What to know about Wheaton
It gives you a convenient online estimate
Many moving companies offer an “online” estimate—that is, you fill out some information and they have someone call you—but Wheaton offers a truly online, instant estimate with its Ballpark Estimate tool. If you’re in the early stages of planning your move, or if you just don’t want to talk to someone until you really have to, this tool can really come in handy.
When you use the tool, you’ll get an estimate that includes loading, transporting, and unloading your belongings. You input where you’re moving from and to, as well as the size of your home (a one-bedroom vs. a five-bedroom house, for example). In return, you get a price range for your move. You can even choose to add features like partial packing, full packing, or full replacement valuation to see how they’ll affect the cost.
While we do love this tool, there are a few caveats to add: First, it gives you only a rough estimate. You’ll still want to talk to an agent for more accurate pricing. Second, the ranges can be quite large. As you can see in our pricing section, our estimate for a five-bedroom house included a range of over $4,000. Third, the tool can be used only for interstate moves; for same-state or international moves, you’ll have to talk to an agent.
Even with these considerations in mind, the tool offers useful, instant insight to moving costs. You can get your estimate any time of day, even on weekends, without waiting for someone to call you.
Plus, Wheaton won’t spam you with email after you use the tool. When we used it, we got one email that contained our estimate, and one polite email from an agent offering to give us a free in-home estimate. That’s much nicer than sending four marketing emails within a day of requesting an estimate, like some other companies do.
What is a Wheaton agent?
Wheaton utilizes an agent network with 350 agents spread across the United States. Wheaton’s agents come from independently owned moving companies. Generally, these companies perform local and intrastate moves on their own, and their partnership with Wheaton allows them to do interstate moves. Each agent goes through a thorough vetting process to ensure they can perform up to Wheaton’s standards, then signs a five- to ten-year contract to work with Wheaton.
If you move with Wheaton, you’ll work with one of its agents to arrange your move.
It offers Priority Relocation for urgent moves
Most moving companies advise that you book your move a month or two out, but not every move comes with that kind of planning time. Work-related moves sometimes have a tight deadline, for example, or moves due to family circumstances can be urgent. That’s why we like Wheaton’s Priority Relocation Service.
Wheaton offers Priority Relocation for people who need to move quickly. With Priority Relocation, you can still get services like packing and unpacking, but you also get expedited service. Wheaton promises that you’ll have a moving van to yourself—your belongings won’t share the van with someone else’s and potentially be delayed because of them.
Of course, Priority Relocation will cost more than a normal move (you’ll need to talk to an agent for exact numbers), but if you must move quickly, you might find it’s worth it. Wheaton even offers an on-time guarantee for Priority Relocation. If your movers miss your delivery date, Wheaton pays you up to $150 for each late day, so you don’t have to worry about paying for service you don’t receive.
Fortunately, you can get Priority Relocation year-round—not just during the slow season. Since most people move in the summer, that’s likely when you’d need this service.
Again, there are limitations worth mentioning with this service. To be eligible for Priority Relocation, the combined weight of your belongings must come in under 6,000 pounds. That’s fine if you have two or maybe three bedrooms’ worth of stuff, but if you have four or more bedrooms, you’re likely out of luck. If you’re not sure, an in-home estimate can help you determine the approximate weight of your belongings.
Still, if you have a smaller home and you’re willing to pay a little more to guarantee a faster move, then you might consider Priority Relocation.
Wheaton has been around since 1945. It started as Clipper Van Lines, became Wheaton Van Lines in the 1950s, and finally changed its name to Wheaton World Wide Moving in the 1980s. In 1945, Wheaton offered service in 22 states. Now, it offers worldwide moving service.
Wheaton has great online resources
Moving is complicated, and most of us don’t do it often enough to become experts. Fortunately, with Wheaton’s online resources, you don’t need to be an expert—Wheaton’s website has guides, tips, checklists, and forms to help your move go smoothly.
Wheaton has guides on all sorts of niche moving topics, like how to downsize as a senior or how to navigate a military move. It also guides on more common, widely applicable topics, like how to best pack a shed or how to avoid injuring yourself during a move. These guides offer a quick way to acquaint yourself with moving best practices.
Wheaton’s website also has convenient, Wheaton-specific resources. For example, it has pages about protection plans, as well as a good-sized FAQ section to answer any questions that might pop up as you move with Wheaton.
One of our favorite resources is a collection of forms and documents you might need. This includes a statement of your rights and responsibilities during your move, which can help you understand your role as you work with Wheaton. It also includes forms for claims and forms to record your high-value items.
With all the stress and business of a move, having easy access to important resources like these can be a big help. Whether you’re just beginning to pack or you’re filing a claim after you’re moved in, you’ll be able to easily access Wheaton’s online resources right when you need them, making Wheaton’s website a time-saving and stress-relieving resource.
Its customer service varies by agent
Keep in mind that Wheaton’s agency model means your experience with one Wheaton agent could be different than with another. Wheaton has guidelines for all its agents, but that doesn’t mean all agents will treat you the same way. We’ve seen this in Wheaton moving reviews—some agents tend to get glowing reviews, while others get far more negative feedback.
As you consider a move with Wheaton, take the time to look at reviews for your local agent. They could make or break your Wheaton experience.