Your Moving Delivery Day Checklist

Asha Kennedy
Researcher & Writer
Read More
Edited By Sarah Cimarusti
Published on November 29, 2021
5 min read

Hiring a professional moving company is a real help when it comes to getting your things packed and loaded into a moving truck. But if you’re still worried about what to expect on delivery day, you’re not alone. Delivery can be just as stressful as packing and loading, so the best way to avoid a headache is to be prepared.

Here are some ways you can take advantage of the time before, during, and after your moving day to make the entire day go more smoothly.


Before the moving crew arrives

  1. Decide on your floor plan in advance. Knowing exactly where you want furniture and moving boxes to go in advance will help the crews unload more efficiently. That means you might need to take some accurate measurements. It’s also a good idea to clear all rooms and hallways of boxes or debris to make a clear path for delivery crews.
  2. Alert your neighbors or rental office in advance. Your moving truck may block entrances, parking, or high traffic areas so make sure you let neighbors and rental office management know so they can make arrangements too.
  3. Contact your driver to confirm your delivery date. Your moving coordinator should be able to provide you with the contact information for your delivery driver. From there, you’ll be able to confirm which day the driver plans to deliver and make plans accordingly.
  4. Let your coordinator know if someone else will accept your delivery. If you aren’t able to accept the delivery yourself, someone else (who is at least 18 years old) can do it on your behalf. Just make sure to let your coordinator know in advance so they can give the delivery crew a heads up before delivery day.

On delivery day

  1. Keep your phone close. Sometimes crews can run late from a previous job or may get lost trying to find your home, so they might try to contact you. And as frustrating as it can be, missing updates from your moving crew could cost you—especially if the crew has to return to the warehouse and attempt another delivery at a later date. So make sure to keep your phone handy with the ringer turned all the way up!
  2. Check off the inventory yourself. Once the delivery begins, you can ask the driver or crew lead to call off inventory numbers on each box and piece of furniture, so you can make a note of the item and its condition as it enters your home. That way, if there are any damages to an item, you can be sure to make a note of them right away for claims purposes.
  3. Inspect your belongings carefully. Prioritize checking boxes that contain high-value items first. Again, you should note any damages that you see on the inventory. But keep in mind that this is not the same as filing a claim. You will still need to contact your coordinator to get the information you’ll need to file a claim.
  4. Stay cool. Delivery is a very long and arduous event, we hear you, but rushing your moving crew doesn’t make the move go any smoother. Keep calm and carry on—your crew will appreciate it!
  5. Take breaks. It’s okay to plan time for rest throughout the day so everyone has a chance to recoup and get a snack. It’s never a bad idea to provide pizza and bottled water for your delivery crew, (especially during the hot months), which some may appreciate more than a tip! Tipping is still appreciated, though, especially if you feel you received really good service.
  6. Make sure all furniture is reassembled. If there was any furniture that was disassembled at your old home, the delivery crew is responsible for reassembling those items in your new home. This includes beds!
  7. Be diligent about debris. Professional movers should take all moving debris (or trash) with them, from boxes and bubble wrap to floor protection. If you choose to unpack your items yourself, you can sometimes request a debris removal at a later date. Make sure to confirm with your coordinator.
  8. Do a final walkthrough with the crew. People often forget about this step. Make sure to walk through each room with your driver or crew lead to make sure they addressed all damaged or missing items with you, removed any debris leftover from the move, and went through all paperwork that needs to be signed. Don’t wait until the crew leaves to do this!
Bullhorn
‘Unpacking’ and ‘putting away’ are two different things

Moving companies define unpacking as “removing items from boxes and placing them on the nearest flat surface.” You are ultimately responsible for putting these items away. However, in some cases, you can request assistance with organizing your belongings after unpacking for an additional fee.


After the moving crew leaves

  1. Contact your mover about missing or damaged items. Ideally, you’ll want to contact your coordinator on moving day, as soon as you see any damage. However, you should also follow up with your moving coordinator to start the claims process for any item that is missing or damaged after you’ve finished unpacking.
  2. Hang on to signed paperwork and correspondence. It’s a good idea to keep track of any paperwork or correspondence with your moving company for at least 60 days after your move, in case you need any of it to help support a claim.
  3. Settle into your new home. Once everything has been accounted for, it’s time to make your new house a home. Get groceries, set up your internet services, leave a review about your moving day for your moving company, or even plan a housewarming party. Either way, you can take a deep breath. . . . You did it!
Exclamation
What to do if you’ve had a bad moving day

So your move is over and you’re feeling . . . less than satisfied? Well, if you’ve had an awful experience with your moving company, first contact your coordinator and see what response your moving company can offer. If that doesn’t work, you can always file a complaint against your moving company, or leave a review on their website. Your experience lets them know what can be improved.


Moving day checklist FAQ

How do I prepare for moving day?

The best way to prepare for moving day is to stay organized. If you’re preparing for your pack and load day, you’ll want to remove household items from closets or hard to reach places. You’ll need to be all packed before your loading crew arrives if you didn’t pay for packing!

If you’re preparing for delivery, you’ll want to make sure you can be present on the date and time of delivery. Creating a floor plan in advance can also help you determine where to put furniture and boxes once they arrive.

Is there a checklist for moving?

Yes, we do have a complete moving checklist that will guide you through a move from beginning to end if you need it. You can also review our moving delivery day checklist above.

What should I do before moving?

There is plenty you can do before moving, from hiring the right mover to asking the right questions and packing items correctly. The week before your move, it helps to disassemble all large furniture, clean emptied rooms, and pack your suitcases. Also, don’t forget to gather all your keys and garage openers, finish all your packing, and perform a final walkthrough.


Asha Kennedy
Written by
Asha Kennedy
Asha Kennedy is a researcher and content writer who brings almost 5 years of experience working directly with multiple carriers as a Move Coordinator, including Mayflower, United, and Allied International. During her career, she has successfully partnered with diverse clientele to coordinate Military, International, Interstate and Corporate relocations—and uses this experience to create meaningful and educational content for future movers! Asha graduated from Hampton University with honors in English. Asha enjoys being in nature, reading books, and learning new things.