What to know about Moving APT
Moving APT is a brokerage
Moving APT is a moving broker, and being aware of what that means upfront should help you better understand what kind of questions to ask and where to find help when problems arise, as they often do in moving, regardless of the company.
Moving brokers, also called brokerages, are like travel agents for your move. They don’t own any moving trucks or hire moving staff. Instead, they coordinate your move with other companies. This process can make your move easier and cheaper, since the broker manages all the logistics and gets quotes from multiple competing carriers.
Moving APT operates as a booking agent. When you call Moving APT, customer service doesn’t answer the phone as Moving APT. They answer as Moving Services, which is a bit confusing but tells you that you could interface with more than just a single company—rather an entire network of companies.
When you request a quote on Moving APT’s website, be ready to receive calls and emails from Moving APT’s network. Then you correspond with multiple moving companies in the network, fill out an inventory for each, and decide which agent you want to coordinate your move. The one you choose connects you with a moving carrier—the company with the actual labor and trucks.
Moving carriers own their own moving van fleets, hire in-house moving staff, and facilitate moves themselves. This business model is more transparent, since it guarantees you work with the same company you selected for your move.
While Moving APT doesn’t specifically state that it partners with other brokers on its website, I know based on my experience secret shopping Moving APT that it does, as both Adams Van Lines and Pricing Van Lines reached out to me during my initial quote process with Moving APT. Moving APT, Pricing Van Lines, and Adam Van Lines are middlemen who can arrange your move and connect you to the carrier.
Moving APT vets its carriers
Moving APT has an in-house department dedicated solely to speaking to customers while the carrier is present. The broker acts as a liaison to ensure everyone is on the same page and speaking the same language.
Moving APT allows you to request a different carrier as many times as you like, at no additional charge. It’s important to ask your booking agent if you can know the carrier ahead of your moving day. That way you have plenty of time to do your own research on the carrier.
Moving APT has worked with more than 350 carriers. We learned that carriers can receive only one job at a time for the first five jobs. Once the first job is complete and the customer has confirmed it satisfactory, the carrier may receive a second job, and so on, until five have been completed via the same process.
Moving APT also informed us they have a three strikes policy. The company has a rating system for carriers based on any complaint it receives. After the third warning, the carrier is terminated.
For more information, take a look at what qualifications Moving APT considers when working with carriers, and check out its YouTube reviews, which mention a few different carriers.
Estimated carrier delivery schedule
- 0–500 miles: 1–7 business days
- 501–1,200 miles: 2–14 business days
- 1,201–3,300 miles: 3–21 business days
Moving APT provided us with a rough estimate for the carrier delivery timeline. If you’re moving across the country, it can take up to 21 days.
It’s also important to note that Moving APT handles claims, not the carrier. It has a dedicated customer service department that assists the customer in filling out paperwork, obtaining any documentation from the carrier the customer may no longer have, or anything else they may need to get their claim completed and processed. Once a customer’s claim has been processed, Moving APT compensates them. It also employs a “good faith” account with courtesy compensation for anything that may not be included in a standard claim.
Move APT has above-average reviews with some caveats
We looked at a variety of positive and negative customer reviews from several sites, assessing trends and calculating an average of all reviews. Moving APT has an overall 3.8/5 customer review score, which is pretty high for a moving broker.
Some positive trends we see across reviews include praise for Moving APT’s carriers:
- Flexibility around scheduling
- Professional, diligent, careful, and efficient work efforts
- Communicative about important updates
A trend in some reviews tells us that many customers realize that they aren’t working directly with Moving APT a little too late. They feel duped for not recognizing the carrier and broker relationship and seem unsure of how or where to direct their feedback.
We think it’s worth mentioning that we see how active Moving APT is in responding to reviews. It does what it can to address and resolve negative reviews.
It had fewer FMCSA complaints in 2022
Every legitimate moving company has to be registered with the Federal Motor Carrier Safety Administration (FMCSA), a government agency that ensures moving companies are trustworthy. The FMCSA collects customer complaints against moving companies for hidden fees, broken household goods, and deceitful business practices.
In 2022, the company had 12 consumer complaints on FMCSA. Seven complaints were hostage situations (movers held onto consumers’ belongings). And eight complaints depicted “deceptive business practices.” Complaints included things like:
- Brokers misrepresenting themselves as movers
- Broker failing to provide list of carriers they use
- False advertising by a mover
While these numbers represent less than a tiny fraction of Moving APT’s yearly customers, we think that these comments are worth mentioning because it is echoed in other reviews aside from FMCSA’s.
Moving APT had 30 complaints in 2021, so it’s relieving to see the company cut the complaint total in half last year. That’s a big deal.
It gives binding estimates
After you request a quote and fill out your moving inventory, Moving APT will send you a binding moving estimate. Do not sign anything until you feel confident about your inventory. While Moving APT will lower your price on moving day if you have fewer boxes or belongings than you originally estimated, it will certainly hit you up for the items you missed on your inventory.
Curious to know how much your move would cost with Moving APT?