One of the biggest setbacks for Derek’s move was Budget’s customer service. While the customer service reps were friendly, they weren’t very helpful.
After looking over the company’s website, Derek wasn’t sure if he needed a 12-foot or a 16-foot truck. Instead of helping him make this decision by offering industry expertise, the Budget representatives Derek spoke with simply kept referring him back to the website.
This might not seem like a big deal, but picking the right truck size is actually one of the most important parts of any truck rental move. If your truck is too big, your stuff won’t be secure enough to prevent haphazard shifting when you take tight turns or stop suddenly. If your truck is too small, you obviously won’t be able to fit everything inside.
Bigger trucks are also more expensive to rent, so if Derek rented a bigger truck than he needed, his move would have cost more than it should have.
Luckily, Derek was able to get some outside expertise from the moving labor company he hired to help him load. With the labor company’s help, he determined that he just needed a 12-foot truck, which worked perfectly.
While it all came out okay for Derek, this is a red flag for Budget’s customer service. Other Budget customers might not get the advice and expertise they need the company to provide.
Luckily, Derek had no further problems with Budget’s customer service. His truck was ready at the time and location he reserved it for, and he had no issues picking it up or dropping it off.