SMARTBOX Moving and Storage Review 2019

Bottom line: With easy-to-use containers and wallet-friendly pricing, SMARTBOX is a leading moving and storage option for anyone on a tight budget. However, SMARTBOX’s limited availability and sparse insurance options mean the company isn’t right for everyone.

Our approach
4 quotes requested
3 calls to customer service
6 mugs of tea chugged

Overall rating

3.2 / 5

See where SMARTBOX ranks on our Best Moving Container Companies list.

Pros

  • Transparent pricing and quick online quotes
  • Price matching
  • Friendly customer service
  • Weatherproof covers on boxes
  • Free locks for long-distance moves

Cons

  • No online reservations
  • Limited nationwide availability
  • Few insurance options
  • Buggy website
  • Wood containers (instead of metal)

What services does SMARTBOX offer?

The SMARTBOX system is relatively simple: you request one or more containers, they get delivered to your home, you pack them yourself, and SMARTBOX comes back to pick them up.

If you’re moving, your containers are shipped to your destination. If you’re using the units for storage, SMARTBOX will deliver them to one of its secure storage facilities. Alternatively, you can keep the containers on your property for quick and easy access to whatever you’re storing.

SMARTBOX’s standout features

  1. It lets you lock in your quoted price.
  2. Its containers are easy to use.
  3. It offers multiple storage options.

SMARTBOX’s services

  • Long-distance moves
  • Local moves
  • Temporary storage
  • Long-term storage
  • Corporate relocation services
  • Discounts for military moves
  • Discounts for college students
  • Packing services (in some areas)

SMARTBOX prices

SMARTBOX’s pricing depends on seasonality and demand, so your estimate may vary from the prices we got. To get these prices, we submitted a request for delivery within a single ZIP code in Los Angeles, CA. For the long-distance move, we said we were moving from LA to Seattle, WA.

Our SMARTBOX Moving & Storage estimate

# of containersDistance movedTime paid forQuoted price
Local move3Same ZIP code1 month$465.00
Interstate move31,135 miles1 month$3,175.22
Warehouse storage3N/A3 months$306.00
On-site storage3N/A3 months$366.00
Local move
Interstate move
Warehouse storage
On-site storage
# of containers Distance moved Time paid for Quoted price
3 Same ZIP code 1 month $465.00
3 1,135 miles 1 month $3,175.22
3 N/A 3 months $306.00
3 N/A 3 months $366.00

How to get a SMARTBOX estimate

Getting a SMARTBOX quote online is pretty easy. You have to provide your name, phone number, email, and details about your move. You’ll get an instant estimate, which is helpful if you’re shopping around and you want quick answers.

You’ll also get a more detailed quote via email that breaks your estimate down so you know exactly what you’ll be paying for.

One thing that makes SMARTBOX a great option for budget movers is that they offer price matching. If you get a better estimate from another moving and storage company, SMARTBOX will usually try to match it if you show them the other company’s quote.

Heads up exclamation

Spam warning

Spam warning

In addition to your quote, SMARTBOX will send you several follow-up emails. This practice is standard in the industry, so it doesn’t make SMARTBOX worse than competitors, but it’s still something to be aware of.

Long-distance moving prices

The quote SMARTBOX sent us didn’t list the pricing factors for the long-distance move we outlined. Because of this, we don’t know exactly how much SMARTBOX charges per box or per mile for an interstate move.

What we know for sure is that the quoted price includes transportation costs like mileage and gas.

Get money

For cross-country movers

For cross-country movers

If you’re moving across the country and you’re worried about the cost, our guide to affordable cross-country moves can help you find more ways to save money.

Local moving prices

Unlike the long-distance quote, the quote we got for our local move broke the price down per container. For a local move, each container costs $89 (which includes one month of use), and there were two $99 delivery fees for pickup and dropoff.

Storage prices

For three months of storage at a SMARTBOX warehouse, we were quoted $69 per container plus a single $99 delivery cost.

For some reason, SMARTBOX charges a little more if you opt to use the containers for storage on your own property. Three months of on-site storage would cost $89 per unit (plus the same $99 delivery fee).

Bullhorn

Remember!

Remember!

SMARTBOX’s pricing depends on local supply and demand, seasonality, distance, and several other factors. For this reason, the prices we’ve listed may not reflect the cost of your specific move.

SMARTBOX’s insurance coverage options

SMARTBOX was inconsistent regarding its insurance coverage options. The quote for the long-distance move said that $5,000 of moving protection was included, but customer service representatives told us $10,000 dollars of insurance coverage was included. One of the representatives also said $20,000 of supplemental coverage can be bought for $105, and $30,000 can be bought for $135.

No insurance coverage plans were included in our quotes for the local move, the warehouse storage, or the on-site storage. All three quotes said that additional coverage could be purchased, but we couldn’t track down any details.

These inconsistencies make SMARTBOX less than ideal if you absolutely need good insurance coverage for pricey belongings. If comprehensive coverage is important to you—and you want to work with SMARTBOX for its competitive pricing—we recommend that you ask your customer service representative for concrete documentation of your coverage plan.

SMARTBOX’s cancellation policy allows you to cancel your service, but for a fee in most cases.

Ready to box up your stuff?
Mark one more item off your to-do list and get your SMARTBOX price locked in.

Get a Quote

Things to know about SMARTBOX

SMARTBOX lets you lock in your quoted price

As we mentioned earlier, SMARTBOX’s prices can change depending on seasonality and supply. If you get your quote in January but you’re not moving until June (peak moving season), you might end up paying a higher price when it’s actually time to move.

To help you avoid this problem, SMARTBOX locks in your quote, so you’re guaranteed your rate won’t go up for thirty days. Then, once you put down your deposit (fifteen percent of the total price), you’re guaranteed that your rate won’t increase for another sixty days. If your initial delivery date is within that sixty day range, you’ll pay what you were originally quoted—not a dollar more.

Little pin

Plan ahead

Plan ahead

If you keep your moving containers for more than thirty days, you will be charged for an additional month of use. To avoid this extra cost, be ready to start packing when your containers arrive.

SMARTBOX containers are easy to use

One key feature of SMARTBOX containers is that they sit at (almost) ground level. If you’ve ever carried a sofa or a fridge up a moving truck ramp, you’ll find this design far more convenient. Instead of hauling heavy furniture up a steep incline, you only have to step up a few inches.

Each container features a barn-style door that swings open instead of rolling up inside the unit (like a moving truck door) and taking up valuable storage space. Additionally, SMARTBOX doors are as tall and wide as the units themselves, so you won’t have to work around tricky corners or angles when you’re loading and unloading.

Heads up exclamation

Important note

Important note

SMARTBOX containers are made of wood, not metal, so they’re not especially durable or weather-resistant. To solve this problem, SMARTBOX provides a waterproof canvas to cover each container.

Still not sure if SMARTBOX containers are right for your move? Check out our moving container sizing guide for more tips.

SMARTBOX container specifications

FeatureSpecification
Exterior size8 ft. deep x 7 ft. x 5 ft.
Interior size7 ft. 7 3/4 in. x 6 ft. 5 3/4 in. x 4 ft. 8 in.
Storage space231 cu. ft.
Weight limit3,000 lbs.
Feature
Exterior size
Interior size
Storage space
Weight limit
Specification
8 ft. deep x 7 ft. x 5 ft.
7 ft. 7 3/4 in. x 6 ft. 5 3/4 in. x 4 ft. 8 in.
231 cu. ft.
3,000 lbs.

A single SMARTBOX container has roughly 231 cubic feet of storage space and a 3,000-pound weight capacity, so one container should be able to hold one entire room’s worth of stuff. If your rooms are small, you might be able to fit even more.

Keep in mind: Large furnishings like sofas and disassembled bunk beds might take up most of the floor space in your container, but that doesn’t mean the container can’t hold more. Stack lighter things like boxes of clothing and books on top of your heavy furniture to maximize efficiency.

If you’d like more handy tips for making the most of your SMARTBOX container, take a peek at our guide to packing storage pods.

SMARTBOX offers multiple storage options

SMARTBOX offers two different kinds of storage: long-term (in a warehouse) and on-site (at your house). Long-term is better if you have stuff you’re sick of looking at but aren’t ready to throw away, while on-site is best for stashing extra furniture and home goods for just a few weeks.

Long-term storage

Use SMARTBOX’s long-term storage plan to clear clutter in your home and store sentimental (but little-used) belongings safely. After you’ve packed your containers, SMARTBOX delivers them to a secure warehouse.

If you want to learn more, visit SMARTBOX’s long-term storage page.

On-site storage

If you opt for on-site storage, SMARTBOX will let you keep your containers on your property for a monthly rate. This is a great option if you’re staging your home or need to clean out your spare bedroom for holiday guests.

Check out SMARTBOX’s on-site storage options for more info.

What we recommend

SMARTBOX is a great option for budget storage and moving—if you live within its service areas. It’s a smaller company with several key drawbacks like wooden containers, unclear coverage options, and a relatively sparse network of outlets.

But even with those limitations, SMARTBOX gets a lot of positive customer reviews for exceptional service.

Get your move on
Start planning with a free quote from SMARTBOX.

Get a Quote

If you think a container move sounds like a good option for you but you’re not yet sold on SMARTBOX itself, peruse our list of best moving and storage companies to find other options.

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.