The 5 Best Moving Companies of 2019

Bottom line: We’ve done hours of research on interstate movers so you don’t have to. See who rose to the top as this year’s best interstate moving companies.

Top 5 interstate moving companies

Moving companyBest Interstate Moving and StorageInternational Van LinesAllied Van LinesNorth American Van LinesUnited Van Lines
HighlightsBest overallBest for up-front pricingBest customer experienceBest for customizing your moveBest bang for your buck
WebsiteGet a QuoteGet a QuoteGet a QuoteGet a QuoteGet a Quote
Phone number 855-201-1450 888-740-2285 855-201-1450 855-201-1450 877-740-3040
Moving company
Highlights
Website
Phone number
Best Interstate Moving and Storage International Van Lines Allied Van Lines North American Van Lines United Van Lines
Best overall Best for up-front pricing Best customer experience Best for customizing your move Best bang for your buck
Get a Quote Get a Quote Get a Quote Get a Quote Get a Quote
855-201-1450 888-740-2285 855-201-1450 855-201-1450 877-740-3040

To help you pick the best interstate moving company for your next move, we analyzed dozens of movers and then pared them down to the top five.

Read on to see who made the cut as 2019’s best interstate movers—and to learn the right questions to ask when you’re shopping around.

Fun Fact Badge

Did you know?

Did you know?

The two main move types moving companies offer are local and long-distance moves. Interstate moves cross state lines and encompass long-distance moves, but long-distance moves don’t necessarily cross state lines and aren’t always considered interstate moves.

Still not sure which type your move is? We’ve got you covered with our list of the five best long-distance movers.

Best Interstate Moving and Storage—Best overall

Overall rating

4.2 / 5

Best Interstate Moving and Storage (BEST) is known for its good customer service.

We have heard about some negative experiences from customers who didn’t realize BEST outsources moves to other carriers. So we’ll make it clear for you here: Best Interstate Moving and Storage is a broker, meaning it pairs you with moving companies in its network to make sure you get the right service for the right price.

We don’t have fifty moves with BEST under our belt, but we’ve experienced pricing transparency and five-star customer service with every company representative we’ve worked with—a rarity in the moving world. Plus, we’re impressed that BEST sets up home services (like your broadband connection) for free!

Pros

  • Service from highly rated carriers
  • Virtual and over-the-phone estimates
  • Transparent pricing and price-matching program
  • Assistance setting up home services
  • Excellent customer service

Cons

  • Online tracking available only on some moves
  • Moving supplies available only with packing service
  • No local moves

Why we like Best Interstate Moving and Storage

It does panoramic virtual estimates

Most moving companies perform in-home estimates: a representative walks through your home and inventories everything from your bed to your lawnmower.

Some also offer over-the-phone estimates which, although less accurate, are more convenient—especially if you’re trying to gather and compare quotes quickly.

BEST takes both convenience and accuracy to the next level with state-of-the-art virtual estimates. The company uses panoramic imaging to tag everything from your rug to your book collection and to estimate the square footage of each room.

The technology is so good that it will automatically place your ceiling fan and dishwasher into a “not moving” category so these items doesn’t affect your estimate. And it’ll even calculate the number and sizes of boxes you’ll need to pack your things.

The result? A highly accurate inventory that (we’re told) is more precise than both in-home and over-the-phone estimates.

Here’s what it looks like:

Best Interstate Moving and Storage Virtual Estimate of a Living Room - Move.org
Best Interstate Moving and Storage Virtual Estimate of a Kitchen - Move.org
Best Interstate Moving and Storage Virtual Estimate of a Dining Room - Move.org

BEST’s virtual estimate option makes a lot of things easier: shopping around for multiple quotes, skipping a drawn-out in-home estimate, knowing how to budget, and—our favorite—avoiding talking to anybody at all.

Heads up exclamation

Heads up

Heads up

BEST requires you to box your TV and pad your mattress with a mattress cover. Those materials are included if you opt for BEST’s packing services, but if you need to get the supplies on your own, we recommend this mattress cover from Home Depot or this TV moving box from Amazon.

It has transparent pricing and price matching

Moving is a pricey endeavor made worse when you don’t know how many zeros will end up on your final bill. Plus, most moving companies are less than willing to openly share pricing information with their customers.

Luckily, BEST is transparent about its rates and fees and will provide multiple quotes at different price points (our moving specialist gave us quotes with and without full-service packing, for instance). This helps you understand how much each service costs—and whether it’s worth the extra money.

We especially like that BEST is up front about fees most first-time movers aren’t aware of. Right out of the gate, our BEST rep told us that the first ten steps of stairs are included in the move price—after that, there’s a charge. This is a common but little-known upcharge on full-service moves.

We’ve also found that BEST isn’t trying to scam customers on pricing. While BEST’s rates are on the more expensive side, its price-matching policy—Price Plus Promise—will match any quote from another four- or five-star full-service moving company for the same estimated weight.

During our Best Interstate Moving and Storage over-the-phone estimate, the BEST representative we worked with even encouraged us multiple times to call other movers to see if we could get a better estimate. She seemed confident about BEST’S price, but if we found a better deal, she was prepared to match it.

To learn more, read our full Best Interstate Moving and Storage Review.

International Van Lines—Best for upfront pricing

Overall rating

4.7 / 5

International Van Lines (IVL) is both a moving broker and a carrier that works with over 3,000 partners worldwide. IVL has an impressive lineup of services ranging from crane lifting and piano transport to full-service packing and motorcycle hauling.

IVL can handle everything from local and long-distance to—you guessed it—international moves. Like a few other companies on our list, IVL is transparent about the breakdown of your final bill.

Pros

  • Worldwide availability
  • Short- and long-term storage options
  • Trash and debris removal
  • Helpful online and over-the-phone quote process

Cons

  • 25% up-front deposit
  • Reports of movers showing up late
  • Above-average prices

Why we recommend International Van Lines

It has transparent pricing

As we’ve mentioned (and you’ve probably experienced), pricing is one of the biggest pain points in moving. IVL tries to solve this problem by spelling out everything that goes into your quote, from the rate for each flight of stairs to the increased cost of bulkier items.

In our eyes, this kind of pricing transparency is a trademark sign of a reliable moving company.

Not only does this build trust between you and your mover, but it also helps you budget accurately. If we have the choice to pay what we expected or cough up an extra $250 or more after our move, we’ll take the first option, please!

In our experience, IVL’s transparency doesn’t mean it’s significantly more affordable than its competitors. However, based on the number of customers who leave happy with their move and the wide array of services IVL offers, we believe it’s well worth the cost.

It includes one month of free storage in every move

IVL throws a month of free storage into your total price just in case you can’t move out of one home and right into the next.

Here are a few reasons you might take advantage of this freebie:

  • Your bed, piano, or comic book collection (we’re not judging!) beat you to your final destination.
  • You’re moving on a Sunday but your new home won’t be ready until Wednesday, so you need somewhere to stash your stuff.
  • Your new home ended up being smaller than you anticipated, so you need somewhere to temporarily stow your Christmas lights and Halloween decorations.

If you do need storage with IVL, there are two options:

  1. Warehouse storage: where you can stash your load if, say, your contractor is finishing up your new house.
  2. Portable storage: you move all of your life belongings in the container and then meet it at your final destination, where you can then unload it at your leisure.

Free storage takes the pressure off to move in a single day, especially if there are delays you can’t control. We think this shows that IVL is looking out for you beyond delivery day: it includes free storage solutions and added convenience for you even after you make it to your new town.

Get money

Did you know?

Did you know?

IVL hooks veterans and older adults up with a 10% discount on every move. So whether you served your country, are enjoying retirement, or both, let your IVL rep know so you can save a few bucks on your final bill.

To learn more, read our full International Van Lines Review.

Allied Van Lines—Best customer experience

Overall rating

4.6 / 5

Allied Van Lines is a full-service long-distance moving company that maintains one of the largest moving networks in the world. Not only does it partner with plenty of agents (local moving companies) to meet your needs, it provides stellar service too.

A great in-home estimate experience, excellent customer service, and a wide range of services make it a shoo-in on our list.

Pros

  • Responsive customer service representatives
  • Pleasant in-home moving estimate experience
  • Appliance disconnection and reconnection
  • Pricing transparency

Cons

  • No affordable storage options for small loads
  • “Guaranteed” prices not always guaranteed

Why we give Allied Van Lines a gold star

Its representatives are easy to work with

In-home moving estimates are fairly similar from one moving company to another. Of all the in-home estimates we experienced, however, we enjoyed Allied’s the most.

An in-home estimate is one of the easiest ways to tell if a moving company (and its representatives) are trying to push you into a sale. Ask yourself: Are they pressuring you to commit to their services? Or does your quote seem suspiciously low?

We know—inviting a stranger to walk through every room in your home sounds like the beginning of a customer service horror story. But our in-home estimate with Allied was nothing short of helpful, honest, and stress-free.

It was evident that Allied’s relocation assistant had our best interest—achieving a comfortable, affordable move—at heart.

We never felt like we were being sold anything during the process, which was a welcome experience. In fact, our relocation specialist even advocated for not using certain services because he didn’t believe they were worth the money for our move.

You can read more about our in-home estimate in our full Allied Van Lines review, but overall, it was a very positive experience.

It has responsive customer service agents

If we didn’t make it clear enough in reason number one, we’ll make it clear here—we were very impressed with Allied’s customer service during each and every one of our interactions.

The in-home estimate was just the tip of the iceberg. Each time we reached out to Allied’s representatives to ask questions about our move, they responded quickly and thoroughly. It didn’t matter if we were giving them a phone call or sending them an email, each response was prompt, and they didn’t make us feel like we were burdening them with our requests.

If customer service is important to you, you likely won’t go wrong with Allied.

To learn more, read our full Allied Van Lines Review.

North American Van Lines—Best for customizing your move

Overall rating

4.7 / 5

With industry experience dating back to 1933, North American Van Lines is a seasoned full-service mover that can get your things safely and smoothly from point A to point B.

Plus, with over 500 local agents, North American Van Lines boasts one of the nation’s largest fleets—so it can likely service your move whether you’re in Arizona or Arkansas.

Pros

  • Large network of local moving agents
  • Quick ballpark estimates
  • Excellent moving resources
  • GPS shipment tracking

Cons

  • Mediocre customer service
  • Reports of broken furniture

Why we give North American Van Lines a thumbs up

It allows you to customize your move

From full-service and fragile-only packing to appliance disconnection and reconnection to furniture disassembly and reassembly, North American offers a slew of add-on moving services.

This means you choose services based on how much you can afford. If you have an unlimited budget, you can go entirely full service and have North American movers pack and load for you. If money is tighter, you can have movers pack only your most fragile items or pack all of it yourself and simply have the movers load and haul.

North American makes it clear which services are included in the overall cost of your move and which are extra. Full-service packing, for example, is extra.

You can also pay for help you want once you’ve arrived at your new home (reattaching the legs on your dining room table or plugging in your smart TV, for example).

We think this freedom to tailor your move shows that North American is flexible and considerate of its customers’ needs (and budgets).

Megaphone

Heads up

Heads up

If you fill out an online request for an estimate from North American Van Lines, expect an initial barrage of emails and phone calls. Luckily, it’s easy to get your name removed from the call list, but it can feel overwhelming in the meantime.

It walks you through your move from start to finish

It’s easy for moving companies to forget that this may be your first rodeo—and even if it isn’t, every move comes with its own challenges.

North American Van Lines gets it.

Instead of confusing moving lingo that you’ve never heard before, North American’s website has moving guides and blog posts written in plain language. This can help you feel confident in every step of the process—which is important with something as chaotic and overwhelming as moving.

Plus, North American’s organized process and helpful checklists cover all your questions well before your move. This will come in handy when it’s 2:00 a.m. the night before your move and you’re staring at your ceiling fan thinking, “Wait, did I ask about packing my fragile stemware and wedding china?”

We also love that North American provides instant ballpark estimates for your move, instead of saying, “Great! Check your inbox and maybe a quote will be there.” This makes comparison shopping easier because you’ll have your quote in-hand immediately.

To learn more, read our full North American Van Lines Review.

United Van Lines—Best bang for your buck

Overall rating

4.5 / 5

With over 340 agents and nationwide coverage, United has earned its stripes as one of the most well-known moving companies in the US.

United is extremely transparent about its services and prices. Plus, it includes comprehensive coverage on every move with options to add even more protection.

We think United is an especially good interstate moving company if you’re moving lots of electronics and aren’t tech savvy—or if you’re moving valuables and want to ensure that they’re protected (physically and financially).

Pros

  • Full-value coverage on every move
  • Straightforward package pricing
  • Specialty moving services
  • PC network disassembly and setup

Cons

  • Significant variations in service quality between agents
  • Above-average rates

What we like about United Van Lines

It offers full-value protection (FVP) on every move

When you put your whole life in the back of a truck and send it hundreds or thousands of miles away, accidents are bound to happen—with even the best moving companies. United understands this and includes premium protection on every move so you can avoid paying thousands of dollars to repair or replace damaged items.

In offering complimentary FVP to all of its customers, United shows that it cares about both your belongings and your budget.

Price tag

Here's the deal

Here's the deal

Every moving company is required to provide basic valuation on every move, which covers $0.60 per pound.  Companies may offer full-value protection (FVP)—which will cover the cost to repair, replace, or reimburse you up to the full value of your broken items—for an added fee.

Let’s say your 50-pound, $200 dresser lost a knob or two in transit. Here’s how much you’d get under each coverage plan:

  • Basic valuation: $30
  • FVP: $200, replaced knobs, or a brand new dresser

If you’re moving high-value furniture or priceless artwork (or if you simply care about your stuff!), it’s generally worth forking out extra cash on extra protection. With United, you don’t have to.

It helps you set up your new home

In addition to offering FVP on every move, United shines against its competitors with its above-average selection of add-on services.

United has the typical packing and moving services—but it goes above and beyond when all of your stacked boxes are staring at you, waiting to be unpacked. If you have a PC network, for example, United’s movers will help you set it up in your new home. Or if you have a home theater, they can help you mount your TV, speakers, and more.

This kills two birds with one stone: you settle into your new home more quickly, and you get to skip out on reading a 40-page electronics manual.

These services alone set United apart from competing companies—but its pricing transparency for add-on options puts it even further ahead of the crowd.

To learn more, read our full United Van Lines Review.

Recapping our 5 best interstate moving companies

Best of the rest

What makes a good interstate moving company?

Quality customer service

Customer service is always important—but even more so when you’re moving. Because moving is expensive and you’ll do it only a handful of times in your life, you don’t get a do-over like you would if you ate at a bad restaurant and had to salvage dinner elsewhere.

One way to gauge if a company is going to be a joy or a pain to work with is to ask yourself some basic gut-check questions. Here are a few examples:

  • Do the representatives seem pushy or overly salesy?
  • Does what they’re telling you match what’s advertised on their website?
  • Do they walk you through what your move will look like and explain any words or steps you don’t understand?
  • If they’re a broker, do they make this clear up front?
  • Are they transparent about their prices? (For example: they offer to send you a contract/bill of lading so you can see a breakdown of all the expenses.)
  • Do they allow you to track your shipment either online or through facilitated communication with the truck driver?
  • Do they make promises or offer rates that seem too good to be true?

Above all, remember this rule of thumb: after speaking with a company in the early stages, if you find you’re more stressed out or confused than you were before you called, it’s likely not going to get any better if you choose to move with them.

Before you settle for a potentially bad experience, do some research, shop around, and trust your gut.

A wide range of services

Some moving companies offer the bare minimum (e.g., loading and packing services), while others offer lots of add-on amenities. Keep an eye out for a healthy mix of free and paid services that will help make your move easier.

Here are some basic ones to keep in mind:

  • Packing and unpacking
  • Fragile-only packing
  • Loading and unloading
  • Moving supplies and boxes
  • Furniture disassembly and reassembly
  • Large item moves (e.g., pianos, pool tables)
  • Customer crafting
  • Storage options
  • Basic valuation
  • Full-value protection (FVP)

There are a few bonus amenities that can set a mover apart:

  • Appliance disconnection and reconnection (e.g., hot tubs and pools)
  • Vehicle shipping
  • Shuttle services

The best moving companies include the majority of these services in the cost of your move. Things like FVP and large item moves will always cost extra, but the more services available, the more room you have to customize your move (and your budget).

If there’s something you feel would make your move easier—like cleaning debris from your old house or setting up utilities in your new one—be sure to choose a mover that can take care of your specific needs.

Is hiring a professional mover worth the cost on an interstate move?

Packing, hauling, and driving a moving truck yourself may seem like a smart way to save some cash. But a lot can go awry in a DIY move. Some end up being just as expensive as hiring a moving company—and you don’t have the same level of financial protection for your belongings.

Here are a few things to consider when deciding between a professional or DIY move:

  • Time: Your time isn’t free, and chances are a full-service move will go much faster than a DIY move.
  • Ease: If you have kids who require your undivided attention, or if you live in a high-rise on a busy Manhattan block, professionals can minimize the stress of coordinating your move.
  • Materials: Buying boxes and packing materials yourself can get pricey, plus you’ll have to figure out where to find the best supplies. (If you do go this route, we’ve got a shipping list to help you out.)
  • Gas: Big moving trucks aren’t the most fuel-efficient vehicles on the road, so fuel costs can easily add an extra zero to your bill.
  • Food: Purchasing meals on the journey between your old and new homes gets expensive, especially if you don’t plan on surviving off of gas station food.
  • Lodging: If you’re moving long distance, you’ll likely have to break your trip up over multiple days and find a hotel or two along the way.
  • Insurance: No matter how carefully you pack your things, items may still break during your trip. Moving insurance through a full-service mover (even if it costs extra) ensures you’re covered in the event of a loss.

Bottom line: if you don’t want the hassle of loading, driving, and unloading a truck, a full-service move is the way to go.

We want to hear from you

No matter which interstate mover you choose, we’d love to hear how your move went. And if you think a mover deserves a look from the Move.org team, let us know!

If you want to learn more about the best interstate movers in your area, check out our Find-a-Mover tool.

About Julia Campbell

Julia Campbell
Julia Campbell is a full-time writer who knows the tricks of the trade when it comes to planning a hassle-free move. Having moved seven times in the past five years, she draws from her own experience and industry expertise to help you avoid her biggest mistakes (like that time she thought she could get away with packing her dishes without wrapping them first).

30 Responses to “The 5 Best Moving Companies of 2019”

  1. The One

    Maybe I had bad luck, but BIMS is a joke. They called me using an automated dialer only to tell me all representatives were busy and they’d call back in 15 min. Fine – they called back and within the first minute of talking to me, put me on hold to answer another call. This happened 3 times within the first 3 minutes of the phone call. In between being put on hold, they told me they couldn’t even provide an accurate pick-up window for the truck, saying it had to be a 3 day window. On top of that, the delivery window for the truck would be between 2 and 12 business days! That’s a 16 calendar day window. Unacceptable.

    BTW: I have moved to a new state before with another company and never had to deal with any of this.

    • Jackie Warrren

      Not only your bad luck. I’ve had a horrible time with this company. No one at BIMS knows what’s going on. Ask a question and you’ll get 18 different answers. I’m mid move with them and they can’t even get the final weight of my stuff to me…and it was weight a week ago. Their quote was off by a couple of thousand pounds. Not good. Use someone else. Who knows if my stuff is going to be delivered on time let alone in good condition. I’m hoping the carrier is better than this terrible broker.

      • Hi Jackie, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

    • Knayth

      Agreed, BIMS is AWFUL. I left a long review detailing my experience on Yelp (it may be in the filtered reviews, so make sure you look at those). It is my legitimate experience.
      Nathan L.

    • Hello, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  2. let's do it again 2020

    STAY AWAY from Bekins Van Lines !

    They will rob you.

    They charged me $15,000 for move from North CA to AZ.

    Once they have your furniture in their storage they will charge you anything they want and there is nothing you can do about.

  3. Best Interstate Moving is TERRIBLE. They have held our stuff hostage for almost a month. We have incurred so much cost due to their lack of communication and professionalism. STAY AWAY FROM THEM.

    • Hi KB, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  4. I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative agreed with me but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

  5. This article lead me to hire Best Interstate Moving and Storage and I regret that decision with every fiber of my being. Never ever use this moving service. You are better off hiring a van line directly because you will have to do all the moving coordination yourself anyway. In fact, when I called to complain about the level of customer service and customer communication that they provided me during my long distance move, they stated that they are not a customer service company they are a van line contracting company- so there’s that. A couple of things from their website:

    “Moving coordinator ensures your move goes smoothly” – Nope, you will have to constantly call them to get any information related to your pick up and delivery. Most times you call the person that has the information you are looking for is “busy” and never calls you back. My moving coordinator was on “vacation” most of the two weeks I was trying to get information about the delivery date of my belongings and no body else could provide me with any additional information.

    “Your moving coordinator is available to speak 7 days a week”. Apparently, unless they are on vacation and no one else can provide any help. Also my moving coordinator told me more than once she had everything under control when I voiced a concern about our delivery. She did not have it under control at all and I had to take time off work because of her.

    “Your moving coordinator is here to help you check “to-dos” off your list.” Nope- in fact I raised a concern I had several times to my coordinator that she didn’t help me with and resulted in me missing a half day of work- see above.

    Oh and did I mention our delivery date was moved twice? The first time the van line was supposed to delivery my belongings, I waited all day before I called Best Interstate Moving and Storage and it took two calls and nearly two hours of waiting in between calls before they were able to tell me the movers weren’t coming that day.

    The second time the van line was scheduled to come, they rescheduled again! We ended up talking to the driver of the van directly to get everything straighten out.

    In short this company is worthless.

    • Hi Aly, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

      • Hello- I already talked to a customer service manager, many times. Her name was Stephanie. And I don’t want to talk to her again. She’s the one that told me BIM is not a customer service company, that you are a vanline moving company. When I asked for my deposit back because I didn’t think BIM provided me the customer service I paid for, she refused to do that. When I asked to speak to someone else, she said she was the highest up that a customer could talk to. So unless that number takes me to a customer manager who will give me my deposit back, I’m not wasting anymore time on your company.

  6. The author of this article. Keep your creditably and do everyone who is looking for moving company and remove Best Interstate Moving and Storage for this list entirely. They are crooks

    • Blake Meike

      This article was key in getting me to trust BIMS. Like you, as I sit here among my cracked and broken belongings, I deeply, deeply regret that decision. I also pray, fervently, that the fleas of 1000 camels infest the lowlife that wrote it.

  7. Lisa Viesselmann

    I find it convenient that these reviews cover everything prior to but not including an actual move. BIMS was great for all of the reasons outlined in this article, right up until the middle of my pick-up window, which is when the scam began. The carrier that they sent to pick up my items rejected BIMS initial weight estimate (which I trusted because it matched an independent estimate I had obtained from another highly rated company on this list), and tried to get me to sign a much higher estimate based on volume. When I called BIMS to work through this issue, they initially seemed to be advocating for me, telling me that they only charge based on weight and that they would find a different carrier to move my items. However, when they couldn’t find a different carrier, I was told that I would either need to sign the higher estimate based on volume, or wait an indeterminate amount of time for them to continue looking for a different carrier. I was pressed for time (which most people planning interstate moves are), so I paid the higher price after being reassured by BIMS that they would determine the appropriate final cost once they had the weight of my shipment. Unfortunately, the carrier never weighed my shipment, and now BIMS is advocating for THEM (not me), telling me that they have to base their charges on the carrier’s volume estimate. Why the carrier’s volume estimate is worth more than two independent weight estimates, I have no idea. They have also accused me of adding items to the inventory, which I did not do. Since the carrier charges based on volume and they were the ones doing the packing, of course they were as inefficient as possible in order to falsely increase the volume and number of items moved. This is why reputable movers use weight, not volume, as volume is incredibly subjective! BIMS does not seem to understand that. I also really needed an actual weight of the shipment so that I could submit an employer reimbursement claim (they only reimburse on weight and distance). When I expressed this concern to BIMS, they told me they could “make up” a receipt with a volume to weight conversion — multiplying the volume estimate by 7 to get a final weight that is almost double their initial estimate. I said this seemed unethical and I wasn’t willing to submit a fraudulent reimbursement claim; the representative said she understood my concern but offered no other solutions. So my move was delayed by a week, I had to pay extra rent at my old place, I ended up paying 65% more than their initial estimate, and have lost the opportunity to be at least partially reimbursed for this nightmare of a move. And even though I was supposedly assigned a “customer care representative,” I talked to a different person every time I called, and had to explain everything to multiple different people who still don’t know what is going on. I wish I had never hired BIMS, and would not recommend them to anyone.

    • Blake Meike

      Yep. Exactly. They kept going back and forth between volume and weight estimate, making stuff up as necessary. We got most of our stuff back from them and only paid an extra $6K. We consider ourselves lucky.

    • Hi Lisa. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. If you will like to discuss your move in greater detail, please contact our Customer Care Manager at 561-510-1598. Thank you

      • Lisa Viesselmann

        If you are so familiar with my move, then you know how much time I have already spent in communication with multiple representatives and the “customer care” manager, all to no avail. When your staff were not lying to me or outright blaming me for the “issues” that were a direct result of your company’s actions and inactions, they were ignoring me and not calling me back. Your management has made it abundantly clear that they feel I deserved this treatment. So forgive me if I am unwilling to waste any additional time and energy trying to reason with irrational people who don’t even understand that weight and volume are not interchangeable nor mutually exclusive measurements. If you understand how stressful moving is, then you should be able to see how much more stressful my move was because I hired your company to manage it. And if you truly want to be known for excellent service, you should operate with a bit more integrity.

  8. Blake Meike

    This article lead me to believe that Best Interstate Moving and Storage was an authentic mover with whom I could trust my household. They absolutely are not.
    The first thing to understand about Best Interstate is that they are not a mover. They are a brokerage. Their business model is farming your move out to the cheapest group of guys that can rent a truck. If the reviews for BIMS are mixed it is because some of the movers are ethical. Most are not.
    One consequence of this is that the AI/Video estimate that you get from BIMS is utterly irrelevant. The whole reason they do not visit your house is so that the estimate is *NOT* binding. The first thing that the actual movers to whom BIMS shopped our move did, was to rewrite the original estimate (based, btw, on a *binding* estimate generated on a home visit from Allied Van Lines) and demand an extra $5K to move our household.
    We worked mostly with Francisco “Frank” Castillo and Jessica Arias(?), both of whom assured us, throughout the move, that everything was fine and that the overcharge was just an illusion.
    Of course, it was not. The movers refused to unload the truck until they got ~$6K over our original estimate, in cash, for services they did not provide and the worst job of packing I’ve experienced in 6 moves.
    Frank and Jessica don’t seem outright evil. They seem, however, perfectly willing to turn a blind eye to evil done on their behalf and are definitely not above half-truths.
    I cannot imagine a single good reason to entrust your move to a broker. If you really want to hire a group of thugs and a truck, just do it yourself. No need to pay BIMS to do it for you.

    • Lisa Viesselmann

      Great point about the mixed reviews. This whole time I have wondered how anyone could possibly have a good experience with this company, but it has everything to do with the carrier they happen to contract out. If the carrier is okay, you might be satisfied with the move and tempted to give all the credit to BIMS, when in fact they did absolutely nothing that you couldn’t have done on your own, and you (and they) just got lucky. But if the carrier is unethical, as mine was, BIMS will NOT help you. Most things that this article lists as a “pro,” such as over the phone estimates, turn into a huge con since BIMS is quick to hide behind the “oh, you must have added items” or “your original inventory must have been incorrect” lines when the scamming carrier says you have “extra” stuff. I had never heard of BIMS before I read this article, and I wish with every fiber of my being that I had never come across this website. Makes me wonder if the guy who wrote it is also benefiting from the extra money BIMS helps to steal from unsuspecting customers.

    • Hi Blake. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. Our records reflect management have made several attempts to speak with you directly in regards to resolution, however our attempts have been futile. Please contact our Customer Care Manager at 561-510-1598. Thank you

  9. PM Relocations continues to be a dominant player in the move management and relocation services industry. Our success can be traced back right from early 80’s, over 30 years ago when a solid foundation with a commitment to excellence was built. By employing an unusual blend of traditional and entrepreneurial spirit, the company has shaped itself into one of the world’s most admired move management specialists. Known throughout the world for its commitment to quality, PMRelocations.com has continually invested in the resources necessary to deliver unbeatable service.
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  10. Jake Leonard

    Colin- you need to read the reviews of Purple Heart moving. Their reviews seem genuinely fake. The discrepancy between the 5 stars and 1 starts is alarming, as is the actual description given in the 1-star reviews.

    This article lead me believe it was a legit company and it was the farthest thing from it. I strongly strongly ask that you remove them from your page, because this page has strong SEO. More users will continue to use Purple Heart Moving company if you keep them on your page. Just spend any amount of time reading reviews here:
    https://www.bbb.org/us/fl/lake-worth/profile/moving-brokers/purple-heart-moving-group-inc-0633-90367665/customer-reviews#132185893

    Or here:
    https://www.mymovingreviews.com/movers/purple-heart-moving-group-6951

    IF YOU ARE READING THIS COMMENT DON’T USE PURPLE HEART

  11. Ben Friedman

    WARNING!!!! DO NOT USE BEST INTERSTATE MOVING AND STORAGE. I repeat…. DO NOT USE BEST INTERSTATE MOVING AND STORAGE.

    Here is the detailed email I sent to Best Interstate explaining my TERRIBLE experience with them and they did absolutely nothing to remedy the situation.

    Tequela,

    I don’t think there has been a full appreciation of how terrible my experience with your company has been and I feel my calm approach to all of the poor experiences I have had has jaded your view (and your companies view) of my situation. So I’m going to spell it out below (attached is a PDF version):

    1) When I booked your service, you could only provide me with a 1-week window for when the movers were coming but told me you would proactively notify/call me then the dates for arrival were finalized. This never happened. I had to call you every day as the window for arrival narrowed until finally (from me having to call you), I was informed you would be coming the next day!

    2) When the movers were moving out my things, they wanted me to sign blank contracts that were going to be filled in after the fact. There is no scenario on Earth where anyone should do this, and I refused. This led to the movers threating to walk out and not move my items. They actually physically exited my apartment and started to pack up the truck, all because I wouldn’t sign a BLANK CONTRACT!!!!! I eventually had to talk them back and gave into signing the contract because you gave me no other choice.

    3) Upon moving my belongings, they broke a lamp outside my door and tried to hide/fix it using PAPER CLIPS! I can’t even make this stuff up. Below are pictures. The only reason I didn’t bring this up before is because the landlord of the building decided not to charge me. Your movers lucked out.

    4) When my items were being transported to my end destination, I was told the movers were going to arrive on Tuesday, April 22nd. I had prepared my building manager for this date and made my own work preparations. But on Saturday, April 20th at 3pm, I get a call saying the movers will be arriving the next day, EASTER SUNDAY (April 21st). So instead of spending time with my family, I was waiting for the movers to come. And in true fashion, they were late for the time range they provided.

    5) Once my boxes were unloaded, the condition of the boxes were in rough shape to say the least. The boxes looked so bad, they probably would have arrived in better condition in the back of a broken down, open-aired, flatbed, pick-up truck. Additionally, the movers stained the back of my couch as well. See pictures below.

    6) Due to the truly terrible way my items were handled, my 42” LG Smart TV was broken. See pictures.

    7) And lastly, and worst of all, you lost my one-of-a-kind painting that I PAID YOU EXTRA to box up. You have treated this with a lackluster approach and presented me with a ridiculous “option” that doesn’t even cover the expenses already paid to move the item. WHICH YOU LOST!

    We are officially at the 20-day mark from my move. I have had to spend the time to reach out to you, instead of you reaching out to me. I have basically had to call you every other day (that’s 10 calls) to get any sort of update. Between the poor communication, shady business practices, miscoordination of times, condition of my furniture and items, and losing a very expensive item for which you have offered nothing, I have had it. I have let all of this slide because all I wanted was my painting back and I could have just moved on. But now you are slapping me in the face with what you are presenting and I feel personally offended. Above is a laundry list of egregious actions which if only one of these things happened a customer would be upset, and I have SEVEN. You need to remedy this situation immediately.

  12. Mia Mi

    Try Grizzly Moving. They are from San Diego, and go anywhere within 1500 miles. They have very reasonable pricing, personal approach and very detailed inventory list which you will never question why and what number they come up with: 1 truck 2, or even 3 trucks, people at the moves etc. Very trustworthy team and awesome experience! As long as the scope of work and load doesn’t change, the price is guaranteed. Amazing! They send dedicated trucks just for you and deliver exactly on time! San Diego area to AZ is second day delivery in the morning of choice. Try them !

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