So why was Shelby’s actual cost more expensive than her estimate?
As previously mentioned, Shelby was able to receive an instant quote for her move by providing U-Pack with her origin and destination locations, anticipated move date, and supplies and equipment she needed.
There were additional details that she needed to communicate to finalize the quote including how many rooms she needed to move, whether she had a car that needed towing, or whether she needed transit insurance. She was also asked to submit a credit card for her file, although no deposit was required.
Although U-Pack was able to reserve a 28-foot trailer, Shelby and Nate estimated that they would only need 13 feet for their belongings—and were quoted accordingly. On loading day, however, the couple discovered that they would actually need 15 feet of space in the trailer. As a result, they were charged an additional $108 for each additional foot.
U-Pack has a pay-for-what-you-use policy for their moving containers and trailers. Each trailer divides into sections that measure how much space your belongings take up. That means you only pay for the space you use.
Shelby received a couple of other quotes from U-Haul and Budget before settling on U-Pack for her move. While U-Pack’s estimate was considerably higher than the other two, Shelby and her husband believed they would save money in the long run after factoring in the required fuel and accommodation costs needed with U-Haul and Budget moving truck rentals.