Now that we’ve given you the rundown on the company’s pricing and services, let’s focus on a few of Big Ben’s Moving and Storage’s strengths and weaknesses.
Big Ben’s includes 30–35 days of storage on every move. This means that if you need to store some stuff between moving out of your old home and moving into your new one, Big Ben’s has you covered.
This might not immediately sound like something you’d need. Maybe you’re eager to get directly into your new home and you don’t intend to waste any time moving in.
However, it can be useful if things don’t go according to plan. If, for instance, your current lease actually ends before your new home is ready, you’ll need somewhere to keep all your stuff in the interim.
Last-minute mix-ups like this are impossible to predict and almost impossible to plan for, but if they do occur, then Big Ben’s Moving and Storage has your back.
Speaking of storage, Big Ben’s only provides storage services to customers who are moving. If you’re looking for only a storage facility, not a moving company, Big Ben’s is the wrong choice for you.
If you’re just looking for a company to store your belongings, check out our list of the best climate-controlled storage companies.
Now we’ve come to the most troubling thing about Big Ben’s Moving and Storage: rough customer reviews.
The company looks really good on paper. It offers plenty of services, it’s properly authorized through the Federal Motor Carrier Safety Administration, and its pricing seems fair (if a little high).
However, its customer reviews paint a different picture. Many customers complain about the company’s dishonest pricing estimates. Some customers report that their day-of prices were increased by over $1,000 from their initial estimates. Other customers complain that the company doesn’t handle loss and damage claims properly or fairly.
While you should always expect to find a handful of negative reviews for any moving company, this volume of negative reviews makes us wary to recommend Big Ben’s Moving and Storage.
While your individual experience moving with Big Ben’s could very well be positive, the number of negative reviews means that the company is at least a little riskier than companies we do recommend.