American Van Lines Review

Bottom line: With up-front pricing, unbeatable customer service, and a long list of services that few other companies can match, American Van Lines is a first-rate option for local, interstate, and international moves.

Overall rating

4.8 / 5

American Van Lines’ menu of moving services includes typical offerings like packing, loading, unloading, and furniture assembly and disassembly, but it’s rounded out with more unique services like storage, auto shipping, and transport for specialty items like pianos.

By providing all of these services in one place, AVL offers a one-stop shopping experience to make your local or long-distance move more convenient.

On top of all this, AVL also has some of the best customer service in the industry paired with up-front pricing and binding estimates so you won’t be unpleasantly surprised on moving day.

Keep reading to learn more about AVL and what it can offer you.

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Brokers vs. Carriers

Brokers vs. Carriers

Most moving companies that offer every service American Van Lines does are either brokers or broker/carrier hybrids, but AVL is a carrier through and through. This means that the company personally completes every moving service it’s customers pay for, whereas brokers outsource all or some of their services to other moving companies.

Pros

  • Flat-rate pricing
  • Binding estimates
  • Background-checked movers
  • Certified piano and antique movers
  • Price matching

Cons

  • Constant phone calls
  • No online quotes

See where American Van Lines ranks on our list of the best moving companies.

Get money

For bargain hunters

For bargain hunters

If another company offers a lower price for your move, American Van Lines will lower its price to match the second offer. Keep in mind that the other offer has to come from a reputable carrier—if you get an extremely cheap offer from a moving company that consistently scams its customers, AVL won’t match their prices.

American Van Lines at a glance

Company information
MC #294798
U.S. DOT #614506
BrokerNo
CarrierYes
InsuredYes
Consumer complaints (2019)18
AMSA ProMover certificationYes
Better Business Bureau ratingB
MC #
U.S. DOT #
Broker
Carrier
Insured
Consumer complaints (2019)
AMSA ProMover certification
Better Business Bureau rating
Company information
294798
614506
No
Yes
Yes
18
Yes
B

Data as of 10/21/2019.

American Van Lines features and services

  • Local moves
  • Long-distance and interstate moves
  • International moves
  • Auto shipping
  • Full-service moves
  • Packing and custom crating
  • Corporate and military relocation
  • Online shipment tracking
  • Secure climate-controlled storage
  • Piano moving
  • Antique and fine art moving
  • Moving coverage

It’s important to point out that AVL isn’t necessarily the best company for all of these services simply because it offers them. For services like auto shipping and storage, we recommend checking out what other companies have to offer so you can compare them to AVL and ensure you get exactly what you need.

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Not to be confused with

Not to be confused with

Lots of moving companies have very similar names, so it’s easy to confuse them. For example, American Van Lines has several competitors—namely North American Van Lines and Nationwide Van Lines—with names that are easy to mix up. Watch out for this when you go to schedule your move with AVL.

Why we recommend American Van Lines

Now that we’ve talked about the things that make American Van Lines sufficient for just about any move, let’s talk about what makes the company stand out.

Its flat-rate pricing

Unlike most other companies, American Van Lines charges customers using a flat-rate pricing system.1 Once you submit your inventory to AVL, the company will review it, calculate how much it will cost to ship everything (based on factors like distance, gas prices, and shipment weight), and send you an estimate.

Once you have this estimate and you agree to the terms, your price will not change—as long as you don’t add anything to your shipment after your inventory is submitted.

Few companies use this business model for one very simple reason: they can lose money if a job takes longer than expected.

Flat-rate pricing is generally much better for the consumer (you) for two reasons:

  1. You know exactly what you’re going to pay from start to finish (no additional fees or surprise charges at the end of the move).
  2. You might get your stuff ahead of schedule since flat-rate pricing motivates companies to work a little quicker and more efficiently to turn a larger profit.

Of course, this does mean that if your move goes quicker than projected, you’ll still pay the same amount. This makes flat-rate pricing a bit of a double-edged sword, but we think that up-front pricing and the possibility of quicker shipments are definitely worth it.

Its exceptional customer service

In 2019, Newsweek ranked American Van Lines as one of the best moving companies in the nation in terms of customer service (the other two being PODS and U-Haul). To create their rankings, Newsweek surveyed roughly a hundred customers for each company and asked them to rank their experiences based on factors like “Quality of Communication,” “Technical Competence,” and “Customer Focus.”

The fact that AVL rose to the top in a survey of real-life customers is a testament to the company’s high customer service standards, and while this is certainly an impressive accolade, we wanted to dig a little deeper.

We turned to AVL’s customer reviews online for more information, and what we found was an impressive number of customers praising the speed, efficiency, professionalism, and friendliness of AVL’s movers and customer service representatives.

While there were also a few negative reviews, the consensus among AVL customers was overwhelmingly positive.

Its commitment to the environment

The moving industry is a little behind the times, and most moving companies aren’t doing much to reduce their environmental impact. That’s why we find AVL’s environmental initiatives so refreshing:

  • It constantly updates its fleets to reduce fuel consumption.
  • It sources packing supplies from environmentally responsible vendors.
  • It updates its facilities with energy efficient lighting.

If going green is important to you, then AVL’s Earth-friendly policies make it one of the best companies to handle your move.

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Community and charity efforts

Community and charity efforts

On top of its environmental initiatives that help the planet, AVL works to help the people who live on it. Through the company’s community work, it supports charitable organizations like Toys for Tots and Birdies for the Brave. When you hire AVL to handle your move, you know that at least some of your money will go toward helping those in need.

Our recommendation

AVL’s list of services alone makes it a superb choice for just about any move, and its up-front pricing, stellar customer service, and environmentally friendly practices make it one of our very favorite moving companies. Whether you’re moving to another neighborhood, another state, or even another country, we recommend AVL.

Let’s get you moving!
If you’re ready to see what American Van Lines can do for you, hop on over to its website to get a quote.

Get a Quote

If you like the sound of AVL but want to compare the company to others like it before you make a decision, check out our list of top-notch moving companies.

Other long-distance movers we recommend

Sources (H3)

  1. American Van Lines, “AVL Advantage

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.