Sakaem Logistics specializes in shipping cars for Fortune 500 companies like Hertz and Avis Budget. Why does that matter? Because the auto transport company employs the same truck drivers used by successful corporations to ship your vehicle. If some of the top-performing companies trust Sakaem, that’s saying something.
You don’t have to pay a fee if you cancel your Sakaem Logistics shipment with at least 48 hours notice. It also doesn’t charge an upfront payment (you pay only when the driver picks up your vehicle). That’s a big deal because many companies suck you in with a low price, jack up the rate, and then charge you a couple of hundred bucks if you back out of the deal.
It’s not fun under any circumstance, but imagine planning to relocate for work only to find you lost the job—but still have to fork over big bucks to cancel your car shipping reservation.
We love how Sakaem Logistics honestly recognizes this pain point and goes out of its way to give you flexibility.
Sakaem Logistics’ customer service has its pros and cons. We saw a few red flags, but were also impressed with the professionalism and friendliness of the rep we spoke with:
- Pros. We kept Sakaem Logistics on the phone for a while. Our questions ranged from softballs such as how the car shipping process works to curveballs like how much flexibility was built into the cancellation policy. The company’s rep handled everything we threw at her like a pro. She didn’t even fudge the truth (lots of companies do) when we asked tough questions about pricing. Every car shipping company would benefit from someone like her.
- Cons. Sakaem appears to have only one customer service team member, and it can take awhile to reach her. And the company’s voicemail doesn’t even mention Sakaem Logistics. The transport broker also scores lower than most of its competitors on customer reviews. We’d break them down for you, but could find only 10 reviews (established companies often have upwards of 10,000). That’s likely because Sakaem Logistics focuses so much on corporations (they don’t leave public reviews), but it still raises an eyebrow.