Best Interstate Moving and Storage Review

Bottom line: Best Interstate Moving and Storage is our top-rated full-service moving brokerage that leverages its extensive network to find the mover with the services and features that will make your move a piece of cake.

Overall rating

5 / 5

Best Interstate Moving and Storage (BIMS) is a moving brokerage company that connects you with a network of moving professionals to find the best situation for your out-of-state move. We all know what a headache researching and vetting moving companies can be, and Best Interstate Moving and Storage could offer relief by doing the research and negotiations for you.

The question remains, however: Do all of its negotiations pay off in your favor or are you better off enduring the headache and finding a good deal yourself?

Let’s walk you through our experience and tell you why trusting your move to Best Interstate Moving and Storage can do more than just cure your moving headache—it might save you some money, too.

Pros

  • Provides transparent pricing and a price-matching program
  • Offers over-the-phone moving estimates
  • Offers virtual in-home moving estimates
  • Sells a wide variety of moving kits, boxes, and supplies
  • Provides excellent customer service

Cons

  • Handles only interstate moves

What services does Best Interstate Moving and Storage offer?

BIMS offers a wide range of moving services to cater to the size and specific needs of both your move and your budget.

Services Best Interstate Moving and Storage offers:

  • Long-distance moving
  • Business and commercial moving
  • Corporate relocation
  • Over-the-phone estimates
  • Boxes and moving supplies
  • Packing and unpacking
  • Furniture disassembly and reassembly
  • Loading and unloading
  • Custom crating
  • Piano transport
  • Auto transport
  • Basic liability coverage
  • Full-valuation coverage
  • Temporary storage and storage in transit
  • Guaranteed pickup and delivery dates no qualified moves
  • Assistance setting up home services and utilities1
  • Nonperishable food donation through Move for Hunger

Many of the services are included in the cost of your move, but options like packing and unpacking, boxes and supplies, custom crate creation, piano and auto transport, and full-valuation coverage require an additional cost.

Check out the table below to get a better idea of which services are free and which will cost you a bit extra.

Free vs. paid moving services

FreePaid
Over the phone estimate
Boxes and moving supplies
Packing and unpacking
Furniture disassembly and reassembly
Loading and unloading
Custom crating
Piano transport
Auto transport
Basic liability coverage
Full-valuation coverage
Temporary storage and storage in transit*
Assistance setting up home services
Over the phone estimate
Boxes and moving supplies
Packing and unpacking
Furniture disassembly and reassembly
Loading and unloading
Custom crating
Piano transport
Auto transport
Basic liability coverage
Full-valuation coverage
Temporary storage and storage in transit*
Assistance setting up home services
Free Paid

*Storage is free for the first 30 days and costs $0.05 per pound for every additional month.

How much does Best Interstate Moving and Storage cost?

Your overall moving cost with Best Interstate Moving and Storage will vary based on the specific conditions of your move. Since it specializes in long-distance moves, most of its charges aren’t based on an hourly rate like many local movers might be. It negotiates with its network of movers and bases your estimate on factors like the distance of your move, the time of year, the weight of your belongings, and the services you opt in to.

To give you an idea of what to expect to spend, we mystery shopped Best Interstate Moving and Storage and requested a quote for a three-bedroom, two-bathroom house.

Our Best Interstate Moving and Storage quote

Cost factorsFigures
Moving distance1,071 miles
Estimated volume6,984 lbs. (998 cu. ft.)
Cost per pound$0.65
Basic estimate price$4,539.60
Fuel surcharge (9% of the basic estimate price)$408.57
Bulky washer and dryer fee$200.00
Binding estimate fee$651.05
Packing materials$1,123.50
Early discount-$150.00
Total moving estimate$6,772.72
Cost factors
Moving distance
Estimated volume
Cost per pound
Basic estimate price
Fuel surcharge (9% of the basic estimate price)
Bulky washer and dryer fee
Binding estimate fee
Packing materials
Early discount
Total moving estimate
Figures
1,071 miles
6,984 lbs. (998 cu. ft.)
$0.65
$4,539.60
$408.57
$200.00
$651.05
$1,123.50
-$150.00
$6,772.72

*This table is meant to serve as a general example of what you can expect for your moving costs and does not guarantee the price of your estimate by Best Interstate Moving and Storage.

Depending on whether or not we chose to remove packing from our estimate or add the low-deductible option for full-valuation coverage, our price could range anywhere from $5,649.22 to $8,029.72.

You’ll likely see higher prices elsewhere for a similarly sized move. Although there are many contributing factors, two stand out above the rest: over-the-phone moving estimates and a pretty impressive price-matching policy.

We’ll dive into both of these later to show you how each benefits your move and affects your final costs.

If you’re planning a smaller household move than what we’ve outlined above, you can expect to pay a bit less, while those planning larger moves that require additional services should expect to pay more. Our estimate can serve as a good point of comparison, but the best way to get an accurate picture of what your moving costs will be is to call Best Interstate Moving and Storage and get an over-the-phone estimate.

Factors that go into an estimate

Full-service moving companies often base your estimate on the distance of your move and the weight of the belongings that you’ll be moving. BEST follows a similar trend, but it doesn’t use the distance of your move to directly calculate your transportation costs.

The distance of your move influences which mover BEST will choose for you. If you move 1,000 miles, BEST may assign a different mover than if you move 2,500 miles. Although both work with BEST, the two may charge slightly different rates for your cost per pound to complete your move.

Volume also comes into play in calculating costs—which may be why BEST charges an additional $200 fee for moving a washer and dryer. Ask about any other large items you own to see how those will affect the price of your move.

Best Interstate Moving and Storage PricingYou’ll also see a “binding estimate fee” on your estimate. Traditionally, binding moving estimates are fixed-priced estimates—meaning you pay the estimated cost, whether your shipping weight is far greater or far less than the original estimate.

BEST structures its binding estimate a little differently.

Once you decide you’d like to choose BEST for your move, you must pay a down payment in the form of a reservation fee. Our fee was about 20% of the cost of our estimate and went toward paying the balance of the final bill.

This left $5,440.73 on the balance of our estimate. Half of this ($2,720.36) would be collected during pickup and the remaining cost would be due at delivery and depend on the actual weight of the move. If the actual weight matched the estimated weight, we would pay the remaining half of the balance. If the actual weight was less, we’d pay less. If it was more, we’d pay more.

Even so, because this part of the estimate cost still fluctuates, I wouldn’t call this a true binding estimate. It may still work out in your favor, though, if your shipment weighs less than expected.

Little pin

Rest assured

Rest assured

Regardless of the final cost of your estimate, Best Interstate Moving and Storage offers a full refund if you cancel at least five days prior to your scheduled pick-up window.

What you can expect from a Best Interstate Moving and Storage move

Scheduling your estimate

After conducting some initial online research, the next phase in finding out which mover is right for you is scheduling an estimate. While many full-service movers require an in-home estimate, Best Interstate Moving and Storage conducts its moving estimates over the phone.

An over-the-phone estimate presents two distinct advantages: first, you don’t have to take time out of your day for a stranger to come into your home to peruse through your belongs for an in-home estimate; and second, it helps drive down the cost because BEST doesn’t have to pay the person who would be doing the perusing.

BEST lets you schedule your over-the-phone estimate in two ways—filling out a simple online form or giving them a call. If you want to get the ball rolling but don’t have a lot of time to spend on the phone that very moment, I recommend filling out the form. It only takes a minute and a representative will call you back to walk you through your estimate or set up a time that works better for you.

If you have a spare 30–40 minutes and want to get everything out of the way, I recommend just giving them a call. After trying it myself, this was my favorite of the two experiences.

Bullhorn

Heads up!

Heads up!

Best Interstate Moving and Storage recently added a virtual in-home estimate option. It uses artificial intelligence and your smartphone’s camera to quickly and accurately take each room’s inventory.

Not only can this save you time, but it can save you money too! BEST offers a $300 discount if you use its virtual in-home estimate to reserve your move.

Your over-the-phone estimate

Overall, my over-the-phone estimate was a very pleasant experience. It allowed me to avoid some of the common pain points of an in-home estimate including taking time off work, making sure the house is clean, hoping the moving coordinator doesn’t open the closet the vintage Cabbage Patch Kids collection lives in, etc.

My estimate lasted just over forty minutes and I can confidently say not a single second was wasted. The consultant I spoke with began the call by asking for some basic information like the start and end locations of my move and my preferred moving date. After that point, she explained the pick-up dates have a three-day window and asked whether or not that would be okay.

If your move meets certain criteria, however, you can request guaranteed pickup and delivery dates. Heck, if you’re in a hurry, some moves even qualify for pickup within twenty-four hours of a call.

Taking your inventory

Once you provide the basic info of your move and confirm that you’d like to proceed, your representative will ask you to list the things you’ll need moved. I decided to go through my inventory room by room to keep my thoughts a bit more organized. If you are at home while you make this call, you could even walk from room to room and list your inventory that way. This might help produce a more accurate inventory of your belongings than if you did it from memory.

Best Interstate Moving and Storage Over-the-Phone QuoteAs I was explaining what items were in each room, my representative reminded me to include any framed photos that were on the walls and to clarify the size of certain belongings. She also asked the sizes of cabinets and cupboards and whether or not they were full to get an accurate estimate of their contents.

These reminders and clarifications are incredibly helpful in accounting for all of the belongings you need to move—especially if you aren’t at home when you make this call.

Going over perks and additional services

After you finish listing your items for your inventory, your representative will likely ask if you’d like any additional services like packing, piano or auto transport, or storage. They will also explain the Best Interstate Moving and Storage price-matching policy, Price Plus Promise.

The Price Plus Promise states that Best Interstate Moving and Storage will match any quote from another full-service four- or five-star moving company for the same estimated weight until your moving day.My representative encouraged me at multiple points during our call to seek out quotes from other full-service movers to compare the costs. She assured me if I found a cheaper estimate, BIMS would match it.

Toward the end of the call, my representative emailed me my moving estimate so I could review it while I was still on the phone with her and ask any questions. The instant availability of your moving estimate isn’t just a small perk either—it can save you hours of playing phone tag if something on the estimate is incorrect or you have questions about specific services. I loved immediately knowing what I could expect to pay for my move.

Blue Chat Boxes

Have more questions?

Have more questions?

I also loved knowing that if I had questions during any other stage of my move I could reach out to my specific moving coordinator. BEST ties you to your coordinator until your belongings are delivered, so if anything comes up you know who you’ll be talking to.

Packing your belongings

If you’d rather not pack your belongings yourself, Best Interstate Moving and Storage will pair you with a full-service mover who offers packing and unpacking services.

During my over-the-phone estimate, my representative explained packing prices are based on the number of boxes you need during your move—not the time it takes to pack. She also said you won’t be charged for any boxes the packers don’t use. So unless you desperately want to use your leftover boxes to build the box fort of your dreams, you can save a bit of money on your final moving costs by returning any unused boxes.

Another way to minimize your packing costs is by asking your movers to pack a few select items instead of packing your whole home. This allows you to save money by packing most of your home yourself while leaving fragile or valuable items to the professionals.

The packing costs vary based on the type of box, and possibly even the moving company BIMS contracts with, but here are some of the prices I was given for my move:

Other packing services

Best Interstate Moving and Storage doesn’t simply find movers to pack your belongings. Its network of movers offers additional packing services, too—many of which are included in the cost of your move.

At no cost to you, your movers will disassemble and reassemble your furniture, protect your furniture with quilted blankets, take an itemized inventory of your belongings (or your boxes, if you did the packing), and load and unload the moving truck.

You can also pay extra for other services like custom crate creation for large or bulky items, or transport services for your car or piano.

Best Interstate Moving and Storage packing prices*

Type of box to be packedCost per box
Large box$16.50
Medium box$14.50
Wardrobe box (with box)$16.00
Dish pack box$35.00
Type of box to be packed
Large box
Medium box
Wardrobe box (with box)
Dish pack box
Cost per box
$16.50
$14.50
$16.00
$35.00

*These prices are specific to our moving quote and may change based on a number of different factors. We recommend you call and speak to a Best Interstate Moving and Storage representative to get the specific packing prices for your move.

Since Best Interstate Moving and Storage doesn’t charge for the time it takes to pack your boxes, it looks like it builds the labor costs into the price of the boxes used to pack your belongings.

Buying boxes and supplies for DIY packing

If you decide you’d rather do all of the packing yourself, BIMS has a handy online resource to purchase anything from single boxes and rolls of packing tape to full-fledged moving kits.

The website has quite a few options to choose from, but we chose some of the most common boxes and packing kit options to give you an idea of what you can expect to spend.

Best Interstate Moving and Storage box pricing

QuantityPrice
Small boxes15$29.40
25$36.75
Medium boxes10$28.88
20$39.95
Large boxes5$29.95
12$39.95
Small boxes
Medium boxes
Large boxes
Quantity Price
15 $29.40
25 $36.75
10 $28.88
20 $39.95
5 $29.95
12 $39.95

Best Interstate Moving and Storage moving kit pricing

Economy kitBasic kit
1–2 rooms$41.99$52.45
3–4 rooms$104.95$136.45
5–6 rooms$208.43$222.55
1–2 rooms
3–4 rooms
5–6 rooms
Economy kit Basic kit
$41.99 $52.45
$104.95 $136.45
$208.43 $222.55

Best Interstate Moving and Storage moving kit contents

If you want to learn more about what boxes and materials come in each kit, we’ve broken down all of the options below.

1–2 room kits

  • Economy kit
    • 5 small boxes
    • 10 medium boxes
    • 110 yd. of packing tape
    • 1 marker
  • Basic kit
    • 9 small boxes
    • 9 medium boxes
    • 110 yd. of packing tape
    • 1 clamshell tape dispenser
    • 24 ft. of bubble roll
    • 3 lbs. of wrapping paper
    • 1 marker

3–4 room kits

  • Economy kit
    • 10 small boxes
    • 20 medium boxes
    • 10 large boxes
    • 220 yd. of tape
    • 2 markers
  • Basic kit
    • 18 small boxes
    • 18 medium boxes
    • 9 large boxes
    • 110 yd. of packing tape
    • 1 clamshell tape dispenser
    • 48 ft. of bubble roll
    • 6 lbs. of wrapping paper
    • 2 markers

5–6 room kits

  • Economy kit
    • 10 small boxes
    • 20 medium boxes
    • 22 large boxes
    • 10 extra-large boxes
    • 220 yd. of tape
    • 2 markers
  • Basic kit
    • 18 small boxes
    • 18 medium boxes
    • 21 large boxes
    • 10 extra-large boxes
    • 110 yd. of packing tape
    • 1 clamshell tape dispenser
    • 48 ft. of bubble roll
    • 6 lbs. of wrapping paper
    • 2 markers

Other packing services

Best Interstate Moving and Storage doesn’t simply find movers to pack your belongings. Its network of movers offers additional packing services too—many of which are included in the cost of your move.

At no cost to you, your movers will disassemble and reassemble your furniture, protect your furniture with quilted blankets, take an itemized inventory of your belongings (or your boxes, if you did the packing), and load and unload the moving truck.

You can also pay extra for other services like custom crate creation for large or bulky items or transport services for your car or piano.

Protecting your belongings

Recording your moving day inventory

If you’re moving halfway across the country, you want to make sure none of your prized possessions get lost along the way. Best Interstate Moving and Storage contracts with movers who take an itemized inventory of your belongings and indicate each item’s condition on the inventory before they load it onto the truck.

It’s a good idea to ask about the inventory process (whether you let BEST choose your moving company or you find one on your own) so you can be prepared to review the inventory with your movers as they load the truck and after they’ve unloaded everything into your new home.

Moving coverage

Best Interstate Moving and Storage offers two levels of coverage to protect your belongings as your movers make their way to your new abode: basic liability and full-value coverage.

Every move comes with basic liability coverage as a free benefit. The basic liability limit provides coverage up to $10,000 and is based on $0.60 per pound per item. Even though it’s free, this isn’t a substantial amount of coverage and won’t cover much if something gets damaged during the course of your move.

For instance, if the movers drop your 30-pound crystal corgi while loading the truck, BEST will only pay $18 to replace the poor shattered pup—regardless of its actual value. (Let’s be real though, that corgi is priceless.)

BEST also offers full-value protection, which you can purchase for an additional fee. For our moving estimate, it quoted a protection amount of $41,904. This works out to roughly $6 of value for each pound we’re moving. If you’re moving a lot of valuables and think you might need coverage above $6 of value per pound, make sure to let your BESTrepresentative know during your over-the-phone estimate and they will walk you through your options.

We recommend full-value protection for most moves since it provides a far greater amount of coverage and isn’t limited to a certain dollar amount per item. If you purchase the full-value protection and something happens to any number of delicate dog statues, as long as their total value is lower than your quoted protection amount ($41,904 in our case), BEST has you covered.

The cost of full-value protection depends on the deductible level you choose. Our quote listed a $500 deductible and a $1,000 deductible. The $1,000 deductible was the cheaper of the two options and would cost $838 for our move. If you would like a lower deductible, you’ll pay a bit more up front—our $500 deductible plan was listed at $1,257.

Despite needing to pay a deductible on top of the cost for full-value protection, I still recommend choosing it over basic liability for almost any full-service move.

Storage

BEST works with its network of movers to offer both short- and long-term storage for your move. During my over-the-phone estimate, my representative told me that storage is free for the first 30 days and costs $0.05 per pound for each additional month you need. She also letBest Interstate Moving and Storageme know there isn’t a limit to the amount of storage you can use. BEST will simply base the size of the storage container on the items you need to store.

Many full-service movers don’t offer a free period of storage and several set high minimum charges to store your belongings, even if you need to store a single piece of furniture. Knowing BEST offers 30 days of free storage puts it head and shoulders above some of the other movers in the industry in this regard.

Our recommendation

Best Interstate Moving and Storage is a great option if you are preparing for a long-distance move and want to quickly learn just how affordable a full-service move can be. Since BIMS is a moving brokerage company, it negotiates with its network of moving companies to get you the best price based on your various moving needs—saving you from the headache of doing the research yourself.

Not only does BIMS find you the best price among its own network of movers, it’ll also match the price of any other four- or five-star full-service mover if you find a lower price somewhere else.

Price is only part of the equation though. We also enjoyed the convenience of the over-the-phone moving estimate, the pricing transparency of our quote, and the range of moving supplies available through the BIMS website.

In the end, your overall moving experience will depend on the mover Best Interstate Moving and Storage chooses for you. Be sure to ask which company will be completing your move during your estimate so you can look at its customer reviews online.

Have you scheduled a move with Best Interstate Moving and Storage? Leave a review and let us know about your experience in the comments below!

Sources

1. Best Interstate Moving and Storage, “Home Services
2. Best Interstate Moving and Storage, “Best Interstate Moving Benefits

About Colin Holmes

Colin Holmes
Colin is no stranger to moving, having done so five times in the last five years. As a former journalist and documentary interviewer, Colin brings a wealth of research experience to improving your move.
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  • Blake Meike

    The thing to understand about Best Interstate is that they are not a mover. They are a brokerage. Their business model is farming your move out to the cheapest group of guys that can rent a truck. If the reviews below are mixed it is because some of the movers are ethical. Most are not.
    One consequence of this is that the AI/Video estimate that you get from BIMS is utterly irrelevant. The whole reason they do not visit your house is so that the estimate is *NOT* binding. The first thing that the actual movers to whom BIMS shopped our move did, was to rewrite the original estimate (based, btw, on a *binding* estimate generated on a home visit from Allied Van Lines) and demand an extra $5K to move our household.
    I cannot imagine a single good reason to entrust your move to a broker. If you really want to hire a group of thugs and a truck, just do it yourself. No need to pay BIMS to do it for you.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hey Blake. We are aware of the issues that took place during your move and are currently working to resolve all of your issues in a satisfactory manner. We take our reputation very seriously and strive for excellence and professionalism as we understand how important and stressful every detail of moving can be. Our records reflect management have made several attempts to speak with you directly in regards to resolution, however our attempts have been futile. Please contact our Customer Care Manager at 561-510-1598. Thank you

      • Blake Meike

        You have attempted to contact me twice, once by email, once by phone. I returned the phone call and discussed several issues with the agent:

  • bethany taylor

    My family and I used BIMS to move from Illinois to Texas. They GROSSLY misquoted the weight of our move. I would understand having to pay for what the items weigh, but they were so assured that their video software would be close to accurate, and it wasn’t. I anticipated having to pay a difference – maybe $500 more or maybe even less, but when the movers came they informed us that it would be over $3000 more than was quoted. But what could we do? We couldn’t NOT move – the house was sold and our stuff was packed and ready to go. When I reached out to BIMS to try and settle the dispute over this ridiculous inaccuracy they informed me that they were unable to offer any assistance because of the weight inaccuracy.

    They did offer me compensation for another problem we had, but I couldn’t in good conscience accept the money they offered me in exchange for my agreeing to not defame them in anyway. I just couldn’t stand by after the terrible service I received. Because of their massively inaccurate estimate I had to postpone my move by 5 days. I had to provide 5 extra days of meals eaten out because we were supposed to moved out already (and I had already cleaned out the fridge/pantry so there was nothing in our home to eat). We also ended up having lodging expenses. The movers they contracted the first time that left because the estimate was so off ended up being dishonest and NO ONE from BIMS ever contacted us to see if things had happened like they were supposed to. I was assured by the movers that they would be back in 2 days, but when they didn’t show and I contacted them they insisted they knew nothing about it. Foolishly I assumed BIMS had any further contact with them, and they were absolutely a mess to deal with trying to reschedule everything. It was only after HOURS on the phone with them that we were able to get our scheduled move back on track. We were supposed to moved on a Saturday, and they were unable to get us a a different truck until Wednesday.

    Once the move was complete (items delivered) I spent days trying to get a hold of BIMS representatives to try and reach an agreement about compensation. I was continually passed from employee to employee, told again and again that someone would call me back, but they never did. They gave me some line about not being able to reach me, but my phone was ringing through for everyone else just fine. I later read that other disgruntled customers experienced that same lie about not being reachable. At the pinnacle of our dispute I was rudely spoken to, repeatedly blamed for their short comings, and eventually hung up on. I let them know I had every intention of letting as many people as I could know not to use their services. So please, save your money, your time, and your sanity – use ANYBODY ELSE. I cannot overstate how much financial and emotional stress using BIMS cost us.

  • Leigh Aumiller

    I would never use this company again. Our mover (that we did not choose), ended up putting our belongings into storage for over 2 weeks without telling us up front that they were doing this. We had our belongings packed into a truck on March 7th and didn’t receive them in our new destination (long distance) until March 19th. We had a bed, towels, sheets, two chairs and a small workbench (that we brought ourselves) for 10 days (we were on the road for 2 days).
    After all that, we found that items that were packed in their original boxes (per Best’s advice) never showed up at our new house.
    I agree with the “thugs” reference from Blake Meike. That is exactly what I felt the movers were.
    When our moving van got to our new home, we were told cash or cashier check only, no personal checks. We received no advance warning about the amount due. The driver said if we didn’t pay, he would leave. Extortion, plain and simple.
    I received notice of what our compensation for the over $1500 worth of items ‘lost’ today. It was $70.00.
    Disgusting.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi Leigh – we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

  • Deborah Ross

    ABSOLUTELY THE WORST COMPANY EVER!!! We moved this summer and this company, along with the trucking company, Rayan, were unprofessional and disrespectful. When Rayan arrived, they immediately began trying to negotiate a new “deal” with me, as Best Interstate neglected to note our bulky items (piano, beds, foosball table, grandfather clock) as “bulky.” We told Best about these items all along!

    Upon arrival at our new home, we were told the truck would arrive between 7am-10am. Well, SEVERAL phone calls later…the truck finally arrived at 4.30pm! And did not conclude moving us in until 1.30am. They did not put together my son’s bed which, after they left we figured out why. They broke it! They broke our foosball table. They broke two bookshelves. They bent a bicycle axle, tore another bicycle seat. We saw countless boxes FALL out of the truck. Our antique family grandfather clock was broken.

    I have contacted Best since, to resolve these issues, however nothing has been done. It’s been 3.5 months! This was a very expensive move. And after we replaced my sons bed, had the clock fixed, one of the bookshelves fixed, it got even more expensive.

    This was a terrible experience. From the onset, when the guys from Rayan were trying to renegotiate the terms of our move with me, the movers were shady. The whole process was awful and expensive! Best was completely unresponsive to all of our concerns all along. They are a broker for moving companies and did a terrible job.

    • http://www.bestinterstatemovingandstorage.com Best Interstate Moving + Stora

      Hi Deborah – we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Please contact our Customer Care Manager at 561-510-1598 as we are unable to locate your account. We look forward to resolving this matter both amicably and expeditiously. Thank you

      • Deborah Ross

        I was in contact with your customer care team, specifically Tequela. It’s been 4 months.

  • Dixie Cochran

    They are terrible. I’ve held this in for three months, but now that I’m finally unpacking the last of my boxes (antiques and the like) so many things I loved are smashed. The boxes are right where they left them, so I know it wasn’t me. Also they charged me double my quote, despite telling me over the phone they’d handle it when I talked to Robert while the movers were there. This is because, despite me telling Matthew at BIMS I had 8 full bookshelves, no one told them to bring any book boxes. I ended up having to leave things behind in my old apartment, because I couldn’t stay there any longer, as my lease was up.

    Later, a very rude woman refunded me $200 of the almost $2,000 extra I spent, but it’s not enough. I ended up paying two months’ salary to move a one-bedroom, 500 sqft. apartment. I would never recommend them, nor the company who actually executed the move, Helix, to anyone. That was the worst experience with both customer service and moving I’ve ever had, and now I’m terrified to let anyone touch my things again.

    • Best Interstate Moving + Stora

      Ms. Cochran. Best Interstate Moving + Storage prides itself on providing the most accurate estimate based on the information relayed by the customer of the items that would be transported. Unfortunately, we can not be held liable for those things that are not disclosed during the booking phase. However, to appease you as our customer, management issued a good faith gesture in the amount of $200.00 to assist with the increase of your balance. If you will like to revisit this issue or discuss any further matters, such as damages. Please contact our escalation manager at 561-220-9508. Thank you

  • Lisa Viesselmann

    Seriously, Colin Holmes — do you work for BIMS, or are they paying you to write these articles out of the money they help steal from their customers? The fact that there are zero positive reviews of this company on your site, but plenty of negative experiences should tell you all you need to know about them.
    In your example above, there is a volume estimate in parentheses after the weight estimate. I know from my horrible experience with them that this volume is derived from dividing the weight estimate by 7. Anyone who passed second grade math can tell you that you can’t convert weight to volume or vice versa without knowing density. So even if the weight is accurate, the volume will probably not be. And when they contract a shady carrier who decides to base all their charges on volume, you could end up paying far more than their “not to exceed” estimate, and BIMS will do absolutely nothing to help you. In my experience, they accused me of being dishonest on my inventory, even though I answered every question their representative asked me, and even sent them photos of all my items.
    Additionally, I had an independent weight estimate from an actual van line that was very close to BIMS’ weight estimate, but that doesn’t matter to them either.
    My items were delivered 3 months ago, and I am still dealing with the fallout from their incompetence and unprofessionalism.
    I’m sure that not all brokers are shady, and I truly believed that BIMS would be different. But at the end of the day they are no better than the unethical carriers they contract out.
    Oh, and BIMS, before you tell me to contact your customer care manager to discuss my move: been there, done that, not helpful.

  • Lisa Viesselmann

    The only true statement in this article is that your experience will depend on the actual mover that BIMS chooses. However, there is NO WAY they will be able to tell you which mover you will have at the time of the estimate! When I called them 3 days before the start of my pick-up window (because no one had reached out to me like they were supposed to), they still couldn’t even give me an actual pick-up date let alone a van company. I didn’t find that out until the day before pick up, when the carrier contacted me directly. At that point, it’s too late to cancel, so you’re stuck with whatever carrier they give you. By the way, the carriers that bid on contracts from brokers most likely do so because they can’t get enough business on their own, which is why, more often than not, they will have shady business practices.

    • Best Interstate Moving + Stora

      Mrs. Viesselmann, we regret that you had a less than favorable experience. Our records reflect that management has reviewed and discussed the details of your account with you in great length. If you are not satisfied with the resolution and will the issue revisited, please contact our escalation manager at 561-220-9508. Thank you

      • Lisa Viesselmann

        This is not just about my experience (which was NOT resolved, despite what your records reflect). This is about a pathologic problem with your company. I can’t help but notice how many other complaints there are on this site alone that describe moving experiences very similar to mine, and how you have faulted them for their negative experiences just like you blamed me for mine. The Better Business Bureau has also noticed this pattern, and even your response to the BBB places the majority of the blame on the customers (https://www.bbb.org/us/fl/jupiter/profile/moving-brokers/best-interstate-moving-and-storage-llc-0633-90358793/complaints).
        So here’s some free advice: when you start running out of fingers to point back at all of the customers filing very similar complaints against you, the source of the issue is probably you, not them.

  • Goldman, A

    I hired Best Interstate Moving and Storage to move me up the East coast and they did a marvelous job!! At first I was a bit skeptical because I’ve never moved out of Florida before but after I spoke with my account manager who made me feel like they were going to take great care of my belongings and they introduced me to the artificial intelligence software to complete my inventory was one of a kind and very accurate!
    My experience was wonderful and the communication from customer service and my account manager was superb.
    The whole process was stress-free from completing the quote over the phone, making the reservation, pick up to delivery. Even after my belongings were delivered my account manager reach out to me to make sure I had a great experience.
    I would recommend Best Interstate to anyone who is looking to have a professional company!

  • Megan

    I recently used Best Interstate for a move from Chicago to Knoxville. After receiving quotes from four movers, I selected Best Interstate based on my interaction with the salesperson and reading other online reviews. I also appreciated how they price matched from top rated movers and used a virtual inventory process. All I had to do was us my phone to upload videos of the rooms in my home and they took care of everything else. The movers were right on time, and carefully packed and loaded our belongings. They were cheerful and upbeat throughout the day. The move went very smoothly, I was pleased with their work, and would certainly use Best Interstate again.

  • Tom Brand

    Everything arrived well yesterday and https://uploads.disquscdn.com/images/c658d29072743f55e7a7f6ae2b024ed524da08292e489478fd9d06d87a858321.jpg seems all in order.

    Amir and his helper Tyrell did a great job and final fee was paid at $950 (cash) as expected.

    The pickup crew two weeks ago Vincent and Tony also did a great job.

    Thank you! Thank you!! Thank you!!!

    -Tom

    special thanks to Jerri who was there from the first call on setting up my move, you are my hero!!!! please share this email with your manager.