5 Best Interstate Moving Companies of 2018

We’ve done hours of research so you don’t have to. See who rose to the top as this year’s best interstate moving company.

Move.org's top 5 long-distance moving companies

Overall ranking1st2nd3rd4th5th
Moving company
WebsiteVisit WebsiteVisit WebsiteVisit WebsiteVisit WebsiteVisit Website
Phone number(855) 201-1450
(855) 448-1215
(855) 971-7911
(877) 740-3040
(800) 456-8092
Over-the-phone estimates
Wide range of moving services
Good customer service
Overall ranking
Moving company
Website
Phone number
Over-the-phone estimates
Wide range of moving services
Good customer service

Whether you’re moving cross-country for a new job opportunity or to live closer to family, there’s a lot to consider when choosing an interstate mover.

To make your decision a bit easier and simplify your search, we’ve analyzed the most popular interstate moving companies in the country.

Read on to see how we chose 2018’s best interstate moving companies and who made the top of our list.

The best interstate moving companies

#1: Best Interstate Moving and Storage

Overall rating

5 / 5

Service offering rating

Customer service rating

Best Interstate Moving and Storage (BEST) is a moving brokerage company that pairs you with the right mover for your needs. We like BEST because its representatives act as your advocates with each moving company in its network to make sure you get the right service for the right price—similar to how a good insurance broker pairs you with the best provider for your family.

Pros

  • Over-the-phone moving estimates
  • Transparent pricing and price-matching program
  • Wide variety of moving kits, boxes, and supplies
  • Excellent customer service

Cons

  • Only handles interstate moves

Why Best Interstate Moving and Storage is the best long-distance moving company

Best Interstate Moving and Storage earned the top spot for a few different reasons—don’t worry, none of those reasons are because its name is “Best Interstate Moving and Storage.” That sort of branding trickery won’t work on us.

Reason #1: We like the approach it takes to moving estimates

Unlike many of the other interstate moving companies on our list, BEST conducts its moving estimates over the phone instead of sending a moving specialist to your home.

We preferred the over-the-phone estimate over the in-home estimate that many other long-distance movers in the industry offer because it puts your comfort and convenience first.

When you schedule an in-home estimate, you generally have to take time off work and make sure the house is somewhat presentable when the relocation consultant comes to conduct the estimate. During an over-the-phone estimate, you can go through each step in the process whether you’re sitting at your desk at work or you’re sitting in your house, surrounded by the clutter and empty takeout boxes that make it feel like home.

Best Interstate Moving and Storage also claims that conducting over-the-phone moving estimates saves you money in the long run. Since it doesn’t have to pay someone to drive out to your home and conduct an in-home estimate, it can pass those savings along to you.

Reason #2: We like its transparent pricing

We aren’t focusing on price too much for our interstate moving company comparison since it varies so much from one moving scenario to the next, but BEST’s pricing presentation deserves mentioning.

Of all of the moving companies we reviewed, Best Interstate Moving and Storage had the most transparent pricing structure. Our relocation specialist emailed us our quote and explained each item while we were still on the phone during our over-the-phone estimate.

We enjoyed how this gave us an immediate opportunity to understand what we’d be signing up for and allowed us to ask questions about pricing.

We can’t promise BEST will always be the least expensive option for your move, but that won’t stop it from trying to be. Thanks to its price-matching policy—Price Plus Promise—BEST will match any quote from another four- or five-star full-service moving company for the same estimated weight up until your moving day.

During our Best Interstate Moving and Storage review, the BEST representative we worked with even encouraged us multiple times throughout our over-the-phone estimate to call other movers to see if we could get a better estimate. She seemed confident about their price, but if we found a better deal, she was prepared to match it.

Reason #3: We love its excellent customer service

Best Interstate Moving and Storage was by far the most responsive customer service experience we had while going through the moving estimate.

We reached out to BEST by phone and through Facebook to ask questions and follow up on our estimate, and its representatives were quick to respond through both channels. Not only were they quick to respond, they were incredibly thoughtful and thorough in their responses too.

Our BEST representative also called to follow up with our estimate a few times to make sure all of our questions were answered and to ask if there was anything she could do to help us make our decision. Normally, this would feel like a badgering sales call, but our representative was kind and helpful, and they came across as having our best interest at heart.

Best Interstate Moving and Storage's service offerings

  • Long-distance moving
  • Business and commercial moving
  • Corporate relocation
  • Over-the-phone estimates
  • Moving kits, boxes, and supplies
  • Packing and unpacking
  • Furniture disassembly and reassembly
  • Loading and unloading
  • Custom crating
  • Piano transport
  • Auto transport
  • Basic liability coverage
  • Full-valuation coverage
  • Temporary storage and storage in transit
  • Assistance setting up home services and utilities

To learn more, read our full Best Interstate Moving and Storage review.

#2: Allied Van Lines

Overall rating

4.8 / 5

Service offering rating

Customer service rating

Allied Van Lines is a full-service long-distance moving company that maintains one of the largest moving networks in the world. Not only does it partner with plenty of agents (local moving companies) to meet your needs, it provides stellar service, too. A great in-home estimate experience, excellent customer service, and a wide range of services make it a shoo-in for number two on our list.

Pros

  • World-class moving network1
  • Pleasant in-home moving estimate experience
  • Responsive customer service representatives
  • Wide range of moving services

Cons

  • No affordable storage options if only storing a few items

Why we recommend Allied Van Lines

Although it didn’t make the number-one spot, Allied Van Lines is still a strong choice if you’re in the market for an interstate mover. Here are the reasons it’s number two on our list.

Reason #1: It has the most enjoyable in-home moving estimate experience

In-home moving estimates are a pretty similar experience from one moving company to another. Of all the in-home estimates we experienced, however, we enjoyed Allied’s the most.

best long-distance movers of 2018Thirty minutes before the estimate even began, Allied’s relocation assistant gave us a call to confirm we’d still be available to meet with them and to see if we’d like any questions answered before our appointment. We liked this opportunity to ask any last-minute questions and we appreciated knowing about how long after the phone call we could expect them to arrive.

Once the in-home estimate was underway, it was evident that Allied’s relocation assistant had our best interest at heart—achieving a comfortable, affordable move.

We never felt like we were being sold anything during the process, which was a welcome experience. In fact, our relocation specialist even advocated for not using certain services because he didn’t believe they were worth the money for our move.

You can read more about our in-home estimate in our full review of Allied Van Lines, but overall, it was a very positive experience.

Reason #2: It has responsive customer service representatives

If we didn’t make it clear enough in reason number one, we’ll make it clear here—we were very impressed with Allied’s customer service during each and every one of our interactions.

The in-home estimate was just the tip of the iceberg. Each time we reached out to Allied’s representatives to ask questions about our move, they responded quickly and thoroughly. It didn’t matter if we were giving them a phone call or sending them an email, each response was prompt and they didn’t make us feel like we were burdening them with our requests.

If customer service is important to you, you likely won’t go wrong with scheduling your move with Allied.

Allied Van Lines service offerings

  • Local, national, and international moving services
  • Corporate relocation
  • Full-service packaging
  • Fragile-only packing
  • Unpacking and debris removal
  • Moving boxes and supplies
  • Loading and unloading
  • Furniture disassembly and reassembly
  • Appliance disconnection and reconnection, including hot tubs and pools
  • Custom crafting
  • Auto and boat transportation
  • Storage-in-transit and permanent storage options
  • Basic liability coverage
  • Full-valuation coverage

To learn more, read our full Allied Van Lines review.

#3: North American Van Lines

Overall rating

4.7 / 5

Service offering rating

Customer service rating

North American Van Lines (northAmerican) has been in business since 1933, and its combination of experience and expertise make it another great option if you’re looking for an interstate mover.

Pros

  • Great customer service
  • Wide range of moving services
  • Excellent moving resources
  • Large network of local moving agents

Cons

  • Slower than expected to respond to initial in-home estimate request

Why we recommend North American Van Lines

North American Van Lines is an excellent choice for anyone looking to plan a long-distance move. Even though it’s number three on the list, northAmerican is still a top-tier mover and we would highly recommend it to any of our readers.

Here’s how North American Van Lines stood out from the rest of the competition and made it to number three on our list.

Reason #1: It has great customer service, but not quite as good as BEST or Allied

Overall, we had a very positive customer service experience with northAmerican (despite a bit of a wait to schedule our in-home estimate). Our relocation specialist was incredibly informative and willing to answer all of our questions during the in-home estimate. She also stayed in regular contact in the days and weeks after the estimate was over and happily responded to any questions we brought up during that time.

Allied and Best Interstate Moving and Storage both had slightly more pleasing customer service experiences, but we don’t think North American Van Lines is a slouch in this department by any means.

Your experience will largely depend on the specific North American Van Lines agent you work with, so be sure to read your local agent’s online reviews to better understand what to expect. Based on our experience, however, we feel that any northAmerican agent will likely provide you with quality customer service.

Reason #2: We like its online resources better than others’

North American Van Lines has a wealth of online resources on its website to help out in each stage of the moving process. They offer packing tips, handy moving checklists, and much more.

While other movers on our list had similar resources on their websites, we found northAmerican’s to contain all of the information we needed without feeling overwhelmed—and it was the easiest to navigate.

We believe a mover’s online resources should be a quick reference for the information you need without bogging you down and distracting you from all the other important tasks of moving. North American Van Lines delivered nicely on this front.

North American Van Lines's service offerings

  • Local, national, and international moving services
  • Corporate relocation
  • Full-service packing
  • Fragile-only packing
  • Moving boxes and supplies
  • Appliance disconnection and reconnection
  • Furniture disassembly and reassembly
  • Custom crating
  • Loading and unloading
  • Crane vans for large items
  • Storage
  • Satellite tracking
  • Auto transport
  • Basic liability coverage
  • Full-valuation coverage
  • Online checklists and moving tips

To learn more, read our full North American Van Lines review.

#4: United Van Lines

Overall rating

4.5 / 5

Service offering rating

Customer service rating

United Van Lines is a full-service moving company that works with over 340 agents to complete everything from local household moves to corporate and government relocations. If you’re looking for a long-distance mover with some unique moving services, United may be for you.

Pros

  • Straightforward package pricing
  • Unique speciality moving services
  • Full-value moving coverage on every move

Cons

  • Significant variations in service quality between agents

Why we recommend United Van Lines

Although it didn’t make our top three, United Van Lines is still worthy of consideration for your interstate move.

Reason #1: It offers specialty add-on services that most others don’t

United offers most of the standard moving services you’d expect from a full-service moving company, but it also throws in a few more that set it apart from the rest.

One of its most unique services is disconnecting and setting up your PC network and home theater. If you’re big into electronics or you have an impressive home theater system, United’s specialists can have your whole setup disassembled and boxed away before the movers even arrive.

Reason #2: You can find package pricing on its website

Most other interstate movers make you go through the entire moving estimate process before they’ll provide any pricing information for you. This isn’t the case with United.

If you’d like to learn how much a particular set of moving services will set you back, you simply have to go to its website and find the package that suits you best. This is a great option for those who want to consult their moving budget before taking the time to go through an in-home estimate.

United Van Lines's service offerings

  • Local, interstate, and international moving services
  • Corporate relocation
  • Government relocation
  • In-home moving estimates
  • Customizable packing and unpacking
  • Loading and unloading
  • Home cleaning
  • Trash and debris removal
  • Home theatre and compute network services
  • Full-value protection for all moves
  • Auto transport
  • Storage
  • Shipment tracking
  • Clearly advertised add-on packing pricing
  • Online moving resources

To learn more, read out full United Van Lines review.

#5: Bekins Van Lines

Overall rating

4.3 / 5

Service offering rating

Customer service rating

Bekins has a long history of getting movers to where they want to be. Founded in 1891 by two brothers, Bekins was the first to specialize in moving household goods and is now one of the largest moving companies in the country.2

Pros

  • Discounts for moving outside of peak season
  • Instant online quotes
  • Low-cost moving supplies

Cons

  • Not many standout moving features

Why we recommend Bekins Van Lines

Bekins’ long-standing history in the moving industry has given it the experience necessary to offer an interstate moving service you can trust. The company may not have made the podium in our ranking, but it’s still a solid option for your move.

Reason #1: It tells you how much you’ll save when moving outside of peak season

Pricing transparency is important when making a purchasing decision. That’s why we appreciate it when companies like Bekins let you know when you can save the most money on your moving costs.

If you move between September 1 and April 30, Bekins will knock $150 off of your moving estimate. It also advertises other discounts you can take advantage of here.

Reason #2: We like its “instant ballpark quotes”

Bekins allows you to request an instant online quote through its website—a feature which many moving companies don’t offer.

While we feel estimates based on over-the-phone or in-home moving estimates are generally more accurate, it’s nice to instantly see a ballpark figure of what your interstate move with Bekins might cost. You will have to provide an email and a phone number to get this information, however, so don’t be surprised if a Bekins representative reaches out to you after you receive your estimate.

Bekins Van Lines's service offerings

  • Local, national, and international moving services
  • Corporate relocation
  • In-home moving estimates
  • Instant ballpark quote
  • Packing and unpacking
  • Loading and unloading
  • Moving boxes and supplies
  • Auto and speciality item transport
  • Storage
  • Shipment tracking
  • Basic liability coverage
  • Full-valuation replacement coverage
  • Online moving resources

To learn more, read our full Bekins Van Lines review.

What makes a good interstate moving company?

A wide range of service offerings

Long-distance movers have a lot to offer their customers, but not every company provides the same level of service. When you’re researching long-distance movers, keep an eye out for a healthy mix of free and paid services that will help make your move easier.

Quality customer service

Excellent customer service is a must in a top-tier moving company. It affects your experience during your moving estimate, on moving day, and every time you need to get on the phone to ask your mover a question.

We firmly believe that a company’s customer service can make or break your moving experience, so we place a lot of weight on quality customer service in our rankings.

Things to consider when choosing your interstate mover

Free vs. paid moving services

When you’re researching full-service movers, you’ll notice that some services are included in the cost of your move while others cost extra. Some of the included services you should expect to see from a good interstate moving company include the following:

  • loading and unloading the truck
  • furniture assembly and disassembly
  • basic liability insurance
  • shipment tracking

Paid services will vary from mover to mover, both in cost and the type of service offered, but these are the most common paid services you’ll come across:

  • packing and unpacking your belongings
  • boxes and moving supplies
  • appliance disconnection and connection
  • custom crate assembly
  • storage
  • auto and vehicle transport
  • full-validation insurance coverage

Many interstate moving companies offer additional services as well. If there’s something you feel would make your move easier—like cleaning debris from your old house or setting up utilities in your new one—be sure to choose a mover that can take care of your specific needs.

Is hiring a professional mover worth the cost for your long-distance move?

Everyone’s situation is different, but for a long-distance move, you likely won’t regret hiring a professional moving company. 

Renting a truck and doing everything yourself seems like a good idea on the surface. Advertised truck rental costs are fairly low, and a lot of people feel like their belongings are in good hands when they’re behind the wheel.

The fact is, DIY moving costs add up and a lot can happen in the back of that truck if things aren’t packed properly.

Here are a few things to consider when doing the math and deciding between a professional or DIY move.

  • Time:  Your time isn’t free, you know.
  • Materials: Buying boxes and packing materials yourself can add up.
  • Gas: Big moving trucks aren’t the most fuel-efficient vehicles on the road.
  • Food: Purchasing meals on the journey between your old and new homes gets expensive, especially if you don’t plan on surviving off of gas station food.
  • Lodging:  If you’re moving long-distance, you’ll likely have to break your trip up over multiple days and find a hotel or two along the way.
  • Insurance: Carefully loading your belongings onto the truck will only get you so far. If your things aren’t packed properly, some may break during the trip. You’ll want to buy moving insurance to make sure you’re covered in the event of a loss.

After you add up the extra costs associated with a DIY move, going with a professional moving company ends up costing about the same (and sometimes less) than a DIY move—and you save yourself the trouble of loading and driving the truck. Your pocketbook and your back will thank you.

Share your experience

No matter which interstate mover you chose, we’d love to hear how your move went. Be sure to share your experience with our readers in the comments below, or suggest another mover if you think it deserves a look from the Move.org team.

If you want to learn more about the best interstate movers in your area, check out our Find-a-Mover tool.

Sources

  1. Allied Van Lines, “About Us
  2. Bekins Van Lines, “Our History

About Colin Holmes

Colin Holmes
Colin is no stranger to moving, having done so five times in the last five years. As a former journalist and documentary interviewer, Colin brings a wealth of research experience to improving your move.
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  • The One

    Maybe I had bad luck, but BIMS is a joke. They called me using an automated dialer only to tell me all representatives were busy and they’d call back in 15 min. Fine – they called back and within the first minute of talking to me, put me on hold to answer another call. This happened 3 times within the first 3 minutes of the phone call. In between being put on hold, they told me they couldn’t even provide an accurate pick-up window for the truck, saying it had to be a 3 day window. On top of that, the delivery window for the truck would be between 2 and 12 business days! That’s a 16 calendar day window. Unacceptable.

    BTW: I have moved to a new state before with another company and never had to deal with any of this.

    • Jackie Warrren

      Not only your bad luck. I’ve had a horrible time with this company. No one at BIMS knows what’s going on. Ask a question and you’ll get 18 different answers. I’m mid move with them and they can’t even get the final weight of my stuff to me…and it was weight a week ago. Their quote was off by a couple of thousand pounds. Not good. Use someone else. Who knows if my stuff is going to be delivered on time let alone in good condition. I’m hoping the carrier is better than this terrible broker.

      • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

        Hi Jackie, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

    • Knayth

      Agreed, BIMS is AWFUL. I left a long review detailing my experience on Yelp (it may be in the filtered reviews, so make sure you look at those). It is my legitimate experience.
      Nathan L.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hello, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  • let’s do it again 2020

    STAY AWAY from Bekins Van Lines !

    They will rob you.

    They charged me $15,000 for move from North CA to AZ.

    Once they have your furniture in their storage they will charge you anything they want and there is nothing you can do about.

  • KB

    Best Interstate Moving is TERRIBLE. They have held our stuff hostage for almost a month. We have incurred so much cost due to their lack of communication and professionalism. STAY AWAY FROM THEM.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi KB, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  • Moose

    I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative agreed with me but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

  • Aly Mo

    This article lead me to hire Best Interstate Moving and Storage and I regret that decision with every fiber of my being. Never ever use this moving service. You are better off hiring a van line directly because you will have to do all the moving coordination yourself anyway. In fact, when I called to complain about the level of customer service and customer communication that they provided me during my long distance move, they stated that they are not a customer service company they are a van line contracting company- so there’s that. A couple of things from their website:

    “Moving coordinator ensures your move goes smoothly” – Nope, you will have to constantly call them to get any information related to your pick up and delivery. Most times you call the person that has the information you are looking for is “busy” and never calls you back. My moving coordinator was on “vacation” most of the two weeks I was trying to get information about the delivery date of my belongings and no body else could provide me with any additional information.

    “Your moving coordinator is available to speak 7 days a week”. Apparently, unless they are on vacation and no one else can provide any help. Also my moving coordinator told me more than once she had everything under control when I voiced a concern about our delivery. She did not have it under control at all and I had to take time off work because of her.

    “Your moving coordinator is here to help you check “to-dos” off your list.” Nope- in fact I raised a concern I had several times to my coordinator that she didn’t help me with and resulted in me missing a half day of work- see above.

    Oh and did I mention our delivery date was moved twice? The first time the van line was supposed to delivery my belongings, I waited all day before I called Best Interstate Moving and Storage and it took two calls and nearly two hours of waiting in between calls before they were able to tell me the movers weren’t coming that day.

    The second time the van line was scheduled to come, they rescheduled again! We ended up talking to the driver of the van directly to get everything straighten out.

    In short this company is worthless.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi Aly, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

      • Aly Mo

        Hello- I already talked to a customer service manager, many times. Her name was Stephanie. And I don’t want to talk to her again. She’s the one that told me BIM is not a customer service company, that you are a vanline moving company. When I asked for my deposit back because I didn’t think BIM provided me the customer service I paid for, she refused to do that. When I asked to speak to someone else, she said she was the highest up that a customer could talk to. So unless that number takes me to a customer manager who will give me my deposit back, I’m not wasting anymore time on your company.

  • Aly Mo

    The author of this article. Keep your creditably and do everyone who is looking for moving company and remove Best Interstate Moving and Storage for this list entirely. They are crooks

    • Blake Meike

      This article was key in getting me to trust BIMS. Like you, as I sit here among my cracked and broken belongings, I deeply, deeply regret that decision. I also pray, fervently, that the fleas of 1000 camels infest the lowlife that wrote it.

  • Lisa Viesselmann

    I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative said she understood my concern but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

    • Blake Meike

      Yep. Exactly. They kept going back and forth between volume and weight estimate, making stuff up as necessary. We got most of our stuff back from them and only paid an extra $6K. We consider ourselves lucky.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi Lisa. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. If you will like to discuss your move in greater detail, please contact our Customer Care Manager at 561-510-1598. Thank you

      • Lisa Viesselmann

        If you are so familiar with my move, then you know how much time I have already spent in communication with multiple representatives and the “customer care” manager, all to no avail. When your staff were not lying to me or outright blaming me for the “issues” that were a direct result of your company’s actions and inactions, they were ignoring me and not calling me back. Your management has made it abundantly clear that they feel I deserved this treatment. So forgive me if I am unwilling to waste any additional time and energy trying to reason with irrational people who don’t even understand that weight and volume are not interchangeable nor mutually exclusive measurements. If you understand how stressful moving is, then you should be able to see how much more stressful my move was because I hired your company to manage it. And if you truly want to be known for excellent service, you should operate with a bit more integrity.

  • Blake Meike

    This article lead me to believe that Best Interstate Moving and Storage was an authentic mover with whom I could trust my household. They absolutely are not.
    The first thing to understand about Best Interstate is that they are not a mover. They are a brokerage. Their business model is farming your move out to the cheapest group of guys that can rent a truck. If the reviews for BIMS are mixed it is because some of the movers are ethical. Most are not.
    One consequence of this is that the AI/Video estimate that you get from BIMS is utterly irrelevant. The whole reason they do not visit your house is so that the estimate is *NOT* binding. The first thing that the actual movers to whom BIMS shopped our move did, was to rewrite the original estimate (based, btw, on a *binding* estimate generated on a home visit from Allied Van Lines) and demand an extra $5K to move our household.
    We worked mostly with Francisco “Frank” Castillo and Jessica Arias(?), both of whom assured us, throughout the move, that everything was fine and that the overcharge was just an illusion.
    Of course, it was not. The movers refused to unload the truck until they got ~$6K over our original estimate, in cash, for services they did not provide and the worst job of packing I’ve experienced in 6 moves.
    Frank and Jessica don’t seem outright evil. They seem, however, perfectly willing to turn a blind eye to evil done on their behalf and are definitely not above half-truths.
    I cannot imagine a single good reason to entrust your move to a broker. If you really want to hire a group of thugs and a truck, just do it yourself. No need to pay BIMS to do it for you.

    • Lisa Viesselmann

      Great point about the mixed reviews. This whole time I have wondered how anyone could possibly have a good experience with this company, but it has everything to do with the carrier they happen to contract out. If the carrier is okay, you might be satisfied with the move and tempted to give all the credit to BIMS, when in fact they did absolutely nothing that you couldn’t have done on your own, and you (and they) just got lucky. But if the carrier is unethical, as mine was, BIMS will NOT help you. Most things that this article lists as a “pro,” such as over the phone estimates, turn into a huge con since BIMS is quick to hide behind the “oh, you must have added items” or “your original inventory must have been incorrect” lines when the scamming carrier says you have “extra” stuff. I had never heard of BIMS before I read this article, and I wish with every fiber of my being that I had never come across this website. Makes me wonder if the guy who wrote it is also benefiting from the extra money BIMS helps to steal from unsuspecting customers.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi Blake. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. Our records reflect management have made several attempts to speak with you directly in regards to resolution, however our attempts have been futile. Please contact our Customer Care Manager at 561-510-1598. Thank you

  • Alex M.

    I moved several times for the past 5 years and the best company I used to move with was “Expo Movers” such a reliable guys. Smooth move, fast, accurate and affordable

  • Michael Hicks

    If you have called moving company for interstate move , then there is no need of buying boxes and other moving supplies. As they will provide you all the supplies in excessive amount for relocation.

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