United Van Lines Review: Offering You Unique Services and Transparent Pricing

United Van Lines is a full-service moving company that specializes in household moves and corporate and government relocations. The same can be said for many other full-service movers, but United offers a few unique services that help set it apart from the crowd.

Will this be enough for you to choose United for your upcoming move? Let’s take a look at what it has to offer and let you be the judge.

Overall rating

4.5 / 5

See where United Van Lines ranks on our 2018 Best Interstate Movers list.

What services does United Van Lines offer?

United offers a wide range of both included and paid services to give you the moving experience that best fits your needs. Before we get to the United’s full list of services, however, we want to point out a few notable standouts.

Standout features

  • Full-value moving coverage on every move
  • In-home tech support to uninstall or set up home theaters and computer networks
  • Package pricing online

If you’ve been on the hunt for a mover for long, you’ll know these features are uncommon. We’ll dive into each a little bit later, but first, let’s take a look at the rest of United’s offerings.

Services United Van Lines offers:

  • Local, interstate, and international moving services
  • Corporate relocation
  • Government relocation
  • In-home moving estimates
  • Customizable packing and unpacking
  • Loading and unloading
  • Home cleaning
  • Trash and debris removal
  • Home theater and computer network services
  • Full-value protection for all moves
  • Auto transport
  • Storage
  • Shipment tracking
  • Clearly advertised add-on package pricing
  • Online moving resources

Many of United’s services are included in the price of your move, but others add an additional cost to your final moving estimate. Take a look at the table below to see which services are free and which will require you to expand your moving budget a bit.

IncludedPaid
In-home moving estimate
Packing and unpacking
Loading and unloading
Home cleaning
Trash and debris removal
Home theater and computer network services
Full-value protection
Auto transport
Storage
Shipment tracking
Online moving resources
In-home moving estimate
Packing and unpacking
Loading and unloading
Home cleaning
Trash and debris removal
Home theater and computer network services
Full-value protection
Auto transport
Storage
Shipment tracking
Online moving resources
Included Paid
Megaphone

“United Van Lines is a great option if you’re planning a long-distance move and need to take advantage of one of its unique moving services.”

How much does United Van Lines cost?

Many full-service moving companies make you go through the full estimate process before giving you any pricing information. United operates more transparently than that—it offers both instant online moving estimates and add-on service package pricing without requiring you to provide any personal contact information.

This is a huge break from the norm, since many other movers require you to provide a phone number and an email address before offering you any sort of quote—online or otherwise.

To give you an idea of how much your move might cost, we ran an example move with varying home sizes through United’s online estimate tool.

Here are our results for a 1,100-mile move scheduled about a month in advance.

Apartment sizeYou packUnited's crew packs
Studio or 1 bedroom$2,100$2,700
2 bedrooms$3,500$4,700
3+ bedrooms$4,300$6,200
Apartment size
Studio or 1 bedroom
2 bedrooms
3+ bedrooms
You pack United's crew packs
$2,100 $2,700
$3,500 $4,700
$4,300 $6,200
House sizeYou packUnited's crew packs
1-2 bedrooms$4,300$6,200
3 bedrooms$5,400$8,000
4+ bedrooms$7,600$11,400
House size
1-2 bedrooms
3 bedrooms
4+ bedrooms
You pack United's crew packs
$4,300 $6,200
$5,400 $8,000
$7,600 $11,400

United bases its online estimates on very limited information, so these numbers should serve only as a rough idea of what you might pay.

Your actual moving quote will depend on your personal in-home estimate and a few other factors:

  • Your moving date and time
  • The actual weight of your moving shipment
  • Your moving distance
  • Any additional moving services or protection you purchase

Although we can’t break down the specifics about how the first three factors will affect the cost of your move (it depends largely on your local United agent), we can let you know how some of the additional services will affect your moving estimate.

United’s package pricing makes budgeting your move easy

Most movers happily tell you online what extra services are offered, but very few actually tell you how much those services will cost until after you receive your final estimate.

United opts for a more transparent pricing approach with its Straight Talk Advantage program. It outlines six service packages with a range of both moving services and protection options you can customize to your liking—and it tells you exactly how much extra you’ll pay for each package.

Here’s a brief look at each of United’s service packages.

PackageEssentialsPlus 1Plus 2Plus 3Plus 4Plus 5
Cost$195$395$595$795$1,195$1,395
Additional value protection$5,000$25,000$25,000$25,000$30,000$30,000
Included services- Claim assistance
- ID theft protection
- Services from Essentials, and increased destination waiting time- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment- Services from Plus 1, and additional delay payment
How many convenience services you can chooseNone12345
Package
Cost
Additional value protection
Included services
How many convenience services you can choose
Essentials Plus 1 Plus 2 Plus 3 Plus 4 Plus 5
$195 $395 $595 $795 $1,195 $1,395
$5,000 $25,000 $25,000 $25,000 $30,000 $30,000
- Claim assistance
- ID theft protection
- Services from Essentials, and increased destination waiting time - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment - Services from Plus 1, and additional delay payment
None 1 2 3 4 5

Here’s a quick look at the convenience service options available with each package.

Options for Plus 1Options for Plus 2 and Plus 3Options for Plus 4 and Plus 5
Destination debris pickup
PC network disassembly
PC and network setup
Home theater stand mount disassembly
Home theater stand mount setup
Home theater wall mount disassembly
Move-out cleaning service
Home theater wall mount setup
Destination debris pickup
PC network disassembly
PC and network setup
Home theater stand mount disassembly
Home theater stand mount setup
Home theater wall mount disassembly
Move-out cleaning service
Home theater wall mount setup
Options for Plus 1 Options for Plus 2 and Plus 3 Options for Plus 4 and Plus 5

United’s pricing is pretty transparent—it’s just missing one thing…

We love how transparent United is in its package pricing, but we wish it were a bit more forthcoming with how it prices packing and unpacking.

The most useful moving service a company can offer is, arguably, packing up your belongings. But it’s also usually the most expensive service offered. With how transparent United is with its pricing of other services, we think it’s missing an opportunity here to offer the type of transparent pricing you’d expect from a program that boasts its straight talk. We can get a general idea of packing costs based on our online estimate prices from before. Scheduling an in-home estimate will provide you the most accurate price for your move, however.

Apartment sizeCost to pack
Studio or 1 bedroom$600
2 bedrooms$1,200
3+ bedrooms$1,900
Apartment size
Studio or 1 bedroom
2 bedrooms
3+ bedrooms
Cost to pack
$600
$1,200
$1,900
House sizeCost to pack
1–2 bedrooms$1,900
3 bedrooms$2,600
4+ bedrooms$3,800
House size
1–2 bedrooms
3 bedrooms
4+ bedrooms
Cost to pack
$1,900
$2,600
$3,800

Moving companies traditionally charge for packing based on a combination of two things: how long will it take and how many supplies will be needed. The more things you need packed, the more it’ll cost. That’s why larger homes tend to have higher packing costs.

United’s packing service isn’t an all-or-nothing proposition, though. You can also select a few items for its professionals to pack and then pack the rest of your home yourself. The fewer items you select, the less packing will contribute to the cost of your final moving estimate.

Even if you decide you’d rather pack your whole house on your own, United’s crew will still step in to help by blanket wrapping your furniture on moving day. Your local United agent may also have moving supplies for purchase or free used boxes to help you get everything packed.

Be sure to ask during your in-home estimate what supplies your United agent offers.

Moving a lot of tech? United has you covered

United Van Lines has a lot of moving services that take the weight of the move off your shoulders, but one service in particular stood out to us above the rest—its tech services.

United’s tech services are unique in the full-service moving industry. Other movers advertise assistance with appliance installations, but unless you’re taking your gas appliances to your new home, we find these services to be overpriced and generally unnecessary. (Is it really that hard to unplug an electric dryer?)

Tech assistance, on the other hand, is a far more useful service for many households that are looking for a full-service move. United offers disassembly and setup services in two main tech areas: home theaters and PC networks.

Home theaters

If you’re looking to move your in-home cinema to your new abode, United can arrange to have your television and stereo disassembled and set back up in your new house. It can even have its crew take care of your TV stand or wall mount for you so you won’t have to search online for those instructions that you threw away promptly after opening the box.

United Van Lines home theater set up

PC networks

United will also happily arrange to have your computer and computer network disassembled, packed away, and set up at your new home. We find this service to be especially helpful for those who aren’t so tech savvy or who have a particularly complicated network setup.

United offers full-value protection on every move

You read that correctly. United finds another way to stand out and includes full-value moving protection for every move—a service other movers normally offer as a paid upgrade.

If this doesn’t seem like a big deal to you, we promise, it really is.

Full-service movers usually include only basic liability coverage in the cost of your move—and like the name suggests, it’s pretty basic.

With basic liability coverage, the mover assumes liability for $0.60 per pound per item. This means if your 100-pound sofa gets damaged, your mover would pay you only $60, regardless of the sofa’s actual value. United’s included full-value protection, on the other hand, is much more comprehensive.

United calculates your coverage by multiplying your estimated shipping weight by $6 per pound. So for a 12,000-pound move, United would provide $72,000 in moving coverage to cover all of your belongings. Whether your 100-pound sofa was worth $60 or $6,000, it’d be covered under this plan.

If you have a few higher-value items and you don’t think this level of coverage will be enough, United makes purchasing extra coverage easy. Each $1,000 of protection you add will cost you only $5.50.

Movers who are concerned about protecting their belongings—and don’t want to pay an arm and a leg extra to do it—should definitely give United a look.

Bullhorn

“Many full-service moving companies make you go through the full estimate process before giving you any pricing information. United operates more transparently than that—it offers both instant online moving estimates and add-on service package pricing without requiring you to provide any personal contact information.”

Our recommendation

United Van Lines is a great option if you’re planning a long-distance move and need to take advantage of one of its unique moving services. Anyone can benefit from United’s included full-value moving protection—but if you’re moving a home theater or PC network, you should definitely consider contacting United.

One of United’s biggest perks is its readily available pricing information. Although its online estimate gives you only a general idea of what your move will cost, we loved how much other pricing information we were able to gather from its website before ever needing to schedule an in-home estimate.

United’s customer service is generally very good, but your experience will depend largely on the United agent you choose to work with. Be sure to look up the agent’s customer reviews online before reaching out to them.

Have you completed a move with United Van Lines? Let us know how it went in the comments below!