iStorage Review

Bottom line: iStorage is a last resort option. The self-storage company has average prices, yet relatively few locations and very poor customer service.

iStorage logo
iStorage
Our Rating
3.6 out of 5 stars
3.6
Kurt Manwaring
Researcher & Writer
Read More
Published on April 21, 2021
4 min read

iStorage has average prices (you don’t usually pay more than you would at other companies), but that’s about where the benefits end. Unfortunately, iStorage has only 250 locations. In addition to being hard to find, the company also gets some of the lowest customer reviews in the biz. Put it all together, and iStorage doesn’t quite measure up to the best storage unit companies.

Pro Heading
Pros
Pro Bullet Average prices
Pro Bullet On-site manager
Pro Bullet Climate-controlled storage
Con Heading
Cons
Con Bullet Only 250 locations
Con Bullet Below-average reviews

See where iStorage ranks on our Best Storage Unit Companies piece.


How much does iStorage cost?

iStorage costs about $180 per month (not including a one-time $26 administrative fee) if you order online. However, in-store reservations typically cost about 40% more than web orders. You can find deals by ordering online and then use the savings for moving expenses like rental trucks or hourly labor.

iStorage self-storage pricing

Storage unit size
Online price
In-store price
Small$70$100
Medium$150$210
Large$280$400
Vehicle$260$360

Data as of 2/24/21. Prices include online estimates for storage unit costs, insurance, and taxes. Prices and availability may vary by location and are subject to change.

iStorage cost factors

Several factors affect the cost of your self-storage unit:

  • Online vs. in-store reservations. iStorage prices are about 40% higher if you make a reservation at the company warehouse. Save money by making your reservation online.
  • Size. Large storage units cost more than small ones.
  • Availability. Storage unit prices depend on supply and demand. A company with only one available unit will cost more than a company with dozens of ready-to-rent units. Self-storage facilities with lots of openings often mark down their units, so keep an eye out for same-day sales.
  • Climate control. Technically, climate-controlled units cost more than standard storage units. However, you can almost always find one at a steep discount if you look for online sales. While web discounts apply to all units, climate-controlled options typically have the biggest savings.
  • Taxes, fees, and insurance. The average storage unit has about $50 in taxes, one-time fees, and insurance that aren’t part of your quote.
Money
It saves to pay attention

Self-storage facilities with lots of openings often mark down their units, so keep an eye out for same-day sales.

iStorage coverage options

You must have insurance to rent an iStorage unit. You can either use your homeowners insurance (check with your agent for more info) or purchase iStorage’s iShield coverage. iShield protection ranges from $12–$32 per month, depending on the unit and what you plan to store in it.

Note: iShield doesn’t cover stored vehicles.

Info Box
Why should I buy storage unit insurance?

Your premiums can go up if you use your homeowners insurance and have to file a claim—but not if you use iStorage’s iShield protection plan.


iStorage features and services

Four unit sizes

iStorage has the same general size categories as most storage unit companies: small, medium, large, and vehicle. Small units typically have storage space for up to one room’s belongings, while large units can hold up to five rooms. Vehicle units hold everything from compact cars to large RVs.

iStorage size guide

Storage unit size
Storage unit dimensions
What fits
Small

5 x 5 x 4 ft.

5 x 5 x 8 ft.

5 x 10 x 8 ft.

5 x 15 x 8 ft.

Up to one room
Medium

10 x 10 x 8 ft.

10 x 15 x 8 ft.

Up to three rooms
Large

10 x 20 x 8 ft.

10 x 25 x 8 ft.

10 x 30 x 8 ft.

Up to five rooms
Vehicle10 x 20 x 8 ft.

10 x 30 ft. (no height listed)

10 x 40 ft. (no height listed)

Compact car to RV

Data as of 3/15/21. Sizes and availability may vary by location and are subject to change.

Climate control

You can find a climate-controlled storage unit at most iStorage locations. “Climate control” is an industry term that means the company monitors the temperature and humidity levels inside of your storage unit. iStorage typically charges about $70 extra for climate control if you rent a unit at the store—but you can often get it for a lower price by ordering online.

Money
Save on climate-controlled storage

You can often save over $100 on climate-controlled storage units by looking for online sales. The savings can go toward moving expenses like renting a moving truck or buying moving supplies.

24-hour access

Many iStorage facilities are open 24 hours a day. It’s a great feature for night owls and people with busy day schedules moving stuff from storage units to their new homes. Contact your local iStorage for more info.

On-site manager

Each iStorage self-storage facility has an on-site manager who can help you with all of your storage unit questions. The manager does everything from showing units and placing reservations to selling moving supplies and setting you up with insurance.


Things to know about iStorage

Average prices

iStorage’s prices are the same as the industry average: about $180 per month. Other companies charge anywhere from about $160–$220, so iStorage fits right about in the middle. The company is a safe bet if you don’t want to overpay. On the other hand, you aren’t likely to save money either.

iStorage vs. other storage unit company prices

Data as of 2/24/21. Prices include online estimates for storage unit costs, insurance, and taxes. Prices and availability may vary by location and are subject to change.

Limited availability (250+ locations)

It’s tricky to find an iStorage location: the company has only 250 locations. That sounds like a lot until you realize the average storage unit company has over 1,200 facilities. You can track down iStorage units in 23 states and 197 cities.

Poor customer reviews

iStorage gets some of the lowest customer reviews in the industry. The only company with lower scores than iStorage’s 3.1-star rating is U-Haul—a company infamously known for poor customer service. iStorage reviews often mention rude customer service and frequently rising rental fees.

Heads Up
Check out our #1 storage company

While iStorage is a last resort, Extra Space Storage is our first choice. 

Get a Quote


iStorage FAQ

What is a portable storage container?

A portable storage container is also called a moving container. You can transport moving containers from place to place while standard storage units aren’t portable. The best moving container companies are U-Pack (best overall), 1-800-PACK-RAT (tons of deals), and PODS (excellent customer service).

How much does iStorage self-storage cost?

iStorage self-storage costs approximately $180 per month (not including a one-time $26 administrative fee). Costs range from about $70 for a small self-storage unit to $280 for a large one.

Does iStorage have outdoor storage for vehicles?

Yes, iStorage has outdoor storage for vehicles. Its outdoor storage costs about $260 per month—or about $60 more than the best self-storage unit companies.

Does iStorage have RV storage?

Yes, iStorage has RV storage. It recommends 10 x 40-foot units for large recreational vehicles.

Can I speak with a manager at an iStorage facility?

Yes, you can speak with a manager at an iStorage facility. Each of its self-storage properties has an on-site manager to assist you. Many locations also have 24-hour access for a convenient self-storage experience.

How can I find a storage auction?

You can find a storage auction by checking the website of a nearby storage facility. You can also find a storage unit auction on sites like StorageAuctions.com and Storage Treasures.


Our recommendation

We aren’t iStorage’s biggest fans. The self-storage company has average prices (some places are much more expensive), but it also has very few locations. Combine that with low customer reviews, and there aren’t many reasons to choose iStorage over the best storage unit companies.

Other storage unit picks

Kurt Manwaring
Written by
Kurt Manwaring
Kurt Manwaring brings nearly a decade’s worth of research experience as a business consultant to the Move.org team. He specializes in taking complicated issues (like moving) and presenting them in a way that everyone can understand. His writing has been featured in hundreds of publications, including USA Today, Country Living, Good Housekeeping, Heavy, Slate, and Yahoo! Lifestyle. He would love to hear about your moving experiences and questions at kurt@move.org.