U-Haul Self Storage Review

Bottom line: U-Haul has low prices and is easy to find, but it also has notoriously poor customer service.

uhaul
U-Haul
Our Rating
4 out of 5 stars
4
Kurt Manwaring
Researcher & Writer
Read More
Published on April 21, 2021
5 min read

U-Haul is one of our best storage unit companies because it has low prices and lots of locations. It also doesn’t charge administrative fees, and its prices are the same whether you order online or in the store (that’s not the case for most companies). However, U-Haul also gets poor customer reviews, and its website isn’t user-friendly and doesn’t allow for easy unit comparisons.

Pro Heading
Pros
Pro Bullet Low prices
Pro Bullet No administrative fees
Pro Bullet Identical online and in-store prices
Pro Bullet Thousands of locations
Con Heading
Cons
Con Bullet Poor customer reviews
Con Bullet Frustrating website

See where U-Haul ranks on our Best Storage Unit Companies piece.


How much does U-Haul self-storage cost?

U-Haul self-storage costs about $160 per month. Move.org analyzed more than 2,500 quotes and found that U-Haul is typically about 10% cheaper than the industry average. Prices range from about $100 for a small climate-controlled storage unit (on sale) to around $240 for a large one. Because U-Haul has lots of one-time deals, it can be tough to say how much your storage unit will cost.

U-Haul self-storage pricing

Storage unit size
Standard storage unit
Climate-controlled storage unit
Small (5x5–5x10 ft.)$150$100
Medium (5x15–10x10 ft.)$140$160
Large (10x15–10x30 ft.)$220$240

Data as of 2/25/21. Prices include online estimates for storage unit costs, insurance, and taxes. Size ranges, offers, and availability may vary by location and are subject to change.

U-Haul self-storage cost factors

Several things affect the cost of renting a storage unit from U-Haul:

  • Size. Larger units typically cost more than smaller ones, but we found that U-Haul’s medium storage spaces are often cheaper than its small ones. Our best guess is that U-Haul had better online sales for medium-sized storage units when we compared its prices to other companies.
  • Availability. Prices go up as the number of available units goes down (think supply and demand). You can save money by getting quotes from several local U-Haul storage facilities and picking the cheapest option.
  • Climate control. Storage unit companies say that these specialized units cost anywhere from 20–50% more than standard units. However, our research shows that U-Haul’s climate-controlled units are about 5% cheaper (because of sales).
  • Online sales. Self-storage companies lose money the longer their units are empty. That means you can almost always get big discounts if you search around online and compare quotes at a few different U-Haul locations.
  • Taxes and insurance. Neither of these is part of your U-Haul quote, but you still have to pay them (mandatory insurance ranges from $7.95–$35.95 per month).
Badge Definition
What does climate control mean?

Climate control means that your storage unit maintains a consistent temperature and humidity range (think heating and air conditioning).

Looking for affordable climate control?

U-Haul self-storage coverage options

U-Haul has four self-storage coverage options available through its Safestor® Insurance. Costs range from $7.95–$35.95 per month, with coverage amounts from $1,000–$15,000. U-Haul Safestor Insurance is ideal for people who have moved (or are about to) who don’t yet have homeowners insurance. Rather than go through a time-consuming homeowners insurance approval process, you just click on the Safestor option you want. It’s a big time saver.

Note: U-Haul charges a $100 deductible for each successful claim.

U-Haul Safestor Insurance protection limits

Coverage amounts
Monthly cost
$1,000$7.95
$5,000$10.95
$10,000$20.95
$15,000$35.95

Data as of 3/16/21. See your self-storage rental agreement for all Safestor terms and conditions.

What does U-Haul Safestor Insurance cover?

U-Haul Safestor Insurance protects against many perils:

  • Building collapse
  • Burglary
  • Earthquake
  • Explosion
  • Fire
  • Hail
  • Hurricane
  • Leaking water
  • Lightning
  • Smoke
  • Tornado
  • Vandalism
  • Vermin
  • Wind

U-Haul’s Safestor® Insurance provides up to $15,000 in coverage against fire damage.

What doesn’t U-Haul Safestor Insurance cover?

U-Haul Safestor Insurance doesn’t cover theft, mysterious disappearance (though it’s not 100% clear what this means), war, flood, or climatic conditions (like rust or mildew). You may also want to avoid storing the following items that aren’t covered:

  • Jewelry
  • Furs
  • Money
  • Artwork
  • Antiques
  • Securities
  • Documents
  • Motorized vehicles

U-Haul self-storage features and services

Nationwide availability

No one knows how many storage locations U-Haul has (not even U-Haul), but it’s a lot. We asked them to give us a number but got different answers. One rep said there are more than 21,000 U-Haul storage facilities (there aren’t), and several others said they don’t know.

We think it’s probably safe to say that U-Haul has at least 2,000 storage facilities, ranking it alongside Public Storage (2,000-plus locations) and Extra Space Storage (1,850-plus locations) as the nation’s largest storage companies.

Identical online and in-store prices

U-Haul has the same price for storage units whether you make a reservation online or at a U-Haul facility. By contrast, most storage unit companies charge about 30% more if you order at the storage facility.

In-store vs. online storage unit prices

Company
Average online price
Average in-store price
Price difference
$160$160$0
$190$220$30
$160$210$50
$160$220$60
$220$280$60

Data as of 2/25/21. Prices include online and in-store estimates for storage unit costs, insurance, and taxes. Prices and availability may vary by location and are subject to change.

Storage unit size guide

U-Haul’s online storage unit size guide makes it (mostly) painless to figure out what size of storage you should get. Whether you’ve run out of storage space at home or need some extra room during your remodel, the site has details for several different storage unit sizes (all of its units are eight feet tall):

  • Storage lockers (ranging from 4 x 6–4 x 8 feet)
  • 5 x 5 feet
  • 5 x 10 feet
  • 5 x 15 feet
  • 10 x 10 feet
  • 10 x 15 feet
  • 10 x 20 feet
  • 10 x 25 feet
  • 10 x 30 feet

Things to know about U-Haul self-storage

Low prices

U-Haul has affordable storage units. Its average price of $160 per month is about $20 lower than the industry average. That’s a savings of about 10% compared to other storage unit companies.

(Really) bad customer service

U-Haul isn’t known for great customer service. It routinely gets the lowest customer review scores out there. U-Haul’s average rating of 2.9 out of 5 stars is nearly 2 stars lower than the industry leader, Life Storage. We’ve repeatedly camped out on hold (expect to wait at least 30 minutes) only to find out that the customer service reps often don’t have answers to even basic questions. It’s not exactly the way you spend your time during a stressful move.

You know what you get with U-Haul: low prices and poor service. The question is: are you willing to settle for poor customer service if the price is right?

Frustrating website

U-Haul’s website isn’t very user-friendly. Other self-storage websites break down each unit (there can be dozens of them) into general sizes like small, medium, and large. It makes it easy to compare storage units across companies. Unfortunately, U-Haul makes you do that work on your own.

For example, the U-Haul website might list 50 different storage units on the same page but doesn’t tell you if they’re small, medium, or large. You have to make your own best guess based on the dimensions. It’s doable, but it takes time. Every other self-storage company does that for you.


U-Haul self-storage FAQ

Does U-Haul have good customer service?

No, U-Haul doesn’t have good customer service. The company routinely scores poorly with customers who complain about surprise fees, long hold times, and incorrect information.

What kinds of moving services does U-Haul have?

U-Haul is mainly known for its rental truck moving services, but it also rents storage units and moving containers and sells moving supplies. You can also rent a tow dolly and car trailer from U-Haul.

Can I store a trailer at a U-Haul storage unit?

Yes, you can often store a trailer at a U-Haul storage unit. Ask a U-Haul representative about the size of its vehicle storage units to see if your trailer will fit.

Can I get a car rental at U-Haul?

No, you can’t get a car rental at U-Haul. However, the company rents pickup trucks and cargo vans in addition to larger moving trucks.

How much does it cost to rent a U-Haul storage unit?

It costs approximately $160 per month to rent a U-Haul storage unit. Prices range from about $100–$240 depending on factors such as size and availability.

How many truck size options does U-Haul have?

U-Haul has five truck size options (in addition to a pickup truck and cargo van):

  1. 10-foot truck
  2. 15-foot truck
  3. 17-foot truck
  4. 20-foot truck
  5. 26-foot truck

Our recommendation

U-Haul is worth considering if you value price and convenience over customer service. It’s one of our best self-storage companies because it has low prices and is easy to find. It also has detailed insurance info and doesn’t charge administrative fees. U-Haul’s main weakness is customer service: it’s bad.

Do you need low-cost storage?

Other self-storage picks

Looking for a company with better customer service? Check out our reviews of these highly-rated storage unit facilities:

Kurt Manwaring
Written by
Kurt Manwaring
Kurt Manwaring brings nearly a decade’s worth of research experience as a business consultant to the Move.org team. He specializes in taking complicated issues (like moving) and presenting them in a way that everyone can understand. His writing has been featured in hundreds of publications, including USA Today, Country Living, Good Housekeeping, Heavy, Slate, and Yahoo! Lifestyle. He would love to hear about your moving experiences and questions at kurt@move.org.