2019 U-Haul Truck Rental Review

Bottom line: U-Haul is an affordable option for local moves—but the $19.95 rate you see advertised on its trucks rarely matches the final price.

Overall rating

4.5 / 5

We all know about U-Haul. We’ve seen its white and orange trucks in passing and heard its name a time or two. There’s a reason it’s one of the best-known rental truck companies in America—it’s everywhere.

Along with nationwide availability, U-Haul offers one of the largest truck and trailer rental selections on the market. Plus, it’s an affordable option if professional movers and moving containers are out of your budget.

Pros

  • Lots of locations
  • Budget-friendly base rates
  • Roadside assistance included on every move
  • User-friendly website

Cons

  • Reservations not guaranteed
  • Additional fees not spelled out
  • Unhelpful customer service

But make sure you do your research before signing a check. U-Haul’s base prices are relatively low, but there are lots of fees that could crop up after you book.

We recommend this general formula to help you get a better idea of how much your moving truck will really cost you:

Rental truck fee + mileage fee (local moves only) + damage protection + fuel costs + environmental fee + taxes = your total U-Haul price

Our approach
8 customers interviewed
150 customer reviews read
11 cups of coffee consumed

How much does a U-Haul truck rental cost?

U-Haul’s truck rental rates are as well-advertised as Subway’s $5 foot-longs. But just as your sandwich actually costs closer to $6.50, your final bill with U-Haul will almost always be more than the advertised price.

For instance, a 10-foot truck starts at $19.95 per day, but for an interstate move from San Diego, CA to Eugene, OR (a distance of almost 1,000 miles), U-Haul quoted us $1,121—and that’s because those advertised low rates are for local moves only. 

Plus, U-Haul is on the shady side when it comes to spelling out its prices—and customers routinely slam U-Haul for tacking on hidden fees.

We’ve outlined the cost of each truck size for this move below.

Cost of renting a U-Haul truck

Truck size10'15'20'26'
Move distance976 miles976 miles976 miles976 miles
Included mileage1,151 miles included1,151 miles included1,151 miles included1,151 miles included
Base price/rental fee$1,121.00$1,180.00$1,475.00$1,770.00
Estimated fuel costs*$300.93$361.12$361.12$361.12
Damage protection$90.00$90.00$90.00$90.00
Environmental fee$5.00$5.00$5.00$5.00
Estimated total price$1,516.93$1,636.12$1,931.12$2,226.12
Dimensions9’11” x 6’4” x 6’2”15' x 7'8" x 7'2"19'6" x 7'8" x 7'2"26'5" x 7'8" x 8'3"
CapacityStudio to 1-bedroom apartment1-bedroom home or 2-bedroom apartment2-bedroom home or 3-bedroom apartment3- to 4-bedroom home
Truck size
Move distance
Estimated total price
Dimensions
Capacity
10' 15' 20' 26'
976 miles 976 miles 976 miles 976 miles
1,151 miles included 1,151 miles included 1,151 miles included 1,151 miles included
$1,121.00 $1,180.00 $1,475.00 $1,770.00
$300.93 $361.12 $361.12 $361.12
$90.00 $90.00 $90.00 $90.00
$5.00 $5.00 $5.00 $5.00
$1,516.93 $1,636.12 $1,931.12 $2,226.12
9’11” x 6’4” x 6’2” 15' x 7'8" x 7'2" 19'6" x 7'8" x 7'2" 26'5" x 7'8" x 8'3"
Studio to 1-bedroom apartment 1-bedroom home or 2-bedroom apartment 2-bedroom home or 3-bedroom apartment 3- to 4-bedroom home

*Based on an estimated gas price of $3.70 per gallon and an estimated gas mileage of 12 mpg for 10′ trucks and 10 mpg for 15′, 20′, and 26′ trucks.

Of course, there are differences between what’s included and what’s extra in local moves versus one-way, long-distance moves. And no matter your move type, additional supplies like a tow dolly can also unexpectedly raise your cost.

Case in point: you’ll find moving blankets and a tow dolly in your truck sealed with zip ties. If you break the seal, you’ll see a rental fee reflected on your final bill.

Think of it like a hotel room with a stocked mini-fridge—if you crack open a Coke now, you’ll pay for it later.

What you need to know about your U-Haul quote

  • It reflects only the base rate of your rental.
  • It doesn’t include an environmental fee ($1–$5).
  • It doesn’t include taxes (which can be as high as $50).
  • It doesn’t account for mileage or gas on some rentals.

Plus, those $25.95-per-day advertisements are for local moves only. You’ll pay a lot more than that for one-way moves.

The trick with U-Haul is to comb through the fine print on your quote and ask questions about every added cost. Nine times out of ten you’ll pay more than the advertised base rate, but despite their customer service rep, it’s helpful to speak with a customer service rep directly—U-Haul’s prices are negotiable.

If you’re unhappy with your price, lean into your haggling skills and bargain away, my friend.

Get money

PAYING WITH CASH?

PAYING WITH CASH?

If you’re paying in stacks of Benjamins (or Washingtons), you’ll need to put down a $100 security deposit for your rental truck and/or $75 on any trailer or towing equipment at the time of pick-up. (You’ll get that security deposit back when you return everything to U-Haul.)

Here’s what U-Haul factors into the cost of your local move:

  • U-Haul rental base rate up to 5 days
  • Mileage (rate per mile)
  • Move date
  • Fuel costs
  • Environmental fee
  • Taxes
  • Insurance coverage (optional)

Here’s what U-Haul factors into the cost of your one-way move:

  • U-Haul rental base rate up to 5 days
  • Mileage (set amount included in move)
  • Fuel costs
  • Environmental fee
  • Taxes
  • Insurance coverage (optional)
  • Pickup location
  • Drop-off location
  • Move date
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Ready to hit the road?

Ready to hit the road?

You can request a U-Haul truck for your move dates without picking up the phone.

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U-Haul’s fees

Rental fee

The price per day for any truck, cargo trailer, utility trailer, or car carrier is good for up to five days. After that, U-Haul will charge you $40 for every additional twenty-four hours.

So if your move takes six days instead of five, U-Haul will charge you roughly double for that extra day. Pretty annoying if you ask us, but at least it discourages the renters ahead of you from going over their time and dipping into yours.

Mileage fees

Mileage fees range anywhere from $0.59 to $0.99 per mile. There’s no mileage charge on one-way moves (a.k.a. long-distance moves), but U-Haul usually gives you an allotted number of miles you have to stay under.

This is where we’ve heard the most complaints about hidden fees. U-Haul’s known for hitting customers with excessive mileage charges after the fact. Ask clarifying questions before your move. Like, will you pay (literally) if you make an out-of-the-way pit stop on your road trip?

Heads up exclamation

PRO TIP

PRO TIP

Take a pic of the odometer and gas mileage before and after your trip so you can keep track of the miles and gas you used, in case you need to make any claims.

Fuel charges

When you drop off your truck, you’ll need to fill it back up with the same amount of gas it had at pickup.

The cost of refilling your tank multiple times throughout your trip is easy to forget about when budgeting—especially since some trucks get as little as ten miles per gallon

Use a trip calculator to gauge how much gas money you’ll need.

How many miles per gallon does a U-Haul truck get?

  • 10-ft. truck: 12 mpg
  • 15-ft. truck: 10 mpg
  • 17-ft. truck: 10 mpg
  • 20-ft. truck: 10 mpg
  • 26-ft. truck: 10 mpg

Damage protection

U-Haul offers two types of insurance coverage plans: SafeMove® and SafeMove Plus®.

We’ll get into the differences between the two later on, but SafeMove Plus is usually double the cost of SafeMove. For our move from San Diego to Eugene, SafeMove cost $90, while SafeMove Plus came to $180.

Environmental fee

U-Haul charges an environmental fee to defray junk and recycling costs associated with its moving trucks. The fee is usually anywhere from $1 to $5.

To be fair, every rental truck company (and rental car company) charges a similar fee.

Taxes

Don’t forget to leave some room in your budget for taxes when you’re planning your move. Depending on how far you’re moving, your taxes could teeter between two figures and three.

Pickup and drop-off location

It costs more to move between bigger cities and suburbs than smaller, rural areas. Also, it’s cheaper to move between Sunday and Thursday than over a weekend.

Move date

If there’s anything to know about moving, it’s that time of year is everything. Late spring and summer are peak moving seasons, so it’ll be more expensive once the weather gets warmer and the flowers start blooming.

Get money

GOT MONEY ON YOUR MIND?

GOT MONEY ON YOUR MIND?

Looking for the lowest-priced truck rentals on the market? Read what we have to say about Budget—the company we dub best for budget-conscious customers.

What are U-Haul’s rental services?

U-Haul offers tons of services, but it also has lots of locations—which means varied customer experiences, quality of equipment upkeep, and availability of each truck and trailer size.

Don’t get us wrong: availability in all fifty states is a big deal.

But make sure you read your location’s Google reviews to see if it offers the services you need and if its customers are leaving happy. After all, moving companies aren’t like McDonald’s—the experience won’t be consistent at each location.

Everything U-Haul offers

  • Local moves
  • One-way (long-distance) moves
  • Rental trucks
  • Cargo and utility trailers
  • Car carriers and car/tow dollies
  • EZ-load ramps
  • Long- and short-term storage
  • U-Box moving and storage containers
  • Packing supplies
  • Help-for-hire services
  • Complimentary roadside assistance on all rentals
  • Insurance options
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FYI

FYI

You need to be at least 18 years old to reserve a truck with U-Haul—but you can rent a trailer starting at age 16.

U-Haul’s rental trucks

U-Haul’s vehicles have all the specs you’d expect of a quality rental truck. That said, trucks rotate quickly from customer to customer, which can lead to extra wear and tear.

In general, a moving truck has a shorter shelf life than your car, so be extra mindful of potential mechanical problems. To avoid any unexpected surprises, inspect your truck before you leave the lot. Go for a cruise around the block, and allow it to run for a few minutes so you can identify any funky noises or warning lights.

That said, U-Haul’s complimentary roadside assistance (included with every rental) will come in handy if you get a flat on the side of Route 66.

Here’s what comes with every U-Haul truck rental:

  • Low loading decks
  • EZ-loading ramps (shorter than most competitors)
  • Rub rails (to secure furniture inside)
  • Complimentary roadside assistance

Most U-Haul trucks have two passenger seats. (FYI, they’re not usually compatible with car seats.)

Another insider tip: most people overestimate their truck size and end up paying for extra space. Save a buck or two by speaking with your local U-Haul representative to nail down the right size for your move or check out our What Moving Truck Size Should You Get? guide.

Heads up exclamation

CHECK FOR A LOCK

CHECK FOR A LOCK

Some U-Haul reservations include a trailer lock, so check that you have one (or purchase one separately) before you hit the road. It’s not like you have your whole life packed in your truck or anything…

Compare U-Haul rental truck sizes

Truck size10'15'17'20'26'
Base rate*$19.95$29.95$29.95$39.95$39.95
Dimensions9’11” x 6’4” x 6’2”15' x 7'8" x 7'2"16’9” x 7’8” x 7’2”19'6" x 7'8" x 7'2"26'5" x 7'8" x 8'3"
Volume402 cu. ft.764 cu. ft.865 cu. ft.1,016 cu. ft.1,611 cu. ft.
EZ-load rampNo✔ Yes✔ Yes✔ Yes✔ Yes
Best forStudio, 1-bedroom apartment2-bedroom apartment 2-bedroom house 2- or 3-bedroom house 4+ bedroom home
Truck size
Base rate*
Dimensions
Volume
EZ-load ramp
Best for
10' 15' 17' 20' 26'
$19.95 $29.95 $29.95 $39.95 $39.95
9’11” x 6’4” x 6’2” 15' x 7'8" x 7'2" 16’9” x 7’8” x 7’2” 19'6" x 7'8" x 7'2" 26'5" x 7'8" x 8'3"
402 cu. ft. 764 cu. ft. 865 cu. ft. 1,016 cu. ft. 1,611 cu. ft.
No ✔ Yes ✔ Yes ✔ Yes ✔ Yes
Studio, 1-bedroom apartment 2-bedroom apartment 2-bedroom house 2- or 3-bedroom house 4+ bedroom home

*Base rates for local moves. Current as of 4/24/19.

U-Haul’s cargo trailers

Cargo trailers offer the same protection against the elements as rental trucks—they’re just smaller and allow you to drive your own car instead of a huge vehicle.

If you’re transporting a small load (like a single room’s worth of furniture) or fragile items, cargo trailers are a safer bet than throwing your things in the back of a pickup truck. Renting a cargo trailer is going to run you anywhere from $14.95 per day to $29.95 per day.

Here’s the full list of U-Haul’s cargo trailer sizes:

  • 4’ x 8’
  • 5’ x 8’
  • 5’ x 10’
  • 6’ x 12’
Bullhorn

NEED MOVING HELP?

NEED MOVING HELP?

TaskRabbit is our go-to for one-off moving tasks. Check out our TaskRabbit Review, where we set you straight about the pros and cons of hiring independent contractors.

U-Haul’s utility trailers

You know how pickup trucks pull floats in parades? A utility trailer uses the same concept for hauling outdoor furniture, oddly shaped items, or heavy belongings that can take an open ride on the highway.

Utility trailers start at $14.95 per day and can run up to $35.95 per day depending on the size you choose.

Here’s the full list of U-Haul’s utility trailer options:

  • 4’ x 8’
  • 5’ x 8’
  • 5’ x 9’
  • 6’ x 12’
  • 6’ x 12’ (with ramp)

U-Haul’s car carriers

If you need to transport your vehicle—and professional car shipping is off the table—U-Haul has trailers specifically for cars and motorcycles. Its car trailers hold up to 5,290 pounds and can accommodate small- to medium-sized cars (but probably not your brand-new RAM 1500).

Heads up: some people find that towing a car behind their U-Haul or personal truck makes driving up hills difficult and takes twice as long.

Here’s the full list of U-Haul’s car carrier options:

  • Tow dolly
  • Car carrier
  • Motorcycle trailer
  • Car trailer
  • Hitch installation
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THE MORE YOU KNOW

THE MORE YOU KNOW

U-Haul is a pro when it comes to hitch installation. If you plan to tow a trailer behind your vehicle and need a hitch installed, you can visit one of U-Haul’s 1,500 locations.

U-Haul’s moving and storage container: U-Box

U-Haul isn’t just for DIY-ers. If you’re looking to do a blended move (you pack and load, the professionals drive), you can rent U-Haul’s U-Box moving and storage container.

The U-Box is 8 feet x 5 feet x 7.5 feet and can hold up to one room (sorry, families—you may have to rent more than one). It’s made of wood, which isn’t as sturdy or durable as moving containers made of metal, but it still made our Best Moving and Storage Container Companies list.

(Pssst: The U-Box even comes with two dozen furniture pads for safer packing—hallelujah.)

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FREE STORAGE!

FREE STORAGE!

U-Haul includes a free month of storage on one-way moves, which saves you up to $70. Think of it as free housing for your belongings while you get settled into your new digs.

U-Haul’s insurance options

U-Haul’s SafeMove plan provides protection for your rental truck and everything inside it (including cargo, drivers, and passengers). SafeMove Plus includes an additional $1,000,000 in coverage for third-party damages.

(FYI: SafeMove is the more popular option.)

U-Haul’s SafeMove plan

SafeMove
Damage waiverCovers accidental damage to your rental truck
Cargo coverage$15,000–$25,000 in collision, windstorm, fire, and truck overturn coverage
Medical and life coverage$1,000 coverage for accident-related medical expenses, $15,000–$25,000 loss of life coverage
Damage waiver
Cargo coverage
Medical and life coverage
SafeMove
Covers accidental damage to your rental truck
$15,000–$25,000 in collision, windstorm, fire, and truck overturn coverage
$1,000 coverage for accident-related medical expenses, $15,000–$25,000 loss of life coverage

U-Haul’s SafeMove Plus plan

SafeMove Plus
Damage waiverCovers any accidental damage to your rental truck
Cargo coverage$15,000–$25,000 in collision, windstorm, fire, and truck overturn coverage
Medical and life coverage$1,000 coverage for accident-related medical expenses, $15,000–$25,000 loss of life coverage
Supplemental Liability Insurance (SLI) $1,000,000 coverage for injury, property damage, or lawsuits with 3rd parties
Collision Damage Waiver (CDW) $5,000 coverage for pickup trucks and vans
Damage waiver
Cargo coverage
Medical and life coverage
Supplemental Liability Insurance (SLI)
Collision Damage Waiver (CDW)
SafeMove Plus
Covers any accidental damage to your rental truck
$15,000–$25,000 in collision, windstorm, fire, and truck overturn coverage
$1,000 coverage for accident-related medical expenses, $15,000–$25,000 loss of life coverage
$1,000,000 coverage for injury, property damage, or lawsuits with 3rd parties
$5,000 coverage for pickup trucks and vans

If you decide against a protection plan, you’ll have to reimburse U-Haul for any damage (up to $25,000) as soon as you return your rental.

U-Haul spells out how much it would cost to replace or repair each part of the truck online. Whether or not it’s meant to be a scare tactic, these prices are high enough to scare us into considering a coverage plan.

It’s also worth checking to see if your auto insurance covers rental trucks—sadly, most don’t.

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Worried about your trailer?

Worried about your trailer?

U-Haul’s insurance plan for rental trailers covers up to $5,000 in personal property claims. It also includes a full damage waiver for the trailer itself and medical coverage up to $30,000.

3 things to know about U-Haul

1. It has cheap base rates

U-Haul advertises base rates for its rentals pretty plainly. The company also makes it easy to request a truck on its website, which is especially nice for those of us who hate talking on the phone.

As we’ve mentioned, U-Haul’s quotes don’t include gas, taxes, environmental fees, or mileage (for local moves), so despite its cheap base rates, U-Haul customers often express frustration over extra fees. But we do appreciate the budget-friendly starting point and how U-Haul’s user-friendly website makes shopping quick and easy.

2. It offers services nationwide

U-Haul is everywhere—well, everywhere in the US. Seriously, though, U-Haul has a pin in all fifty states.

Many U-Haul locations are within close proximity of each other, which makes it easy to request a last-minute rental or pick up your preferred size truck if your closest shop doesn’t have what you want. If the location that’s three miles away is booked up, you can try the location fifteen or twenty miles down the road.

OK, if you live in a rural area, U-Haul’s locations might not be that close together, but on the whole, U-Haul has a wide reach—more than any other company.

Although we don’t love the lack of guaranteed reservations, the sheer number of locations is handy if you need a bigger truck selection.

Heads up exclamation

CANCELLATION POLICY

CANCELLATION POLICY

U-Haul lets you cancel your reservation up to 24 hours prior to pickup without penalty.

3. It doesn’t guarantee reservations

Here’s the biggest thing people don’t realize when they book with U-Haul: when you make your initial online “reservation,” the location, pickup time, and truck size you “reserve” aren’t guaranteed.

When you reserve a U-Haul truck or trailer, you are merely expressing a preference for your rental size and pickup time and place. Your reservation isn’t final until you get verbal confirmation from a U-Haul employee (usually the day before your move).

Be proactive and call the day before your scheduled pickup so you know for sure if your location has your preferred truck size in stock. If it doesn’t, you may have to drive to a different U-Haul location.

What’s the deal with U-Haul’s $50 reservation guarantee?

Answer: it’s a bit misleading. This doesn’t actually guarantee your reservation—it just means you’re eligible for a $50 refund if U-Haul fails to warn you beforehand via phone that your requested rental is unavailable.

Even if it does give you a heads-up, U-Haul might replace your truck with one of equal or greater size or value instead of paying you $50. Since not everyone wants a bigger truck—especially if you’re already worried about driving an oversized vehicle or can’t fill that extra space—we think this is a bummer.

Need a guaranteed reservation? Penske is the best rental truck company for hard-and-fast dates. Give our Penske Review a read to learn more.

Our opinion

Here’s when we’d recommend choosing U-Haul over its competitors:

  • You’re flexible with your move date.
  • You have a smaller load.
  • You live near lots of U-Haul locations.

U-Haul doesn’t guarantee reservations, but as long as you’re not strapped for time, it may not be too inconvenient to cruise over to a nearby location.

As always, read the fine print about pricing! Get ahead of seemingly random fees (what’s up, environmental fee) and taxes so you can budget accordingly.

At the end of the day, U-Haul is a seasoned rental truck company, and we do recommend its services. Just know going into your move that your bill will be higher than the base price you see plastered on its moving vans.

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Decided U-Haul's the one for you?

Decided U-Haul's the one for you?

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Still not sure about U-Haul? See other companies that earned top marks in our Best Moving Truck Companies list.

About Julia Campbell

Julia Campbell
Julia Campbell is a full-time writer who knows the tricks of the trade when it comes to planning a hassle-free move. Having moved seven times in the past five years, she draws from her own experience and industry expertise to help you avoid her biggest mistakes (like that time she thought she could get away with packing her dishes without wrapping them first).
  • Palash Das

    I drove 30 miles and they billed me 100. I didn’t take a picture of the odometer. They have been extremely rude and haven’t called me back yet. I am very very disappointed.

  • Will

    U haul is the most unprofessional service I ever experienced in my life son reserved a 17ft for 9am and got confirmation and get there and truck isn’t there we get sent too a different location and location is closed left a voicemail and the response was u can accept the truck at 10am or go jump in a lake went back too original location and was told take it at 10 am or dont get one and than wife was called a bitch by the owner my advice GO BUDGET TRUCK u haul will never get my business again I hope they go bankrupt

  • Ana Castellanos

    I love love love this article. I wish you had also done one for the trailers, which is what we are hoping to get and tow ourselves we have a Volvo x90.

  • mary

    I was rented the ban and I pay like $100 just for 1 day to go Springfield Ma from Hartford that’s it smh 😮😮😮🙄🙄🙄

  • Anne Marie Duhon

    Reserved a truck from uhaul to move my son and handicapped daughter in law into their new home. Did all on line and got the 24/7 app. Got to the pick up site the dealer closed early. Activated the app UHAUL CHARGED our credit card THEN DENIED US ACCESS TO A truck! Supposedly for a unpaid bill back in 07 (this is now 2019!!) We KNOW the bill was paid by our atty because of a nearly fatal personal car accident. No sympathy no understanding and now we have to wait until the hold is released on the money they took! I will NEVER rent from U HAUL or recommend them. I could care less that they have dealer on everfy corner. I will drive the extra hour to rent from Budget AND get unlimited mileage and more time! U HAUL SUCKS!

  • ciara williams

    Do not trust Uhaul company. If something happens to your car because of Uhaul employees failing to inform you on what’s best for a safe and damage free move, they will completely deny and avoid you until the claim expires or they close it. I went to Uhaul in Concord, CA a week prior to leaving to see if my car could qualify for anything to assist with my move. I told them I was driving from Pittsburg, CA to Norcross, GA and they said my car would be fine and that they had to order a hitch for my car because there was none on site that would accommodate my car. Then they attached the trailer to my 2015 Nissan Versa. My Father and I barely made it to Kingman, Arizona before my transmission blew out and the car completely shut off exiting the freeway do to the weight of the trailer. It took about 10-15 just to keep cutting it on and off to exit the freeway safely. We were stranded and constantly calling uhaul for help. When we finally got someone to help they made me tow my car separately on my insurance and only came to pick up the trailer. Then they made me pay another fee of $667.30 to get a 15footer with a flatbed attached for my car. When I had just paid $645.15 less than 24hours ago for the hitch and trailer they failed to acknowledge wasn’t for my car at all. I filed a claim with Repwest Insurance and was told needed a diagnostic test to prove my transmission was damaged do to their trailer. Gave them all what they asked for and I still got the run around for 10 months and in that time I’ve gotten my car repossessed for $9286.39 (defiance fee), spent $1311.88 in lyft and $2047.24 in uber rides just to get back and forth to work. Plus having to pay a car note for $466.89 and insurance for $139.19 for 2 months of not being to drive my car before it was taken because it would cut off and make knocking noises if driven. I sent numerous emails and complaints from every which way and been calling non stop, but nothing. They keep denying and avoiding me and now since I don’t have the car they are claiming that there is no proof at all that anything was wrong with the car. And now they have closed the case and refuse to respond back. The manager from Concord, CA (James) and the one in Kingman, Arizona were the only two who said Uhaul knows better than to put a hitch and trailer on anything and that James would have told me no and to find another way if he had of been at work that day. He was the only one who owned up to the negligence of Uhaul. NEVER EVER RENT ANYTHING FROM UHAUL. TAKE YOUR CHANCE AND MAKE A TRIP TWICE ACROSS THE COUNTRY OR USE ANOTHER COMPANY. DO NOT RISK YOUR LIFE AND EMOTIONAL, MENTAL AND FINANCIAL STABILITY!!

  • Tammy Doyle

    This is literally the worst company I have ever come in contact with!!! My father-in-law reserved a 26ft truck on June 17th and put a deposit down. He went to pick it up today and was told there was no reservation on file. They waited for over an hour for a truck to arrive. Once they drove off the truck was making a loud noise, knowing something was wrong (because he has worked on vehicles for many years) he advised the company something was wrong. He was told to just drive it because there were no other trucks available and if the truck broke down “call roadside service and they will have it towed to their destination to be unloaded.” The truck did in fact break down, they called the tow company and was told they had to wait 2 hours for a tow. My father-in-law contacted the owner of this company as well as the District Manager only to be told there is nothing they can/will do. After over 2 hours of waiting for the tow truck they were advised the tow truck was called on an emergency tow and would be another 45 minutes. It has now been about 5 hours my father-in-law, his wife, my fiance and his step brother have been stranded on the side of the road in 94 degree weather…let me also say that my father-in-law works o er night and has not been asleep since 6:30pm last night and has now had to call out of work tonight (lost wages) and will more than likely not be able to unload the truck tonight because it will be too late. And the worst part of this whole situation is that my father-in-law has breathing problems and ABSOLUTELY should not have been sitting out in this heat today as it was specifically advised “if you have breathing problems to not be outside for any extended period of time”. THE NON-SERVICE THEY HAVE RECEIVED FROM THIS COMPANY HAS BEEN RIDICULOUS AND COMPLETELY UNCALLED FOR!!!!! I will be speaking with legal counsel in regards to this treatment and the possible medical problems this may have caused.

  • Sarah Lusia Marie Munoz

    Worst Company Ever. I reserved a 15’ truck over a month ago and after being relocated else where cause they didn’t have the truck at the original location I reserved it at, I show up at pick up time and it’s not there. The guy legit was just like sorry we don’t have one, even though I had a reservation for one. Even after having called him 3 times regarding my reservation. So then we call customer service and they legit kept sending us back to the general line that repeats options for where to direct you for help. Finally, after 5 tries we get ahold of someone and they said there isn’t a 15’ truck available within a 100 mile radius. If I reserved it over a month ago you would think they’d have prepared the truck for me to pick up since they had such a long notice. I’m so beyond upset.