Like we’ve said before, First National Van Lines doesn’t provide much information on its website, but it does call out its price-match guarantee on its front page, so you know it takes this policy seriously.
First National will “match any competitor’s written price.” If you have to find another full-service mover that will give you a written quote for the exact same move (an over-the-phone quote won’t count), First National will lower its own quoted price.
This policy paired with First National’s nationwide availability ensures that you can get a good deal no matter where in the US you’re moving from or to.
While it can be hard to get reliable information from customer reviews, we believe that one of the best signs of a good moving company is how customers feel about it. From what we’ve seen, most First National Van Lines customers are more than happy with how the company handled their moves.
First National Van Lines has a 3.5/5 rating on Yelp with customers praising the company for a wide variety of qualities:
- Low prices
- Friendly customer service
- Careful shipment handling
Of course, there are a few bad reviews in the bunch, but the number of customers applauding First National’s services outweighs these negative opinions.
One of the most unique things about First National Van Lines is its interactive customer service chat. When you visit the company’s website, you’re greeted by a small but friendly chat box in the bottom right corner of your screen. Clicking this box will open up a chat window where you can ask questions and get quick answers.
It’s unclear whether the answers come from a real human or just a smart computer program, but this feature is a convenient way to get information—and if you’re an introvert, it beats talking to someone over the phone.
We couldn’t get all our questions answered through this chat service, so while it doesn’t fully make up for First National’s minimalist website, it can be really helpful if you need basic information quickly.