Now that we’ve talked about the things that make American Van Lines sufficient for just about any move, let’s talk about what makes the company stand out.
Unlike most other companies, American Van Lines charges customers using a flat-rate pricing system.1 Once you submit your inventory to AVL, the company will review it, calculate how much it will cost to ship everything (based on factors like distance, gas prices, and shipment weight), and send you an estimate.
Once you have this estimate and you agree to the terms, your price will not change—as long as you don’t add anything to your shipment after your inventory is submitted.
Few companies use this business model for one very simple reason: they can lose money if a job takes longer than expected.
Flat-rate pricing is generally much better for the consumer (you) for two reasons:
- You know exactly what you’re going to pay from start to finish (no additional fees or surprise charges at the end of the move).
- You might get your stuff ahead of schedule since flat-rate pricing motivates companies to work a little quicker and more efficiently to turn a larger profit.
Of course, this does mean that if your move goes quicker than projected, you’ll still pay the same amount. This makes flat-rate pricing a bit of a double-edged sword, but we think that up-front pricing and the possibility of quicker shipments are definitely worth it.
In 2019, Newsweek ranked American Van Lines as one of the best moving companies in the nation in terms of customer service (the other two being PODS and U-Haul). To create their rankings, Newsweek surveyed roughly a hundred customers for each company and asked them to rank their experiences based on factors like “Quality of Communication,” “Technical Competence,” and “Customer Focus.”
The fact that AVL rose to the top in a survey of real-life customers is a testament to the company’s high customer service standards, and while this is certainly a noteworthy accolade, we wanted to dig a little deeper.
We turned to AVL’s customer reviews online for more information, and what we found was an impressive number of customers praising the speed, efficiency, professionalism, and friendliness of AVL’s movers and customer service representatives.
While there were also a few negative reviews, the consensus among AVL customers was overwhelmingly positive.
The moving industry is a little behind the times, and most moving companies aren’t doing much to reduce their environmental impact. That’s why we find AVL’s environmental initiatives so refreshing:
- It constantly updates its fleets to reduce fuel consumption.
- It sources packing supplies from environmentally responsible vendors.
- It updates its facilities with energy efficient lighting.
If going green is important to you, then AVL’s Earth-friendly policies make it one of the best companies to handle your move.