Unlike Allied’s pricing—which was nothing but positive—the company’s customer service was a mixed bag for Wilder. While nothing went terribly wrong on this front, there was a little drama between members of the moving crew, which added stress to Wilder’s move.
The driver who picked up and delivered Wilder’s belongings was nothing but professional, and the same was true of the mover who helped load up at Wilder’s old apartment. Both men worked quickly and kindly, and Wilder had nothing bad to say about either of them.
Unfortunately, a different mover helped unload at Wilder’s new apartment, and he was less than pleasant. He repeatedly complained about how the move was handled and various other things, including the driver—who he briefly had to wait for. At times, Wilder said that this behavior felt “hostile.”
The driver apologized several times for this mover’s behavior, and eventually he pulled the mover aside and had a private conversation with him. After this, the mover calmed down and behaved professionally.
We’re happy to report that aside from this brief—but stressful—issue with the assistant mover, Allied lived up to its award-winning customer service reputation. Almost everything arrived safely (more on that shortly), and in many ways, the kindness and professionalism of the driver and other crew members made up for the one mover’s unpleasant behavior.
It’s also important to note that Wilder’s move went quicker than expected. Originally, Allied said it would take them over a week to deliver Wilder’s belongings. The driver made the trip in two days, so Wilder and Alexander were able to settle into their new home early.
You probably shouldn’t bank on things going faster than estimated like this, but it’s certainly a good sign that it can happen with Allied.