moving company
internationalvanlines
International Van Lines
4.9 out of 5 stars
4.9
  • pro
    Transparent pricing
  • pro
    30 days free storage
  • Icon Blank
    🔥15% senior discount
Best premium services
Best for customizable services
Best customer reviews
safeway
Safeway Moving System
4 out of 5 stars
4
  • pro
    Price matching
  • pro
    Charitable donations
Best budget moving company
Christa Baxter
Researcher & Writer
Read More
September 08, 2022
14 min read

Our top pick

International Van Lines is our favorite long-distance moving company. It can move you anywhere in the country, has an established reputation, offers 30 days of free storage for those who need it, and even provides discounts for seniors and military families.


Top 5 long-distance moving companies


Compare long-distance moving companies

Company
Move.org rating
Deposit amount
Discounts
Learn more
4.9 out of 5 stars
4.9
25%Military personnel, seniors
4.5 out of 5 stars
4.5
10%–50%NA
4.8 out of 5 stars
4.8
0%Seniors
4 out of 5 stars
4
30%–40%AAA members, military, seniors
3.6 out of 5 stars
3.6
33% or lessCollege students, military, seniors

What should you look for in a long-distance moving company?

  • Reasonable prices. You want your full-service move to be expensive. Maybe not Lifestyles of the Rich and Famous expensive. But pricey enough to feel confident your movers didn’t skip steps that could lead to late delivery or damaged items.
  • Binding estimates. Pay special attention to companies like American Van Lines that offer binding quotes. The guarantee means your price won’t change after signing on the dotted line—as long as you don’t add any more items to the home inventory you and the movers agreed on during the quote process.
  • Affordable deposit. Most moving companies charge a deposit of up to 50%. Do your homework (or let Move.org do it for you) to know whether you can afford the upfront fee.
  • Customer reviews. Positive customer reviews are a critical trust signal. Look for company reports about moves that mention things like safe delivery, professional movers, and helpful telephone brokers. (Customers give the highest praise to Moving APT.)
  • Legit credentials. Make sure your professional long-distance movers are properly licensed and insured. You don’t want to fall victim to costly moving scams.
  • Perks. Look for companies like International Van Lines that go the extra mile by giving you 30 days of free storage. Other worthwhile perks include real-time GPS tracking, supplemental insurance, and special discounts.
Info Box
What’s the difference between a broker and carrier?

You'll probably work with moving brokers and carriers during your move. Brokers are middlemen that connect you with carriers that own and operate moving trucks.


Interstate moving 101

Before shopping for a moving company, there are a few things to know about interstate moving. Take 20 seconds to scan this list, and you’ll be all set.

It’s best to compare prices.

Be prepared to talk with a company rep before getting an estimate. It takes a little time, but you’ll get a moving quote tailored to your situation. Be sure to get at least three quotes to see how prices for your move compare by company.

You need to take a home inventory.

To get an accurate quote, you’ll need a complete inventory of all your household belongings (and anything in storage, as well). Remember: if you add more items to you inventory after the fact, your final cost will be higher.

Brokers are just a starting point.

They take your call and act as middlemen, but usually hand you off to third-party carriers to coordinate your move's details.

Examine the company’s services.

Long-distance moving companies do everything from packing and loading to transportation and furniture assembly. You tell them what needs to be done—and they can do it.

The best companies can move you anywhere.

Every professional moving company can take you from almost anywhere to virtually everywhere. A few companies like Safeway don’t offer local moving services. But the rest don’t have many limitations, providing household moving services in the US, across the border to Canada, and to more than 150 countries worldwide.

Consider other moving options.

Moving containers and rental trucks are also popular moving options for long-distance moving. These moving options cost less but require more work. DIY customers also commonly use car shipping companies and rent storage units.

Map Pin
How to move to another state

Any long-distance mover on this list can move your belongings to all 50 states. There are few things you should do before moving to another state, but you can start by calling a few companies on this list and asking for a moving estimate.


International Van Lines—Best long-distance moving company

Best long-distance moving company
internationalvanlines
International Van Lines
Our Rating
4.9 out of 5 stars
4.9

International Van Lines is our pick for the #1 long-distance moving company. It offers services across the country, gives seniors a 15% discount, and even throws in 30 days of free storage. International Van Lines can also trim hundreds of bucks off car shipping services if you can be flexible about timing. On the downside, the company gets lower-than-average customer reviews and has a lot of distracting online pop-up ads.

pro
Pros
pro Transparent pricing
pro Local and long-distance moving
pro 15% car shipping discount
pro 15% senior discount
pro 30 days free storage
con
Cons
con Below-average customer reviews
con Annoying pop-up ads

Why we recommend International Van Lines

Transparent pricing

International Van Lines doesn’t try to hide its prices. The company’s website is filled with sample moving quotes. Plus, IVL is transparent with us about how its pricing works. That’s a huge trust signal.

Pricing for full-service moves doesn’t work the same way as services like moving container companies or truck rentals. In those cases, you typically look for the most affordable service since you do much of the work yourself. However, it’s different with pros. You often want a higher price tag to ensure your belongings stay safe.

You don’t want a company that hems and haws about costs. We’ve seen those movers—and they make us wary. International Van Lines will tell you anything you want to know about costs. That gives you the power to make an informed decision.

Money
IVL packing prices

Packing services are optional—but if you can afford it, it’s a great way to save time and stress with your move. International Van Lines’ packing services range from $375 for a 300-cubic-foot living space to $2,500 for a 2,000-cubic-foot home.

Auto transport

International Van Lines can also ship vehicles to your new home. This long-distance mover offers two types of auto transport services and can often trim hundreds of dollars off the going rate:

  1. Open transport. Your car ships on an open-air truck (think of a semi-truck without walls). It picks up dust along the way but is so affordable that 90% of customers opt for this service. IVL also offers insurance to protect against driver negligence.
  2. Enclosed transport. Your car ships inside of an enclosed semi-truck. This typically costs about $400 more than open transport, so it’s primarily recommended for high-value automobiles like custom cars, antique cars, and luxury vehicles.

IVL can save you 15%–20%, depending on your flexibility. That means if you can hang tight until it can load a full truck along your route, you could save hundreds of dollars on average car shipping costs.

Want to save up to 20% on car shipping?

Free storage in your home city

International Van Lines offers one free month of storage in your home city. So, for example, if you’re moving from Washington, D. C. to New York City, the company will keep your belongings in D.C. at no cost for up to 30 days. It’s a great perk if your new home isn’t move-in ready.

Storage services are still available in your new city. IVL charges 50 cents per cubic foot. So, if you have a 1,200-cubic foot home, your storage costs would be $600 per month ($0.50 x 1,200 cubic feet).

IVL’s destination city storage prices
Home size (cu. ft.)
Monthly storage cost
Learn more
1,000$500
2,000$1,000
3,000$1,500
4,000$2,000

Data as of 6/29/22. Prices and availability vary by location and are subject to change.

IVL is our #1 rated company


American Van Lines—Best premium services

Best premium services
americanvanlines
American Van Lines
Our Rating
4.5 out of 5 stars
4.5

American Van Lines is our pick for high-quality moving services. These long-distance movers don’t skimp on the costs necessary to keep your belongings safe. American charges a flat rate and lets you use all of its many moving services (including piano moving). The company also background checks its workers (including drug tests and background screenings). The catch? American doesn’t have GPS tracking, and its customer service reps are available only on weekdays.

pro
Pros
pro Wide variety of moving services
pro Moves high-value items
pro Flat rates
pro Background-checked movers
pro Uniformed drivers
con
Cons
con No GPS tracking
con No weekend customer service

Why we recommend American Van Lines

Piano moving

You shouldn’t trust your piano to a run-of-the-mill moving company. Instead, look for a long-distance mover like American Van Lines, which specializes in moving large and heavy instruments. They know all the tricks of the trade to ensure that your piano arrives undamaged—and in tune.

For example, did you know that professional movers should disassemble pianos before moving them? It’s a lot different than mental images of workers loading the full monty onto a moving truck. American Van Lines trains its staff to disassemble, load, transport, unload, and reassemble your piano in working condition.

You don’t pay extra thanks to AVL's flat-rate pricing.

Heads Up
Other high-value items

Pianos aren’t the only high-value item that American Van Lines can move. The company also specialized in moving antiques and fine art.

Flat rates

American Van Lines’ flat-rate prices can save you time and money. Unfortunately, some moving companies try to nickel and dime you. The idea is that you don’t get charged for things you don’t need—and they can make some extra cash by charging for services other companies include. It’s a solid idea in principle but doesn’t always work. Sometimes you simply pay more for less.

Not so with American Van Lines. The company charges a single upfront rate based on the weight of your belongings. Then, you use all of the services you want. It’s kind of like a buffet. You pay for a pricey meal but can load up on as much dessert as you like.

For example, let’s say you get a quote from American Van Lines—and another company that doesn’t use flat-rate pricing:

Sample invoice: Flat-rate vs. standard rate moving prices
Description
American Van Lines (flat rate)
Company B (standard rate)
Initial quote$8,000$7,150
Grand pianoNA$650
Elevator feeNA$75
Bulky itemsNA$450
Packing materialsNA$260
Final price$8,000$8,585

It’s easy to see how your invoice looks cleaner (imagine a bill with two dozen extra line items). Plus, you can save money if you use enough high-end services.

Background-checked movers

AVL’s movers are top-of-the-line professionals. The company puts every potential long-distance mover through an intense pre-hire screening process, including background checks and drug testing. Those that make the cut arrive at your home wearing uniforms that identify them as AVL professionals.

Bottom line: American Van Lines goes the extra mile to ensure that you and your belongings are safe when moving across the United States.

Looking for premium quality?


North American Van Lines—Best for customizable services

Best for customizable services
northamerican
North American Van Lines
Our Rating
4.8 out of 5 stars
4.8

North American Van Lines lets you pick and choose moving services. That’s a big deal because most companies charge you for everything whether you need it or not. It even has plans for supplemental insurance coverage. Not surprisingly, North American gets exceptionally high customer review scores. Regarding drawbacks, the company’s website is a bit clunky, and it’s tough to nail down the cost of your deposit.

pro
Pros
pro A la carte moving services
pro Excellent customer reviews
pro Extra insurance
pro GPS tracking
pro 24/7 customer service
con
Cons
con Vague deposit info
con Sub-par website

Why we recommend North American Van Lines

Customizable moving services

North American Van Lines lets you pick and choose which moving services you want. For example, do you want to save a couple of thousand dollars by packing your belongings yourself? North American is okay with that (most companies aren’t). The same thing goes for other moving services too. If you’re up to the task of unloading your items, the North American Van Lines crew is happy to let you do the work.

Put it all together, and you can choose which local or long-distance moving services want to pay for:

  • Packing services
  • Packing supplies
  • Loading
  • Unloading
  • Climate-controlled storage
  • Installation and assembly services
  • Debris removal
Bullhorn
Is there a checklist for moving?

Yes, there is! Move.org’s 70-Step Moving Checklist covers everything from setting up utilities in your new city to selecting moving insurance.

Live tracking

North American Van Lines makes it easy to know where your household goods are. Once your move is in progress, the company will provide you with a six-digit registration number. Just plug that number into North American’s tracking website, and it will tell you where your belongings are.

A screenshot of North American Van Lines shipment tracking page.

You can get real-time location data for your North American Van Lines shipment with your six-digit registration number and the first three letters of your last name.

24/7 customer service

Did you know that about one-third of long-distance moving companies don’t have weekend customer service? It’s almost unheard of for a company to offer 24/7 support. And yet, that’s what North American Van Lines brings to the table.

Let’s say that your belongings arrive on a Saturday—but that some things are missing or damaged. Normally, you’d call and talk with a company rep to sort things out. But that’s tough to do if no one’s in the office.

North American makes sure that someone is always available to take your call. It’s just one reason the company has some of the highest customer review scores in the industry.

Pin
Make moving day a success

Our 15-step moving day checklist walks you through critical steps like confirming your delivery date and keeping your phone handy.


Safeway Moving System—Best customer reviews

Best customer reviews
safeway
Safeway Moving System
Our Rating
4 out of 5 stars
4

Safeway Moving System—sometimes called Safeway Moving Systems—gets positive customer review scores unheard of in the moving industry. For example, its 4.5-star rating is a full star higher than some of the companies on this list. The company also claims to offer price-matching services and 30 days of free storage. In addition, we love how it advertises that a portion of your moving cost will be donated to St. Jude’s in an effort to defeat childhood cancer. On the downside, company information is difficult to verify.

pro
Pros
pro Price-matching
pro 30 days free storage
pro Positive reviews
pro Charitable donations
con
Cons
con Only mentioned on a few review sites
con Vague website claims

Things to know about Safeway Moving System

Free storage

Safeway Moving System says that each move comes with “up to 30 days of free storage.”1 You’ll want to check with the company for more details, but we’ve found that moving storage is helpful in a many situations:

  • Home staging
  • Remodel
  • Late closing date
  • Emergency relocation
  • Corporate relocation
  • Downsizing

Positive reviews

Safeway Moving System gets the best reviews of any long-distance mover we’ve seen. Although it comes with caveats (for example, most of Safeway’s reviews come from a single site), the company’s resulting score is nearly one full star higher than the best companies in the business.

Info Box
Putting reviews into context

Few things indicate a good moving company like excellent reviews. However, even the best companies have hiccups. So be sure to read some reviews on your own to make sure you’re comfortable trusting a moving company with your belongings.

Charitable donations

Safeway Moving System was founded by a military veteran who believes in giving back to the community. The company boasts a partnership with St. Jude’s hospital and says it donates “a portion of your total move cost to St. Jude upon completion of your move.”2


Interstate Moving & Relocation Group—Best budget moving company

Best budget moving company
imrg
Interstate Moving & Relocation Group
Our Rating
3.6 out of 5 stars
3.6

IMRG is one of your best options if you need an inexpensive interstate moving company. The company purposefully markets itself to those on a budget and offers customers a $500 discount. Interstate Moving & Relocation Group also gets solid customer reviews and provides car shipping services. On the downside, its reps aren’t available on weekends—and it doesn’t offer GPS tracking.

pro
Pros
pro Low rates
pro $500 discount
pro Positive customer reviews
pro Auto transport services
con
Cons
con No weekend customer service
con No GPS tracking

Why we recommend Interstate Moving & Relocation Group

Low moving prices

IMRG is geared toward customers that need to move on a dime. That’s trickier than it sounds for an expensive service like long-distance moving, but Interstate Moving & Relocation Group is set up to find carriers that can save you costs up front. Plus, the moving broker offers a $500 discount.

Positive customer reviews

We compared nearly 2,000 IMRG customer reviews with those of other companies and were impressed with what we saw. The company scored above average (which is hard to do when considering we analyzed over 10,000 total reviews). Positive reviews often mention things like affordable rates, timely service, and friendly movers.

Car shipping services

Interstate Moving & Relocation Group says that it analyzed customer reviews to identify three car shipping companies best suited for long-distance moves. The result is that IMRG says it can connect you with three of the companies from our Best Auto Transport Companies list:

IMRG-recommended auto transport companies
Car shipping company
Move.org star rating
Learn more
4.7 out of 5 stars
4.7
4.2 out of 5 stars
4.2
4.1 out of 5 stars
4.1

Need to save money upfront?


Other long-distance moving companies to consider

Check out our reviews of some other companies that can help if you’re moving long-distance:


Recap

International Van Lines is our pick for the best long-distance moving service. It has a vast network of cross-country movers, provides one month of free storage, and offers military and senior discounts.

Want to move with Move.org’s #1 pick?


Long-distance moving FAQ

How much do interstate movers cost?

The average cost for interstate movers is about $9,060. However, prices vary depending on things like move distance and home size.

Why is interstate moving so expensive?

Long-distance moving costs so much because you pay professionals to do everything from loading up your belongings to transporting them across the country. Additional services, like packing and storage, will increase your total price. You can save costs by using a mover like North American Van Lines, which lets you pick and choose moving services.

What are the different types of moves?

There are three main types of moves: full-service, container, and truck rental. Full-service costs the most while rental trucks typically cost the least. Moving containers usually fall somewhere in the middle. Each of these services can handle your long-distance move, but we recommend a full-service professional mover if you can afford it. It’s simply the easiest option.

What is the cheapest way to do a long-distance move?

The most affordable way to move across the country is to use one of the cheapest moving container companies. You pay less than hiring professional movers (because you do some of the work) while also trimming costs like airfare, gas, and lodging associated with long-distance moving truck rentals.

What are the best commercial moving companies?

International Van Lines and North American Van Lines are the best commercial moving companies. IVL has the best overall commercial movers, while North American allows you to customize your moving package. Both companies will handle your interstate move with care and expertise.

Is moving insurance important?

Moving insurance is critical to ensure the safety of your belongings. The federal government requires that all cross-country moving companies provide moving insurance (called “valuation”). You can also purchase additional insurance from third parties to be extra safe.

What is the first thing to do when moving long distance?

The first thing you should do when moving is create a moving binder. You’ll use it to keep track of all your information when you determine what type of moving company you need. Next, you’ll want to decide on any moving services you can’t do without (for example, packing services, storage, or extra insurance for your belongings). Then you’ll want to research moving costs to understand what you can afford. Once you’ve identified a few potential moving companies, create a home inventory and then call your moving companies to get a quote.

Are cheap movers safe?

Cheap movers can be safe or dangerous, depending on how low their costs are. We recommend getting quotes from several relocation services and avoiding prices that seem especially low in comparison. For more information, take a look at our best cheap moving companies.

How much does an international move cost?

The cost for an international move ranges from about $1,500 to more than $10,000. Professional international moving companies typically include packing, transportation, and delivery in your final bill.

What is the best way to do a long-distance move?

The best way to do a long-distance move depends if you care about cost or convenience. Moving container companies are your best bet if you need to move on a budget, and professional cross-country movers are ideal if you want to minimize stress.

How far in advance do I need to book a company if I’m relocating to another state?

You may need to provide upwards of eight weeks’ notice if moving during the peak moving season (late spring to early fall). However, some companies can facilitate short-notice moves for an extra fee.

Do professional moving services have local movers?

Most professional moving services have local movers. However, some companies like IMRG and JK Moving Services assist with cross-country moves.

What should you not move long-distance?

Be sure not to pack commonly prohibited items for moving like matches, batteries, and nail polish when traveling long-distance. It’s also a good idea to keep some clothing, food, and toiletries until you know you have someplace to stay.

How early should you start packing to move?

You should start packing about two months before you move. Or, if you hire one of the best long-distance moving companies, their crews need only about one day's notice to pack all of your belongings.

What is the most reputable moving company?

The most reputable moving company is International Van Lines. It has an established reputation, an extensive moving network, and transparent pricing.

What do PODS cost?

Moving containers from PODS cost about $4,660 to move 1,000 miles or more across the state line. Cross-country moving costs are as low as $2,560 for small apartments and up to $6,150 for large five-room homes.

Is U-Pack a good company?

U-Pack is an exceptional company for cross-country moves. It has the best combination of positive reviews and nationwide availability. Just be prepared to pay a premium for the high-quality service.

How much do movers get tipped?

We recommend tipping movers about 15% of your total bill for large homes and 5% for smaller homes. If the math is tricky, you can also ballpark and give each mover $40.

Is JK Moving Services a legit company?

JK Moving Services is a reputable long-distance moving service with excellent customer reviews. The company caters its services to high-end customers, and can even charter you a private flight to the new city you're moving to.


Methodology

Move.org evaluates and identifies the moving industry’s best full-service movers using a fivefold research approach:

  • Compare pricing transparency. We gather quotes, check for binding estimates, and read customer reviews about pricing to ensure each moving company’s prices are trustworthy. 
  • Mystery shopping. We review every company’s website, pose as customers in calls to companies, and read customer reviews to analyze every company’s moving services, transit protection, and customer service. We also interview actual customers to learn how their moves went from start to finish.
  • Site visits.  We invite moving companies to our headquarters in Salt Lake City, UT, to share data and expertise. We verify the information they provide by comparing it to data gathered through independent research and interviews with other movers.
  • Regular review. We routinely repeat this process to update our recommendations to reflect current data and trends. We also revise each review annually and make updates throughout the year.

Christa Baxter
Written by
Christa Baxter
Christa Baxter has worked as an editor for more than eight years and specialized in moving content for the last three. She leads the Move.org content team in producing whip-smart moving tips and recs. After relocating four times in the last calendar year, she’s got strong opinions about moving best practices. (Just don’t ever pull a Marie Kondo and suggest she whittle down her personal library.) She earned a BA and MA in English with a minor in editing.
  • Maybe I had bad luck, but BIMS is a joke. They called me using an automated dialer only to tell me all representatives were busy and they’d call back in 15 min. Fine – they called back and within the first minute of talking to me, put me on hold to answer another call. This happened 3 times within the first 3 minutes of the phone call. In between being put on hold, they told me they couldn’t even provide an accurate pick-up window for the truck, saying it had to be a 3 day window. On top of that, the delivery window for the truck would be between 2 and 12 business days! That’s a 16 calendar day window. Unacceptable.

    BTW: I have moved to a new state before with another company and never had to deal with any of this.

    1. Not only your bad luck. I’ve had a horrible time with this company. No one at BIMS knows what’s going on. Ask a question and you’ll get 18 different answers. I’m mid move with them and they can’t even get the final weight of my stuff to me…and it was weight a week ago. Their quote was off by a couple of thousand pounds. Not good. Use someone else. Who knows if my stuff is going to be delivered on time let alone in good condition. I’m hoping the carrier is better than this terrible broker.

      1. Hi Jackie, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

    2. Agreed, BIMS is AWFUL. I left a long review detailing my experience on Yelp (it may be in the filtered reviews, so make sure you look at those). It is my legitimate experience.
      Nathan L.

    3. Hello, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  • STAY AWAY from Bekins Van Lines !

    They will rob you.

    They charged me $15,000 for move from North CA to AZ.

    Once they have your furniture in their storage they will charge you anything they want and there is nothing you can do about.

  • Best Interstate Moving is TERRIBLE. They have held our stuff hostage for almost a month. We have incurred so much cost due to their lack of communication and professionalism. STAY AWAY FROM THEM.

    1. Hi KB, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  • I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative agreed with me but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

  • This article lead me to hire Best Interstate Moving and Storage and I regret that decision with every fiber of my being. Never ever use this moving service. You are better off hiring a van line directly because you will have to do all the moving coordination yourself anyway. In fact, when I called to complain about the level of customer service and customer communication that they provided me during my long distance move, they stated that they are not a customer service company they are a van line contracting company- so there’s that. A couple of things from their website:

    “Moving coordinator ensures your move goes smoothly” – Nope, you will have to constantly call them to get any information related to your pick up and delivery. Most times you call the person that has the information you are looking for is “busy” and never calls you back. My moving coordinator was on “vacation” most of the two weeks I was trying to get information about the delivery date of my belongings and no body else could provide me with any additional information.

    “Your moving coordinator is available to speak 7 days a week”. Apparently, unless they are on vacation and no one else can provide any help. Also my moving coordinator told me more than once she had everything under control when I voiced a concern about our delivery. She did not have it under control at all and I had to take time off work because of her.

    “Your moving coordinator is here to help you check “to-dos” off your list.” Nope- in fact I raised a concern I had several times to my coordinator that she didn’t help me with and resulted in me missing a half day of work- see above.

    Oh and did I mention our delivery date was moved twice? The first time the van line was supposed to delivery my belongings, I waited all day before I called Best Interstate Moving and Storage and it took two calls and nearly two hours of waiting in between calls before they were able to tell me the movers weren’t coming that day.

    The second time the van line was scheduled to come, they rescheduled again! We ended up talking to the driver of the van directly to get everything straighten out.

    In short this company is worthless.

    1. Hi Aly, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

      1. Hello- I already talked to a customer service manager, many times. Her name was Stephanie. And I don’t want to talk to her again. She’s the one that told me BIM is not a customer service company, that you are a vanline moving company. When I asked for my deposit back because I didn’t think BIM provided me the customer service I paid for, she refused to do that. When I asked to speak to someone else, she said she was the highest up that a customer could talk to. So unless that number takes me to a customer manager who will give me my deposit back, I’m not wasting anymore time on your company.

  • The author of this article. Keep your creditably and do everyone who is looking for moving company and remove Best Interstate Moving and Storage for this list entirely. They are crooks

    1. This article was key in getting me to trust BIMS. Like you, as I sit here among my cracked and broken belongings, I deeply, deeply regret that decision. I also pray, fervently, that the fleas of 1000 camels infest the lowlife that wrote it.

  • I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative said she understood my concern but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

    1. Yep. Exactly. They kept going back and forth between volume and weight estimate, making stuff up as necessary. We got most of our stuff back from them and only paid an extra $6K. We consider ourselves lucky.

    2. Hi Lisa. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. If you will like to discuss your move in greater detail, please contact our Customer Care Manager at 561-510-1598. Thank you

      1. If you are so familiar with my move, then you know how much time I have already spent in communication with multiple representatives and the “customer care” manager, all to no avail. When your staff were not lying to me or outright blaming me for the “issues” that were a direct result of your company’s actions and inactions, they were ignoring me and not calling me back. Your management has made it abundantly clear that they feel I deserved this treatment. So forgive me if I am unwilling to waste any additional time and energy trying to reason with irrational people who don’t even understand that weight and volume are not interchangeable nor mutually exclusive measurements. If you understand how stressful moving is, then you should be able to see how much more stressful my move was because I hired your company to manage it. And if you truly want to be known for excellent service, you should operate with a bit more integrity.

  • This article lead me to believe that Best Interstate Moving and Storage was an authentic mover with whom I could trust my household. They absolutely are not.
    The first thing to understand about Best Interstate is that they are not a mover. They are a brokerage. Their business model is farming your move out to the cheapest group of guys that can rent a truck. If the reviews for BIMS are mixed it is because some of the movers are ethical. Most are not.
    One consequence of this is that the AI/Video estimate that you get from BIMS is utterly irrelevant. The whole reason they do not visit your house is so that the estimate is *NOT* binding. The first thing that the actual movers to whom BIMS shopped our move did, was to rewrite the original estimate (based, btw, on a *binding* estimate generated on a home visit from Allied Van Lines) and demand an extra $5K to move our household.
    We worked mostly with Francisco “Frank” Castillo and Jessica Arias(?), both of whom assured us, throughout the move, that everything was fine and that the overcharge was just an illusion.
    Of course, it was not. The movers refused to unload the truck until they got ~$6K over our original estimate, in cash, for services they did not provide and the worst job of packing I’ve experienced in 6 moves.
    Frank and Jessica don’t seem outright evil. They seem, however, perfectly willing to turn a blind eye to evil done on their behalf and are definitely not above half-truths.
    I cannot imagine a single good reason to entrust your move to a broker. If you really want to hire a group of thugs and a truck, just do it yourself. No need to pay BIMS to do it for you.

    1. Great point about the mixed reviews. This whole time I have wondered how anyone could possibly have a good experience with this company, but it has everything to do with the carrier they happen to contract out. If the carrier is okay, you might be satisfied with the move and tempted to give all the credit to BIMS, when in fact they did absolutely nothing that you couldn’t have done on your own, and you (and they) just got lucky. But if the carrier is unethical, as mine was, BIMS will NOT help you. Most things that this article lists as a “pro,” such as over the phone estimates, turn into a huge con since BIMS is quick to hide behind the “oh, you must have added items” or “your original inventory must have been incorrect” lines when the scamming carrier says you have “extra” stuff. I had never heard of BIMS before I read this article, and I wish with every fiber of my being that I had never come across this website. Makes me wonder if the guy who wrote it is also benefiting from the extra money BIMS helps to steal from unsuspecting customers.

    2. Hi Blake. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. Our records reflect management have made several attempts to speak with you directly in regards to resolution, however our attempts have been futile. Please contact our Customer Care Manager at 561-510-1598. Thank you

  • I moved several times for the past 5 years and the best company I used to move with was “Expo Movers” such a reliable guys. Smooth move, fast, accurate and affordable

  • If you have called moving company for interstate move , then there is no need of buying boxes and other moving supplies. As they will provide you all the supplies in excessive amount for relocation.

  • PM Relocations continues to be a dominant player in the move management and relocation services industry. Our success can be traced back right from early 80’s, over 30 years ago when a solid foundation with a commitment to excellence was built. By employing an unusual blend of traditional and entrepreneurial spirit, the company has shaped itself into one of the world’s most admired move management specialists. Known throughout the world for its commitment to quality, PMRelocations.com has continually invested in the resources necessary to deliver unbeatable service.
    Whether you need domestic or international relocation management services, PMRelocations can help. We understand the challenges and needs associated with relocation, and work with only the best relocation service providers to deliver top services. We are Scheduled Service providers for various Embassies, Public and Private Organizations.
    House Hold Goods Movements (Domestic and International Relocations)
    Short Term and Long Term Warehousing
    Vehicle Movement
    Fine Arts Handling
    Pet Moving
    Relocation Assistance
    Visa & Immigration Assistance
    Car Rentals/Leasing Services

  • Thank you for the information it s very helpful, I did a research about moving and not all the times higher price can get you a good movers the best is to go by the friends referral

  • Colin- you need to read the reviews of Purple Heart moving. Their reviews seem genuinely fake. The discrepancy between the 5 stars and 1 starts is alarming, as is the actual description given in the 1-star reviews.

    This article lead me believe it was a legit company and it was the farthest thing from it. I strongly strongly ask that you remove them from your page, because this page has strong SEO. More users will continue to use Purple Heart Moving company if you keep them on your page. Just spend any amount of time reading reviews here:
    https://www.bbb.org/us/fl/lake-worth/profile/moving-brokers/purple-heart-moving-group-inc-0633-90367665/customer-reviews#132185893

    Or here:
    https://www.mymovingreviews.com/movers/purple-heart-moving-group-6951

    IF YOU ARE READING THIS COMMENT DON’T USE PURPLE HEART

  • WARNING!!!! DO NOT USE BEST INTERSTATE MOVING AND STORAGE. I repeat…. DO NOT USE BEST INTERSTATE MOVING AND STORAGE.

    Here is the detailed email I sent to Best Interstate explaining my TERRIBLE experience with them and they did absolutely nothing to remedy the situation.

    Tequela,

    I don’t think there has been a full appreciation of how terrible my experience with your company has been and I feel my calm approach to all of the poor experiences I have had has jaded your view (and your companies view) of my situation. So I’m going to spell it out below (attached is a PDF version):

    1) When I booked your service, you could only provide me with a 1-week window for when the movers were coming but told me you would proactively notify/call me then the dates for arrival were finalized. This never happened. I had to call you every day as the window for arrival narrowed until finally (from me having to call you), I was informed you would be coming the next day!

    2) When the movers were moving out my things, they wanted me to sign blank contracts that were going to be filled in after the fact. There is no scenario on Earth where anyone should do this, and I refused. This led to the movers threating to walk out and not move my items. They actually physically exited my apartment and started to pack up the truck, all because I wouldn’t sign a BLANK CONTRACT!!!!! I eventually had to talk them back and gave into signing the contract because you gave me no other choice.

    3) Upon moving my belongings, they broke a lamp outside my door and tried to hide/fix it using PAPER CLIPS! I can’t even make this stuff up. Below are pictures. The only reason I didn’t bring this up before is because the landlord of the building decided not to charge me. Your movers lucked out.

    4) When my items were being transported to my end destination, I was told the movers were going to arrive on Tuesday, April 22nd. I had prepared my building manager for this date and made my own work preparations. But on Saturday, April 20th at 3pm, I get a call saying the movers will be arriving the next day, EASTER SUNDAY (April 21st). So instead of spending time with my family, I was waiting for the movers to come. And in true fashion, they were late for the time range they provided.

    5) Once my boxes were unloaded, the condition of the boxes were in rough shape to say the least. The boxes looked so bad, they probably would have arrived in better condition in the back of a broken down, open-aired, flatbed, pick-up truck. Additionally, the movers stained the back of my couch as well. See pictures below.

    6) Due to the truly terrible way my items were handled, my 42” LG Smart TV was broken. See pictures.

    7) And lastly, and worst of all, you lost my one-of-a-kind painting that I PAID YOU EXTRA to box up. You have treated this with a lackluster approach and presented me with a ridiculous “option” that doesn’t even cover the expenses already paid to move the item. WHICH YOU LOST!

    We are officially at the 20-day mark from my move. I have had to spend the time to reach out to you, instead of you reaching out to me. I have basically had to call you every other day (that’s 10 calls) to get any sort of update. Between the poor communication, shady business practices, miscoordination of times, condition of my furniture and items, and losing a very expensive item for which you have offered nothing, I have had it. I have let all of this slide because all I wanted was my painting back and I could have just moved on. But now you are slapping me in the face with what you are presenting and I feel personally offended. Above is a laundry list of egregious actions which if only one of these things happened a customer would be upset, and I have SEVEN. You need to remedy this situation immediately.

  • Try Grizzly Moving. They are from San Diego, and go anywhere within 1500 miles. They have very reasonable pricing, personal approach and very detailed inventory list which you will never question why and what number they come up with: 1 truck 2, or even 3 trucks, people at the moves etc. Very trustworthy team and awesome experience! As long as the scope of work and load doesn’t change, the price is guaranteed. Amazing! They send dedicated trucks just for you and deliver exactly on time! San Diego area to AZ is second day delivery in the morning of choice. Try them !

  • Anyone have experience with First National Van Lines? They have provided cheaper estimate than Colonial which is the most expensive followed by North American Van Lines which has been rated here. The other two are not rates. Would love to get some information on their reliability and service.

  • Julia, until a few days ago you had Best Movers as your first choice company. How comes they are now not even mentioned?

  • I had lived at my former residence for 7 years, so things had accumulated. I packed prior to them coming and they found a creative place to park in my condo complex to begin. They had all my things moved and in my new house, placed where I showed them in 2 days! They were so helpful; when I picked up something to take out, they would say “I’ll take that for you…” and off they went. Boxes of books which were heavy to me, they picked up with ease and carried down and up long flights of stairs 2 or 3 at a time! I had a great experience with Atlantic Group USA (https://atlanticgroupe.com/) and wouldn’t hesitate to use them again!!

  • Reputable Mover also loves this list! A few honorable mentions you have missed is MYSTACKBOX for self service (PODS TYPE MOVE) and Dedicated Van Lines for Local and Long Distance Moving services. They offer 45 days FREE Storage. Free mattress covers, free tv boxes, and a small charge for the move. http://www.dedicatedvanlines.com to get a free quote.

  • I relied on this website when I selected Allied Van Lines to move me across the country. I totally disagree with your rating of best customer service. Here’s my story: This company is unethical and refuses to be held accountable for my stolen property. I recently used Allied to move from Chicago to Arizona and used Federal/Whalen Moving & Storage in Waukegan, IL as the local booking agent. The destination agent was McWhite’s North American. The Hauling Agent was TFC, Inc. (afflicted with Federal Peoria) in Overland, MO. I thoroughly inspected my apartment in Chicago after the Whalen packers left and it appeared that everything was packed. Due to the small size of my apartment, I did not micromanage the packers to see the level of detail they used when completing the inventory. I instructed them to not deflate my air mattress and provided them with the plugs to keep it inflated.

    When my goods arrived in AZ, the mattress was deflated and they had a hard time inflating it. The owner/operator who delivered my goods admitted to deflating my air mattress, despite my instructions to Whalen not to do so. He also admitted to opening some of boxes to “make room in the truck.” This was apparent when he knew actually what box to open to find dish soap to wash his hands. After spending four days unpacking, I was missing an air purifier (that I had recently purchased before the move) that Whalen would have had to put in a wardrobe box. I can only conclude that the Whalen packers or the owner/operator who delivered my property stole my air purifier. I filed a claim and the claim adjuster Cindy Oskey informed me via letter that “the carrier has no support on any of the move documents that any items went missing from the shipment based on the signed delivery documents. Therefore, we must decline carrier liability for the claimed missing air purifier. Our records indicate that you opted for a $500 deductible to cover your possessions during your move. As the deductible amount must be met prior to any check issuance, we would have subtracted the $500 from any settlement amount.”

    In addition to the blatant lying and lack of accountability of Whalen and Allied, I see a moral hazard here. My apartment in Chicago was too small for me to watch the packers so I had no way to confirm that they didn’t take something. I also had no way to see that they were accurately listing every item they packed on the inventory. What is to stop Allied packers from not listing an item on the inventory (and many items they tagged were not specifically listed on the inventory) and then steal the item? What is to stop a packer or mover from stealing some items? Does the $500 deductible for my insurance coverage apply to lost or stolen items? If the deductible applies for lost or stolen items, then it’s pretty easy to see how small items could be stolen and then a claim adjuster would say it’s not covered because it’s within the deductible. That would be quite a scam, wouldn’t it?

  • Hi Julia, There are many companies in the world, But you have done a great job selecting best moving companies. This will help people to saty away from fake companies and also help them to contact legit company.

  • I recently used Purple Heart Moving Group on my move from Seattle, WA to Cheyenne, WY. From start to finish I was blown away with how courteous and helpful their entire team was anytime I called in with questions. The day of my move, the drivers arrived on time and my house was swiftly packed and loaded. These guys were very professional and they handled each of my items with care while they were packing to ensure that no items were damaged. I strongly recommend this company to anyone is considering moving. I will for sure use these guys in the future if I ever decided to move again.

  • Dedicated Van Lines has been rated the top mover of 2020 by TheMovermatcher.Com. Check us out for more updates and to find a mover in your state, type in themovermatch.com/(yourstate) example: themovermatcher.com/texas. Look forward to helping you!

  • HI Julia Thanks for this blog I JUST WANNA ADD THIS
    🔥Well, first of all, professional movers and storage facilities can save you time and energy. It is difficult to clean up all your house or an apartment, so it can be challenging to pack and wrap all your belongings properly. It goes without saying that loading and unloading require much effort.

    🔥Secondly, moving can cause injuries for unprepared people, as you need to move heavy furniture.

    🔥What is more, moving with a professional company, your belongings are often insured.

    🔥So it is more comfortable and less stressful to hire professional packers and movers with the necessary equipment.
    http://jtrmover-services.com/

  • Do your research. Check Reviews, check online sites (more then 3-4) talk to the rep and see if they know what theyre talking about. Then, Chose your mover! Dont be sided by any website, go with what feels right in your gut! Always trust intuition. Call Us For Help

  • Northen Moving Systems – they do the contract and collect the money but don’t do the actual move nor take responsibility to confirm dates etc. Lack of communication.

  • I would like to report a bad experience here if aloud. If not please delete.

    Admiral or parent co Continental Van lines of New Jersey. DO NOT USE. I put in a request for quotes through Moving.com as they advertise repeatable companies BUT not even close. It started out well enough. Admiral provided a basic quote through email after some basic questions. I requested an in house quote which they kindly did and was very friendly. I have a wish I knew then what I know now kind of thing. So the mover asked if I wanted two trucks. I asked if he felt it would fit and be fine to which he said yes. I repeatedly asked via email what charges may be “hidden”. He assured me that there were none. Fast forward to moving day. Four very unprofessional people show up. As they randomly walk around they will linger and text frequently. They paid no attention to box markings and started loading. Well, it became clear that more than one truck was needed. I was told this was my choice. I said yes based on the quoter’s remarks of one truck being adequate. I had to run out and rent a uhaul. It was the biggest they had and they still couldn’t fit. The foreman said to me “What stupid sh!t quoted this job?”. Now there was a delay in the closing and I knew a couple hours would be added but the driver jacked it up by many additional hours and my stuff was held hostage. I was not given an explanation or a modified quote or anything. Just if you want your stuff to pay this amount or stuff will be taken away. My quote was left unsigned and no payment requirements were set. The laborers were more upset about getting home late that they unloaded in record time and once again paid no attention to box markings. Items were damaged and broke and missing as a result. They also played with my golf clubs. There were some last minute items I had not packed. They threw them in a roughneck garbage can with an expensive aquarium light, I could not find the stuff for days. What I found out after is this company and the parent company have a multitude of complaints against them and many involve fraudulent activities. They did not provide a signed quote. So now that I am more informed I started by asking for a refund of the hours that were not agreed to or even used. I was met with NO. File a claim which is ONLY for damaged items so what am I claiming there? I asked for an itemized final bill detailing the jacked-up charges there were things not agreed on or even told like fuel charges. I have also asked for a modified quote for the added hours presented and signed and of course, there was none but says the foreman left it in the house. That foreman NEVER went into my house. He cursed me out in front of my wife and kids and new neighbors as well. They never let me inspect the truck after the move was completed. They foreman drove up the street waiting for his guys as they begged for a tip. I go in to find that they did not put together furniture as they advertised. So now after much back and forth I am left with no other recourse but to file complaints, leave reviews and go to small claims court. DO your due diligence better then I did. So to reiterate…. Job was not properly quoted (low ball estimate). Not enough trucks to handle the job. Breaking of a binding estimate. Adding charges not outlined in the estimate and having my contents held until a modified payment was paid with no written explanation of new charges. No “bill of landing” was given or signed as far as I have. Quote does not mention the requirement of cash on delivery. I don’t have a copy of anything signed quote to see if it was added. AND the in-home quote did NOT have COD checked off as required payment but yet I was told when the truck arrived and my stuff was held, hostage.

  • Hi Cecelia,

    Thanks for your comment. A company like U-Pack would be ideal if you’re able to load yourself. Otherwise, International Van Lines could help you out, but the cost would be higher.