2020 1-800-PACK-RAT Review

Bottom line: 1-800-PACK-RAT provides local and long-distance container moves, short- and long-term storage, and a slew of other moving services. It pairs these services with a heaping helping of discounts and some of the best prices in the industry for moving midsize homes.

Overall rating

4.0 / 5

Heads up exclamation

HOW 1-800-PACK-RAT IS RESPONDING TO COVID-19

HOW 1-800-PACK-RAT IS RESPONDING TO COVID-19

1-800-PACK-RAT is still open for business and provides a contact-free moving solution. In addition to supplying all locations with gloves and sanitizer, the company also guarantees 48-hour delivery of containers to restoration and remediation partners.

1-800-PACK-RAT is a moving and storage container company, so when you move with 1-800-PACK-RAT, you do all the packing and the company does all the driving.

Here’s how it works: you rent a storage container (or several) that the company brings to your home. After you fill the container with all your furniture and household goods, the company picks it up and either stores it at a facility or ships it to your new home.

Container moves are far cheaper than full-service moves, but they’re much more convenient than going full DIY. That’s why containers are the best way to move if you’re on a thin budget but you don’t want the hassle of doing everything yourself.

And 1-800-PACK-RAT is one of the best moving and storage container companies around. Keep reading to learn all about 1-800-PACK-RAT’s services, unique features, and prices.

Pros

  • Frequent discounts
  • Multiple moving container sizes
  • Top-notch storage facilities
  • 30 days of storage included in moving estimates

Cons

  • Higher prices for some moves
  • Phone call required to get a long-distance estimate

See where 1-800-PACK-RAT ranks on our list of the Best Moving and Storage Container Companies.

How much does 1-800-PACK-RAT cost?

We requested dozens of quotes from 1-800-PACK-RAT, and we found that for small (1–2 bedroom) homes and large (5+ bedroom) homes, 1-800-PACK-RAT could cost hundreds of dollars more than the industry average, depending on the move distance.

For midsize (3–4 bedroom) homes, though, 1-800-PACK-RAT really stood out as a solid budget option. Almost all of the company’s estimates for homes of this size were between $50 and $500 cheaper than the industry average, again based on the length of the move.

1-800-PACK-RAT’s average prices

Distance1-bedroom move3-bedroom move5-bedroom move
1-800-PACK-RAT’s average estimate$2,872$2,872$4,524
Industry average$2,004$3,218$4,501
Distance
1-800-PACK-RAT’s average estimate
Industry average
1-bedroom move 3-bedroom move 5-bedroom move
$2,872 $2,872 $4,524
$2,004 $3,218 $4,501

Data as of 5/4/2020. Data current as of 5/4/20. Offers and availability may vary by location and are subject to change. Average cost calculated by comparing moving costs for four home sizes across six distances.

You probably noticed that 1-800-PACK-RAT’s prices for the 1-bedroom and the 3-bedroom moves are the exact same. This is because 1-800-PACK-RAT recommended 16-foot containers for every move we requested quotes for. This was a surprise since the company has smaller containers that should work for 1-bedroom homes.

We don’t know for sure why 1-800-PACK-RAT always recommended the 16-foot container. It could have something to do with availability in the areas we requested quotes for. It’s also possible that the company always gives estimates for this container size so customers have all the room they might need.

Whatever the reason, it resulted in higher prices for smaller homes but budget-friendly rates for midsize homes. For large homes, the prices jump higher because you’ll probably need two 16-foot containers to fit all your household goods.

Though 1-800-PACK-RAT’s prices are often higher than the competition, you get what you pay for in safety and security. The company’s containers are much more sturdy and secure than those of its competitors (more on that below).

1-800-PACK-RAT’s discounts

We’ve got good news for anyone deterred by 1-800-PACK-RAT’s high prices: the company frequently offers discounts that can significantly lower your rate.

The prices we’ve listed above don’t include discounts, but almost every customer service rep we spoke to offered us a discount that cut our price by a couple hundred bucks. These discounts included things like lower transportation costs and free first-month rentals. The company’s website also lists discounts when you go to book.

The discounts we received weren’t very consistent or predictable from one call to another, so we can’t guarantee 1-800-PACK-RAT will offer you one. Like we said, though, it almost always offered us one when we posed as customers.

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1-800-PACK-RAT’s deals during COVID-19

1-800-PACK-RAT’s deals during COVID-19

1-800-PACK-RAT is offering special deals for college students (30 days of free storage with the promo code “COLLEGE”) and hospitals (two free storage containers each). For a limited time, it will also give local customers who use the promo code “BOOK50” $50 off when they book online.

Getting a 1-800-PACK-RAT estimate

If you’re moving locally (under 100 miles), getting an estimate from 1-800-PACK-RAT is easy. All you have to do is fill out an online form that asks you for the following information:

  • Your current zip code
  • Your destination zip code
  • When you plan to move
  • Your contact info

After you complete the form, 1-800-PACK-RAT will instantly generate a quote for your move.

If you’re moving long-distance (100 miles or more), the process is a little more tricky. You’ll still fill out the form, but then you’ll need to hop on a call with 1-800-PACK-RAT to finalize your details and get your quote.

Get money

1-800-PACK-RAT will price-match PODS’ prices

1-800-PACK-RAT will price-match PODS’ prices

If you get a lower price on a written PODS estimate, 1-800-PACK-RAT will lower its own price to match or beat PODS’ rate. To get the best possible price for your move, you should always get estimates from both companies. Luckily, they both provide free moving estimates.

Ready to get your 1-800-PACK-RAT quote?
Moving prices fluctuate daily and depend on a lot of factors, so your price will be unique to your situation. To know how much your move will cost, you’ll need to get your own quote.

Get a Quote

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Free storage included in your quote

Free storage included in your quote

Like other moving and storage container companies, 1-800-PACK-RAT includes 30 days of free storage in your moving quote. While you might not need this service, it’s a lifesaver if your move-out date doesn’t align with your move-in date or you need a little extra driving time to get to your new home.

1-800-PACK-RAT at a glance

Company information
MC #648624
US DOT #1534531
BrokerYes
CarrierYes
InsuredYes
Consumer complaints (2019)2
AMSA ProMover certificationNo
Better Business Bureau ratingA-
MC #
US DOT #
Broker
Carrier
Insured
Consumer complaints (2019)
AMSA ProMover certification
Better Business Bureau rating
Company information
648624
1534531
Yes
Yes
Yes
2
No
A-

Data as of 5/12/2020.

1-800-PACK-RAT services

  • Local and long-distance moves
  • Military moves
  • Warehouse and on-site (at your home) storage
  • Loading and unloading assistance
  • Auto transport
  • Office storage and relocation
  • Moving supplies

1-800-PACK-RAT’s moving container sizes

1-800-PACK-RAT containers8 foot12 foot16 foot
Dimensions7.2 ft. x 7.8 ft. x 8.5 ft.7.75 ft. x 7.5 ft. x 12 ft.7.75 ft. x 7.5 ft. x 16 ft.
Capacity (rooms of furniture)1–22–33–4
Weight limit (lbs.)4,0006,0006,000
Interior space (cu. ft.)404620830
1-800-PACK-RAT containers
Dimensions
Capacity (rooms of furniture)
Weight limit (lbs.)
Interior space (cu. ft.)
8 foot 12 foot 16 foot
7.2 ft. x 7.8 ft. x 8.5 ft. 7.75 ft. x 7.5 ft. x 12 ft. 7.75 ft. x 7.5 ft. x 16 ft.
1–2 2–3 3–4
4,000 6,000 6,000
404 620 830

1-800-PACK-RAT has three different moving container sizes. This selection provides a key benefit companies like U-Pack and U-Haul—which only offer one container size each—can’t match. It allows you to pick a container that has just enough space for your stuff. That way you’ll never need to pay extra for unused space.

That’s the theory, anyway.

In our experience, though, 1-800-PACK-RAT always recommends going with the 16-foot container, even if you’re moving out of a home that should work with one of its smaller containers.

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1-800-PACK-RAT’s availability

1-800-PACK-RAT’s availability

1-800-PACK-RAT is available in most states. You can check the company’s availability here, but be warned that it doesn’t service every zip code in the listed cities and states. You’ll have to request a quote to know for sure if 1-800-PACK-RAT provides service in your area.

Why we recommend 1-800-PACK-RAT

Now that we’ve covered 1-800-PACK-RAT’s pricing and services, let’s dive into the things that set the company apart.

It has some of the sturdiest containers in the industry

Unlike most of its competitors, 1-800-PACK-RAT makes the walls, doors, and frames of its containers from steel.

While some other companies make containers with steel frames, very few feature this all-steel construction. Instead, they use materials like plastic or polymer for their doors and walls. In fact, some companies like SMARTBOX and U-Haul actually have wooden containers that come with flimsy “weather-resistant” covers.

This makes 1-800-PACK-RAT’s containers more sturdy and weatherproof than almost any other container on the market.

1-800-PACK-RAT’s containers also feature barn-style doors that swing outward when they open. This makes them more accessible and roomy than PODS with roll-up doors that slide up and into the container when they open.

Lastly, 1-800-PACK-RAT uses a hydraulic no-tilt system to load and unload its containers onto its trucks. This keeps your items from shifting haphazardly inside your container when it’s lifted or lowered. While many other companies load and unload using various no-tilt methods, this hydraulic method is one of the best ways to eliminate harmful tilting.

Want to ensure your stuff is safe?

In 1-800-PACK-RAT’s containers, your household goods are about as safe as they can be in a moving and storage container. Sturdy construction and no-tilt loading techniques aren’t always enough, though. That’s why 1-800-PACK-RAT offers comprehensive coverage plans.

The company includes $10,000 in coverage for long-distance moves and a damage waiver for the container at no additional charge.

This type of coverage is fairly standard across the industry, and it covers the repair or replacement cost of any items that are damaged because of something 1-800-PACK-RAT did wrong. It will not cover damage caused by normal shifting and bumping in transit, however, so pack your items well.

For local moves, you have to pay for coverage. You can purchase just the container damage waiver for $9.99, or you can purchase a contents protection plan. These plans cover between $5,000 and $75,000, and they cost between $34.95 and $149.95. They also include the damage waiver.

These coverage plans are also available for long-distance moves if you want to cover your belongings for more than the included $10,000.

It has a comprehensive menu of moving services

1-800-PACK-RAT can handle just about every part of your move from beginning to end. While the company mostly focuses on container moving and storage, it offers a full range of additional services including auto transportation and packing assistance.

Some of these additional services are handled by 1-800-PACK-RAT’s partners, not by the company itself. Essentially, 1-800-PACK-RAT operates as a broker for these services.

There’s nothing wrong with this. Plenty of our favorite moving companies are brokers. It just means that the crew that ships your car or packs your moving container won’t work directly for 1-800-PACK-RAT. They will probably also have different logos on their shirts and trucks.

It handles local moves

Unlike some moving container companies—such as U-Pack—that only accept long-distance and cross-country moves, 1-800-PACK-RAT services local moves (under 100 miles) in addition to long-distance jobs.

1-800-PACK-RAT isn’t unique in this, but it provides service in some states where other moving container companies might not operate.

If you want the budget-friendly convenience of a moving container for your local move, then 1-800-PACK-RAT is one of your very best options almost anywhere in the country.

Our recommendation

While its prices can run high for small and large homes, 1-800-PACK-RAT is the best budget option for homes with around three rooms. Even with some higher prices, the company’s discounts, additional services, secure containers, and availability for local moves make it one of the best moving and storage container companies in the industry.

Time to get moving!
Now that you know all there is to know about 1-800-PACK-RAT, the next step is to get your free moving quote.

Get a Quote

Other moving container picks

If you want to see how 1-800-PACK-RAT compares to some of our other favorite moving and storage container companies, check out these reviews:

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.
  • Cari Bower

    1-800-Pack-Rat is AWFUL!!! I ordered two containers from them and I based everything on the date that I needed those containers to be delivered half-way across the US. Upon realizing I needed a third container (too much stuff), I asked the Pack Rat rep MULTIPLE times if by ordering a third container would it slow up the delivery date of the first 2 containers. He swore up one side and down the other that it would not delay the first two containers and those first two would be delivered on schedule for June 15. turns out that was not the case and they HELD the first two containers for the third!! Mind you, I received NO discount for shipping three containers as opposed to just one or two containers. So now me and my family are sleeping on the hard floor without a pillow or a plate to eat off of. My stuff will not now get to me until June 21 for an unload date of June 22,,and you know what they offered me? $50 a day, that dloesn’t even cover the cost of a hotel in DC especially with 3 cats and 3 dogs. This company sucks, they have one mission, to move your stuff and they will fail and will not care. I had one week of leave to unpack and get settled before reporting to work and they have totally screwed me in that regard. I wish I had gone with ANY other company other than them. This company is as shit show, I would have been better off if I had driven my own household goods across country, In addition to their complete failure to deliver on time, the containers were full of holes and tears in the aluminum/steel so that if there was a single rain storm on the route, your stuff will get damaged. Go with anyone else, and I literally mean anyone else – prison convicts, your step—parents, the homeless guy down the street, anyone else! I’m drinking a bourbon to help adjust to the fact that I’ll be sleeping on the floor yet again with only a dog bed as a pillow…and I stink..FML and F 1-800-PatRack

    • Bill McClure

      Best review ever!

  • Annon E Mouse

    1-800-PackRat IS NOT CHEAP. You won’t save the money you think you will.

    Read the fine print. After they have your stuff in storage, they can raise their rate anytime they like. They raised mine twice in less than 5 months!!

    After they had my credit card number, they treated me like dirt. They wouldn’t pick up my container for a whole week, so it sat in the blazing sun baking my stuff inside. Then they raised their rates without even notifying me. (I found out by checking my credit card statement.)

    Never trust a rat!!! Take your business elsewhere. If you don’t believe me, check reviews about them and their competitors. I thought I would save $10-20/mo, but that didn’t happen. If you sign up for insurance, they will charge it even while your container sits in their warehouse. I insured just their container in case someone crashed into it, but they charged me every month, even though it was sitting in their warehouse where their own insurance covers it. Once I had signed up for insurance, I wasn’t allowed to drop it.

    I’ll say it again, NEVER TRUST A RAT!

  • pkt

    We cannot recommend 1800 PACK RAT after witnessing their complete disorganization and terrible customer service. Do not trust them with your belongings.

    48 hours ago, our Pack Rat container was scheduled to be delivered to our new home. At 8am of the day of delivery, the delivery driver called me and told me his ETA was 1pm. Great. At noon, I get a call from someone else at PR who says “actually, we don’t know where your container is, and we don’t know when we will be able to deliver it.” WHAT?? They told me hopefully someone would call me the next day with more information. I’ve called them back a few times since and no one can give me any information. We are beyond anxious, wondering if all our belongings (and some family heirlooms) are truly lost.

    The original delivery of the container was 2 weeks ago, which we postponed at 11am the day of when we found the house wasn’t ready. At the time, I was grateful that PR was so easy going about my changing the date. But of course, this means they had even more time to tell us that they LOST OUR POD and not leave us hanging with no information.

    We were already displeased with them before this. I got a quote of $4200 for moving from CT to CA. I was assured this was an all inclusive quote. When the bill came, it was $4700! They said this was because the price of diesel had gone up, but that’s a poor excuse because you can look up the price from trustworthy sources, and it had not changed very much in the few weeks since we got the quote. When we protested, they removed the charge. I do not appreciate that they tried to take advantage of us and squeeze an extra few hundred dollars out of us.

    It is SO unacceptable to treat people like this!!

  • Jay Clavell

    very bad service.. driver was very unprofessional and custer service was even wrost. at the end of the day i canceled the order and went with pods.