Now that we’ve given you an overview of Penske’s pricing and services, we wanted to focus on a few things that really make the company stand out.
Penske gives long-distance customers free, unlimited mileage with every truck rental. This is totally unique to Penske. Other truck rental companies like Budget and U-Haul calculate how many miles you’ll need to drive when you move, then charge you extra fees if you put additional mileage on the truck.
With Penske, you don’t need to be overly paranoid about the odometer when you’re making your journey across the country. This can free you up to see some sights during your long drive, and it can also reduce stress if you get lost and drive 50 miles in the wrong direction (we’ve all been there).
Penske’s unlimited mileage on long-distance moves paired with its unbeatable rates make it the very best moving truck company if you’re moving long-distance.
In customer reviews across multiple platforms like Google Reviews and Yelp, Penske outshines competitors. On average, the company’s ratings from customers are a whole star rating over other moving truck companies.
Now, customer reviews aren’t the most reliable source of information. For one thing, people are far more likely to post a review when they’ve had a negative experience than when everything goes well.
Because of this, you shouldn’t let a handful of negative reviews alarm you too much. Instead, check for patterns in customer reviews. Are most customers satisfied with the company, or do reviews trend negative? Do most negative reviews touch on the same complaints? If so, those complaints should probably be taken more seriously.
Of course, Penske has its fair share of negative reviews. Several Penske customers have reported issues like poor customer service and dirty trucks—all of which are common grievances in the truck rental industry. Despite these complaints, Penske’s reviews trend much more positively than any other moving truck company.
Moving trucks, like all other vehicles, aren’t what you could call the environment’s best friends. Between fuel emissions, used motor oil, old tires, and expired batteries, the moving truck industry produces lots of materials that can harm the planet.
To counteract its ecological impact, Penske charges every truck rental customer a $9 environmental fee. Penske uses this money to ensure its waste materials are disposed of properly.
Penske is also a member of the Environmental Protection Agency’s SmartWay Transport Partnership. In this voluntary program, members of the freight industry measure and strive to improve their fuel efficiencies and reduce emissions.