2020 HireAHelper Review
Bottom line: HireAHelper is an online marketplace that lets you book vetted, professional movers to pack, load, and haul your goods to your new home—so you can save your back (and your friendships).
HireAHelper’s Response to COVID-19
HireAHelper’s Response to COVID-19
HireAHelper takes safety very seriously during the COVID-19 pandemic. The company is still available to help with your move, but it’s asking customers to reschedule to a later date if at all possible. HireAHelper has also asked service providers to clean and disinfect equipment regularly, and it’s waived all cancellation fees related to COVID-19.
Instead of enticing your friends with free pizza to pack your boxes and move your belongings, use HireAHelper to find professionals to do the heavy lifting.
HireAHelper’s online marketplace allows you to compare and book vetted, independent local moving services in all 50 states. You’ll find honest, authentic reviews from verified customers to ensure you pick a winner, and HireAHelper offers refunds if the service isn’t up to par.
Sound scammy? It’s not. HireAHelper is a real company based in Oceanside, CA, that makes its money by taking a cut from whatever company you book.
If you’re trying to strike a balance between the work of a DIY move and the price of full-service one, HireAHelper’s moving marketplace is the perfect fit.
Pros
- Instant, accurate quotes
- Real customer reviews
- Damage protection
- Customer service seven days a week
Cons
- Inconsistent provider experiences
- No after-hours customer service
- Additional fees for stairs or large items
What services does HireAHelper offer?
HireAHelper offers vetted local moving services (with no hidden fees) for everything from packing boxes to unloading your moving container. Much like a flight or hotel booking site, HireAHelper takes a cut from what you pay your mover.
The marketplace’s verified customer reviews help you pick an excellent provider, and you pay nothing until the job is done.
HireAHelper’s standout features
- It has upfront pricing and no surprise fees.
- It matches you with fully vetted moving professionals.
- It offers customer service seven days a week.
HireAHelper’s moving services
- Packing and unpacking
- Loading and unloading
- Furniture rearrangement
- Furniture disassembly and reassembly
- Heavy and bulky item moves
- Junk removal
- Licensed professional movers
- Service and satisfaction guarantees
- Damage protection
- Real customer reviews
How much does HireAHelper cost?
Looking to save on the cost of moving? Or just need help hauling heavy items? Instead of going with an expensive full-service move, use HireAHelper to find and book extra sets of hands from verified local moving companies.
(Bonus points for taking the pressure of your relocation off your family and friends.)
HireAHelper moving costs
Prices are set by HireAHelper’s local movers. Payment is due the day before the job, or at the time of booking if you’re doing it at the last minute. If the job cost goes over the estimate, you can work with your service provider to adjust the bid total. Prices are transparent, so if you find any hidden fees or are asked to pay in cash, follow HireAHelper’s advice: “Don’t pay it. Call us.”
That said, don’t just pick your provider based on the cheapest price. When you use the marketplace, you can sort movers based on their quality, price, or total number of reviews. See what equipment and services each local mover offers, and read verified customer reviews to be sure you pick a company that will do the job right.
While nailing down exact pricing for HireAHelper is tough due to the marketplace’s variability, we’ve estimated the cost of moving services within Salt Lake City, UT, to help guide your booking.
HireAHelper’s moving service rates
| Loading | Unloading | Both |
| $240–$311 | $240–$311 | $240–$311 |
| $398–$441 | $398–$441 | $398–$441 |
| Compare Prices | Compare Prices | Compare Prices |
Hourly rates are based on services offered in Salt Lake City, UT.
Yes, the price for loading, unloading, or both together is the same because we were quoted by the hour. Of course, if you have a lot of stuff or need help loading and unloading, you’ll want to factor in additional time (which will increase the cost).
Cancellation fees
One thing we love about HireAHelper? Cancellation is fee-free 24 hours or more before your move. If you cancel within 24 hours of your move, you’re charged for an hour of labor, and if you cancel within an hour of pickup time, you will be charged for two hours of labor.
Moving coverage
If things do go wrong, HireAHelper has your back. Every move includes the company’s standard repair coverage, a money-back guarantee up to $1,000 (terms and conditions apply), and full reimbursement if you’re unsatisfied with the service.
Here’s the breakdown of HireAHelper’s coverage options:
- Standard repair coverage: This free coverage protects up to $10,000 of your belongings at $0.60 per pound while they’re in transit and during loading and unloading (if you’re using HireAHelper for this service). It is not available for same-day bookings.
- Service guarantee: If things go wrong, HireAHelper will reimburse what you paid up to $1,000 if the service provider doesn’t refund your fee on their own.1 Depending on your move, this may amount to a full refund.
- Optional full-value coverage: If you hire a service provider with an average review of 4.5 stars or better, you qualify to purchase Full Value coverage via MovingInsurance.com. If you have questions about whether to purchase additional coverage, check out our moving insurance guide.
HIREAHELPER LOCATIONS
HIREAHELPER LOCATIONS
HireAHelper is available in all 50 states. It serves all major (and many smaller) cities with a money-back guarantee and insurance.
HireAHelper’s movers are fully vetted
Sure, you could hire Joe Schmo’s Movers off Craigslist to come pack and move your belongings. But what’s your recourse if your favorite watch disappears? Or if they drop your grand piano down a flight of stairs? You’d basically be out hundreds or thousands of dollars to replace those items unless your home insurance covers such claims.
HireAHelper holds the movers in its marketplace accountable and requires them to operate within the law. HireAHelper shares each vendor’s credentials so you’ll know what to expect. These are the details you’ll find in mover listings:
- Insured business status
- Licensed business status
- Crew uniform status
- Background check information
- Insurance and workers’ compensation coverage
- Included moving tools
- Availability to stay beyond the contracted time
Using HireAHelper as a middleman protects your assets, whether you’re looking to pack up a rental truck or unload a moving container. The company also offers complimentary basic insurance coverage and up to $1,000 in reimbursement for moves gone wrong.
KEEP IN MIND
KEEP IN MIND
Even with this all this vetting, your moving crew can bail, break valuable goods, or just be downright unprofessional. Though all of these scenarios are unlikely, HireAHelper will back you up on making it right.
HireAHelper’s customer support is top-notch
When you book through an online marketplace like HireAHelper, you might worry about what happens when things go wrong. Don’t. HireAHelper has a brick-and-mortar office where you can reach real humans who can answer any and all of your burning questions.
If you have a problem with the service provided by your selected mover, HireAHelper will have you try to solve it with that company first. If that doesn’t work, it steps in to resolve issues, and it may even grant full refunds if items are damaged or if pickup or delivery goes awry.
You can reach HireAHelper’s customer service via phone, email, or social media seven days a week during their office hours:
- Monday–Saturday: 6:00 a.m.–5:00 p.m. (PST)
- Sunday: 6:00 a.m.–4:00 p.m. (PST)
The only downside is that these hours don’t extend into the night (sorry night owls), so you’ll need to pay attention to your timing when you’re calling to complain.
Our takeaway: if the service alone doesn’t impress you, HireAHelper’s customer protections and coverage options alone make it worth using over its competitors.
Our recommendation
If you hate begging your friends to help you move or simply want to skip packing and hauling boxes yourself, use HireAHelper’s online, nationwide marketplace to hire professional local moving and packing services.
The pay-by-the-hour rates, online booking and payment system, and excellent customer support make it an easy and affordable middle ground for local or long-distance container or truck moves.
Since the companies listed in HireAHelper’s marketplace are independent, just be sure to study customer reviews and services before booking.
Have you used HireAHelper for moving assistance? Tell us about your experience in the comments below.
Sources
- HireAHelper, “Service Guarantee”
About Jenny Willden
-
Bruce Gombrelli