Bottom line: TWO MEN AND A TRUCK is a full-service moving company that handles both local and interstate moves with excellent customer service.

Overall rating

3.5 / 5

TWO MEN AND A TRUCK is a full-service moving company, meaning it can handle your entire move from start to finish. TWO MEN AND A TRUCK sets itself apart from the competition by stressing customer service. On its website, you’ll find prominent references to THE GRANDMA RULE® (“Treat everyone the way you would want your Grandma to be treated”) and a simple, user-friendly layout that helps you get a quote right away. Its network of 330 locations puts it among the largest movers in the country.

We like that TWO MEN AND A TRUCK operates on a franchise model, rather than with independent agents. This helps to standardize practices across the company, giving you a better chance of a good experience with your local mover.

You are the ideal TWO MEN AND A TRUCK customer if…

  • You’re moving long-distance. TWO MEN AND A TRUCK also offers local moves at an hourly, per-mover rate. But with full-service movers, long-distance is usually more cost-effective than local.
  • You have a good-sized budget. Whether you use TWO MEN AND A TRUCK for a long-distance or local move, be prepared for a large price discrepancy versus a DIY move.

How is TWO MEN AND A TRUCK’s customer service?

Your first experience with TWO MEN AND A TRUCK (also known as 2 MEN AND A TRUCK to lazy internet searchers) will likely be its website, which does a great job of quickly directing you to the nearest franchise location. Simply input your ZIP code and you’ll see any nearby locations. Your experience is largely dictated by the local agent rather than the company as a whole, so your next step should be to get a sense of whether the local movers live up to the corporate customer service values.

Two Men and a Truck reviewsTWO MEN AND A TRUCK displays its core values prominently on its website. Mostly it’s exactly what you would expect a company to say, with statements like “to always conducts oneself with honesty and fairness” and “to treat everyone the way you would want your Grandma to be treated.” While this can be easily dismissed as corporate boilerplate, we actually commend TWO MEN AND A TRUCK for giving customers such an easy way to judge its local movers. As you talk to the local agent, ask yourself if he or she is meeting the bar set by the company. If so, it’s a strong indication that this is a mover you can work with.

As you’re evaluating your local agent, have a list of basic questions ready to ask, then evaluate him or her based on whether they seem to live up to the expectations of the company. (Why not use the list of questions TWO MEN AND A TRUCK provides on its own website? It’s as good a list as any we’ve seen.)

Our research tells us that local franchises often live up these core values. Namely, TWO MEN AND A TRUCK is often able to do what many other moving companies cannot: garner more than a few great reviews on user-review sites like Yelp. In a random sampling of several locations nationwide, we found a higher-than-average ratio of positive to negative reviews.

User reviews

User-generated review sites should be taken with a grain of salt, but remember that it’s much, much easier for moving companies to generate negative than positive reviews. So this is a win in our book for TWO MEN AND A TRUCK’s local agents.

How we’d make TWO MEN AND A TRUCK better

If we had a wish, it would be that TWO MEN AND A TRUCK would make more things available online, like information and forms relating to its coverage and claims processes, or more information about the local franchises. But we’re satisfied that if you find a local agent that lives up to the corporate-wide standard set by TWO MEN AND A TRUCK, you’ll have a great move.

TWO MEN AND A TRUCK is a full-service mover with a full-service price tag

So if the price is so high, why would anyone choose a full-service move? The key lies in the phrase “full-service.” Anyone who has done a DIY move can see the appeal in having professionals pack, load, drive, unload, and unpack, or any combination of these things. In the case of TWO MEN AND A TRUCK, you also have the option of storage at one of its facilities, a big help when you’re between homes or downsizing. We also find that TWO MEN AND A TRUCK are ideal apartment movers. The bottom line is that when you fork over the money for a full-service move, you’re banking on a less stressful moving experience.

About Craig Hanks

Craig Hanks
Craig is a Salt Lake City-based writer who has moved more times than he cares to count. He tried living out of state a couple times, but SLC irresistibly pulled him back in.
  • Deb Greer

    5 reviews
    1.0 star rating 6/30/2017
    If i could give a minus 10 I would. My items were slowly packed as the movingmen kept disappearing. I found one man doing drugs in my master bathroom. I alerted the manager and she showed up but really did nothing. It took them 8 hours to do a 2 hour job.It took so long I loaded almost my whole garage myself. 3 1/2 years later I am back in town and had my things delivered. I discovered that my things (3 bedroom home with a shed and garage) had been moved from my storage unit in Raleigh to an open dirty warehouse full of other peoples things kept in place by shrink wrap because the Raleigh place closed. It took only 1 1/2 hours to off load my stuff. I realized that all of my items from the shed and gargae such as fishing poles, generator, tiller, grill, lawn mower, hedge trimmers, tools,expensive tiki torches,boating items, etc. were missing, I called the manager and he looked in the warehouse and found my lime green Costco umbrella and a few rakes unsecured and shoved between 2 other peoples shrunk wrapped stuff. That was it! Over $5000 of items are gone!!. However, when my things were being delivered, I had 2 large framed pictures that were smashed that were not mine in addition to 5 large glass shelves, stools and other things that did not belong to me. There was a different lot number on those. Of course I sent them a list of items that I could remember I had in storage. Management denied the claim stating those items were not anywhere on their inventory. I can just imagine the packers the day I complained about them disappearing and doing drugs pulling up to a pawn shop and offloading all those things that were loaded last onto the truck mainly by me. I can image the movers, moving all my items from the Raleigh store and getting them mixed up with another persons belongings and haphazardly stuffed into a dirty, open, unsecured, unmarked warehouse. I doubt they will be in business much longer. Shame on them!!!!

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  • Heather Argenti

    Two Men is definitely a big player in the relocation industry, but as with any model – they are not without faults. Just like the agent structure, the franchise structure can be difficult to independently size up a location, when they are all being the corporate ‘veil’.. Choosing a truly local, independent mover you research reviews, BBB, licensing, hiring practices, etc – Dig in to find the best option!

    If you are in Ohio, call us!