Now that we’ve covered the basics about Moving APT, we want to give special attention to a few things that stand out about the company.
After you request a quote and fill out your moving inventory (either over the phone or online), Moving APT will send you a binding moving estimate.
If you have to move more furniture or boxes than you initially estimated or disclosed, however, your price will almost certainly go up at the last minute. This isn’t a hidden fee. In your estimate, Moving APT will clearly state that this can happen if you don’t provide an accurate inventory.
On the flip side, Moving APT will actually lower your price on moving day if you have fewer boxes or belongings than you originally estimated. For this reason, we recommend overestimating how many boxes you’ll need to ship. It’s better to estimate too much and get a better rate than estimate too little and get hit with a bigger bill than you expected.
Moving APT is able to provide so many different services because it is a moving broker. This is nothing to worry about. Lots of our favorite moving companies are moving brokers or broker/carrier hybrids. It just means that your move might work a little differently than you’re expecting it to.
After you submit a request for a quote on Moving APT’s site, you will be contacted by a different moving company (a moving carrier) that partners with Moving APT. This is the company that actually owns the truck and hires the moving crew that will load and deliver your stuff.
Think of Moving APT as a middleman who puts you in contact with moving companies that fit your situation and needs.
Every legitimate moving company has to be registered with the Federal Motor Carrier Safety Administration (FMCSA), a government agency that ensures moving companies are trustworthy. The FMCSA collects customer complaints against moving companies for hidden fees, broken household goods, and deceitful business practices.
Moving APT has relatively high reviews on several independent review sites, but in 2019, the company had a total of 12 FMCSA complaints for things like hidden fees, loss and damage, and claim settlement. In 2018, the company had 15 FMCSA complaints for similar issues.
While these numbers represent less than .25% of Moving APT’s yearly customers (around 5,000), the company has more complaints than similar moving companies.
This is the most concerning thing about Moving APT, and it’s one of the reasons we don’t recommend it as highly as companies like International Van Lines and Atlas Van Lines.