Dolly.com Moving Review

Bottom line: Dolly is a help-for-hire marketplace with great prices. It offers especially good value on delivery services from retail stores like Costco, Lowe’s, and Big Lots.

Overall rating

3.4 / 5

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Dolly.com’s Response to COVID-19

Dolly.com’s Response to COVID-19

Dolly remains open during the COVID-19 pandemic, but the company has asked both Helpers and customers to follow basic safety procedures like social distancing, washing hands before and after each Dolly service, and cancelling services if you are ill. Dolly also offers a No Contact Service where Helpers pick up and drop off furniture or other items outside your home.

Dolly is like the Uber for moving: pick a moving task (i.e., a “Dolly”), order a “Dolly helper,” and pay someone to help you with certain parts of the moving process. Want someone to load your moving truck, get rid of your junk, or put your furniture together? Dolly does all this—and more.

Dolly’s prices are consistently among the least expensive across all services. The company also builds basic furniture assembly into its quotes and has a straightforward damage protection policy. The downside? Dolly quotes don’t always make it easy to tell if the price is for the entire job or for one hour, and the marketplace is available in only 36 cities.

Pros

  • Low prices
  • Basic furniture assembly included
  • Retail delivery partnerships
  • Easy-to-find quote button
  • Easy-to-understand coverage options

Cons

  • Fuzzy price quotes
  • Only 36 locations
  • Confusing app/web features
  • Detailed inventory needed for many quotes

See where Dolly.com ranks on our Best Moving Labor Companies piece.

How much does Dolly cost?

Dolly is one of the most affordable help-for-hire marketplaces we’ve reviewed. Our research shows you’ll often pay about $10 less per hour than the most similarly priced competitor for many moving services—and over $100 less per hour for services like small apartment moves and retail delivery.

For example, you can get two hours of retail delivery with Dolly for about $250, but the most expensive competitor we looked at will charge you around $540.

That’s almost $300 less for two hours of work!

Dolly pricing

Dolly*Nearest-priced competitor**

Small apartment move (4 hours)
$435$603
Loading only (2 hours)$320$122
Retail delivery and assembly (2 hours)$270$357
Storage unit move (2 hours)$365$300
Donation delivery (1 hour)$111$151

Small apartment move (4 hours)
Loading only (2 hours)
Retail delivery and assembly (2 hours)
Storage unit move (2 hours)
Donation delivery (1 hour)
Dolly* Nearest-priced competitor**
$435 $603
$320 $122
$270 $357
$365 $300
$111 $151

Data as of 1/21/20. Offers and availability may vary and are subject to change. Rounded to the nearest dollar. Prices include two workers per service.
*Average of online quote and app quote
**Average of approximately 10 quotes per service

We went shopping and compared Dolly quotes for five services with two of its competitors. A few things became clear after collecting more than 100 quotes:

Dolly has highly competitive prices

Dolly is often your least expensive help-for-hire option. We calculated the average hourly rate across five different services and found Dolly’s rate of $73.98 is about $9 per hour less expensive than the nearest-priced competitor.

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HEADS UP

HEADS UP

You can hire Dolly by the hour or by the job. If you choose an hourly rate, be aware that your quote is a starting per-hour price.

So if you tell Dolly you need four hours of help, and it quotes you $80, you need to multiply the quote by four (e.g., $80 x 4 = $320). Don’t be caught off guard and end up with a higher bill than you expected.

Dolly saves you the most on small apartment moves and retail delivery

Dolly gave us quotes that blew its competitors out of the water for two services: (1) small apartment moves and (2) retail delivery and assembly. In both cases, quotes for a Dolly helper represented a per-job savings of more than $100.

That’s impressive!

Dolly falls short for loading-only services

If you’re doing a small task like loading a storage unit or moving truck, Dolly helpers aren’t your least expensive option. This honor goes to TaskRabbit, another help-for-hire marketplace.

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SHOULD I TIP MY DOLLY HELPER?

SHOULD I TIP MY DOLLY HELPER?

Dolly strongly encourages you to tip your Dolly helpers. We recommend tipping about $20 per helper in our guide to tipping your mover.

Dolly cost factors

Dolly already has great prices, but there are things you can be aware of to keep your costs as low as possible:

  • Number and type of items. You’ll pay more if you have more items. Big or heavy items like sectional couches, kitchen tables, and refrigerators also increase your bill.
  • Number of Dolly helpers. In all of our quotes, Dolly charged exactly twice as much for twice as many Dolly helpers.
  • Distance. The farther you travel, the more you pay.
  • Service level (standard or curbside). Dolly helpers can drop your items off at the curb—or move them into your house for a bit extra.
  • Booking method. This isn’t advertised, but we saved about $5 per job when we got quotes on the Dolly app instead of its website.
  • Discounts. Dolly gives you an option to enter a discount code, but we were unable to find any official discount offers on the Dolly app or website.
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DISCOUNTS GALORE!

DISCOUNTS GALORE!

There are tons of discounts available if you decide to rent a truck and do the loading, hauling, and unloading yourself.

Ready to move?
Get a Dolly helper quote and let someone else help with the heavy lifting.

Get a Quote

Dolly coverage options

Dolly’s damage coverage is affordable and easy to understand: each job includes $300 of coverage to protect your stuff. This will kick in to cover just about every kind of damage (e.g., scratches, breakage, water damage, etc.).

You can purchase up to $10,000 in additional coverage at the cost of $1 for each additional $100 of coverage after getting your quote.

So you can protect that 75-inch Samsung Q900 TV at its full $7,000 value for $70—or skip additional coverage altogether on your toaster oven or old DVD player.

Note: There are a few steps you need to follow to qualify for coverage. You must hire a Dolly helper for specific items (not by the hour) and include a complete inventory of all items Dolly is moving for you.

This process is a bit of a pain, but it’s better to spend extra time doing an inventory so your stuff is protected. That’s one less thing you have to worry about.

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MOVING OUT OF STATE?

MOVING OUT OF STATE?

Dolly has great prices for small jobs but doesn’t do the really big stuff like cross-country moving. For this, you’ll want to check out our list of the best interstate moving companies.

Dolly features and services

Dolly offers a wide variety of services to help with your local moving tasks:

  • Apartment moves
  • Appliance moves
  • Donation pickup and drop-off
  • Junk removal
  • Labor-only moves
  • Retail store and online marketplace delivery
  • Small business moves
  • Small moving tasks
  • Storage unit moves

Average Dolly prices by service

Loading/unloadingDonation drop-offRetail delivery
Average hourly rate *$54.38$55.25$62.25

Website
Get a QuoteGet a QuoteGet a Quote
Average hourly rate *

Website
Loading/unloading Donation drop-off Retail delivery
$54.38 $55.25 $62.25
Get a Quote Get a Quote Get a Quote

Data as of 1/21/20. Offers and availability may vary and are subject to change. 

*Per Dolly helper.

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WHAT CAN’T I USE DOLLY FOR?

WHAT CAN’T I USE DOLLY FOR?

Dolly doesn’t help with most items that weigh over 300 pounds. It also doesn’t move large safes, gun safes of any size, kegs (and other alcohol), jukeboxes, pianos, organs, U-Box containers, or pool tables.

Why we recommend Dolly

It has low prices

Why pay more than you have to? We collected over 100 moving labor quotes for this review, and Dolly was consistently one of the lowest-priced options.

It includes basic furniture assembly

Dolly includes basic furniture assembly in its quotes, while other help-for-hire companies require you to get separate bids for individual services (meaning Dolly saves you time and money). If you’re getting a complicated piece of IKEA furniture delivered and assembled with Dolly, you’ll pay about $40 more than with some competitors—but tasks like breaking down and reassembling a simple bed frame are included.

It has top-notch retail delivery

Dolly’s partnerships with companies like Costco Wholesale, Crate & Barrel, and Lowe’s enable it to provide retail delivery at lower prices than what you’d get with other help-for-hire companies.

So if you want to build a garage-sized fort out of toilet paper, Dolly can pick up your year’s supply of toilet paper and duct tape at Costco, bring it to your house, and help you put it together.

It has an easy-to-find quote button

You don’t have to search high and low to figure out how to get a quote from Dolly. Just go to the Dolly app or website and click on the big red “Get a quote” button.

Take it from us: this convenience is a big selling point. Not all moving and help-for-hire companies make it so easy to get a quote.

FAQs about Dolly

Does Dolly move mattresses?

Yes. Dolly has shipped more than one million items since it launched in 2014, including its fair share of mattresses.

Also, if you’re wondering what to do with an old mattress, Dolly offers donation delivery services, meaning it will pick up items like your old mattress or love seat and donate them for you.

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HELP SOMEONE IN NEED

HELP SOMEONE IN NEED

If you’re getting rid of stuff in preparation for a move, consider donating usable items to charity. Check out our moving hacks for donating used items.

Can you use Dolly for moving a refrigerator?

It depends on how much the refrigerator weighs. Dolly generally limits you to items weighing no more than 300 pounds—which means they may be able to move the mini fridge from your garage but not your Samsung smart refrigerator.

Is Dolly’s app easy to use?

Dolly has apps for both iOS and Android. The layout is very user-friendly, and you can get a quote in just a few clicks with some basic info about your jobs.

At the same time, it has a glitchy calendar—and you have to inventory every item you’re moving if you hire help by the job instead of the hour (which is necessary for damage protection coverage). And that can be a pain when you have to use your phone’s touchscreen instead of a keyboard.

Nitpicky complaints aside, Dolly has a 4.5 rating on the Apple App Store and a 4.8 rating on Google Play. Customers almost universally praise how easy the Dolly app is to use.

How much does Dolly’s pod storage cost?

Dolly doesn’t offer moving pod storage. If you need a moving pod, we recommend you contact one of our best moving container companies.

Our recommendation

Dolly is an affordable option if you need help with a small move or want items from stores like Big Lots and Costco delivered right to your house. The marketplace specializes in retail delivery and has competitive prices.

And we mean competitive: compared to the nearest-priced help-for-hire company, Dolly’s rates are at least $20 per hour cheaper for many services you might need when you move.

Like what you see?
Take the next step and get a quote from Dolly.

Get a Quote

Other help-for-hire picks

If you want to hire help for small tasks but Dolly isn’t quite what you’re looking for (or isn’t available in your area), here are similar companies we recommend:

About Kurt Manwaring

Kurt Manwaring
Kurt Manwaring brings nearly a decade’s worth of research experience as a business consultant to the Move.org team. He specializes in taking complicated issues (like moving) and presenting them in a way that everyone can understand. His writing has been featured in hundreds of publications, including USA Today, Country Living, Good Housekeeping, Heavy, Slate, and Yahoo! Lifestyle. He would love to hear about your moving experiences and questions at kurt@move.org.