2020 1-800-GOT-JUNK Review

Bottom line: 1-800-GOT-JUNK? can take your old junk off your hands for an affordable price and with minimal fuss thanks to its same-day service, 24/7 customer support, and nationwide availability.

Overall rating

3.6 / 5

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1-800-GOT-JUNK?'s response to COVID-19

1-800-GOT-JUNK?'s response to COVID-19

1-800-GOT-JUNK? is still offering junk removal services. However, since the company operates as a franchise business, individual locations may be closed or taking only limited reservations. You can also book no-contact junk removal—you’ll complete your transaction by phone and leave your stuff outside your home for pickup.

Check out 1-800-GOT-JUNK?’s no-contact junk removal guide or call your closest franchise for more information.

1-800-GOT-JUNK? is a full-service junk removal company that will haul and dispose of just about anything you could want to throw away (except for hazardous materials). From broken hot tubs to old mattresses, if you don’t want it, 1-800-GOT-JUNK? will take it and you won’t have to lift a finger.

Whether you’re looking to clear the clutter for a move or just get the junk out of your trunk (or house), 1-800-GOT-JUNK? is an excellent time- and money-saving option. Keep reading about 1-800-GOT-JUNK?’s services and pricing to learn why it’s one of our favorite junk removal companies.

Pros

  • Full-service junk removal
  • Same-day service
  • Availability in 43 states
  • Responsible disposal and recycling

Cons

  • No moving or demolition services
  • No instant estimates

How much does 1-800-GOT-JUNK? cost?

On average, 1-800-GOT-JUNK? Charges about $600 to haul a full truck’s worth of junk and around $400 for half a truck. If you’re just getting rid of one item, your price will depend on how bulky and heavy that item is. A sofa will probably cost more than a small dresser, for example.

Overall, 1-800-GOT-JUNK?’s rates are right around average compared to other junk removal prices. They aren’t the lowest we’ve seen, but they’re far from the highest.

Average 1-800-GOT-JUNK? Prices

Load sizeAverage cost
Full truck$597.00
Half truck$400.00
Sofa$177.00
Fridge$112.00
Load size
Full truck
Half truck
Sofa
Fridge
Average cost
$597.00
$400.00
$177.00
$112.00

Data as of July 16, 2019.

Keep in mind that these prices are just the company’s average rates, and your actual price will depend on factors like where you are, what time of year it is, and how far ahead you book your appointment. Special items like bikes and old refrigerators can also cost more to dispose of because of local disposal fees and fuel costs.

Unfortunately, 1-800-GOT-JUNK? doesn’t give instant pricing. The only way to know how much your junk removal service will cost is to schedule an in-person appraisal of your junk. When you book your appraisal, the junk removal team will come to take a look at everything you’re tossing then give you a binding price.

This price will include labor, and it won’t go up if removing your junk takes longer than the crew expected.

If you like your price, the team will haul your junk away then and there. If not, don’t worry. There’s no obligation to use 1-800-GOT-JUNK?’s services after receiving your quote.

What services does 1-800-GOT-JUNK? offer?

  • Full-service junk removal
  • Same-day service
  • 24/7 customer support
  • Responsible junk disposal and recycling
  • In-home estimates
  • Donation pickup
  • Debris and yard waste removal
  • After-hours pickup

Every 1-800-GOT-JUNK? franchise and team member is registered, permitted, and fully licensed and insured to pick up and dispose of junk, so you don’t need to worry about safety.

What 1-800-GOT-JUNK? can and can’t take

Yes

  • Appliances and electronics
  • Mattresses
  • Carpeting and flooring
  • Furniture
  • Construction and renovation waste
  • Yard waste
  • Bicycles
  • Nursery items
  • Medical equipment
  • Tires
  • Concrete

No

  • Paint
  • Chemicals
  • Oil
  • Asbestos
  • Storage drums
  • Old vehicles
  • Leaky batteries

Is this list missing the item you’re trying to get rid of? Chances are good that 1-800-GOT-JUNK? will still take it. Call the company’s 24/7 customer service line to make sure it’ll take your junk off your hands.

Why we recommend 1-800-GOT-JUNK?

Now that we’ve addressed 1-800-GOT-JUNK?’s pricing and services, let’s talk a little more about what we really like about the company.

Its speedy same-day service

1-800-GOT-JUNK? offers same-day appointments on a first-come, first-served basis. Time slots begin in the early morning and stretch into post-workday hours to fit your packed schedule.

To book your same-day junk removal online, simply enter your zip code and address, pick a time slot for the current day, and describe your junk.

The team will give you a 15- to 30-minute heads-up of their arrival time within your scheduled two-hour window. Once at your home, the team does an up-front estimate on the spot. If you like the price, the team can haul the junk away immediately—they’ll even clean the area when they’re done.

While same-day service can be limited, especially during spring cleaning, you just can’t beat same-day service when it’s available.

Its donation and recycling practices

Instead of tossing everything into a dumpster or landfill, 1-800-GOT-JUNK? recycles as many items as possible, and it’s constantly working to expand its recycling initiatives.

1-800-GOT-JUNK? also goes above and beyond by donating repurposed items to people and charities in need. Certain 1-800-GOT-JUNK? franchises collect used crutches, wheelchairs, and walkers for underserved communities. Other franchises save books from landfills and host yard sales to benefit cancer patients.

This makes 1-800-GOT-JUNK? a great option if you want to dispose responsibly but you’re not sure how. The experts at 1-800-GOT-JUNK? know exactly how to safely recycle and dispose of goods, and you won’t have to pay extra for the peace of mind that comes from doing your part for planet earth.

Its wide availability

When it comes to hauling your junk away, there are likely plenty of local mom-and-pop shops in your area. However, availability with these local stores can be limited since they typically only have a small handful of trucks and a few junk removal crew members. This can make same-day service hard to book.

1-800-GOT-JUNK? is available in 43 US states and Washington DC. The company is also available in certain parts of Canada and Australia. Here are the states where 1-800-GOT-JUNK? doesn’t operate:

  • Mississippi
  • Montana
  • New Mexico
  • North Dakota
  • South Dakota
  • West Virginia
  • Wyoming

This wide availability means there’s likely a truck already near your home, and you’ll probably be able to schedule an appointment immediately to haul your junk away. That sure beats waiting all week for a local hauler to show up for that dingy sofa or pile of renovation debris.

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FAQ about 1-800-GOT-JUNK?

Can 1-800-GOT-JUNK? help me move?

1-800-GOT-JUNK? does not offer moving services. However, the company is a great option for pre-move and post-move cleanups. Instead of hauling all those empty boxes, piles of packing peanuts, and sheets of bubble wrap to the dump, you can hire 1-800-GOT-JUNK? to come take it off your hands.

Moving is also a great time to take stock of what you own and decide what you no longer need. Remember, if you have less stuff to move, your move will be cheaper. Instead of paying to move things you probably don’t need, use 1-800-GOT-JUNK to have that old junk picked up before your move.

If you’re still looking for a moving company, check out our list of the best full-service moving companies.

How does 1-800-GOT-JUNK?’s removal service work?

For most jobs, 1-800-GOT-JUNK? sends a two-person team armed with a 10 x 8 x 5 ft. garbage truck to collect junk. The team also comes equipped with shovels, rakes, hand tools, and often trolleys and wheelbarrows.

1-800-GOT-JUNK prefers if customers are onsite for the pickup but can take a credit card over the phone if a person-to-person meeting is impossible.

Our recommendation

1-800-GOT-JUNK? is a quick and budget-friendly option for anyone looking to clear clutter without a lot of fuss. The company sticks to what it knows—junk removal—and is equipped to quickly haul away nearly any junk you want to bid adieu to. Same-day junk removal, responsible disposal, up-front pricing, and superior customer service make 1-800-GOT-JUNK ideal for anyone looking to ditch battered goods quickly and easily.

If you’re a prior 1-800-GOT-JUNK? customer, share your experience in the comments below.

Other junk removal companies we recommend

Check out our list of the Best Junk Removal Companies to see how 1-800-GOT-JUNK? stacks up against its competition. You can also check out these reviews of other junk removal companies:

Joe Roberts also contributed to this article.

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.
  • Bob

    Had junk removed today. Was told they
    could not give an estimate because they needed to see how full the truck would be and a full truck would be 600.00 and the price would go down from there depending on how full the truck would get. Truck wasn’t anywhere near full, pulled stuff back off, was charged 660.00. Feel like I was scammed!!!!! What was I to do? Have them unload it???? Total scam job. No one to complain to in person! Never again!!!!!!!

    • Lauren Shiu

      Hi Bob,

      My name is Lauren and I work for 1-800-GOT-JUNK? We are very sorry to hear that. Our team would like to look into this for you. Could you please email customer.experience @1800gotjunk.com with your booking name and phone number to help us get started?

      Thank you.

  • Samey Jane Barbieri

    Terrible service, arrived to my house with an already half full small truck. Then when they went around much estimate was out rages. The moves did an unprofessional job, threw everything out of the door to land outside in front of the truck rather than placing it in truck. Tore apart dresser and when I finished paying, left piece behind. Lucky caught them before leaving. I pay for a service there shouldn’t be anything left behind. Pissed off. I feel I was paid for a full truck. Sorry will not recommend anyone to your 1800 junk.

    Thank you for making me feel like I ruined though guys days for coming to do a job there paid to do. Terrible terrible

    • Lauren Shiu

      Hi Samantha, I work for 1-800-GOT-JUNK? and wanted to address your comment. Thank you for working with us, we saw your Google review and are glad we could resolve this with you. We appreciate you updating your Google review and giving us 4 Stars out of 5. Thank you again for your business.
      – Customer Experience Team, 1-800-GOT-JUNK?

  • Sally Mortimer

    It’s good to know how to find a junk removal company and mistakes that will be required to steer clear from when selecting a junk removal company. I like your tip about considering if a rubbish removal is licensed and they also have an address that people can actually trace. Thanks for the tips!

    Skip the Tip

  • R Farrelly

    Super disappointing at both the local and corporate levels. They arrived and said that taking everything we had would cost $500. I was at work. My parents were shocked, but knew I was in a bind to get rid of junk for an open house. They quoted $119 on the phone after asking what we had in the driveway for pick up. My parents agreed to pay them the middle rate of $199 to take *some* of the junk. Ultimately, they took a dog bed, cat bed, a lightweight foam core insulation board, a tupperware bin of concrete and two cast iron radiators. The latter could have earned me $150 on Craig’s List, so I would have preferred they had taken a stack of lumber or other junk (insulation, construction waste, etc.) instead. They left us with almost as much to haul away as we started with. They told my parents to go inside while they loaded up — my parents thought they were just off the hook. Parents trusted them — then paid the bill … then saw how little they took. Then they asked us to display their sign at the end of the driveway to advertise for them.

    When I got home and saw what they left us with (almost everything!), I was shocked and upset. I immediately called 1-800-Got-Junk and the customer service rep had a bad attitude. He talked over me and didn’t want to hear what I had to tell him. He said someone from corporate would call me within 48 hours. (No call.) 5 days later, I called back. A nice woman said someone would call; sorry about that! (No call.) 4 days later, I called again. Nice woman said she would ask them to come from office and talk to me, but no one was in yet — only an hour into their work day. But someone would call within 48 hours. (Still no call.) Today – I’m writing this review because I’m fed up and clearly they are not having anyone call me.

    Our resolution: My dad and I borrowed a neighbor’s truck and loaded up the rest of the junk, hauled it to the Chittenden Solid Waste District Williston Transfer Station. We unloaded almost 900+ lbs of waste — no fuss, no muss, no sorting. We paid … wait for it … $64. They said GOT-JUNK also dumps there. But I’m sure they didn’t dump those radiators, because — $$$ — cha*ching!

    My issues: misleading quote, sending my parents away while they “cherry picked” what they loaded (light, minimal), failure to respect the customer with a return phone call (after 3 calls to customer service) and overpricing.

    If you’re in Chittendon County and you have junk to haul, ask a friendly neighbor if you can borrow their truck; recruit a neighbor kid to help you load; enjoy a drive to Williston; save a lot of money! I-800-GOT-JUNK-SERVICE — why yes, they do.

  • JASON BRODSKY

    I had a horrible experience this past Friday in Plano, TX. First, your trucks are not that big. Second, they showed up with a truck already half full. They walk in to give me an estimate of $508 to move 2 couches, 2 mattresses, a small entertainment center and a large kings size bed and dresser. Because their truck was already half full they couldnt get everything on the truck. They said that the stuff they already put on the truck took 3/4 of it so needless to say they told me I would need to call for additional service and still charged me $508 plus tax. I feel like to got rapped! When talking to the driver he stated that they even charge $128 just to remove a dishwasher. How can you advertise that you have large trucks when I could have rented a Uhaul for $20 with more room. I don’t get it.

    • Natalie

      Thank you

  • Larry Gautier

    I had a great experience with Salomon and Juan. They were right on time, professional and a blessing to desal with. Price was a lot better than I thought. Would use them again in a heartbeat!!

    Larry

  • Kerry

    I Was a little apprehensive after reading a few reviews. But I have to say my experience with 1 800 Got Junk was really pleasant and smooth. shawn williams The representative that did the job for us. Was professional and polite. Will definitely recommend this company to friends and family.

  • Kerry

    I honestly have to say my experience with 1 800 Got Junk was really a pleasant and smooth experience. Shawn Williams the representative that did the job for us. Was polite and professional. I would definitely recommend this company to my friends and family.

  • Natalie

    High estimate- $558 minus $80 ( deal they gave me) for one dresser and nightstand, one small desk, stationary bike, amoire, chair and couch. Plus approx 10 bags/boxes. Does that fill half a truck? Not even close!!! I am cancelling. If they were fair with a $300 dollar quote they would have my business.

  • Brandon Rodriguez

    High estimates. $400 to lift an upright piano into their truck. Forget it.

  • Donna Deckelman

    Very nice customer service.but a little pricey. I had a 20 inch tube tv, a small couch, and a home shredder removed and was charged $249 plus tax. According to your article above the price should have been a little above minimum. Also there was a problem disconnecting the tv the rep’s pliers were broken. Fortunately i had pliers and they were able to do the job, and remove the TV. I do not fault the guys who came they were punctual and courteos. I just wonder if i had to pay more because they had come from anothet job and stuff was already on the truck. Judging by what i am reading fron othet comments i think that is what happened.

  • trudi denison

    Jordan was terrific, great work….

  • Hannah

    One of your drivers trucks in the area of Rhode Island on interstate 95 between Fall River and providence has trash flying all over the highway! It is a hazard and a giant piece of bubble wrap got stuck to the hood of our car while driving on the highway! We had to pull over all three lanes and pull to the breakdown lane to pull it off! License plate of your drivers truck is 39287. You need to go over this issue with your drivers!

  • Nancy King

    MY INLAWS WERE HAVING A COUPLE OF CHAIRS HAULED AWAY AND THEY OFFERED TO TAKE MY 20 YEAR OLD 36 INCH NON WORKING T.V. I WAS NOT GIVEN AN ESTIMATE AND WAS THEN TOLD IT WAS AN EXTRA $69 TO CARRY IT OUT OF MY BEDROOM, DOWN A SHORT HALLWAY, DOWN 12 CARPETED STEPS, OUT THE FRONT DOOR AND ABOUT 10 YARDS TO THE TRUCK. IF I HAD BEEN GIVEN AN ESTIMATE OF $69 UP FRONT I WOULD HAVE SAID HANDS OFF….NO THANK YOU!

  • Nat Veldhuizen

    Excellent service. Called ahead, careful removal, and very polite. Reasonable price.

  • Mike Kaya from LifeTheRightWay

    Evan, the manager of the office is a polite but fake. They have a nice establishment when you get started to train and work the first few days.

    I started to work with them for a about a week trial run. It was the time of my life, removing junk from people’s homes and businesses. Throwing the junk in the back of the truck and then driving to junkyards to throw out the trash and repeat the routine.

    It was a nice experience not gonna lie, but then out of nowhere even if I did land top in the sales competition between our team with their top trainer, I was let go.

    No reason, just “don’t come back in the next day.” Evan said

    I ask for a second chance, and dont get it. I ask for a reason why? I never receive a response.

    What a crappy way of representing yourself as a company.

    On top of the work which was decent, they literally scam the crap out of their customers charging surcharge fees that are ridiculous up to $250 just for stairs at jobs. Ridiculous. Bill was originally like 1 grand then became like 2 grand.

    Years later after I have a my first child at 24, I apply again to this branch in Hopes of a job since I am older faster, and wiser… and with actual sales experience, I thought they would hire me when in desperate need of a job, but no. Evan doing evan things. Thank you for nothing

  • nick l

    We have recently started our new junk removal company and came across this article.

    Really appreciate you taking the time to educate us on this. I would have never thought of some of these secrets, but it makes perfect sense.

    Junkyard removal by no means is an exciting topic to write about, but you did an excellent job keeping it entertaining and not boring. Thanks a ton. http://www.scottsdalejunk.com