New Frontier Van Lines Review

Bottom line: New Frontier Van Lines offers price-matching, 24/7 customer service, and over-the-phone estimates making it a convenient and cost-effective choice.
New Frontier Van Lines
New Frontier Van Lines
Our Rating
4 out of 5 stars
Colin Holmes
May 07, 2018
Icon Time To Read7 min read

New Frontier Van Lines is an interstate moving broker that connects you with a vast network of full-service moving companies to help you find the perfect fit for your move.

Unlike standard full-service movers, brokers like New Frontier don’t transport your belongings themselves—they learn what you need to move to your new home and find you a mover with the right features at the right price.

That raises the question, however: should you ask New Frontier Van Lines to find you a good deal, or are you better off finding a mover yourself? Let’s explore what New Frontier has to offer to see if it’s the right choice for you.

What services does New Frontier Van Lines offer?

New Frontier Van Lines offers an extensive list of services to choose from when organizing your move, but there are a few that stand out to us above the rest.

Standout features

  1. Over-the-phone and in-home estimates available
  2. Great price-matching policy
  3. $100 worth of full-service packing included with every move
  4. One of the only 24/7 customer service lines in the moving industry

We’ll explain why each of these features caught our eye later, but let’s take a look at New Frontier’s full list of features and services first:

  • Interstate moving services
  • Corporate relocation
  • Military relocation
  • Over-the-phone estimates
  • In-home moving estimates
  • Visual, web-based, in-home estimates
  • Price-matching availability
  • No date-change penalty
  • Debris pickup (on departure day or delivery day)
  • Carton deliveries
  • On-site move supervision
  • Loading and unloading
  • Packing and unpacking—$100 worth of full-service packing included for free with every move
  • 24/7 customer service line
  • Basic liability protection
  • Full-value protection
  • Auto-transport
  • Piano and other specialty item transport
  • Storage
    Shipment tracking
  • Online moving resources

While all of New Frontier’s services can be helpful additions to your move, not all of them are included for free. Use the table below to find out which services are included and which will tip the scales of your moving budget.

One of New Frontier’s most impressive features is its price-matching policy.

Included vs paid moving services

In-home moving estimate
Icon Yes  DarkYes*
Over-the-phone moving estimate
Icon Yes  DarkYes
Visual, web-based in-home estimate
Icon Yes  DarkYes
Packing and unpacking
Icon Yes  DarkYes**
Debris pickup
Icon Yes  DarkYes
Loading and unloading
Icon Yes  DarkYes
On-site moving supervision
Icon Yes  DarkYes
24/7customer service line
Icon Yes  DarkYes
Basic liability protection
Icon Yes  DarkYes
Full-value protection
Icon Yes  DarkYes
Auto transport
Icon Yes  DarkYes
Piano and other specialty item transport
Icon Yes  DarkYes
Icon Yes  DarkYes***
Shipment tracking
Icon Yes  DarkYes
Online moving resources
Icon Yes  DarkYes

*Although in-home estimates aren’t technically a paid service, New Frontier says you’ll save money if you choose an over-the-phone estimate.
**New Frontier offers $100 worth of full-service packing free with every move.
***Storage is free for the first 30 days and costs $0.50 per cubic foot for every additional month.

How much does New Frontier Van Lines cost?

New Frontier Van Lines bases the final cost of your moving quote on a number of factors:

  • Time of year
  • Total volume of your household belongings
  • Distance of your move
  • What moving services you opt in for

Considering the number of variables involved, your moving costs can fluctuate quite a bit based on the specific details of your move.

To give you a rough idea of what you can expect, here’s a look at the details of an example long-distance move with New Frontier and how the cost might break down. We based our estimate on a three-bedroom home, moving roughly the distance from Los Angeles, CA, to Austin, TX, in the off-season (between October and February).

Estimated shipment volume
1,207 cu. ft.


1,345 miles

Time of the year

Winter off-season

Estimated cost


All this information will be collected during your moving estimate—and depending on which estimate you choose, you might be able to save a little extra money on your quote.

Hunting for the best price? New Frontier price matches

One of New Frontier’s most impressive features is its price-matching policy. Since it’s a moving broker and not a standard van line, New Frontier works with a wide network of moving companies to find you the best deal possible.

New Frontier is so confident in its ability to find you a good deal, in fact, that it’s willing to match or beat the quote of any four- or five-star rated mover (meaning New Frontier will match any quote you receive during the estimate process, as long as the mover has at least four stars on multiple consumer websites).

If you’ve been looking for a mover for long, you’ll be aware that this is not a common perk in the moving industry—so we recommend you include New Frontier on your list if you’re trying to stick to a certain budget

New Frontier gives you options for your moving estimate

Unlike many full-service movers (and even other moving brokers), New Frontier offers full-fledged moving estimates both over the phone and in your home.

Since each estimate type has its pros and cons, we like how New Frontier gives you the option to choose the type of estimate that best fits your moving needs.

Over-the-phone moving estimates

Over-the-phone estimates have a few distinct benefits over in-home estimates—the first being the cost savings they can provide.

Since New Frontier doesn’t have to pay someone to travel to your home for an over-the-phone estimate, it can pass along the cost savings to you.

Along with saving you money, scheduling an over-the-phone estimate can save you a lot of time, too. When you schedule an in-home estimate, you often have to take time off of work to walk the moving consultant through your home so they can evaluate your moving needs.

An over-the-phone estimate, on the other hand, can be taken care of during your lunch break at work or whenever else you have a bit of free time.

New Frontier Van Lines Over-the-Phone Estimate

In-home moving estimates

In-home moving estimates certainly have their advantages, too. During an over-the-phone estimate, it can be difficult to remember everything in your home that you need to move unless you’re walking from room to room during the call.

If you choose to have an in-home estimate, however, you won’t have to remember all of the details of each room’s contents because your moving consultant will be able to see for themselves—often improving the accuracy of your moving inventory, and, therefore, your moving estimate.

New Frontier can conduct your in-home estimate one of two ways. It can either send a representative to your home to perform a walkthrough and take your inventory, or you can have a web-based in-home estimate.

What’s a web-based in-home estimate, you ask? Put simply, it’s a video conference call through a mobile app. It operates much like an over-the-phone estimate would if you took the call at home, but with the added benefit of your New Frontier representative being able to see your belongings as you walk from room to room.

New Frontier can save you money on packing services

Like many other movers, New Frontier allows you to choose the level of service that best fits your needs and your budget. We recommend asking your New Frontier representative what each level of service will cost during your estimate, allowing you to compare the price of all three options and decide which makes the most sense for your move.

Standard Service

New Frontier’s Standard Service is its most basic service offering and is included in the cost of every move. It includes standard furniture disassembly and reassembly, and blanket and pad wrapping to protect your belongings in the moving truck.

Partial Service

New Frontier’s Partial Service includes everything listed in its standard service as well as partial packing service.

Partial packing allows you to pick and choose select items you’d like your moving crew to pack. This can include delicate or hard-to-pack items like antiques, TVs, or your vintage collection of Munsters-themed cookie jars.

Partial Service will cost you a bit extra, but the amount will vary based on how many items you ask the moving crew to pack. Ask your New Frontier representative to get a better idea about how much more Partial Service would cost for your move.

New Frontier Van Lines Packing Services

Full Service

New Frontier’s Full Service combines its Standard Service with full-service packing to let you take a more hands-off approach to your move. Full-service packing includes both high-quality packing materials and professional packing for all of your belongings.

This is a great option if you lack the time to pack your belongings or if you’d simply rather trust all of your packing to the professionals. It is certainly the most expensive level of service, however.

$100 worth of free packing for all customers

No matter which level of service you choose, New Frontier offers $100 worth of free packing service to all of its customers. This isn’t just a limited promotion either. New Frontier says this is just its way of giving back to you.

Whatever the reason, $100 worth of free packing service is a pretty great offer.

For example, if you were considering choosing New Frontier’s Partial Service to help pack a couple of delicate items in your home, the $100 packing perk might cover that cost entirely—meaning you could sign up for the less expensive Standard Service instead.

Be sure to ask your New Frontier representative about this offer during your estimate to get a better idea of how much packing this would cover for your move.

New Frontier has one of the only 24/7 customer service lines

When you’re researching moving companies, one of the biggest things to look for is how much they're committed to customer service. Many moving companies have the same basic set of features and services, so quality customer service can often be the biggest differentiating factor from one mover to the next.

One way that New Frontier Van Lines demonstrates its commitment to customer service is through its twenty-four-hour customer service line.

Most full-service movers only offer live customer service calls during regular business hours. New Frontier, on the other hand, is one of the only moving companies nationwide to offer live customer service support twenty-four hours a day, seven days a week.

We love the fact that you can call and speak to a New Frontier representative whenever you want to check on the status of your move or to ask any burning questions you might have while eating your midnight snack. Knowing you can always speak to a customer service representative brings some peace to an otherwise stressful situation like moving.

A word on moving brokers

Working with a moving broker is a great way to get a good deal on your move, but your experience can vary depending on the van line your broker matches you up with.

New Frontier is no exception to this rule. Like other brokers, it uses a wide network of van lines to find you a good rate, but the quality of these van lines isn’t always the same.

To make sure you get the moving experience you want, we always recommend looking up reviews for the van line New Frontier (or any other broker) assigns to you.

Our recommendation

New Frontier Van Lines is a great option for your move if you value competitive pricing and quality customer service. Since New Frontier is a moving broker, it can take the shopping off your plate and negotiate with its wide network of movers to find you the best deal for the specific moving services you need.

We love the fact that New Frontier isn’t just willing to find you a good deal, it’s willing to beat or match the price of other highly rated moving companies, too. This is a rare offer in the moving industry, and we think you can benefit from contacting New Frontier for an estimate to see how much you can save.

New Frontier also excels in the customer service department. Between its unique 24/7 customer service line and its consistently positive reviews, our research found that you should expect a pretty enjoyable customer service experience if you move with New Frontier.

Have you completed a move with New Frontier Van Lines? We’d love to hear about it! Let our readers know how it went in the comments below.

Also be sure to read our reviews of other van lines such as Graebel and Allied.

Colin Holmes
Written by
Colin Holmes
Colin Holmes is no stranger to moving: he’s done so five times in the last five years, and he’s used his expertise to help over 185,000 readers plan their moves in the last year alone. As a former journalist and documentary interviewer, Colin brings a wealth of research experience to