Moving APT 2020 Review

Bottom line: Moving APT offers almost every moving service you could want, but with average pre-discount pricing and a few small customer service red flags, it isn’t our first choice for any of them.

Overall rating

3.7 / 5

From full-service moving to storage and auto transportation, Moving APT does it all. The company has a network of movers and transporters it brokers its services out to, giving customers a convenient one-stop-shopping experience for their move.

That said, many of our favorite moving companies also offer all of these services under one roof. And Moving APT doesn’t have lower prices or a better customer satisfaction rate than its competition. It does offer price matching, though, so you can always get a lower price from Moving APT if you put in a little extra work and get quotes from multiple companies.

Keep reading to learn more about Moving APT’s services and prices.

Pros

  • Price matching
  • Background-checked employees
  • Helpful pricing info online

Cons

  • Numerous customer complaints
  • Unhelpful customer service chat

How much does Moving APT cost?

Moving APT’s prices are nothing special. We requested two full-service moving quotes from the company, and we found that its pre-discount prices are just about average.

For a four-bedroom home move from Los Angeles to Denver (roughly 1,174 miles), Moving APT quoted us $7,652. For a move of the same home size from Memphis to Chicago (roughly 546 miles), the company estimated $4,587.

Moving APT prices

Move distance (miles)Home sizePrice
1,1741,337 mi.$7,652
5468,675 lbs.$4,587
Move distance (miles)
1,174
546
Home size Price
1,337 mi. $7,652
8,675 lbs. $4,587

Data as of 4/23/2020. 1,174-mile estimate based on a move from Los Angeles, CA, to Denver, CO. 546-mile estimate based on a move from Memphis, TN, to Chicago, IL.

These prices include the following services:

  • Loading and unloading
  • Transportation
  • Blanket wrapping for furniture
  • Furniture assembly and disassembly
  • One free month of storage (optional)
  • Basic liability coverage

Considering everything included in these prices, they’re nothing to sneeze at, but they’re not especially low either. Overall, they track pretty closely with standard moving industry rates.

These prices don’t include packing boxed items (clothes, dishware, books, etc.) and elevator fees—though Moving APT does offer these services for an additional cost.

Our quotes also don’t include full-value protection (FVP), a type of moving coverage that protects your valuable items for roughly their replacement cost. Moving APT does offer FVP for an extra fee, and we always recommend it for valuable belongings like bed frames, artwork, and irreplaceable heirlooms.

Moving APT’s discounts

You can lower your quote from Moving APT if you qualify for one of their discounts:

  • Military discounts
  • Senior citizen discounts
  • Short-distance move discounts
  • Early reservation discounts

Unfortunately, Moving APT doesn’t provide information about these discounts on its website, so you’ll have to ask your customer service representative for more details when you call to get your estimate.

Moving APT’s price-matching policy

While Moving APT’s base rates are average, the company does offer price matching. This means that Moving APT will lower your rate to match an estimate from a competitor moving company.

While it does require a little extra legwork on your part, Moving APT’s price-matching policy can get you one of the most competitive rates for your move—if you request quotes from multiple companies.

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Need to cancel?

Need to cancel?

If you need to cancel your booking with Moving APT for any reason, you can get a full refund if you do so at least seven days prior to your move date.

Moving APT at a glance

Company information
MC #731090
US DOT #2247863
Broker ✔ Yes
CarrierNo
Insured✔ Yes
AMSA ProMover certificationNo
Better Business Bureau ratingNo rating
MC #
US DOT #
Broker
Carrier
Insured
AMSA ProMover certification
Better Business Bureau rating
Company information
731090
2247863
✔ Yes
No
✔ Yes
No
No rating

Data as of 4/21/2020. 

Moving APT features and services

  • Interstate moves
  • Local moves
  • Auto shipping
  • Government and military moves
  • Storage
  • Basic liability coverage
  • Full-value coverage
  • Moving supplies included
  • Loading and unloading
  • Packing and unpacking
  • Custom crating
  • Corporate relocation
  • Furniture assembly/disassembly
  • Piano transport
  • Hot tub transport
  • Appliance disconnection/reconnection

What to know about Moving APT

Now that we’ve covered the basics about Moving APT, we want to give special attention to a few things that stand out about the company.

It gives binding estimates

After you request a quote and fill out your moving inventory (either over the phone or online), Moving APT will send you a binding moving estimate.

If you have to move more furniture or boxes than you initially estimated or disclosed, however, your price will almost certainly go up at the last minute. This isn’t a hidden fee. In your estimate, Moving APT will clearly state that this can happen if you don’t provide an accurate inventory.

On the flip side, Moving APT will actually lower your price on moving day if you have fewer boxes or belongings than you originally estimated. For this reason, we recommend overestimating how many boxes you’ll need to ship. It’s better to estimate too much and get a better rate than estimate too little and get hit with a bigger bill than you expected.

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What is a binding estimate?

What is a binding estimate?

A binding estimate ensures that as long as your inventory perfectly matches everything you ask the company to load and ship on moving day, your price won’t go up. Remember, it’s only a binding estimate if it says so in writing on the estimate itself!

It brokers moving services to other companies

Moving APT is able to provide so many different services because it is a moving broker. This is nothing to worry about. Lots of our favorite moving companies are moving brokers or broker/carrier hybrids. It just means that your move might work a little differently than you’re expecting it to.

After you submit a request for a quote on Moving APT’s site, you will be contacted by a different moving company (a moving carrier) that partners with Moving APT. This is the company that actually owns the truck and hires the moving crew that will load and deliver your stuff.

Think of Moving APT as a middleman who puts you in contact with moving companies that fit your situation and needs.

It has a high number of FMCSA complaints

Every legitimate moving company has to be registered with the Federal Motor Carrier Safety Administration (FMCSA), a government agency that ensures moving companies are trustworthy. The FMCSA collects customer complaints against moving companies for hidden fees, broken household goods, and deceitful business practices.

Moving APT has relatively high reviews on several independent review sites, but in 2019, the company had a total of 12 FMCSA complaints for things like hidden fees, loss and damage, and claim settlement. In 2018, the company had 15 FMCSA complaints for similar issues.

While these numbers represent less than .25% of Moving APT’s yearly customers (around 5,000), the company has more complaints than similar moving companies.

This is the most concerning thing about Moving APT, and it’s one of the reasons we don’t recommend it as highly as companies like International Van Lines and Atlas Van Lines.

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How to check this for yourself

How to check this for yourself

To see how many customer complaints have been lodged against a moving company, go to the FMCSA’s database. Type the company’s USDOT #—which you should be able to find at the bottom of the company’s home page—into the field and click the Search button.

If the company is registered through the FMCSA, the database will pull up that company’s page with a list of its customer complaints.

Our recommendation

From pricing to customer satisfaction, Moving APT is a thoroughly average moving broker that offers a ton of services. Luckily, the company’s price-matching policy enables you to get a highly competitive rate if you’re willing to get quotes from other moving companies.

Whether you get competitor quotes or not, it can’t hurt to get an estimate from Moving APT just to see how much it will charge for your move.

Ready to get an estimate?
If you want to see what Moving APT can do for you, visit their website to get your binding estimate.

Get a Quote

Other full-service moving picks

If you want to compare Moving APT to some of its direct competitors, check out these reviews:

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.