American Van Lines Review 2022

We gathered 32 quotes from American Van Lines, scoured customer reviews, and analyzed services that most appeal to our readers to see how the company stacks up against the industry's best.
Best for up-front pricing
americanvanlines
4.8 out of 5 stars
4.8
  • Pros
    Flat-rate pricing
  • Pros
    Binding estimates
  • Cons
    No online quotes
Joe Roberts
Researcher & Writer
Read More
February 07, 2022
6 min read

Bottom line: With up-front pricing, unbeatable customer service, and a long list of services that few other companies can match, American Van Lines is a first-rate professional moving company.

American Van Lines' services include packing, loading, unloading, and furniture assembly and disassembly but also more unique services like storage, auto shipping, and transport for specialty items like pianos. By providing all of these services in one place, AVL offers a one-stop shopping experience to make your local or long-distance move more convenient.

On top of all this, AVL also has some of the best customer service in the industry paired with up-front pricing and binding estimates so you won't be unpleasantly surprised on moving day.

Keep reading to learn more about AVL and what it can offer you.

Pro Heading
Pros
Pro Bullet Flat-rate pricing
Pro Bullet Binding estimates
Pro Bullet Background-checked movers
Pro Bullet Certified piano and antique movers
Pro Bullet Price matching
Con Heading
Cons
Con Bullet Constant phone calls
Con Bullet No online quotes

Table of contents

Bullhorn
Move.org Moving Grants: The 411

At Move.org, we offer financial assistance to individuals and families who are moving in exchange for details about their experience. Their candid reviews help us provide unique, real-life perspectives about the moving process.

Visit our Moving Grant hub to find out which companies we’ve worked with and to apply for funding for your next move!


How much does American Van Lines cost?

American Van Lines’ prices are only slightly above industry averages. While they certainly aren’t the lowest rates we’ve seen, the quality of service American Van Lines delivers is worth every penny.

American Van Lines’ prices
Home size
Shipment weight
Price to move 140 miles
Price to move 546 miles
Price to move 1,011 miles
Price to move 1,174 miles

3-bedroom home

5,529 lbs.

$2,864 + $1,106 for packing services

$2,902 + $1,106 for packing services

$3,343 + $1,106 for packing services

$3,651 + $1,106 for packing services

3-bedroom home

9,988 lbs.

$4,297 + $1,998 for packing services

$5,311 + $1,998 for packing services

$6,646 + $1,998 for packing services

$6,338 + $1,998 for packing services

Data as of 11/8/19. 140-mile estimates based on moves from Washington, DC, to Philadelphia, PA. 546-mile estimates based on moves from Memphis, TN, to Chicago, IL. 1,011-mile estimates based on moves from Omaha, NE, to Buffalo, NY. 1,174-mile estimates based on moves from Los Angeles, CA, to Denver, CO. Estimates include the price of moving a standard washer and dryer, which cost $75 each at pickup and an additional $75 each upon delivery.

These rates are just rough estimates, not perfect predictions of what your move will cost. Your actual price will depend on factors like distance, time of year, how far ahead you schedule your move, and how much stuff you’re moving.

The rates above are just a small handful of the estimates American Van Lines gave us. If you want to see all of the prices American Van Lines shared (including different home sizes and shipment weights), download this PDF.

Money
For bargain hunters

If another company offers a lower price for your move, American Van Lines will lower its price to match the second offer. Keep in mind that the other offer has to come from a reputable carrier—if you get an extremely cheap offer from a moving company that consistently scams its customers, AVL won’t match their prices.


Why we recommend American Van Lines

Now that we’ve talked about the things that make American Van Lines sufficient for just about any move, let’s talk about what makes the company stand out.

Its flat-rate pricing

Unlike most other companies, American Van Lines charges customers using a flat-rate pricing system.1 Once you submit your inventory to AVL, the company will review it, calculate how much it will cost to ship everything (based on factors like distance, gas prices, and shipment weight), and send you an estimate.

Once you have this estimate and you agree to the terms, your price will not change—as long as you don’t add anything to your shipment after your inventory is submitted.

Few companies use this business model for one very simple reason: they can lose money if a job takes longer than expected.

Flat-rate pricing is generally much better for the consumer (you) for two reasons:

  1. You know exactly what you’re going to pay from start to finish (no additional fees or surprise charges at the end of the move).
  2. You might get your stuff ahead of schedule since flat-rate pricing motivates companies to work a little quicker and more efficiently to turn a larger profit.

Of course, this does mean that if your move goes quicker than projected, you’ll still pay the same amount. This makes flat-rate pricing a bit of a double-edged sword, but we think that up-front pricing and the possibility of quicker shipments are definitely worth it.

Heads Up
Not to be confused with

Lots of moving companies have very similar names, so it’s easy to confuse them. For example, American Van Lines has several competitors—namely North American Van Lines and Nationwide Van Lines—with names that are easy to mix up. Watch out for this when you go to schedule your move with AVL.

Its exceptional customer service

In 2019, Newsweek ranked American Van Lines as one of the best moving companies in the nation in terms of customer service (the other two being PODS and U-Haul). To create their rankings, Newsweek surveyed roughly a hundred customers for each company and asked them to rank their experiences based on factors like “Quality of Communication,” “Technical Competence,” and “Customer Focus.”

The fact that AVL rose to the top in a survey of real-life customers is a testament to the company’s high customer service standards, and while this is certainly a noteworthy accolade, we wanted to dig a little deeper.

We turned to AVL’s customer reviews online for more information, and what we found was an impressive number of customers praising the speed, efficiency, professionalism, and friendliness of AVL’s movers and customer service representatives.

While there were also a few negative reviews, the consensus among AVL customers was overwhelmingly positive.

Info Box
Brokers vs. Carriers

Most moving companies that offer every service American Van Lines does are either brokers or broker/carrier hybrids, but AVL is a carrier through and through (though we have seen the company broker services in extenuating circumstances). This means that the company personally completes every moving service it’s customers pay for, whereas brokers outsource all or some of their services to other moving companies.

Its commitment to the environment

The moving industry is a little behind the times, and most moving companies aren’t doing much to reduce their environmental impact. That’s why we find AVL’s environmental initiatives so refreshing:

  • It constantly updates its fleets to reduce fuel consumption.
  • It sources packing supplies from environmentally responsible vendors.
  • It updates its facilities with energy efficient lighting.

If going green is important to you, then AVL’s Earth-friendly policies make it one of the best companies to handle your move.

Pin
Community and charity efforts

On top of its environmental initiatives that help the planet, AVL works to help the people who live on it. Through the company’s community work, it supports charitable organizations like Toys for Tots and Birdies for the Brave. When you hire AVL to handle your move, you know that at least some of your money will go toward helping those in need.


Sign up for our moving guide!

Get emails with discounts, tips, and checklists—to guide you through every step of your move.

By signing up, you agree to our Terms of Use and Privacy Policy.


Compare interstate moving companies

Company name
Company type
Local and long-distance moves
Offers auto shipping
Visit website
Carrier and brokerage
Icon Yes  DarkYes
Icon Yes  DarkYes
Carrier
Icon Yes  DarkYes
Icon Yes  DarkYes
Carrier
Icon Yes  DarkYes
Icon Yes  DarkYes
Carrier and brokerage
Icon Yes  DarkYes
Icon Yes  DarkYes
safeway
Brokerage
Interstate only
Icon Yes  DarkYes

Data as of 11/19/2020.


American Van Lines features and services

American Van Lines at a glance

Company information

MC #

294798

U.S. DOT #

614506

Broker

Icon No  DarkNo

Carrier

Icon Yes  DarkYes

Insured

Icon Yes  Dark

Yes

Consumer complaints (2019)

18

AMSA ProMover certification

Icon Yes  Dark

Yes

Better Business Bureau rating

A-

American Van lines offers the following services:

  • Local moves
  • Long-distance and interstate moves
  • International moves
  • Auto shipping
  • Full-service moves
  • Packing and custom crating
  • Corporate and military relocation
  • Online shipment tracking
  • Secure climate-controlled storage
  • Piano moving
  • Antique and fine art moving
  • Moving coverage

It’s important to point out that AVL isn’t necessarily the best company for all of these services simply because it offers them. For services like auto shipping and storage, we recommend checking out what other companies have to offer so you can compare them to AVL and ensure you get exactly what you need.

Heads Up
Even the best movers can cause damage

Damages to customers’ belongings are almost inevitable in the moving industry, even with the best moving companies. The best way to protect yourself against a real headache when filing damage claims is to make sure you understand your chosen valuation option.


American Van Lines long-term reviews

Move.org’s American Van Lines historical review shows that the company hasn’t made any big year-over-year changes, and that it remains a customer favorite. The company offers residential, corporate, and military relocation, and holds a spot on our list of the best full-service moving companies (we love its flat-rate pricing).

This is where we’d usually note any big changes we’ve seen in the company. However, there simply aren’t any notable American Van Lines service changes. But that doesn’t mean customers haven’t noticed what it already does well.

For example, virtually every moving company has seen its number of complaints filed with the Federal Motor Carrier Service Administration rise after COVID-19. Not so with AVL. In the last two years, it had fewer formal complaints (two) than many companies typically receive in two months.

Some of the company’s success might be due to having the same president, Anthony DiSorbo, for more than two decades. Whatever the reason, we haven’t seen any year-over-year changes that raise any red flags. American Van Lines is one of the best full-service moving companies we’ve reviewed.


Our recommendation

AVL’s list of services alone makes it a superb choice for just about any move, and its up-front pricing, stellar customer service, and environmentally friendly practices make it one of our very favorite moving companies. Whether you’re moving to another neighborhood, another state, or even another country, we recommend AVL.

Let's get you moving!
If you’re ready to see what American Van Lines can do for you, hop on over to its website to get a quote.

If you like the sound of AVL but want to compare the company to others like it before you make a decision, check out our list of top-notch moving companies.


Methodology

Move.org evaluates and identifies the moving industry’s best full-service movers using a fivefold research approach:

  • Compare pricing transparency. We gather quotes, check for binding estimates, and read customer reviews about pricing to ensure each moving company’s prices are trustworthy. 
  • Mystery shopping. We review every company’s website, pose as customers in calls to companies, and read customer reviews to analyze every company’s moving services, transit protection, and customer service. We also interview actual customers to learn how their moves went from start to finish.
  • Site visits.  We invite moving companies to our headquarters in Salt Lake City, UT, to share data and expertise. We verify the information they provide by comparing it to data gathered through independent research and interviews with other movers.
  • Regular review. We routinely repeat this process to update our recommendations to reflect current data and trends. We also revise each review annually and make updates throughout the year.

Other long-distance movers we recommend

Our report on an AVL customer's experience

Sources

  1. American Van Lines, "AVL Advantage"
Joe Roberts
Written by
Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over four years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.