2021 North American Van Lines Review

Bottom line: North American Van Lines has an extensive list of add-on services, including custom crating and auto transport, so you can customize your long-distance move.

Overall rating

4.7 / 5

North American Van Lines has been in business since 1933 and currently operates as a full-service mover, working with over 500 local moving companies across the nation.1

Despite the company—also called northAmerican—being a full-service mover, this doesn’t mean you necessarily have to take advantage of the full service when signing up. From simply providing boxes and moving supplies to coming in and boxing up your whole house for you, it seems to have a moving solution for everyone.

So what can North American do for you compared to other interstate moving companies? Let’s look at what it has to offer and we’ll give you our take along the way based on our hands-on experience.

Check out our list of the best moving companies to see where North American Van Lines ranks.




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What services does North American Van Lines offer?

North American Van Lines lets you pick and choose which services you’d like to take advantage of to better tailor your move to your needs while also saving you a little cash along the way.

What its service includes:

  • Local, national, and international moving services
  • Corporate relocation
  • Full-service packing
  • Fragile-only packing
  • Boxes and moving supplies
  • Appliance disconnection and reconnection
  • Furniture disassembly and reassembly
  • Custom crates
  • Loading and unloading
  • Crane vans for large items
  • Storage
  • Satellite tracking
  • Auto transport
  • Basic liability coverage
  • Full-valuation coverage
  • Online checklists and moving tips

Certain services come at an additional cost, so we’ve laid out some options for you to mix and match North American’s services based on your moving situation. Each of these options are available independent of one another—we’re simply highlighting which services we think best suit movers who want it all, who want a little help, or who want to do it themselves.

Compare North American's moving services

If you want it allIf you need a little helpIf you're doing it yourself
Cost Range$$$$$$$$$
Full-service packing✔ YesNoNo
Fragile-only packing✔ Yes✔ YesNo
Boxes and moving supplies✔ Yes✔ Yes✔ Yes
Appliance disconnection and reconnection✔ YesNoNo
Furniture disassembly✔ Yes✔ Yes✔ Yes
Custom crates✔ YesNoNo
Loading and unloading✔ Yes✔ Yes✔ Yes
Crane vans for large items✔ YesNoNo
Storage✔ YesNoNo
Satellite tracking✔ Yes✔ Yes✔ Yes
Auto transport✔ YesNoNo
Basic liability coverage✔ Yes✔ Yes✔ Yes
Full-valuation coverage✔ Yes✔ Yes✔ Yes
Online checklists and moving tips✔ Yes✔ Yes✔ Yes
Cost Range
Full-service packing
Fragile-only packing
Boxes and moving supplies
Appliance disconnection and reconnection
Furniture disassembly
Custom crates
Loading and unloading
Crane vans for large items
Satellite tracking
Auto transport
Basic liability coverage
Full-valuation coverage
Online checklists and moving tips
If you want it all If you need a little help If you're doing it yourself
$$$$ $$$ $$
✔ Yes No No
✔ Yes ✔ Yes No
✔ Yes ✔ Yes ✔ Yes
✔ Yes No No
✔ Yes ✔ Yes ✔ Yes
✔ Yes No No
✔ Yes ✔ Yes ✔ Yes
✔ Yes No No
✔ Yes No No
✔ Yes ✔ Yes ✔ Yes
✔ Yes No No
✔ Yes ✔ Yes ✔ Yes
✔ Yes ✔ Yes ✔ Yes
✔ Yes ✔ Yes ✔ Yes
Heads up exclamation

North American Van Lines’ response to COVID-19

North American Van Lines’ response to COVID-19

North American Van Lines is still accepting customers, but it is doing what it can to keep each of its employees and customers safe during the COVID-19 pandemic. This includes following CDC guidelines, monitoring employee health, and using disinfectants to keep its fleet clean. To maintain social distancing, the company is only conducting in-home estimates virtually through video and online methods.

How much does North American Van Lines cost?

Your moving costs will vary depending on the services you opt in for, the size and distance of your move, and other factors like your location and the time of year you’re moving.

If you are planning a small, in-town move that doesn’t need any packing assistance or other third-party services, you can expect to spend a minimum of around $550. Medium-sized households who are moving a moderate distance and would like some light packing assistance should expect to spend a few thousand dollars.

If you’re looking to take advantage of all of North American Van Line’s services and are planning a long-distance move for a much larger home, your costs can reach several thousand dollars.

Keep in mind, these are ballpark figures addressing a few points in the cost spectrum. Most moves will fall somewhere in the middle, but this gives you an idea of what you can expect to spend when moving with North American Van Lines. Scheduling an in-home estimate is the best way to get a reliable figure for your specific needs.

Let’s walk you through your move

Moving into a new home is no easy task. Planning, packing, loading and unloading the truck, and getting settled into your new house can take a lot of time and effort, and some of us either don’t have time to spare or simply don’t want to go through all of the trouble. If this sounds like you, North American Van Lines can take care of each of these steps while also providing other useful services that might make your moving experience a bit less stressful.

Scheduling an appointment with North American

Like most other full-service movers, North American’s process begins with an in-home estimate to help you decide what services you should take advantage of during your move. You can schedule your estimate by either filling out a simple form online or just giving them a call.

It’s important to understand that North American Van Lines partners with local moving companies—referred to as agents—to help you complete your move. Most agents provide a bulk of the services that North American advertises, but others may not be able to take care of specialized moving tasks like auto transport. Response times and quality of customer service may vary from agent to agent too, so be sure to look at local reviews for your assigned agent to understand what to expect.

In my case, the response time from my agent seemed a bit slow. My confirmation email came around noon—almost immediately after I submitted the online information—but I was still waiting to hear from a representative until late afternoon the next day. I decided to go ahead and call the agent directly and was able to schedule an appointment for a few days after that.

If you’re looking for a convenient way to get the ball rolling and are flexible about how soon you’d like an agent to contact you, scheduling online is the way to go. Calling North American’s customer service representatives is a bit less convenient, but you may end up being able to schedule your in-home estimate sooner.

Your in-home estimate

During the estimate, a dedicated relocation specialist will come to your home and take a visual inventory of all your household items. A major part of pricing your estimate depends on the weight of your move,2 so your relocation specialist may ask if you plan on selling any items before the move date or if there’s anything not currently in your home that would need to be included to get a more accurate picture of what to expect.

The in-home estimate is also a great time to pick your relocation specialist’s brain about what moving services might benefit your unique situation. Overall, I spent about 20 minutes with my specialist, and she was incredibly willing to answer any specific pricing questions I had and even helped me talk through what options and moving services would be best for my move.

Packed furniture and boxes

Packing your belongings

North American Van Lines offers a few levels of service when packing your home—providing options to assist everyone from DIY enthusiasts to those who are willing to pay a little extra and prefer a more hands-off approach to packing. Its options include the following:

  • Full-service packing
  • Fragile-only packing
  • Moving boxes and supplies only

Specialty packing services such as appliance disconnection and installation in your new home and custom crate creation for items that won’t fit standard boxes are also available by request.

Full-service packing

Depending on the size of your move and the time you have to prepare before moving day comes around, you may opt to go with North American’s full-service packing option. This is offered at an hourly rate, and my estimate listed a price of $60 per hour for one packer and one van. Depending on the size of your home, the amount you need to pack, and how much time you can personally devote to packing, this may or may not be worth the cost.

When I scheduled my estimate, it was for a fairly small move—a two-bedroom condo with an average amount of furniture. My relocation specialist estimated that packing might take around five hours, costing $300. She also mentioned that if I wanted them to pack my TV, it might be an extra $100. I’m unsure why the addition of the TV garnered a $100 increase, but it may have something to do with the boxes and supplies needed to safely pack and transport it.

For a smaller move like mine, I don’t think the cost for full-service packing is worth it. I could easily sacrifice a few hours after work and on the weekends to pack up all of my belongings and have them ready for moving day. Someone with a much larger home or with a much tighter schedule may benefit from having this taken off their plate, however.

Fragile-only packing

If you have the time to do most of the packing yourself but would like some professional help with packing fragile items like mirrors, china, or other breakables, North American Van Lines can help you out.

United Van Lines Fragile Packing Services

My moving specialist told me that full-service and fragile-only packing are priced at the same rate, so essentially you’re just saving money in the amount of time it takes to pack your belongings. As you can imagine, even if the packers take the time to carefully pack mirrors and other breakables, they’ll still spend far less time than if they need to pack the entire house.

Moving boxes and supplies only

Having North American’s crew pack your home isn’t a small addition to your final estimate by any means, so if you hope to save some money or prefer to pack your own things, North American offers moving boxes and supplies upon request.

According to my moving specialist, each self-packed household move receives up to 30 used boxes (she was quick to mention this was only while supplies lasted). This may vary by agent, so be sure to ask your local agent if you hope to use their boxes.

Other packing services

North American Van Lines often works with third-party vendors to offer services like disconnecting appliances and connecting them at your new home, so prices will vary. Some agents may be able to work with you directly to get this taken care of, however.

North American includes disassembling and reassembling furniture in the cost of your move. It also makes efforts to protect your upholstered furniture by using stretch wrap to avoid any damage during the move.

Moving to your new home

Calculating the cost of moving with North American Van Lines

Once your belongings are all packed and ready to go, it’s time to load the truck! North American Van Lines bases the transportation portion of your estimate on the weight and volume of your belongings, the distance between your old and new homes, and the time it will take to load and unload your truck (charging for a minimum of four hours).3

The estimate for my moving transportation costs came out to be $675. This included an estimated weight of 3,409 lbs (I don’t know if a number that exact can be considered an estimate, but who am I to judge?), two crew members, a van, and an estimated time of five hours to load and unload my items. It broke down to a rate of $135 per hour, so if the actual move took any longer, I’d be able to easily identify how much more it would cost me.

Keep in mind, these numbers are specific to my move—a fairly small home with an average amount of belongings and standard furnishings, and a moving distance of about 10 miles—and may not scale as expected if your move takes longer or your estimated weight is twice as much.

The cubic volume of your belongings also comes into play, so if you have a large styrofoam sculpture you need to move, it’s not the weight that will contribute to your cost, but the amount of space it will take up in the truck. Scheduling your own estimate will give you a more accurate picture of what your costs will be, but these numbers can help give you an idea of North American’s pricing structure.

Taking inventory

Your moving crew doesn’t just load your truck—they take a detailed inventory of your belongings too. The inventory for all of the boxes they packed will list the items in the carton and the condition they were in when they were packed. Everything you packed yourself will be labeled as such and will not necessarily list each box’s contents or their condition on the inventory sheet.4 This helps both you and North American’s crew ensure everything made it to your new home as expected and serves as a good reference if you need to make any damage claims.

Making extra stops

Once your truck hits the road, North American offers the option to make stops if you need to pick up items at another location before arriving at your final destination. This costs an additional $50 per stop, and any extra time spent at those spots is added to your total move estimate. Travel time itself isn’t charged at this hourly rate, however. North American Van Lines calculates these costs based on your distance traveled.

 Tracking your shipment

North American Van Lines also allows you to track your shipment online so you can always know where your belongings are along their journey.5 This especially comes in handy for those who are moving out of state or internationally.

North American Storage Options

Protecting your belongings

What type of moving coverage does North American offer?

Even if your moving crew is incredibly careful, it doesn’t mean something won’t get lost or damaged along the way. North American Van Lines offers a basic liability coverage at no additional cost, or you can choose full maximum value protection to protect your belongings.

Basic liability coverage is certainly the most economical since it won’t increase the cost of your move, but it also offers minimal protection and may not be right for you if you’re moving higher-value items. It pays $0.60 per pound per item for anything that was lost or damaged while moving.6 This means if you have a piece of furniture weighing 100 pounds, you’ll receive only $60 if something happens to it during the move—regardless of the actual value.

Full maximum value protection is the more comprehensive of the two options. North American Van Lines offers this coverage for an $8 premium for every $1000 in value covered, with a minimum required value of $5 per pound based on the estimated shipping weight of your items. You can set your level of coverage at a higher amount if you’d like, it just has to meet that $5 per pound minimum.

For example, if you have a 10,000-pound move, North American Van Lines requires at least $50,000 in value covered, but you can increase that coverage if you wish—it would just be an additional $8 premium per $1000 in value you would like covered. Since this level of coverage is based on the total value of your belongings and not restricted by a per-item coverage amount, any damage that occurs to your 100-pound piece of furniture under this plan would be completely covered (up to the $50,000 in covered value you purchased in this example).

In my case, my minimum full coverage protection would be $20,000 based on $5 per pound for 4,000 pounds (North American rounded up from my 3,400 pound estimated shipping weight). This would run me an additional $160 on top of the original cost of my moving estimate based on $8 per $1000 covered.

All in all, I consider the comprehensive coverage to be a fairly good deal and would recommend it for most moves. The basic liability coverage is a nice benefit since it’s free, but it won’t cover much in the case of a damaged appliance or piece of furniture. Signing up for full maximum value protection is a relatively small price to pay for avoiding some big potential headaches.

In addition to covering your items for loss and damage, my relocation specialist told me North American also offers 100% property damage coverage for your home. She also assured me that the movers take care not to ding any walls, but in the case that something does happen, they’ll quickly return and repair any damage done to the home during the moving process. Your local agent will have more information about how they handle these situations, so be sure to clarify their policies during your in-home estimate.


Finding storage is often a necessary part of the moving process, and North American Van Lines offers climate-controlled warehouses for both short- and long-term storage needs. We asked for an estimate for a single dresser to get an idea of what it might cost to store a large piece of furniture, and it came out to be $8.40 for 30 days with an additional one-time fee of $10.50 for warehouse handling.

If you need more storage time beyond 30 days, that monthly fee would remain the same. Storage is calculated by weight—much like the rest of your move—so pricing all depends on the total weight and the length of time you want your items stored.

Do we recommend North American Van Lines?

North American Van Lines is an excellent choice for those planning a long-distance or international move, or for those who need a moving company with North American’s range of service options. If you are moving a smaller household or your budget is tight, North American has some excellent resources for you to use, but I wouldn’t recommend spending the money on add-ons like full-service packing unless you really don’t have the time do it yourself.

In the end, your moving experience will depend largely on your local North American Van Lines agent, so be sure to do your research and reach out to them to see how well they can accommodate you.

Have you used North American Van Lines for your move before? Be sure to leave a review or let us and our readers know about your experience in the comments below!


  1. North American Van Lines, “Affordable Moving Company│North American Van Lines
  2. North American Van Lines, “Moving FAQs: Understanding the Moving Process
  3. North American Van Lines, “Moving FAQs: Understanding the Moving Process
  4. North American Van Lines, “Moving FAQs: Understanding the Moving Process
  5. North American Van Lines, “Shipment Tracking
  6. North American Van Lines, “Moving FAQs: Understanding the Moving Process

About Colin Holmes

Colin Holmes
Colin Holmes is no stranger to moving: he’s done so five times in the last five years, and he’s used his expertise to help over 185,000 readers plan their moves in the last year alone. As a former journalist and documentary interviewer, Colin brings a wealth of research experience to Move.org.
  • Amanda Struse

    My personal experience – DON’T HIRE NORTH AMERICAN VAN LINES. They are twice expensive as any other mover, but they promised it would be worth it to get better customer service. Take your chances with the cheaper guys – the customer service can’t be worse. I am a single mom, working full time, and moved with two elderly dogs. North American screwed up my delivery schedule and we were left with no place to go (because of the two large dogs and the fact I needed to work – you can’t leave dogs or a young child in a hotel room while you go to work) for two weeks. They didn’t even come close to covering my expenses during that time. They also won’t reimburse me for the items that were broken. I dropped over NINE THOUSAND DOLLARS and the customer service was horrendous.

    • Purity Pony

      So horrible!

  • Jodi Bonkoski

    Do not use North American/Allied van lines. I said I could do pick-up anytime, they charged me $1000 to store in a warehouse since I couldn’t accommodate driver’s schedule – which they never told me. After pick-up on the 8th, my delivery window was the 14th – 21st. The truck broke down and won’t be delivered until the 28th. No reimbursement or compensation because truck repairs are an “Act of God”. It’s on the bill of lading and in the fine print, therefore I should’ve known better. Absolutely ridiculous that moving companies can hold you at the mercy against common sense because it’s in the fine print. Move was from Seattle to Milwaukee.

    $4000 for 3200 pounds. Was on hold with claims department for 25 minutes before hanging up. Called back to get the “Act of God” run around. Not sure what would be their responsibility – they make sure fine print takes care of any accountability

  • Linda Jo Arnold

    Don’t use this company! We signed a contract for a little bit over 4000. This included a full pack. We made a deposit and then it got screwy. Turns out we still owe them over 5000 to get our stuff. We even made 3 deposits. One for 1200 and 2 for 1880. Now if we don’t pay we won’t get our home. They bled us dry and can’t pay anything else. They have centuries of family photos, decades of personal paperwork, years of finally getting the stuff we want. And now we are going to lose it to some thief who robs you of your stuff and money.

  • emma

    DO NOT USE THIS COMPANY!!!!!! Terrible, terrible service! PRICELOCK package is a scam at best!!!.

    We hired Lile to move our family from Vancouver,WA to Georgia. We paid a very high price tag ($27,000) and the service was the worst you can imagine!!. We started by not having a truck available on the days that we had spoken off when we got our quote from Renee. The packing time went from 2 days that Renee calculated to FIVE!! because they used a different crew each day of inexperience people that didn’t know what they were doing, and didn’t care to stick to a time schedule… and with a weekend in between!!. Loading took 3 DAYS instead of 1 like they said having to sleep on the couch the second night and at a friends house the last night because they had packed my bed and couch before they realized they had run out of space in the truck and we had to wait for yet another day for a different truck and making me almost miss my flight to Georgia. My stuff arrived to destination 5 days later which would’ve been great if they would’ve bother to coordinate with the crew in Atlanta, but they didn’t have a crew available so we had to spend a whole week in hotels (not just me this time but with my husband and three children that had driven here) while my stuff sat in a warehouse. When they unloaded things started to come out damaged, broken, with no stickers so it was impossible to know at the end of a very long day if items the items in the inventory missing were really missing or not tagged and especially when we realized that they had removed items out of the truck when they realized that not everything was going to fit in the one truck but never changed their inventory!!

    But the WORST was when they told us they didn’t have the weight ticket that shows how much the truck weighted once loaded with our stuff. We contracted the package called PRICELOCK which meant that they charge you for certain amount of pounds that they estimate as they walk around your home telling you not to worry if they go over on their estimate because if it ends up weighting less they will refund you the difference BUT if it goes over you don’t have to pay any more money. Well….after a couple of weeks of waiting to see the weight ticket to settle the refund…they informed us that THEY NEVER WEIGHTED THE TRUCK I mean they drove across the USA but not once weighted the truck??… so they have to reconstruct the weight (based on a screwed up inventory remember?) and they would let us know. After several weeks I got an email stating that NorthAmerican corporate office had come up with a magic number right around my estimated weight and when I asked to see how they had come up with that number they very rudely declined and told me they didn’t have to. All I could do was to take their word that that is how much my load weighted no questions asked!!! I tried to call anyone that I could think of, leaving messages and getting NO ANSWERS from Lile or NorthAmerican. After paying more than $27,000 I feel almost scammed, as I payed a lot of money for terrible service, unprofessional and uncaring service and for a fee that they have failed to prove was due to them. Learn from my mistake!


  • Ann Shackley

    Don’t use North American! They diverted my driver to pick up another load, knowing full well that it would cause my delivery to be 2 days late. Now they’re jerking me around, and refusing to reimburse me for the extra expenses I incurred because of the delay. Their customer service ends the moment they receive your payment. Do yourself a favor and use someone else!

  • Susan Byerly

    Terrible experience with North
    American Van Lines and Oakley Relocation. Moved from La Quinta to
    Tucson Arizona – driver’s truck broke down (was told by a woman at
    corporate that he had a pattern of truck breaking down) took 8 days
    beyond the time frame they gave us. The company was rude and would not
    even compensate us a dime for hotel expenses, mileage, etc. after
    waiting for 8 days beyond the scheduled promised delivery date. Said
    that the contract allows for broken down trucks. A more professional
    and courteous response would have been – we are sorry this happened to
    you and you spent money in a hotel and drove 880 miles to meet the truck
    that never showed up – let’s see if we can at least compensate you for
    hotel expenses and mileage expenses. Trevor Smith, the broker at North
    American was very unresponsive and did not even return phone calls. The
    driver, Terry from Oakley Relocation just contacted us one month later
    to tell us he found our box spring and mattress in the back of his
    truck. Wow! One month later and we are just finding that out. All our
    items went into storage that’s why we never missed it originally.
    Finally got the items out of storage and many many items were broken
    and tons of boxes were dented and broken. Would never ever recommend
    this moving company to anyone again. Beware………….

  • catherinednardi

    The above review by Colin Holmes is fairly positive, but the majority of comments below are very negative. Can anyone shed some light on why there is such a difference of opinion?