2019 Mayflower Moving Review

Bottom line: Mayflower’s moving packages, protection plans, and large network of agents make it a great option for anyone planning a large or complicated move.

Overall rating

4.6 / 5

Mayflower calls itself “America’s Most Trusted Moving Company,” and its goal is to make your move as quick and convenient as possible. If you’re planning a large, difficult move, then hiring a full-service company like Mayflower is a great way to save yourself the trouble of doing all the work on your own.

With versatile coverage options and a long list of optional moving services, Mayflower allows you to customize your moving package to meet your unique needs. However, if you’re just trying to get a quick quote before making a decision, you might be disappointed by Mayflower’s inconvenient estimate process.

Keep reading to find out how Mayflower can offer you a flexible and stress-free moving experience.

Pros

  • Nationwide fleet with FMCSA certification
  • Safe and secure storage options
  • Online articles, checklists, and resources to help you plan your move
  • Large network of agents
  • Interactive truck tracking online (not always accurate or available)

Cons

  • Variable customer service depending on local agents
  • Several broken links and features on website
  • No estimates over the phone or online

Mayflower is our best for personalized service choice in long-distance moving. Check out our Best Long-Distance Moving Companies list to learn more.

What we like

Mayflower offers many of the services standard for large moving companies, but a few standout features set it apart.

Mayflower’s standout features

  1. It offers customizable moving packages.
  2. It has comprehensive protection plans.
  3. It has a large network of agents.

Services Mayflower offers

  • Local, long-distance, and international moves
  • Packing and unpacking
  • Safe storage options
  • Transportation for cars and boats
  • Multiple coverage options
  • Packing supplies provided
  • Furniture assembly and disassembly
  • Multimedia assembly and disassembly
  • Military moves
  • Transportation for pianos and other specialty items
  • Cleaning services
  • Moves for corporate and medical facilities

Mayflower moving prices

A lot of factors go into the price of a large move. Mayflower’s prices are determined by the total weight of your shipment, the price of gas, and the distance between your current home and your destination. Since these factors can be completely different from one move to the next, prices may vary.

That means Mayflower doesn’t offer specific pricing information online or over the phone, which can make your planning process a little more difficult early on. Quotes are only available after an in-home evaluation of your household goods. This policy ensures you get an accurate estimate, but it’s not ideal if you’re shopping around and want a quick answer.

Getting an in-home estimate

If you request a quote on the Mayflower website, you’ll have to provide your email, your phone number, and some basic information about your move.

Soon after you submit your request, a customer service representative will call you to set up a time for an evaluator to do a walk-through of your home. After the walk-through, the evaluator will give you your estimate. For convenience, you can also do the walk-through over a video call with the evaluator instead of coordinating a time they can come to your home.

Once you get your Mayflower estimate, you can head over to our moving costs article to see how your estimate compares to the national average.

Get money

FOR SMALLER MOVES

FOR SMALLER MOVES

Customers moving out of small homes and apartments can take advantage of Mayflower’s Snapmoves℠ feature. Snapmoves℠ gives customers access to faster moving options, inexpensive storage, and other convenient features.

Full-service package pricing

While Mayflower won’t give you an estimate online, the website does outline costs for the various moving packages you can choose from. Your move’s total price will equal the package base price plus your specific mileage/weight cost.

All Mayflower packages include the following services:

  • Packing, unpacking, and truck loading
  • A one-year platinum membership in an identity theft protection program
  • Assistance filing claims for damaged or lost belongings
  • Packing supplies like boxes, wrapping paper, furniture blankets, and padding

Mayflower package details

PackageEssentialPlus 1Plus 2Plus 3Plus 4Plus 5
Price$195$395$595$795$1,195$1,395
Late delivery compensation$100 per late day$100 per late day$250 per late day$250 per late day$250 per late day$250 per late day
Destination waiting time2 hrs.4 hrs.4 hrs.4 hrs.4 hrs.4 hrs.
Supplemental damage or loss coverage$5,000$25,000$25,000$25,000$30,000$30,000
Optional convenience services*012345
Package
Price
Late delivery compensation
Destination waiting time
Supplemental damage or loss coverage
Optional convenience services*
Essential Plus 1 Plus 2 Plus 3 Plus 4 Plus 5
$195 $395 $595 $795 $1,195 $1,395
$100 per late day $100 per late day $250 per late day $250 per late day $250 per late day $250 per late day
2 hrs. 4 hrs. 4 hrs. 4 hrs. 4 hrs. 4 hrs.
$5,000 $25,000 $25,000 $25,000 $30,000 $30,000
0 1 2 3 4 5

Current as of 4/4/19
*Optional convenience services are listed below.

Mayflower offers customizable moving packages

To make your move as stress-free as possible, Mayflower gives you the option to add their “convenience services” to your moving package. By bundling these services into your package, you can save money and make sure your move meets your unique needs.

Convenience services

Essential

  • No additional services to choose from.

Plus 1

(Choose one)

  • Stand mount setup for a home theater
  • Stand mount disassembly for a home theater
  • Wall mount disassembly for a home theater
  • Setup for a computer and a network
  • Disassembly for a computer and a network
  • Debris removal at destination

Plus 2

(Choose two)

  • Anything from “Plus 1” package
  • Six hours of cleaning for the house you’re moving out of

Plus 3

(Choose three)

  • Anything from “Plus 2” package

Plus 4

(Choose four)

  • Anything from “Plus 2” package
  • Ten hours of cleaning for the house you’re moving into

Plus 5

(Choose five)

  • Anything from “Plus 4” package
Bullhorn

PLEASE NOTE

PLEASE NOTE

Many of these convenience services are related to tech setup and takedown. If setting up/taking down your own internet or home theater sounds like a headache, these options can make your move a lot easier. Keep in mind that Mayflower may outsource tech labor and cleaning to third party companies.

Mayflower has comprehensive protection plans

For any large move, insurance is an absolute must. Even the most careful and competent moving company can accidentally lose boxes or damage a customer’s property from time to time. Luckily, Mayflower allows you to build your protection plan around your needs and your budget.

If you want to learn more about protection plans, check out our article on moving insurance.

Full-value coverage

Warning: there’s a little bit of math ahead.

Mayflower’s full-value coverage insures your shipment for $6 per pound. The cost of full-value coverage varies from shipment to shipment, but Mayflower’s base rate is $150 per load plus $0.55 per $100 of valuation cost.1

For example, if your shipment weighs 6,000 pounds and you declare its total value to be $40,000, your coverage rate would be calculated like this:

$40,000 / 100 = $400
$400 x $0.55 = $220
$150 + $220 = $370

So, for $370 of up-front cost, your shipment would be covered for up to $36,000 of loss and damage. It’s important to note that the full-value coverage only protects your $40,000 shipment for $36,000. This is because the shipment weighs 6,000 pounds and the coverage protects your shipment for $6 per pound. It’s calculated like this:

6,000 lbs. x $6 = $36,000

While this difference might seem like a problem, you may not actually need to worry about it. The supplemental coverage included in the various moving packages should make up that difference for most shipments.

All Mayflower packages also come with a feature called “Flagship Protection.” This protection extends your full-value coverage to include damaged or missing pieces of sets (such as chairs in dining sets), mechanical/electronic malfunctions, and natural disasters.

Full-value coverage rarely covers anything that costs more than $100 per pound. For antiques, collectibles, and other belongings that would cost more than $100 per pound to repair or replace, you’ll want to get some additional coverage.

Additional coverage

While full-value protection is a great way to insure department store furniture and everyday household goods, some shipments require additional protection. If your load includes especially valuable property, such as a one-of-a-kind painting or an antique instrument, you can fill out a high value inventory form and pay to give it additional coverage.

The rate for this additional coverage is $5.50 for every $1,000 of coverage you want to add. For example, if you have an antique vase that you want to insure for $6,000, you can do that by paying an extra $33 up front.

Basic liability coverage

If you’re moving on a very tight budget, you can waive Mayflower’s full-value protection and go with the basic liability coverage that all moving companies offer for free.

This liability coverage only provides $0.60 of coverage per pound of your shipment. If your shipment only includes inexpensive and replaceable belongings, then basic liability coverage isn’t a terrible option—as long as you’re willing to accept the possibility of some loss.

But what if you were using the liability coverage and you shipped that $6,000 vase we talked about earlier? If the vase got lost or damaged in transit, you would only get reimbursed $0.60 for each pound it weighed. Even if the vase was particularly large and weighed nine pounds, you would get just $5.40, a tiny fraction of the vase’s worth!

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FOR YOUR PROTECTION

FOR YOUR PROTECTION

If your items are missing or damaged upon delivery, make note of it on the delivery form before the delivery guys leave to ensure your claim is fairly handled.

Mayflower has a large network of agents

With a nationwide fleet that includes over 250 agents, Mayflower is designed to help people with local and long-distance moves alike. Every agent in the network is directly employed by Mayflower, so you can expect any agent who handles your move to provide everything Mayflower offers.

This quality sets Mayflower apart from lots of other interstate movers. Many of these companies are actually brokerages, meaning they outsource labor and moving services to third-party companies. The downside of working with a brokerage is that you can get sub-par service.

Unlike a brokerage, Mayflower’s network ensures that only Mayflower movers will handle and store your belongings from pickup to delivery.

If you want to read customer reviews for your local Mayflower agents, you can check out the full list of agents in every city and state in the US.

International moves

Mayflower also has transportation resources in more than 180 countries. As with interstate and local moves, Mayflower handles shipping and storage for international moves internally, so you don’t have to worry about coordinating with another company in the country you’re moving to. Additionally, all of Mayflower’s moving packages can be used for international moves.

Heads up exclamation

KEEP IN MIND

KEEP IN MIND

While all agents work directly for Mayflower, customer experiences vary from agent to agent. When you meet with your Mayflower representative, ask which local agents will be handling your property, then read customer reviews of those agents so you know what to expect.

Our opinion

If you’ve got a big move in your future, you can spare yourself a lot of hassle and wasted time by going with Mayflower. While getting a quote isn’t as convenient as it might be with other companies, Mayflower’s long list of benefits makes it a great option to consider.

If you’d like to learn about other long-distance moving options, check out our list of the best interstate moving companies of 2019.

Sources

  1. Mayflower, “Nationwide Interstate Relocation Tariff

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.
  • Beth sexton

    DO NOT use mayflower!! They stole so much of my belongings from my big dresser. My husband, myself with my 2 year old and 2 month old were moving from NYC to denver. Our stuff was going into storage for a few months until we found a home. ( we were staying at a family’s place in the meantime).
    They delivered everything and i checked everything off. But not thinking to check my dresser draw were I had all my sunglasses ( some as expensive as $450), a box of coin collection that our nana gave our daughter and a zip lock gallon size of jewelry!! A lot Including jcrew and Anthropologie stuff but also an irreplaceable ring my nana gave me who know has passed away and a good point of David yurman jewelry. I was completely discussed with the fact that they went through my draw which was wrapped up in my apartment and then taken to storage. The only time they were ever left alone was when my husband went to go get the movers lunch! I’m still completely sick over this. And they really didn’t do much for me in regards to compensation. I mean they gave me some but nothing that compares to what I lost. And more importantly things were taken that can’t be replaced which makes me sick to my stomach. NO one use this company!!! I don’t want this to happen to anyone else. They did an internal investigation but came up with nothing. So that person or people are still working for mayflower!