Overland Van Lines 2020 Review

Bottom line: Competitive rates, nationwide availability, and positive customer reviews make Overland Van Lines a great option for moving and storage customers anywhere in the country.

Overall rating

3.8 / 5

If you need moving and/or storage services in any part of the country, then Overland Van Lines has you covered. The company offers local and long-distance moving services as well as short- and long-term storage in secure, climate-controlled facilities.

Overland’s rates are highly competitive, especially when the company runs promotional discounts. If your moving price is higher than you like, you can also take advantage of Overland’s price-matching policy to get a lower rate.

Keep reading to learn more about Overland Van Lines’ services, prices, and customer service.

Pros

  • Nationwide availability
  • Email and over-the-phone estimates
  • Long- and short-term storage
  • Price-matching policy

Cons

  • Confusing availability info on website
  • Unreliable customer service phone line

Compare Overland Van Lines to our favorite moving companies.

How much does Overland Van Lines cost?

When we requested estimates, Overland Van Lines estimated it would cost about $4,000 to move a three-bedroom home roughly a thousand miles. For a two-bedroom move of only 154 miles, the company estimated $846. While these are just ballpark estimates, they put Overland squarely on the low end of how much moving can cost.

Overland Van Lines pricing

Home sizeDistance (miles)Price
3 bedrooms1,033$4,000
3 bedrooms1,001$4,433
2 bedrooms154$836
Home size
3 bedrooms
3 bedrooms
2 bedrooms
Distance (miles) Price
1,033 $4,000
1,001 $4,433
154 $836

Data as of 9/15/2020. 1,033-mile estimate based on a move from Los Angeles, CA to Denver, CO. 1,001-mile estimate based on a move from Omaha, NE to Buffalo, NY. 154-mile estimate based on a move from Washington DC to Philadelphia, PA. 

Here are all the services Overland Van Lines included in these prices:

  • Door-to-door delivery
  • Loading and unloading
  • Blanket-wrapping
  • Furniture disassembly and reassembly
  • All transportation and fuel costs
  • Basic liability coverage

Keep in mind that these are just ballpark estimates, and if you request a quote from Overland Van Lines, it’ll probably look at least a little different. Each of these factors can affect your price for better or worse:

  • The time of year
  • The amount of stuff in your inventory
  • The route between your old home and your new home
  • How far you’re moving

We also want to mention that these rates are Overland’s pre-discount estimates. On both of the long-distance moves, Overland gave us hefty discounts that knocked the price for the 1,033-mile move down to $3,080 and the price for the 1,001-mile move down to $2,926.

These were seasonal fall discounts, so you probably shouldn’t plan on getting the same deals. You just might catch another seasonal or promotional discount when you book, though. Be sure to ask about any discounts the company is running when you call.

Overland Van Lines’ price-matching policy

If you don’t get a discount for your move or if you’re dissatisfied with the price Overland gives you, there’s another way to get a lower price. Overland offers price-matching, which means that if you can get a lower estimate for the same move from another moving company, Overland will lower its own price to match the competitor’s rates.

This is one reason you should always get quotes from multiple moving companies instead of just agreeing to the first price you get.

Overland Van Lines at a glance

MC #1034500
US DOT #3274953
Broker No
Carrier✔ Yes
Insured✔ Yes
AMSA ProMover certificationNo
Better Business Bureau ratingB
MC #
US DOT #
Broker
Carrier
Insured
AMSA ProMover certification
Better Business Bureau rating
1034500
3274953
No
✔ Yes
✔ Yes
No
B

Data as of 9/14/2020. A US DOT # is an identifying tracking number assigned to a company by the United States Department of Transportation. An MC # is a tracking number assigned to a company by the Federal Motor Carrier Safety Administration.

Overland Van Lines features and services

  • Local and long-distance moves
  • Long- and short-term storage
  • Packing and unpacking
  • Furniture assembly and disassembly
  • Loading and unloading
  • Protective padding and blanket-wrapping
  • Business relocation
  • Piano transport
  • Specialty item transport (pool tables, oversized refrigerators, etc.)

Why we recommend Overland Van Lines

On top of the company’s competitive rates and comprehensive list of services, there were a few things that made Overland Van Lines stand out.

It has much more availability than its website claims

On its website, Overland claims that it offers service in only a small handful of East Coast states. However, when we called Overland’s customer service to ask about this, we were told that the company can handle moving and storage all across the country.

We put this to the test by requesting quotes for services in multiple states not listed on the website. Though we didn’t request quotes for literally every state, we never ran into any problems getting quotes for states we did make requests for.
But if you find that Overland can’t handle your move because of where you live, you can always hire one of the other moving companies we recommend.

Speaking of phone calls…

One of the most frustrating things about working with Overland Van Lines was how inconsistent the customer service phone line was. There were several times we called in the morning or the middle of the day and we were sent straight to voicemail.

While this wouldn’t be something to worry about if we were just calling our aunt or a friend, it is odd for a moving company with nationwide availability to send potential customers to voicemail in the middle of business hours.

If we were a customer calling for an update on our shipment or to file a damage claim, these communication snafus would have made our already stressful situation much worse.

That said, this happened only a handful of times, and we were always able to get our questions answered after a few hours of calling.

It has great reviews and zero FMCSA complaints

Overland Van Lines has mostly positive reviews across multiple third-party review platforms like Yelp and Google Reviews. In their reviews, customers praise and recommend Overland for the following qualities:

  • Professionalism
  • Punctuality
  • Fair prices
  • Honesty
  • Attention to detail

Of course, the company also had a handful of negative reviews on every platform, and some customers complained about the same things that others praised. However, the majority of reviews make Overland out to be a trustworthy and reliable company. The proof is in the pudding, as they say.

One of the most impressive things about Overland’s track record is that it has zero complaints against it through the Federal Motor Carrier Safety Administration (FMCSA). This organization keeps tabs on shipping and trucking companies, and it allows customers to report problems that they’ve had with moving companies.

Most companies with nationwide availability like Overland have at least a small number of FMCSA complaints each year, so the fact that Overland has absolutely zero complaints is impressive and really speaks to the company’s quality.

It’s easy to get ballpark estimates

Ballpark estimates are rough approximations of what your final price will be. They aren’t binding, which means that your price can (and often will) go up from whatever is listed on your ballpark estimate.

However, ballpark estimates are a great way to quickly determine if a company is within your price range. When you’re in the initial stages of planning your move, you probably don’t have the time or energy to submit multiple inventories and communicate at length with every single company you might hire.

That’s why we like that Overland makes it so easy to get a ballpark estimate. All you have to do is give the company your contact info, disclose how many rooms are in your house, and tell the company when and how far you’re moving. After this, the company will send you an email with your ballpark estimate within a few hours.

If you can’t wait, you can also call the company to hear what your ballpark estimate is.

After you get your ballpark estimate, you can submit your itemized inventory and talk to the company about any special services you’ll need (full-service packing, piano transport, etc.) to get a more accurate quote. If the ballpark estimate is too high, you can move on with your life and work with a company that gives you a lower estimate.

It is worth noting that in the company’s customer reviews, almost no one complained about their final price going up drastically from their ballpark estimate.

Our recommendation

Overland Van Lines’ nationwide availability, competitive rates, and easy estimates make it a great option when you’re quickly shopping for a moving and storage company. If you like the price on your ballpark estimate, we’re confident that the company’s customer satisfaction track record means you won’t regret taking the next steps and hiring Overland Van Lines to complete your move.

Ready to get your estimate?
If you’re ready to see what Overland Van Lines will charge for your move, submit a request for a ballpark estimate.

Get a Quote

Other moving companies we recommend

To see how Overland Van Lines compares to its competitors and maybe even get some competitor quotes for price-matching, check out these reviews:

About Joe Roberts

Joe Roberts
Joe Roberts is a professional writer with a degree in writing studies and over three years of copywriting experience. He previously worked at Overstock.com, where he wrote about furniture, home decor, and moving. Joe has moved all over Utah, so he knows his way around a moving truck—and he spends his time (and money) expanding his personal library so it will be even heavier next time he moves.