Sherpa Auto Transport Review 2019
Bottom line: Sherpa Auto Transport is newer to the car shipping scene—but it already stands out thanks to its attentive customer service, fair pricing policies, and unique perks.
See where Sherpa Auto Transport ranks among our best car shipping companies and best enclosed car shipping companies.
Whether you’re a snowbird flying south to Florida or a family of four relocating cross country for a new job, you’ll need a trusted company to get your beloved ride from A to B—if you don’t plan to make the drive yourself.
Sherpa Auto Transport already has what we’d want in a seasoned car shipping company: superior customer service, positive online reviews, transparent pricing, and extra perks (free car wash, anyone?).
While Sherpa doesn’t offer instant online quotes, we think its overall value makes it well worth your time and consideration. Read on to learn why we recommend Sherpa Auto Transport.
Pros
- Attentive customer service
- Car wash included with auto shipment
- Price Lock Promise
- Strict carrier vetting process
Cons
- No instant online quotes
- No full-value insurance offered
Sherpa Auto Transport’s features
Sherpa Auto Transport is an auto shipping broker that offers all the basics of any car shipping company along with a few extra bells and whistles that might be what you’re looking for.
Sherpa Auto Transport’s standout features
- It has a Price Lock Promise.
- It has standout customer service.
- It offers a Clean Car Guarantee.
Sherpa Auto Transport’s services
- Car shipping
- Exotic and antique car shipping
- Inoperable vehicle shipping
- Interstate and intrastate auto moves
- Government and military auto shipments
- Door-to-door delivery
- Open and enclosed transport
- Free car wash after delivery
How much does Sherpa Auto Transport cost?
Sherpa’s prices may look more expensive than competitors up front, but the reality is that many brokers lowball to get your business and then either can’t find a carrier at that price or add on extra fees later.
Sherpa, on the other hand, offers fair prices upfront and pays the difference if the amount a carrier charges exceeds your quote. The company’s Price Lock Promise ensures that what you see is what you’ll pay—and Sherpa will contribute up to $300 out of its own pocket to cover any gaps.
We received quotes to ship a 2016 compact SUV from Salt Lake City, UT, to Pittsburgh, PA (1,844 miles), using both open and enclosed transport.
Sherpa Auto Transport pricing
| Pay with cash | Pay with card |
| $1,300 | $1,400 |
| $1,750 | $1,850 |
Note: Sherpa’s estimates include all taxes and fees. Because drivers often prefer to be paid in cash, you’ll pay a little bit extra for the convenience of using a credit card.
Ready to go?
Get your own auto transport quote from Sherpa by calling 877-336-9805 or filling out an online request form covering where, when, and what you’re shipping.
How to get a Sherpa Auto Transport quote
We may sound like a broken record here, but you can’t just go to Sherpa’s website and get an instant quote. Instead, you’ll have to call the company to find out your price, which only takes a few minutes. You can also request an email quote on Sherpa’s website.
Short notice, long notice—Sherpa does it all when it comes to auto shipping. But if you’re looking to save (and get your pick of the litter on delivery dates), you’ll want to reserve in advance. When you request your quote, mention if your dates are flexible to get the best rate.
As an auto broker, Sherpa will handle all the transportation details and collect a $150–$300 broker fee once a driver is secured.
PLANS CHANGE?
PLANS CHANGE?
If you cancel before Sherpa finds a driver, you’ll receive a refund minus a $25 cancellation fee.
You can use a credit card to pay for the broker fee, but the remaining carrier fee should be paid in cash to your driver upon delivery. You can work with Sherpa to pay 100% of the price with a credit card, but it’ll cost you $100 more than paying in cash.
What we love about Sherpa Auto Transport
It has transparent pricing and a Price Lock Promise
There are a few big benefits to Sherpa’s quote process. Namely, you’ll never wind up paying way more than what you’re quoted thanks to Sherpa’s Price Lock Promise.
As an auto transport broker, Sherpa contracts with car carriers to relocate your vehicle. When you request a quote, Sherpa gives you a price it believes to be fair for both you and its network of carriers. Carriers then bid on your shipment—if the prices line up, boom, you team up, and your car gets shipped.
If no car carrier will ship your car at Sherpa’s estimated rate, the company will pay the difference in price up to $300. Yep, Sherpa willingly takes a cut in its own profits to keep you from having a poor service experience.
This stand-behind-your-quote policy nets Sherpa plenty of loyal, happy customers. If you don’t mind getting quotes via phone or email instead of an instant quote generator, Sherpa is a top choice for transparent and fair pricing.
Get Your Car in Ship-Shape
Get Your Car in Ship-Shape
No clue how to prep your car for shipment? Read Sherpa’s vehicle transport tips to be sure it’s good to go. Don’t forget to remove your EZ-Pass or toll transponder—otherwise you’ll be charged for tolls throughout the journey.
It has standout customer service
Whether you read reviews on Google, Yelp, or the Better Business Bureau, you’ll find one common theme for Sherpa: high rankings and praise. Sherpa customers say that the company goes above and beyond to deliver a positive experience with every auto shipment.
Past customers also rave about Sherpa’s response when things go wrong. Even though its preferred carriers are thoroughly vetted, damage and delays happen. In those cases, Sherpa goes out of the way to make it right. Sherpa also requires carriers to carry extra cargo insurance to cover theft, collisions, and other possible issues while your car is in transit.
We experienced fast and friendly customer service at multiple times throughout the day when we reached out to Sherpa.
Full disclosure: 24 hours after submitting an email quote request form, we hadn’t heard back about pricing. When we called in, the representative said it is their busy season and gave us an over-the-phone quote immediately.
For the quickest service, call Sherpa directly—an agent can give you an accurate quote on the spot, no long wait required.
DUDE, WHERE’S MY CAR?
DUDE, WHERE’S MY CAR?
Get your car’s location in transit by calling your Sherpa Auto Transport agent. Your driver will call you about three hours before delivery to ensure you’re home to accept and inspect your vehicle.
It offers a Clean Car Guarantee
Open transport saves you big, but it can leave your prized ride looking a bit grimy. Sherpa gets this and hooks every customer up with a free car wash within a week of your car’s delivery date. Since no other auto transport company offers this perk, we think it’s a small-yet-sweet bonus of shipping with Sherpa.
So how does it work? Simple:
- Take your ride to any professional car wash within seven days of your car’s delivery, and treat yo’self to any wash up to $20.
- Provide Sherpa with the car wash receipt and your bill of lading within thirty days of delivery.
- Sherpa issues a $20 refund to your card on file.
The result? Your car gets that straight-from-the-dealer shine. (No wonder Sherpa has so many five-star reviews.) Win-win!
Our recommendation
Sherpa Auto Transport is a top choice for customers who value service and price protection over on-the-spot estimates.
Though its website doesn’t have pricing information, Sherpa’s Price Lock Promise does ensure that the price you see is what you pay. Plus, unique bonuses like free car washes keep its customers happy.
Overall, we think Sherpa Auto Transport is worth a try for your next auto shipment if you’re looking for a company that puts its customers first.
Ship your ride
If Sherpa’s shipping services and extra perks sound like what you’re looking for, get in touch to book your car transport.
Still undecided about which auto transport company to use? Read our guide to transporting your car cross country and review other options on our best car shipping companies list. If you’re a past or present Sherpa Auto Transport customer, share your experience in the comments section.
About Jenny Willden
