No one likes to feel ripped off after a long move. And if this is what you’re feeling, let us be the first to say: we’re so sorry this has happened to you. The good news? You have options.
In these situations, we encourage you to file a formal complaint to help resolve the issue as quickly as possible. You can file a complaint in a few different ways:
- Reach out directly to your moving company.
- Submit your complaint to the FMCSA National Consumer Complaint Database.
- Contact a state regulatory or enforcement agency.
- Consider arbitration with the American Trucking Association (ATA).
We’ll walk you through a four-step process to file a claim against a moving company—and explain when you might be better off just leaving an online review. We’ll also share some tips for avoiding moving scams.