Kerry moved from northern California to New York in 2019 to be closer to friends and family, including her son who was studying there. After a year in the Big Apple, Kerry decided it was time for a new—and hopefully less expensive—adventure.
Kerry had always loved the Southwest, and she was able to get a great deal on a nice casita in New Mexico, so she moved out to Taos in the winter of 2020 with her two cats.
When Kerry moved to New York the previous summer, she did so in a Budget moving truck. While moving that way saved her a lot of money, driving a 17-foot truck across the country was, in her words, “a nail-biting experience.” Instead of putting herself through that again, Kerry decided to pay for a full-service move.
Before settling on United Van Lines, Kerry got quotes from half a dozen moving companies, including Atlas Van Lines, North American Van Lines, Mayflower, and International Van Lines (all of which we recommend). After getting all of these quotes, Kerry decided to hire International Van Lines, the company that had quoted her the lowest.
However, near her move-out date, Kerry discovered something that made her feel like she couldn’t trust International Van Lines (IVL). The customer service agent she had coordinated with made it sound like IVL would personally handle all of her belongings, but the company actually planned to broker her move to a partner moving company.
Brokering services like this is common practice for large moving companies like IVL, and if the representative had been forthright about it, it might not have been a big deal. Unfortunately, Kerry learned about it when IVL’s partner company called her to confirm her pickup date.
Additionally, Kerry learned that her stuff would be briefly kept in a storage facility after it had been picked up, and this was a turnoff for her.
Because of the company’s storage practice and the oversight of IVL’s customer service representative, Kerry opted to hire United Van Lines instead of IVL. To IVL’s credit, it fully refunded Kerry’s deposit after she cancelled.