Sure, you could hire Joe Schmo’s Movers off Craigslist to come pack and move your belongings. But what’s your recourse if your favorite watch disappears? Or if they drop your grand piano down a flight of stairs? You’d basically be out hundreds or thousands of dollars to replace those items unless your home insurance covers such claims.
Hire A Helper holds the movers in its marketplace accountable and requires them to operate within the law. Hire A Helper shares each vendor’s credentials so you’ll know what to expect. These are the details you’ll find in mover listings:
- Insured business status
- Licensed business status
- Crew uniform status
- Background check information
- Insurance and workers’ compensation coverage
- Included moving tools
- Availability to stay beyond the contracted time
When you book through an online marketplace like Hire A Helper, you might worry about what happens when things go wrong. Don’t. Hire A Helper has a brick-and-mortar office where you can reach real humans who can answer any and all of your burning questions.
If you have a problem with the service provided by your selected mover, Hire A Helper will have you try to solve it with that company first. If that doesn’t work, it steps in to resolve issues, and it may even grant full refunds if items are damaged or if pickup or delivery goes awry.
You can reach Hire A Helper’s customer service via phone, email, or social media seven days a week during their office hours:
Office hours are Monday to Saturday, 6 a.m. to 5 p.m. (PST) and Sunday, 6 a.m. to 4 p.m. The only downside is that these hours don’t extend into the night (sorry night owls), so you’ll need to pay attention to your timing when you’re calling to complain.
Our takeaway: if the service alone doesn’t impress you, Hire A Helper’s customer protections and coverage options alone make it worth using over its competitors.
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