1-800-PACK-RAT billing can be tricky to understand. Instead of a single total, the company breaks the price down into several charges payable at different times. In Mike’s case, it nearly cost him hundreds of dollars extra.
Remember how Mike worked some price-matching magic to lower his overall bill? Well, 1-800-PACK-RAT finally agreed to a $2,000 “flat fee” that was nearly $600 lower than the initial quote. But there was an extra $200 charge when the bill came. “The customer service agent said it was a transportation fee for the rising cost in diesel,” said Mike, who waited on hold for about five minutes before a supervisor agreed to waive the fee.
The agent may have said the fee increased to account for diesel fuel costs, but 1-800-PACK-RAT delivery fees are standard. They're also confusing—and that’s the problem. When even the Move.org team has to ask 1-800-PACK-RAT reps to clarify final prices, there’s room for improvement.