On top of the company’s competitive rates and comprehensive list of services, there were a few things that made Overland Van Lines stand out.
On its website, Overland claims that it offers service in only a small handful of East Coast states. However, when we called Overland’s customer service to ask about this, we were told that the company can handle moving and storage all across the country.
We put this to the test by requesting quotes for services in multiple states not listed on the website. Though we didn’t request quotes for literally every state, we never ran into any problems getting quotes for states we did make requests for.
But if you find that Overland can’t handle your move because of where you live, you can always hire one of the other moving companies we recommend.
One of the most frustrating things about working with Overland Van Lines was how inconsistent the customer service phone line was. There were several times we called in the morning or the middle of the day and we were sent straight to voicemail.
While this wouldn’t be something to worry about if we were just calling our aunt or a friend, it is odd for a moving company with nationwide availability to send potential customers to voicemail in the middle of business hours.
If we were a customer calling for an update on our shipment or to file a damage claim, these communication snafus would have made our already stressful situation much worse.
That said, this happened only a handful of times, and we were always able to get our questions answered after a few hours of calling.
Overland Van Lines has mostly positive reviews across multiple third-party review platforms like Yelp and Google Reviews. In their reviews, customers praise and recommend Overland for the following qualities:
- Fair prices
- Attention to detail
Of course, the company also had a handful of negative reviews on every platform, and some customers complained about the same things that others praised. However, the majority of reviews make Overland out to be a trustworthy and reliable company. The proof is in the pudding, as they say.
One of the most impressive things about Overland’s track record is that it has zero complaints against it through the Federal Motor Carrier Safety Administration (FMCSA). This organization keeps tabs on shipping and trucking companies, and it allows customers to report problems that they’ve had with moving companies.
Most companies with nationwide availability like Overland have at least a small number of FMCSA complaints each year, so the fact that Overland has absolutely zero complaints is impressive and really speaks to the company’s quality.
Ballpark estimates are rough approximations of what your final price will be. They aren’t binding, which means that your price can (and often will) go up from whatever is listed on your ballpark estimate.
However, ballpark estimates are a great way to quickly determine if a company is within your price range. When you’re in the initial stages of planning your move, you probably don’t have the time or energy to submit multiple inventories and communicate at length with every single company you might hire.
That’s why we like that Overland makes it so easy to get a ballpark estimate. All you have to do is give the company your contact info, disclose how many rooms are in your house, and tell the company when and how far you’re moving. After this, the company will send you an email with your ballpark estimate within a few hours.
If you can’t wait, you can also call the company to hear what your ballpark estimate is.
After you get your ballpark estimate, you can submit your itemized inventory and talk to the company about any special services you’ll need (full-service packing, piano transport, etc.) to get a more accurate quote. If the ballpark estimate is too high, you can move on with your life and work with a company that gives you a lower estimate.
It is worth noting that in the company’s customer reviews, almost no one complained about their final price going up drastically from their ballpark estimate.