United Van Lines Review

Bottom line: With full-value protection included on every move, a long list of available services, and the most transparent pricing in the biz, United Van Lines is a top contender your upcoming long-distance move.

Overall rating

4.5 / 5

Heads up exclamation

How United Van Lines is responding to COVID-19

How United Van Lines is responding to COVID-19

United Van Lines is still servicing moving customers during the COVID-19 outbreak, but it is doing what it can to keep employees and customers safe. In addition to following CDC guidelines, the company is also offering virtual estimates and allowing customers to delay their moves if they aren’t feeling well.

United Van Lines offers just about every service you could need during a long-distance move, from auto transport and home cleaning to storage and full-service packing. This makes United a first-rate option for anyone looking for a convenient, one-stop shopping experience for their move.

And, since United offers instant online quotes, you can quickly decide if United is the best company for your budget or if you need to keep looking. Heads up: out of our favorite interstate moving companies, United gives you the most bang for your buck.

We’ve broken down United’s services and prices, as well as a few of its special features. Keep reading to learn what United Van Lines can offer you when you move.


  • Instant online estimates
  • Nationwide availability
  • Cleaning services
  • Short- and long-term storage
  • Online shipment tracking


  • Unpredictable customer services

See where United Van Lines ranks on our 2019 Best Long-Distance Movers list.

How much does United Van Lines cost?

United’s rates are very competitive. For apartment moves, we’ve found that United’s prices range between $2,100 and $6,200 depending on how much stuff you have and which services you use. For house moves, prices can range between $4,300 and $11,400.

Many full-service moving companies make you go through the full estimate process before giving you any pricing information. United operates more transparently than that—it offers both instant online moving estimates and add-on service package pricing without requiring you to provide any personal contact information.

This is a huge break from the norm, since many other movers require you to provide a phone number and an email address before offering you any sort of quote—online or otherwise.

To give you an idea of how much your move might cost, we ran an example move with varying home sizes through United’s online estimate tool.

Here are our results for a 1,100-mile move scheduled about a month in advance.

How much does United Van Lines charge for apartment moves?

Apartment sizeYou packUnited's crew packs
Studio or 1 bedroom$2,100$2,700
2 bedrooms$3,500$4,700
3+ bedrooms$4,300$6,200
Apartment size
Studio or 1 bedroom
2 bedrooms
3+ bedrooms
You pack United's crew packs
$2,100 $2,700
$3,500 $4,700
$4,300 $6,200

Data as of 3/15/18.

How much does United Van Lines charge for house moves?

House sizeYou packUnited's crew packs
1-2 bedrooms$4,300$6,200
3 bedrooms$5,400$8,000
4+ bedrooms$7,600$11,400
House size
1-2 bedrooms
3 bedrooms
4+ bedrooms
You pack United's crew packs
$4,300 $6,200
$5,400 $8,000
$7,600 $11,400

Data as of 3/15/18.

United Van Lines’ cost factors

United bases its online estimates on very limited information, so these numbers should serve only as a rough idea of what you might pay.

Your actual moving quote will depend on your personal in-home estimate and a few other factors:

  • Your moving date and time
  • The actual weight of your moving shipment
  • Your moving distance
  • Any additional moving services or protection you purchase

Although we can’t break down the specifics about how the first three factors will affect the cost of your move (it depends largely on your local United agent), we can let you know how some of the additional services will affect your moving estimate.

United’s package pricing makes budgeting your move easy

Most movers happily tell you online what extra services are offered, but very few actually tell you how much those services will cost until after you receive your final estimate.

United opts for a more transparent pricing approach with its Straight Talk Advantage program. It outlines six service packages with a range of both moving services and protection options you can customize to your liking—and it tells you exactly how much extra you’ll pay for each package.

Here’s a brief look at each of United’s service packages.

PackageEssentialsPlus 1Plus 2Plus 3Plus 4Plus 5
Additional value protection$5,000$25,000$25,000$25,000$30,000$30,000
Included services- Claim assistance
- ID theft protection
- Services from Essentials, and increased destination waiting time- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment
How many convenience services you can chooseNone12345
Additional value protection
Included services
How many convenience services you can choose
Essentials Plus 1 Plus 2 Plus 3 Plus 4 Plus 5
$195 $395 $595 $795 $1,195 $1,395
$5,000 $25,000 $25,000 $25,000 $30,000 $30,000
- Claim assistance
- ID theft protection
- Services from Essentials, and increased destination waiting time - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment
None 1 2 3 4 5

Here's a quick look at the convenience service options available with each package.

Options for Plus 1Options for Plus 2 and Plus 3Options for Plus 4 and Plus 5
Destination debris pickup
PC network disassembly
PC and network setup
Home theater stand mount disassembly
Home theater stand mount setup
Home theater wall mount disassembly
Move-out cleaning service
Home theater wall mount setup
Destination debris pickup
PC network disassembly
PC and network setup
Home theater stand mount disassembly
Home theater stand mount setup
Home theater wall mount disassembly
Move-out cleaning service
Home theater wall mount setup
Options for Plus 1 Options for Plus 2 and Plus 3 Options for Plus 4 and Plus 5

Money on your mind?

If your budget is your biggest concern, get a quote of your own to learn exactly how much your move with United might cost.
Get a quote

United at a glance

Company information
MC #67234
U.S. DOT #077949
Consumer complaints (2019)14
AMSA ProMover CertificationYes
Better Business Bureau ratingA+
MC #
U.S. DOT #
Consumer complaints (2019)
AMSA ProMover Certification
Better Business Bureau rating
Company information

Data as of 11/7/19.

What services does United Van Lines offer?

United offers a wide range of both included and paid services to give you the moving experience that best fits your needs. Before we get to the United’s full list of services, however, we want to point out a few notable standouts.

Standout features

  • Full-value moving coverage on every move
  • In-home tech support to uninstall or set up home theaters and computer networks
  • Package pricing online

If you’ve been on the hunt for a mover for long, you’ll know these features are uncommon. We’ll dive into each a little bit later, but first, let’s take a look at the rest of United’s offerings.

Services United Van Lines offers:

  • Local, interstate, and international moving services
  • Corporate relocation
  • Government relocation
  • In-home moving estimates
  • Customizable packing and unpacking
  • Loading and unloading
  • Home cleaning
  • Trash and debris removal
  • Home theater and computer network services
  • Full-value protection for all moves
  • Auto transport
  • Storage
  • Shipment tracking
  • Clearly advertised add-on package pricing
  • Online moving resources

Many of United’s services are included in the price of your move, but others add an additional cost to your final moving estimate. Take a look at the table below to see which services are free and which will require you to expand your moving budget a bit.

Compare included vs. additional United Van Lines services

In-home moving estimate✔ YesNo
Packing and unpackingNo✔ Yes
Loading and unloading✔ YesNo
Home cleaningNo✔ Yes
Trash and debris removalNo✔ Yes
Home theater and computer network servicesNo✔ Yes
Full-value protection✔ YesNo
Auto transportNo✔ Yes
StorageNo✔ Yes
Shipment tracking✔ YesNo
Online moving resources✔ YesNo
In-home moving estimate
Packing and unpacking
Loading and unloading
Home cleaning
Trash and debris removal
Home theater and computer network services
Full-value protection
Auto transport
Shipment tracking
Online moving resources
Included Paid
✔ Yes No
No ✔ Yes
✔ Yes No
No ✔ Yes
No ✔ Yes
No ✔ Yes
✔ Yes No
No ✔ Yes
No ✔ Yes
✔ Yes No
✔ Yes No

Why you should choose United Van Lines

Now that you’ve got a good idea of what United offers and how much it charges, let’s talk about some of the things that really make United stand out from its competition.

United’s pricing is pretty transparent—it’s just missing one thing…

We love how transparent United is in its package pricing, but we wish it were a bit more forthcoming with how it prices packing and unpacking.

The most useful moving service a company can offer is, arguably, packing up your belongings. But it’s also usually the most expensive service offered. With how transparent United is with its pricing of other services, we think it’s missing an opportunity here to offer the type of transparent pricing you’d expect from a program that boasts its straight talk. We can get a general idea of packing costs based on our online estimate prices from before. Scheduling an in-home estimate will provide you the most accurate price for your move, however.

United’s packing prices for apartments

Apartment sizeCost to pack
Studio or 1 bedroom$600
2 bedrooms$1,200
3+ bedrooms$1,900
Apartment size
Studio or 1 bedroom
2 bedrooms
3+ bedrooms
Cost to pack

Data as of 3/15/18.

United’s packing prices for houses

House sizeCost to pack
1–2 bedrooms$1,900
3 bedrooms$2,600
4+ bedrooms$3,800
House size
1–2 bedrooms
3 bedrooms
4+ bedrooms
Cost to pack

Data as of 3/15/18.

Moving companies traditionally charge for packing based on a combination of two things: how long will it take and how many supplies will be needed. The more things you need packed, the more it’ll cost. That’s why larger homes tend to have higher packing costs.

United’s packing service isn’t an all-or-nothing proposition, though. You can also select a few items for its professionals to pack and then pack the rest of your home yourself. The fewer items you select, the less packing will contribute to the cost of your final moving estimate.

Even if you decide you’d rather pack your whole house on your own, United’s crew will still step in to help by blanket wrapping your furniture on moving day. Your local United agent may also have moving supplies for purchase or free used boxes to help you get everything packed.

Be sure to ask during your in-home estimate what supplies your United agent offers.

Moving a lot of tech? United has you covered

United Van Lines has a lot of moving services that take the weight of the move off your shoulders, but one service in particular stood out to us above the rest—its tech services.

United’s tech services are unique in the full-service moving industry. Other movers advertise assistance with appliance installations, but unless you’re taking your gas appliances to your new home, we find these services to be overpriced and generally unnecessary. (Is it really that hard to unplug an electric dryer?)

Tech assistance, on the other hand, is a far more useful service for many households that are looking for a full-service move. United offers disassembly and setup services in two main tech areas: home theaters and PC networks.

Home theaters

If you’re looking to move your in-home cinema to your new abode, United can arrange to have your television and stereo disassembled and set back up in your new house. It can even have its crew take care of your TV stand or wall mount for you so you won’t have to search online for those instructions that you threw away promptly after opening the box.

United Van Lines home theater set up

PC networks

United will also happily arrange to have your computer and computer network disassembled, packed away, and set up at your new home. We find this service to be especially helpful for those who aren’t so tech savvy or who have a particularly complicated network setup.

United offers full-value protection on every move

You read that correctly. United finds another way to stand out with its full-value moving protection for every move—a service other movers normally offer as a paid upgrade.

If this doesn’t seem like a big deal to you, we promise, it really is.

Full-service movers usually include only basic liability coverage in the cost of your move—and like the name suggests, it’s pretty basic.

With basic liability coverage, the mover assumes liability for $0.60 per pound per item. This means if your 100-pound sofa gets damaged, your mover would pay you only $60, regardless of the sofa’s actual value. United’s included full-value protection, on the other hand, is much more comprehensive.

United calculates your coverage by multiplying your estimated shipping weight by $6 per pound. If you have a few higher-value items and you don’t think this level of coverage will be enough, United makes purchasing extra coverage easy. Each $1,000 of protection you add will cost you only $5.50.

Movers who are concerned about protecting their belongings—and don’t want to pay an arm and a leg extra to do it—should definitely give United a look.

Get money

How does United's coverage work?

How does United's coverage work?

For a 12,000-pound move, United would provide $72,000 in moving coverage to cover all of your belongings. Whether your 100-pound sofa was worth $60 or $6,000, it’d be covered under this plan.

Our recommendation

United Van Lines is a great option if you’re planning a long-distance move and need to take advantage of one of its unique moving services. Anyone can benefit from United’s included full-value moving protection—but if you’re moving a home theater or PC network, you should definitely consider contacting United.

One of United’s biggest perks is its readily available pricing information. Although its online estimate gives you only a general idea of what your move will cost, we loved how much other pricing information we were able to gather from its website before ever needing to schedule an in-home estimate.

United’s customer service is generally very good, but your experience will depend largely on the United agent you choose to work with. Be sure to look up the agent’s customer reviews online before reaching out to them.

What’s next?

Now that you know everything United has to offer, the next step is to get a quote for your move. Remember, it’s free and easy!
Get a quote

Have you completed a move with United Van Lines? Let us know how it went in the comments below! United Van Lines is our best bang for your buck pick in interstate moving. Check out our Best Interstate Moving Companies list to learn more.

Other interstate moving companies we love

If United doesn’t feel quite right for your move, then we recommend checking out one of these other interstate moving companies:

About Colin Holmes

Colin Holmes
Colin Holmes is no stranger to moving: he’s done so five times in the last five years, and he’s used his expertise to help over 185,000 readers plan their moves in the last year alone. As a former journalist and documentary interviewer, Colin brings a wealth of research experience to Move.org.
  • Anna Chilton

    WOW! JUST WOW!!!!

    My family and I have moved 5 times in the last 11 years. All of these times we have used various moving companies. Our fist experience 11 years ago was with United Van Lines. It was outstanding and everything just shy of being perfect. Since that time we used many other companies as a result of the concern for cost. All of those experiences were decent but pretty much mediocre.

    This last move was from West Palm Beach to San Antonio. We paid $10K out of our own pocket to have United to move us. They were not the cheapest but our first experience was such a positive one that we wanted to have that same experience again.

    The packing experience was a JOKE! We were sent 2 packers for a 5 bedroom home (3700+sq ft) that was short on the actual packing supplies and had to have one of the packers leave early in the day to get more and they STILL ran out! After 8pm they simply threw items in boxes without any sort of padding or wrapping.

    I cannot even tell you how many items were damaged in the move. As items came off the truck we saw item after item damaged. The final straw was when we noticed my husband’s MV Agusta damaged. This is a showpiece motorcycle that he had shipped directly from Italy (it’s only 1 of 57 in the entire US).

    We immediately called to let them know that we would have to be putting a claim in on this move (which we have NEVER done in all of our years of moving). We followed every single detail we were told to do to ensure the claim was handled properly. We were told it would take 3-4 weeks to have the claim resolved once it was submitted.

    We submitted everything on our end June of 2018. Here it is the week of Thanksgiving and we are just getting it settled. That might sound great, however, they have not only denied items (which we expected to some degree) but they are only paying for 1 item that was damaged on the motorcycle. I was SPECIFICALLY told to break down all of the items on the motorcycle since this was such a unique and specialty item and they would handle it as a separate claim even though it was all in the same original claim.

    NOW I’M BEING TOLD THAT IT WASN’T TO BE BROKEN DOWN AND WAS CONSIDERED TO BE ONE ITEM?!?!?! How is that my fault that I followed your orders???

    If I want this resolved I will have to take it to arbitration in order to get the additional couple grand that they destroyed out of my bike and how ever many months this will all take to resolve!!!

    Trust me – this isn’t over! I’m not just rolling over. Arbitration is definitely worth it for all of the hassle and headache they have put me and my family through.

    We were insured for 80K yet they can’t fork over what they screwed up? We are the ones to suffer and we are the ones that will now have to come up with the funds to fix THEIR mistakes and mishandling. And yes, we have pics and documentations for everything so this is by no means fabricated.

    We will NEVER use United again and I would advise you to do the same!!!

    • Shannon Lagapa-Talbott

      Omg. They’re moving me now & it’s a complete shit show. They’ve already dented & scratched out new RENTAL home as well as shoe zero regard for our items. One of the movers is so pissed about us wanting our living room in the basement but I’m not sure if the couches with fit down the stairs & he’s been making shitty comments the whole time like I can’t hear him to the extent of (but not limited to) “I guess just throw everything wherever until she figures out where she wants it”…..my couches are the last item to be unpacked….they’ve also already broke a leg off my treadmill, smoked around my furniture & throw cigarette butts wherever (when they thought I wasn’t watching). Go with someone else. This is already not worth it.

      • Anna Chilton

        Sadly, your experience sounds exactly like mine. No regard for the home we were moving into (scratches up and down newly painted walls), dropped furniture, dented and broken items galore and then the professionalism and treatment towards us (the client) was ridiculous. And that was on top of us cranking down the air to try and accommodate them (since we knew they’d get overheated easily), buying them lunches, tipping them, and doing all we could to constantly provide chilled gatorade and such so that they could be taken care of.
        I’m sorry this happened to you. Word of advice, put a claim in but do not expect much in return financially for all that is damaged, expect every thing you put on the claim to be critiqued immensely, and expect that to equally be as absurd. 🙁

  • karthik vadamalai

    worst movers ever. The packing people went out to smoke every 30min during the packing phase. they completely destroyed our study desk. Delivery person did not know how to protect things. they did not offer trash removal. would never recommend this company to anyone.

  • Kim robert

    Worst movers on earth!!! Don’t use them please!!! First quote 2500, called night before move after two hours on the phone For an itemized list price goes to 6000… Morning of the move they arrive and we are desperate for help because I herniated two disks, price goes to 13,0000!!! We sent them packing back to New Jersey!!! All foreign scam artists and they will NOT refund your deposit!!! Please don’t use this company !!!

  • Samantha

    I would never recommend United Van Lines to anyone. We have moved 7 times and are no stranger to how this works. We paid $9000 to move 1300 miles.
    1) We had Gary come to our house to assess all of our items and give an estimate. This went wonderfully well- or so I thought…
    2) On move day, they showed up with a semi over half full with two other families items… our things would not fit. It took several hours for another truck to show up for the rest of our things.
    3) The second truck showed up with just the driver… we had to help load the truck as there were several heavy items that WE PAID EXTRA to have moved BY UNITED.
    4) The second truck had no guaranteed delivery date and as I write this review I am still waiting for my items…
    5) The first semi arrives at our house for delivery with only the driver- no help to unload. There were several heavy items, as stated before, that we PAID EXTRA to have moved. On this truck there was a gun safe and an arcade game. We had to move these into our house ourselves.
    6) My son’s queen headboard is broken in half- not fixable.
    We pretty much paid $9000 for gas for their semi. They did not help load with the second truck- which we shouldn’t have needed in first place. And they did not help unload the first truck. Still waiting for the second truck to arrive with other heavy items so we’ll see how that goes…
    Next time, I will rent a U-Haul and do it myself. At least then we will know where our possessions are, and we will be prepared and have help lined up. This is their job- this is what they do every day- and FAILED on two out of the three things they were hired to do.
    Extremely disappointed to put it nicely.