4 Tips For How to Move with Your Existing Internet Service

Catherine McNally
Researcher & Writer
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Published on August 19, 2021
4 min read

How do I move with my internet?

There’s already so much to think about when you’re moving to a new home. With everything you might be stressed about that’s easy to see (like your furniture, utilities, and pets), it’s even harder to remember the things you can’t, such as your internet service provider (ISP).

If you already have internet service you shouldn’t have to go through the same process in your new place. Here are four easy steps you can follow to move with your existing internet service—so your home is comfortable and ready as soon as you get there.


4 steps to moving with your existing internet

Whatever your reasons are for moving (e.g., wanting a better space to work from home, relocating for a change of pace, or moving to be closer to work or family), we know how stressful moving can be. So without delay, here’s four easy steps to help you move with your internet service provider (ISP).

  1. Contact your ISP to let them know you’re moving
  2. Ask if your ISP is available in your new location
  3. See if you can take your modem and router with you
  4. Look into other ISPs if you need to
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Looking for a moving company?

If you’re ready to move, but you’re not sure which moving company to hire, we can help. We’ve researched prices, services, and customer reviews for all of the moving industry’s biggest companies to find out which ones are truly the best. Check out our list of the best moving companies to find your mover.


1. Contact your ISP and let them know you’re moving

The most important step here is to contact your ISP and let them know you’re going to move to a new place. Once you update your ISP, you’ll be able to let them know when you plan to move, and where you’re going.

Sometimes there’s a live chat on the website or an email you can use to contact your ISP. When possible, call and ask to speak with a representative.  To help you out, here’s a list of common ISPs and their phone numbers:

Sign up for our home services guide!

From finding an internet provider to installing a security system, our home services guide can help with every step of settling into your new home.

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2. Ask if your ISP is available in your new location

Every internet service provider is different. If you’re really happy with your ISP and want to keep the same one, make sure you ask if that’s possible. A representative should be able to answer your questions right away or find someone who can. Most ISPs are available in a variety of locations. Chances are you’ll be able to keep the same good old reliable ISP, even at your new place.

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Heads up

Some internet companies charge a relocation fee for you to transfer your existing internet to your new place. Learn more about how to discuss relocation with your ISP and how to avoid hidden fees


3. Take your router and modem with you

Moving already means you’ll have plenty of unexpected expenses. If you’re looking to save money, bring your modem and router with you when you move (if you own them). If you’re leasing your router and modem, then you’ll have to check with your ISP if you should continue renting them. Just unplug everything and pack it in a secure box so it doesn’t get damaged.

Once you're at your new home, you can set up your router just like it was before. Make sure everything is plugged in correctly, and try to keep your router in a centralized location. (Your devices can connect to the web easier when the signal is in the middle of the house.)

Speaking of your router, you should think about where you’re going to put it in your new home. Our guide to router placement can help you choose a room for your router where all of your devices will be able to connect for uninterrupted streaming, working, and browsing. ​

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Need more help setting up your internet?

If it’s been a minute since you’ve last set up your internet, here’s a quick refresher on installing your equipment, setting up your network, and connecting all your devices.


4. Look into other ISPs if you need to

If you contacted your ISP, and they don’t provide service in the area you’re moving to, don’t panic. As much as you might think it’s a hassle, you can switch to a different internet provider and still have access to great web speeds and Wi-Fi.

Here’s a few of the top internet providers to look into (just in case you can’t keep your existing internet when you move).

Internet service provider options

Company
ISP option
Price range
Learn more
Xfinity Xfinity$24.99–$84.99/mo*
AT&T ATT$35.00-$69.99
Spectrum Spectrum$49.99-$109.99/mo.
CoxCox$19.99-$109.99/mo.

Data as of 8/18/2021. Offers and availability may vary by location and are subject to change.
*Excludes Xfinity $299.95 Gigabit Pro.


Frequently asked questions

If I move, can I take my Wi-Fi with me?

Yes, as long as your internet service provider (ISP) has coverage in your new area. However, there might be some fees associated with moving your Wi-Fi service to a new home. These fees can include things like professional installation charges, transfer fees, and equipment fees.

You should call your ISP before your move to ask about its coverage area and if there are any fees associated with service relocation. Check out our guide to internet relocation fees to get the full breakdown as well as some tips for avoiding relocation fees.

If your current ISP doesn’t offer service in your new location, check out our list of ISPs we recommend for new homes.

Can you relocate a router?

It depends on your agreement with your internet service provider (ISP). If you’re renting your router and other internet equipment from your ISP, call customer service beforehand to check if you can take it to your new home. If you own your router, there’s no reason not to take it with you, and it can even help you avoid an equipment fee when you move.

When should you get internet when moving?

It’s never too soon to make sure you’ve got your internet service all lined up for your new home. That doesn’t mean you need to start paying for service at your new place before you’re living there. But before moving day, you should call your provider and make a plan for your new home’s Wi-Fi to ensure all your ducks in a row.


Recommended resources

If you’re planning on a big move and need help in other areas, that’s why we’re here. We have plenty of additional resources with tips and suggestions to make your move way less stressful.

Catherine McNally
Written by
Catherine McNally
Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to stories on Medium. She’s been online since AOL CDs were a thing and is an unapologetic PC gamer. (Her current fave titles are World of Warcraft: Classic, Warhammer: Vermintide 2, and the Dragon Age series.) She believes the internet is a necessity, not a luxury, and writes reviews and guides to help everyone stay connected. You can also find her on Instagram: @catherine.talks.internet.