U-Haul’s U-Box Moving Container Review

Bottom line:U-Haul’s U-Box is cheap and easy to find, but you pay for it with poor customer service and shoddy container construction.
Kurt Manwaring
Researcher & Writer
Read More
Published on April 30, 2021
4 min read

The U-Haul U-Box makes our list of the best moving container companies because of its low prices and wide availability—but it’s also last on the list because of some notable drawbacks. U-Haul’s initial quotes aren’t accurate, the container material (plywood) is less sturdy than some other companies (steel), and the customer service isn’t very good.

Pro Heading
Pro Bullet Low prices
Pro Bullet Wide availability
Pro Bullet Online quotes
Con Heading
Con Bullet Inaccurate quotes
Con Bullet Poor customer service
Con Bullet Low-quality construction
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How much does U-Box cost?

U-Box costs approximately $2,840 for the average move. Costs range from around $1,080 for a small, local move to about $5,630 for a large, long-distance move. Its overall prices are about 5% lower than the industry average.

U-Box moving container pricing

100 miles
450 miles
1,750 miles
2,050 miles

1-room apartment





2-room home





3-room home





5-room home





Data as of 8/10/2020. Offers and availability may vary and are subject to change. Average cost calculated by comparing moving costs for four home sizes across four distances.

Move.org collected 154 quotes to see how U-Box prices compare to other moving container companies. We asked U-Box to give us prices for four home sizes across six distances. We found that U-Box is about 5% cheaper than the average container company—but that it also has the lowest customer reviews of any moving container company (U-Haul scores a full star lower on customer reviews than industry leaders like PODS and U-Pack).

U-Box cost factors

Several factors affect your U-Box cost:

  • Distance. Long distances generally cost more than shorter trips.
  • Number of containers. U-Box charges per container.
  • Time. You pay a monthly storage fee.

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U-Box coverage options

You can purchase insurance coverage for your U-Box moving container and its contents. U-Box’s Safestor® insurance costs vary by location and by the amount of coverage you choose.

Note: U-Box provides coverage only if you keep the container at one of its warehouses (it doesn't offer protection for at-home storage).

U-Box Safestor® coverage pricing

Declared value
Monthly cost









Data as of 10/20/2020. Pricing may vary by location and are subject to change. Individuals should review their rental contract—including addendums—for a complete description of the policy’s terms, conditions, and exclusions.

U-Box features and services

U-Box moving container services

U-Box moving containers come in one standard size. While the U-Box moving container is smaller than those offered by most other companies, you can order as many as you need.

U-Haul U-Box size

U-Box dimensions
Weight limit

7 ft. 11 in. x 4 ft. 8 in. x 6 ft. 11 in.

2,000 lbs.

1.5 rooms

Local and long- distance

Data as of 9/9/2020. All measurements are approximate.

How many U-Boxes do I need?

U-Box has an online calculator that recommends how many U-Boxes to get for your move. Move.org also has a guide to moving container sizes.

U-Box storage services

You can typically store U-Boxes at your home. If there isn’t enough space or local rules prohibit it, you can use one of U-Haul’s storage facilities for no extra fee (U-Haul charges the same no matter where you store your U-Box moving container). U-Haul requires 24 hours notice to access your container at its storage location.

Local and long-distance services

U-Haul is one of the most well-known moving companies for a good reason: it’s everywhere. The company boasts more than 20,000 US locations, making it easy to find a U-Box in your area.

Things to know about U-Box

U-Box has low prices

One of the most attractive features of renting a U-Box is its cost. U-Haul U-Box’s average price of $2,840 is about 5% cheaper than most other moving container companies.

One reason for the low rates is that U-Box uses low-quality materials for its moving containers. While companies like PODS and 1-800-PACK-RAT make their containers out of steel, U-Haul uses plywood.

What’s the best moving company?

Not every moving company is created equal. That’s why Move.org has put together a list of the best moving companies for full-service moves, rental trucks, moving containers—and even car shipping.

It’s easy to find a U-Box location

U-Haul says it has 21,000 locations, so there’s a good chance you can find a U-Box in your area. Some moving companies aren’t even available in a majority of states, so accessibility is one of U-Haul’s strengths.

U-Box has online quotes

U-Haul is one of the only moving container companies that have instant online quotes. Most companies require you to email or call—and wait times are higher if you’re moving during COVID-19. U-Haul makes it easy to get an online quote in just a few minutes.

U-Box quotes aren’t very accurate

U-Haul is notorious for inaccurate quotes (its truck rental costs are often 60% higher than initial estimates). The U-Box price difference isn’t as bad, but it still sets you back an extra 15%—or about $400 extra for the average move. The main culprit is a $99 per container delivery fee that isn’t part of your quote.

Get some moving help

U-Haul Moving Help is an online marketplace where you can find people to help you move. The average hourly rate of $44 for loading and unloading is the lowest we’ve seen.

U-Haul U-Box FAQ

What are the U-Box dimensions?

The U-Box dimensions are approximately 7 ft. 11 in. x 4 ft. 8 in. x 6 ft. 11 in. The average U-Box can hold about 1.5 rooms worth of stuff.

What is the U-Haul U-Box?

The U-Haul U-Box is a portable storage container made out of pest-resistant plywood and a weather-resistant cover. You load your belongings into it, and U-Haul transports it to your new home. If needed, you can also store the U-Box storage container at a U-Haul location.

Can you use a U-Box as a portable storage unit?

Yes, you can use a U-Box as a portable storage unit. The U-Haul portable storage containers are made out of plywood and can be stored at your home or at a U-Haul location.

What does Move.org say in its U-Box review?

The Move.org U-Box review says that the U-Box is cheap and easy to find, but that the company’s customer service and container quality is lower than what you see from industry leaders like PODS, U-Pack, and 1-800-PACK-RAT.

Can I get a moving box from U-Haul?

Yes, you can get a moving box from U-Haul. The company sells a variety of moving supplies, such as moving boxes, furniture pads, and plastic wrap.

What is a moving pod?

A moving pod is a moving container sold by PODS (which stands for Portable On Demand Storage). Many portable storage companies use the PODS name in lowercase (pods) to refer to their moving containers.

Our recommendation

U-Haul is worth considering if you’re on a shoestring budget and need a widely available company. But it comes with a few red flags. While the company’s prices are about 5% lower than the average, U-Haul has poor customer service, uses plywood containers (instead of metal), and doesn’t include a $99 per container delivery fee in your initial estimate.

If you’re looking for better service or quality, consider one of the companies on our Best Moving Container Companies list.

Other moving container picks

Looking for a company with better customer service and container quality? Check out some of other other moving container reviews:

Our report on a U-Box customer's experience

Kurt Manwaring
Written by
Kurt Manwaring
Kurt Manwaring brings nearly a decade’s worth of research experience as a business consultant to the Move.org team. He specializes in taking complicated issues (like moving) and presenting them in a way that everyone can understand. His writing has been featured in hundreds of publications, including USA Today, Martha Stewart Living, Country Living, Good Housekeeping, Heavy, Slate, and Yahoo! Lifestyle. He brings a BS in sociology and an MPA (masters of public administration) to the Move team. He would love to hear about your moving experiences and questions at kurt@move.org.