U-Pack’s customer service was first-rate on the Washington side. U-Pack’s representatives were very helpful and polite throughout the planning process. When our ReloCube was delivered, the U-Pack crew placed them exactly where we asked, making them easy to pack.
After we packed our containers, we called U-Pack to schedule the pickup (more on that later), and U-Pack came and got them shortly after.
The only thing we can complain about took place when the full ReloCubes were delivered in Utah. We wanted the containers placed on our driveway with one facing the garage and two facing the other direction to make unloading a little easier.
Unfortunately, we didn’t have a chance to tell this to the delivery crew because they didn’t call us before they showed up with our containers.
Luckily, we were able to tell them what we wanted during the delivery process. The crew quickly rearranged the cubes for us, so it all ended up fine. But it would have been more convenient to have received a call so that we could have communicated what we needed before the crew began unloading.
We write about U-Pack a lot, and they’re one of our favorite moving companies, so we weren’t surprised by its competitive rates and good-to-great customer service.
The only thing that really caught us off guard is how the company handles ReloCube pickups. U-Pack gives you three days of loading time to pack your belongings into your containers, and you can add additional time if you let the company know. However, this doesn’t mean U-Pack automatically returns for your ReloCube once your three days are up.
You need to call U-Pack to schedule a pickup after your containers are loaded. Otherwise, the company will assume you need more time and will leave the containers with you.
We didn’t realize this beforehand, so we didn’t make a call immediately after our containers were packed. Luckily, we called U-Pack on the fourth day and got it all sorted without having to pay extra fees, so it wasn’t a major problem; our delivery in Utah was delayed by only one day.
However, this is something you should be aware of when you work with U-Pack, especially since it can result in extra charges.